FLIR SyncroIP Camera Series Use and care manual

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SyncroIP Series Firmware Update Instructions

Follow the steps below to install firmware updates for SyncroIP cameras. After updating the

firmware, you must reset the camera to default settings (see page 3 for details).

1. Connect the cameras to the same local area network (LAN) as the computer where you will install

the firmware update.

NOTE: The cameras must be connected directly to the LAN. They cannot be connected to an NVR,

as the PoE switch on the NVR will create a sub-network that cannot be reached by other devices on

the network.

2. Download and extract the firmware file and firmware upgrade tool from www.digimerge.com.

3. Browse to the UpdateTool folder, right-click NewUpdateTool.exe and select Run as

administrator.

Right-click NewUpdateTool.exe and

select Run as administrator

4. Under Add Device, enter the IP address range you would like to search for IP cameras. For

example, if your computer is at the IP address 192.168.1.2, enter 192.168.1.1 in the first box

and 192.168.1.255 in the second box to search all possible IP addresses on your network.

5. Click Add. The Update Tool scans your network for cameras.

Enter the lowest IP address in

your search range

Enter the highest IP address in

your search range

Click Add

Last updated: June 20, 2013

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6. Under File Path, click Browse and select the firmware update file.

Click Browse and select

firmware update file

7. Check the cameras you would like to install the firmware update on and click Update. Wait for the

firmware update to complete.

Check the cameras you

would like to update

Click Update

NOTE: The firmware update may take up to 5 minutes to complete. The status will say upgrade

over when completed.

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Resetting the camera to default settings

If your camera has a hardware reset button, press and hold the button for 5 seconds to reset the

camera to default settings. The camera must be connected to power to perform a factory reset.

OR

If your camera does not have a hardware reset button (e.g. DND13TL2), you can reset the camera

using a web browser.

To reset the camera using a web browser:

1. On a computer on the same LAN as the camera, open a web browser and enter the camera’s IP

address in the address bar.

TIP: You can see the IP addresses of cameras to the LAN using the UpdateTool.

2. Under User Name and Password, enter the camera’s User Name (default: admin) and

Password (default: admin) and click Login.

Enter Camera User Name (default: admin)

Enter Camera Password (default: admin)

Click Login

3. Click Default Settings.

Click Default Settings

4. Click Restore then click OK to reset the camera to default settings. The camera will reboot.

Click Restore to reset

the camera

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