Fisher & Paykel DD24DAX9 Operating instructions

Troubleshooting

Problem Possible Cause What to Do

Unclean dishes

Wash program

unsuitable for the load.

See your ‘Quick start guide’ for a suitable wash

program, or the soils were too heavily baked on

and dishes may need soaking.

Spray arm unable to

rotate.

Ensure no items are obstructing the spray arm

path.

Drawer overloaded/

incorrectly loaded. Refer to the section on loading.

Filter plate/drain filter is

incorrectly inserted. See section ‘User maintenance instructions’.

Detergent put in the

wrong compartment of

the dispenser.

Detergent must be placed in the large

compartment. See section ‘Adding detergent’ for

information.

Excess food not

removed from

dinnerware prior to

Scrape all food scraps off dinnerware prior to

Unsuitable detergent

Use detergents suitable for automatic

dishwashers. See section ‘Adding detergent’ for

examples of suitable and unsuitable detergents.

Not enough detergent.

See section ‘Wash programs and detergent

quantities’ or follow the detergent manufacturer’s

instructions.

Spray arm holes are

blocked. Clean the spray arm.

Filter plate/drain filter is

blocked. Clean the filter plate and drain filter.

https://producthelp.fisherpaykel.com/us/Clean/DishDrawer%E2%84%A2/Double/DD24DAX9/User_Guide_DD24DAX9/13_Tro…

Updated: Tue, 16 Nov 2021 11:46:45 GMT

Problem Possible Cause What to Do

Hard Water

Increase the rinse aid setting and the amount of

detergent. See section ‘Water hardness and

dishwashing’.

Models with built in water softener

(‘H’ models only):

Increase the water softener setting. See section

‘Water softener’.

Models without built in water softener: If living in

an area with very hard water, consult a plumber on

installing a household water softener.

Foaming

Wrong type of detergent

used

ONLY use detergents for Dishwashers. See

‘Adding detergent’.

Incorrect amount of

detergent.

See section ‘Wash programs and detergent

quantities’ or follow the detergent manufacturer’s

instructions.

Too much egg in the

wash load. Increase the amount of detergent.

Rinse aid setting too

high. Decrease the rinse aid setting.

Rinse aid dispenser plug

not closed properly.

Ensure that the rinse aid dispenser plug is closed

tight, with its hand grip pointing straight ahead.

See section ‘Using rinse aid’.

Water leaking

Drain hose disconnected

from waste pipe. Reconnect the drain hose to the waste pipe.

Water inlet hose not

properly connected. Ensure the inlet hose is connected securely.

Other leaks.

Turn water and power supplies to the dishwasher

off. Call Customer Care or your Authorized

Service Centre. See your ‘Service and warranty’

booklet for contact details.

Rinse aid dispenser plug

not closed properly.

Ensure that the rinse aid dispenser plug is closed

tight, with its hand grip pointing straight ahead.

See section ‘Using rinse aid’.

https://producthelp.fisherpaykel.com/us/Clean/DishDrawer%E2%84%A2/Double/DD24DAX9/User_Guide_DD24DAX9/13_Tro…

Updated: Tue, 16 Nov 2021 11:46:45 GMT

Problem Possible Cause What to Do

Drawer will not open (no

beeping, no wash

underway)

Childlock feature is on or

the ‘Closed drawer

autolock’ option is on, or

both.

Turn the Childlock off. See your Quickstart guide

for instructions.

Closed drawer auto lock

is on.

Press any button and open drawer within 30

seconds.

Power failure during cycle Power outage in your

home or area.

Wait until power resumes, cycle will restart in

same part of wash program.

Continuous beeping with

A/F code in display A fault has occurred. Refer to section ‘If there is a fault’.

Intermittent beeping Dishwasher is in pause

mode.

Close the dishwasher and press the

button to resume the program.

High-pitched, subtle

beeping during a wash

program

Rinse aid is being

dispensed. This is normal and needs no action.

Dishwasher will not start

Power supply is not

connected. Connect the power supply.

The drawer is not closed

properly. Ensure the drawer is firmly closed.

Keylock or Childlock

feature is on. Turn the Keylock or Childlock off. See your

Quickstart guide for instructions.

button not pressed.

Press the

button.

Dishdrawer™ is in

“Showroom mode”. Contact Customer Care.

Fan noise coming from the

dishwasher after a wash

program has finished

This is normal. The

drying fan continues to

run for a set period of

time after a program has

finished to assist with

drying.

No action required. The fan will automatically stop

after the set time is over, or when the drawer is

opened. In some cases, the fan may resume when

the drawer is closed again.

https://producthelp.fisherpaykel.com/us/Clean/DishDrawer%E2%84%A2/Double/DD24DAX9/User_Guide_DD24DAX9/13_Tro…

Updated: Tue, 16 Nov 2021 11:46:45 GMT

Problem Possible Cause What to Do

Fan noise starts up when I

close the drawer, even

though I didn’t start a new

wash

This is normal. In some

cases, the drying fan will

run whenever the

drawer is closed for a

set period of time after a

program has finished.

No action required. The fan will automatically stop

after the set time is over.

No powdered detergent

dispensed

Detergent dispenser

was wet when loaded.

Clean the dispenser and ensure it is dry before

adding detergent.

The wash program seems

to have finished (the

dishwasher is idle), but the

end of wash beeps haven’t

sounded and the drawer

cannot be opened

The wash program is

still underway. It is in a

‘quiet’ phase that is

needed for ensuring the

best wash results.

No action required. The program will transition into

a more audible phase after the ‘quiet’ phase is

over.

Water pooling on inner rim

of drawer after a wash

This is normal

condensation. Wipe dry.

Water under the drain filter This is normal and needs no action.

Excess water in the drawer

Drain hose(s) bent or

kinked. Straighten the drain hose(s).

Blocked filters. Clean the filter plate/drain filter. Refer to ’User

maintenance instructions’.

Water marks on the dishes

Rinse aid depleted. Refill the rinse aid dispenser.

Rinse aid setting too

low. Increase the rinse aid setting.

Dishwasher overloaded/

incorrectly loaded. Refer to the section on loading.

Drawer interior is stained

Some foods, like tomato

based products, may

stain the inside of the

drawer.

Pre-rinse dishes before placing in the drawer.

Alternatively, using the Rinse program after adding

the dishes may minimize staining.

Dishes did not dry

Dishes did not dry Ensure the dishes are not nesting together.

Dishes were left in the We recommend unloading the dishes within a few

https://producthelp.fisherpaykel.com/us/Clean/DishDrawer%E2%84%A2/Double/DD24DAX9/User_Guide_DD24DAX9/13_Tro…

Updated: Tue, 16 Nov 2021 11:46:45 GMT

Problem Possible Cause What to Do

drawer for several hours

after a wash.

hours after a wash program has finished, as the

small amount of vapor left after the wash may

(with time) resettle on dishes as condensation.

Using rinse aid or increasing its setting may also

help reduce this problem.

Rinse aid depleted. Refill the rinse aid dispenser.

Rinse aid setting too

low. Increase the rinse aid setting.

Normal Eco wash

program used. Choose a standard wash program.

Items that require a

longer drying time, e.g.

plastic utensils and

containers

DD***C models only: Set the wash program with

Extra dry. (only available on some wash

programs).

Excessive motor noise

The filter plate and/or

spray arm is incorrectly

placed.

Refer to the ‘User maintenance instructions’

section for details on correct placement.

No water in the motor

area.

This usually occurs on the first use or when the

dishwasher has not been used for long periods of

time. Pour 3 cups of water into the drawer before

running a wash program.

https://producthelp.fisherpaykel.com/us/Clean/DishDrawer%E2%84%A2/Double/DD24DAX9/User_Guide_DD24DAX9/13_Tro…

Updated: Tue, 16 Nov 2021 11:46:45 GMT

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