Fisher & Paykel DW60FC2X1 Operating instructions

Troubleshooting

Details various problems, causes, and solutions for certain issues that might come up with your dishwasher.

Problem Possible Causes What to do

Dishwasher will not

start.

No power. Ensure the dishwasher is plugged in and the power supply is

turned on at the wall.

The door is not

properly closed. Close the door.

Start/Pause button

has not been

pressed.

Press the Start/Pause button

Water tap not

turned on. Ensure water is connected and turned on.

Blocked strainer in

water inlet hose.

Check the strainer and clean if necessary—it is located where

the water inlet hose screws into the tap.

Keylock is

activated.

Cancel Keylock by pressing and holding

and

(C1, C2 & C4 models) or

and

https://producthelp.fisherpaykel.com/au/Clean/Dishwashers/DW60FC2X1/User_Guide_DW60FC2X1/16_Troubleshooting

Updated: Sat, 29 May 2021 17:23:31 GMT

Problem Possible Causes What to do

(C6 models) together for 4 seconds until the keylock indicator

goes out.

Lower spray arm

rotates with

difficulty.

Spray arm holes

are blocked by

small items or

food particles.

Clean the spray arm. See ‘Care and cleaning’ for instructions.

Cover of detergent

dispenser cannot be

closed.

Detergent

compartment has

been overfilled.

Remove detergent until the cover can be closed.

Detergent

dispenser is

clogged with

remnants of

detergent.

Wipe dispenser out with a damp cloth. Dry the dispenser before

adding detergent.

Remnants of

detergent stuck

inside dispenser.

Compartment was

damp when filled

with detergent.

Wipe dispenser out with a damp cloth. Dry the dispenser before

adding detergent.

Buttons beep and do

not respond.

Keylock is

activated.

Cancel Keylock by pressing and holding

and

(C1, C2 & C4 models) or

and

(C6 models) together for 4 seconds until the keylock indicator

goes out.

https://producthelp.fisherpaykel.com/au/Clean/Dishwashers/DW60FC2X1/User_Guide_DW60FC2X1/16_Troubleshooting

Updated: Sat, 29 May 2021 17:23:31 GMT

Problem Possible Causes What to do

Water remains

inside dishwasher

after wash has

ended.

Drain hose is

crimped, bent, or

blocked.

Check the drain hose and straighten if needed.

Pump is jammed. Call your Fisher & Paykel Authorised Service Centre or

Customer Care.

Filter(s) blocked. Clean the filter(s). See ‘Care and cleaning’ for instructions.

Foaming.

Incorrect amount

or type of

detergent used.

See section ‘Adding detergent’ or consult the detergent

manufacturer’s instructions.

Too much egg in

the wash load. Increase the amount of detergent.

Rinse aid dosage

level too high. Decrease the rinse aid dosage.

Rinse aid spills

not wiped up. Ensure that all rinse aid spills are wiped up when they occur.

The dishwasher

stops suddenly

during the wash.

Power or water

supply has been

interrupted.

Check the power and water supplies.

Knocking or rattling

sound during wash.

Spray arm

knocking against

dishes. Pause the wash and rearrange dishes. See sections ‘Controls

and starting a wash’ and

‘Loading’.

Dishes have been

stacked

incorrectly.

https://producthelp.fisherpaykel.com/au/Clean/Dishwashers/DW60FC2X1/User_Guide_DW60FC2X1/16_Troubleshooting

Updated: Sat, 29 May 2021 17:23:31 GMT

Problem Possible Causes What to do

Unclean dishes.

Wash programme

unsuitable for

load.

See section ‘Wash programmes and detergent quantities’ and

select a suitable programme.

Soils were too

heavily baked on. Dishes may need soaking.

Spray arm(s)

unable to rotate. Ensure no items are obstructing the spray arm path.

Dishwasher

overloaded or

incorrectly loaded.

See the ‘Loading’ section.

The filters are

incorrectly

inserted.

See section ‘Care and cleaning’.

Detergent put in

the wrong

compartment.

See sections ‘Wash programmes and detergent quantities’ and

‘Adding detergent’.

Excessive food

not removed from

dishes before

Scrape all food scraps off dishes before loading.

Unsuitable

detergent.

Only use powdered or tablet detergent designed for domestic

dishwashers.

Not enough

detergent.

See ‘Wash programmes and detergent quantities’ for

recommended quantities. You

may need to adjust these to suit your particular load and the

hardness of your water supply.

https://producthelp.fisherpaykel.com/au/Clean/Dishwashers/DW60FC2X1/User_Guide_DW60FC2X1/16_Troubleshooting

Updated: Sat, 29 May 2021 17:23:31 GMT

Problem Possible Causes What to do

Spray arm holes

are blocked. Clean the spray arm(s). See ‘Care and cleaning’ for instructions.

The filters are

blocked. Clean the filters. See ‘Care and cleaning’ for instructions.

Plastic items are

discoloured (e.g.

stain left by tomato

sauce).

Not enough

detergent, not pre-

rinsed.

Pre-rinse plastic dishes before placing in the dishwasher and/or

add more detergent.

Alternatively, using the Rinse programme after adding dishes

may minimise staining.

White stains are left

on dishes; glasses

have a milky

appearance.

Not enough

detergent.

See section ‘Wash programmes and detergent quantities’ for

recommended quantities. You may need to adjust these to suit

the hardness of your water supply.

Rinse aid dosage

too low. Increase rinse aid dosage. See ‘Using rinse aid’.

Dishes, cutlery have

not dried.

Rinse aid dosage

too low. Increase rinse aid dosage. See ‘Using rinse aid’.

Items removed too

soon.

After the end of the wash programme, leave the door ajar and

wait for several minutes to

help drying.

Rinse aid

dispenser empty.

(The rinse aid

indicators are lit.)

Add rinse aid. See section ‘Using rinse aid’ for instructions.

Glasses have dull

appearance.

Rinse aid dosage

too low. Increase rinse aid dosage. See ‘Using rinse aid’.

https://producthelp.fisherpaykel.com/au/Clean/Dishwashers/DW60FC2X1/User_Guide_DW60FC2X1/16_Troubleshooting

Updated: Sat, 29 May 2021 17:23:31 GMT

Problem Possible Causes What to do

Tea stains or traces

of lipstick have not

been completely

removed.

Not enough

detergent.

See section ‘Wash programmes and detergent quantities’ for

recommended quantities. You may need to adjust these to suit

your particular load.

Wash temperature

too low.

Select a wash programme with a higher temperature (see

section ‘Wash programme data’ for information).

Traces of rust on

cutlery.

Cutlery is not

sufficiently

rustproof.

Wash by hand.

Glasses clouded

and discoloured;

milky coating

Hard water

situation. Increase detergent quantities.

Glasses are not

dishwasher proof. Wash by hand.

Water marks left on

glasses and cutlery.

Rinse aid level or

dosage setting is

too low.

Ensure there is rinse aid in dispenser. If necessary, increase the

rinse aid setting or try using a wash programme with a higher

temperature. See sections ‘Using rinse aid’ and ‘Wash

programme data’.

Hard water -

Increase the rinse aid setting and the amount of detergent. See

section ‘Water hardness and dishwashing’.

If living in an area with very hard water, consult a plumber on

installing a household water softener.

https://producthelp.fisherpaykel.com/au/Clean/Dishwashers/DW60FC2X1/User_Guide_DW60FC2X1/16_Troubleshooting

Updated: Sat, 29 May 2021 17:23:31 GMT

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