Fisher & Paykel WM1490F1 Operating instructions

Troubleshooting

The following is a list of problems you may encounter when using this appliance and some suggestions that may help to

correct the problem. If you still have problems, please contact your Fisher & Paykel trained and supported service

technician.

Solving Operating Problems

Problem Possible Causes What To Do

Washer not

turning on

Power not switched on at the

wall. Switch the power on at the wall. Then press ‘POWER’.

Household power supply not

working. Try plugging in another electrical appliance.

Keylock may be activated. Touch and hold the ‘Keylock’ button for 2 seconds (refer to

'Wash Cycle Options').

Touching

does not start

the fill

Washer door not closed properly. Open and reclose door.

The washer is waiting for a

command from you.

is flashing then the washer is waiting for a command from

you.

The washer has detected a fault. Check if a code is being displayed on the panel (refer

to 'Before you Call for Service' and 'Fault Codes').

Hot and cold taps not turned on.

Check that both hot and cold taps are turned on (if using cold

inlet only ensure inlet valve cap is installed on the hot valve on

the machine).

Hot and cold taps not connected Check the cold tap is connected to the cold valve on the

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Updated: Thu, 11 Nov 2021 20:34:28 GMT

Problem Possible Causes What To Do

to the corresponding valve on the

machine. machine and the hot tap is connected to the hot valve.

Blocked hose filters. Check the tap end of the inlet hoses for blockages.

Inlet hose leaking, twisted or

damaged.

Check the inlet hose for leaks or damage. Check that the inlet

hose is not twisted.

Faulty water supply Check taps that aren’t connected to the machine are working.

Delay start maybe set. Refer to page 'Wash Cycle Options'

Washer

stops

working mid

cycle

The washer has detected a fault. Refer to 'Before you Call for Service' and 'Fault Codes')

Power or water failure. Check the power and/or water is working correctly.

Washer has been paused.

Touch

the button to continue.

Too many suds. Washer is waiting for suds to dissolve before continuing the

cycle.

Washer drains while

filling

Drain hose too low. Ensure the height of the drain hose is at least 800mm from

the floor level (refer to 'Installation Instructions - Draining').

Drain hose sitting in

water. Clear the drain.

Washer is not draining

Drain hose blocked. Clear the drain hose.

Pump filter blocked. Clear the pump filter (refer to 'Caring for your Washer').

Drain hose higher than

1200 mm above floor

level.

Lower the level of the drain hose (refer to 'Installation

Instructions - Draining').

Filling continuously

Drain hose not

connected to standpipe

or tub.

Connect drain hose correctly (refer to 'Installation

Instructions - Draining').

Machine siphoning. Ensure standpipe or tub is at least 800mm from the floor

level.

Poor rinsing Incorrect detergent used. Use low sudsing, front loader detergent only (refer to

'Detergent & Frabric Softener').

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Too much detergent

used.

Ensure the correct dose of detergent is used for the load

size and soil level (refer to 'Detergent & Frabric Softener').

Not spinning properly

Load has gone out of

balance. Open door and redistribute load, then restart the washer.

Machine is not level. Ensure machine is correctly levelled (refer to 'Installation

Instructions - Levelling the Machine').

Suds build up. Check the amount of detergent used, reduce if necessary.

Too many soap suds

Incorrect type of

detergent used.

Use low sudsing, front loader detergent only (refer to

'Detergent & Frabric Softener').

Too much detergent

used.

Ensure the correct dose of detergent is used for the load

size and soil level (refer to 'Detergent & Frabric Softener').

Small puddle of water

from under the

machine

Inlet hose or drain hose

leaking.

Check inlet hoses and the drain hose are correctly attached

and not damaged.

Lots of suds. Suds may have leaked and then dissolved.

Detergent dispenser

blocked.

Clean detergent dispenser drawer (refer to 'Caring for your

Washer').

Detergent dispenser

drawer not fully closed.

Close detergent dispenser drawer fully and ensure it

remains closed during the cycle.

Damage to door seal. Check seal inside door for damage. If it sustains any

damage it will need to be replaced.

Cycle time longer than

usual/Inaccurate time

reading/ Adjustment of time

remaining during cycle

Wash time is

approximate.

Wash time may be influenced by a number of factors

(refer to 'Washer Controls').

Low water pressure or

flow rate. Ensure that inlet hose filters are not blocked.

Out of balance or

oversudsing.

Recovery from out of balance or oversudsing will extend

cycle time (refer to 'Before you call for Service').

Washing a large load. Be aware that it will take longer for the machine to fill.

Selecting various

options. Be aware that some options will extend cycle time.

Detergent or fabric softener

remaining in detergent

dispenser at the end of the

cycle

Detergent drawer not

properly closed or was

opened part way

through the cycle.

Ensure the detergent dispenser drawer is fully closed at

the start of the cycle and remains closed throughout the

cycle.

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Updated: Thu, 11 Nov 2021 20:34:28 GMT

Dirty or blocked

detergent dispenser.

Clean the detergent dispenser (refer to 'Caring for your

Washer').

Liquid sitting at the

‘Max’ level at the end

of the cycle indicates a

blockage.

Clean the fabric softener dispenser (refer to 'Caring for

your Washer').

Dispenser over loaded

with detergent.

Clean out remaining detergent and refer to 'Detergent &

Fabric Softener' for dosing information.

Washing very wet at the end

of the cycle

Cycle selected not

appropriate.

Particularly short or delicate cycles have shorter spins

which can result in wetter washing at the end of the

cycle.

Incorrect spin speed

for load selected. Select a faster spin speed.

An out of balance load

has occurred.

The washer compensates for the out of balance by using

a lower spin speed, to reduce noise and potential

damage to itself.

Vibrating

Transit bolts left in

place.

Ensure transit bolts are removed prior to use of the

machine (refer to 'Installation Instructions - Removing

the Transit Bolts').

Washer may not be

level.

Ensure washer is installed on an appropriate surface

and levelled correctly (refer to 'Installation Instructions -

Levelling the machine').

Load is out of balance.

Wash an average sized load rather than a smaller load

or a single item. Washing one item at a time is not

recommended as it is difficult for the washer to balance

a single item during spin.

Solving Wash Problems

Problem Possible Causes What To Do

Creasing

Washer

overloaded. Do not overload washer.

Incorrect cycle for

load type. Use the ‘Easy Iron’ or ‘Handwash’ cycle for creasable items.

Spin speed too

fast. Select a slower spin speed.

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Updated: Thu, 11 Nov 2021 20:34:28 GMT

Problem Possible Causes What To Do

Wet clothes left in

washer or laundry

basket.

Laundry left sitting wet is more likely to crease. If not removing clothes from

washer immediately at end of cycle, select the ‘Wrinkle Free’ option (WM1490F,

WM1490P and WH1480P models only). Do not leave wet washing sitting in a

washing basket.

Wash temperature

too hot for load

type.

Select a lower wash temperature. Check items care label for correct care.

Items not sorted

correctly.

Sort load so that items of similar weight are washed together (refer to 'Sorting &

Loading').

Poor soil

Removal

Incorrect wash

cycle selected.

Select a wash cycle that is appropriate for the amount of dirt (refer to 'Wash

Cycles').

Insufficient

detergent.

Ensure the correct dose of detergent is used for the load size and soil level (refer

to 'Detergent & Fabric Softener').

Washer

overloaded.

Ensure the washer is not overloaded in terms of its capacity or the cycle selected

(refer to 'Wash Cycles').

Items require a

longer wash time.

Select a higher soil level option if available (WM1490P and WM1480P models

only).

Load was

particularly dirty. Select ‘Pre Wash’ for particularly dirty loads (refer to 'Wash Cycle Options').

Items not sorted

correctly. Wash heavily and lightly soiled garments separately.

Washer dirty from

previous wash.

After washing particularly dirty clothing, we recommend putting the washer

through a ‘Rinse’ cycle after the load has been removed, to wash away any

remnants of dirt and to prevent it contaminating future washes.

Incorrect wash

temperature

selected in relation

to the type of soil.

Select a wash temperature suitable for the type of soil, eg warm for greasy soils,

cold for muddy soils. Increasing the wash temperature generally improves soil

removal and overall wash performance.

Dye transfer

Coloured items not washed

separately from white/light

coloured items.

Remember to separate whites and colours.

New or non-colourfast items

not washed separately.

Wash non-colourfast items separately and select ‘Cold’ wash

temperature.

Wet items have been left

sitting for too long.

Remove items from washer as soon as the cycle is finished, or if

items are not to be removed from the washer immediately select

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Updated: Thu, 11 Nov 2021 20:34:28 GMT

‘Wrinkle Free’.

Wash temperature. Consider the wash temperature you select for your coloured

items. Lower the temperature if you are concerned.

Black or

grey marks

on clothes

Correct amount of detergent. Ensure the correct dose of detergent is used for the load size and

soil level (refer to 'Detergent & Fabric Softener').

Washer needs to be cleaned. Empty the machine and complete a ‘Drum Clean’ cycle (refer to

'Caring for your Washer').

Tangling

Items not sorted correctly. Separate larger items from smaller items.

Washer loaded incorrectly. Load items loosely and individually into the washer (ie not

folded).

Incorrect cycle for load type

selected. Use the ‘Easy Iron’ cycle to wash shirts

Washer overloaded in terms of

its capacity or the cycle

selected.

Try washing average to smaller load sizes.

Delicate items. Wash pantyhose, bras and any other delicate items prone to

tangling in a mesh laundry bag.

Contact a Fisher & Paykel trained and supported service technician if a problem persists.

https://producthelp.fisherpaykel.com/eu/Wash/Front_Loaders/FabricSmart/WM1490F1/User_Guide_WM1490F1/16_Troubles…

Updated: Thu, 11 Nov 2021 20:34:28 GMT

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