Elo TouchSystems 3200L User manual

User Manual – Interactive Digital Signage

SW601176 Rev D - Page 1 of 34

User Manual

3200L 32” Interactive Digital Signage TouchMonitor

4200L 42” Interactive Digital Signage TouchMonitor

4600L 46” Interactive Digital Signage TouchMonitor

5500L 55” Interactive Digital Signage TouchMonitor

Interactive Digital Signage Computer Module

User Manual – Interactive Digital Signage

SW601176 Rev D - Page 2 of 34

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or

translated into any language or computer language, in any form or by any means, including, but not

limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission

of Tyco Electronics.

Disclaimer

The information in this document is subject to change without notice. Tyco Electronics makes no

representations or warranties with respect to the contents herein, and specifically disclaims any

implied warranties of merchantability or fitness for a particular purpose. Tyco Electronics reserves the

right to revise this publication and to make changes from time to time in the content hereof without

obligation of Tyco Electronics to notify any person of such revisions or changes.

Trademark Acknowledgments

AccuTouch, CarrollTouch, Elo TouchSystems, IntelliTouch, Tyco Electronics and TE (logo) are

trademarks of the Tyco Electronics group of companies and its licensors. Windows is a trademark of

the Microsoft group of companies. Other product names mentioned herein may be trademarks or

registered trademarks of their respective companies. Tyco Electronics claims no interest in trademarks

other than its own.

User Manual – Interactive Digital Signage

SW601176 Rev D - Page 3 of 34

Table of Contents

Chapter 1 - Introduction ........................................................................... 4

Chapter 2 – Unpacking.............................................................................. 5

Chapter 3 – Touchmonitor Installation................................................ 7

Chapter 4 – Computer Module Installation........................................ 11

Chapter 5 – Mounting................................................................................ 18

Chapter 6 – Operation............................................................................... 20

Chapter 7 – Technical Support............................................................... 26

Chapter 8 – Safety & Maintenance........................................................ 28

Chapter 9 – Regulatory Information ................................................... 30

Chapter 10 – Warranty ............................................................................. 32

User Manual – Interactive Digital Signage

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Chapter 1 - Introduction

Product Description

Your new Interactive Digital Signage TouchMonitor combines Elo TouchSystems’ reliable

performance with the latest developments in touch technology and display design. This

combination of features creates a natural flow of information between a user and the

touchmonitor.

This touchmonitor incorporates a 24-bit color, active matrix thin-film-transistor, digital signage

LCD panel to provide superior display performance. Its Full HD resolution of 1920x1080 is

suitable for displaying graphics and images (the 32” model’s resolution is 1366x768). Other

features that enhance this LCD monitor’s performance are Plug & Play compatibility, built-in

speakers and headphone output capability, on screen display (OSD) controls, and a family of

Digital Signage Computer Modules.

The Computer Modules are designed to slide into a bay on the rear of the monitor, without any

effect on the monitor’s form factor or requiring any extra cabling, turning your Interactive Digital

Signage TouchMonitor into an Interactive Digital Signage All-In-One TouchComputer.

Precautions

Follow all warnings, precautions and maintenance as recommended in this user’s manual to

maximize the life of your unit and prevent risks to user safety. See Chapter 8 for more

information on touchmonitor safety.

For your health and safety, it is strongly recommended that at least two people handle, lift, or

move these touchmonitors. Handles are provided on the unit’s back for easier handling.

This manual contains information that is important for the proper setup and maintenance of the

Interactive Digital Signage TouchMonitor and optional Computer Module. Before setting up and

powering on your new touchmonitor and computer module, read through this manual,

especially the Installation, Mounting, and Operation chapters.

User Manual – Interactive Digital Signage

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Chapter 2 – Unpacking

Unpacking the Touchmonitor

To unpack the touchmonitor, follow these steps:

1. The carton should be oriented in the manner according to its labeling. The hinged plastic

locks should be at the ‘bottom’.

2. Open and remove all 4 hinged plastic locks.

3. Once the locks are removed, lift the carton’s top lid off the bottom frame.

4. With the top lid removed, you now have access to the touchmonitor and the included

accessories.

User Manual – Interactive Digital Signage

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Note: For your health and safety, it is strongly recommended that at

least two people handle, lift, or move these touchmonitors. Handles are

provided on the unit’s back for easier handling.

Check that the following items are present and in good condition:

•Touchmonitor

•CDs

oTouchTools

oUser Manuals

•Quick Install Guide

•Cables

oHDMI, VGA, USB, null modem serial, audio, North America power, Europe/Korea power,

U.K. power, Argentina power, Taiwan power, China power, Korea power, Japan power, &

Japan 3pin-2pin adapter

•Screws to secure cable covers

Unpacking The Digital Signage Computer Module

Open the box.

Check that the following items are present and in good condition:

•Digital Signage Computer Module

•Quick Install Guide

•(If Applicable) Windows Recovery Discs

User Manual – Interactive Digital Signage

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Chapter 3 - Touchmonitor Installation

Connector Panel & Interfaces

Remove the cable cover on the bottom rear (when viewed in landscape orientation) to access

the touchmonitor’s connector panel.

User Manual – Interactive Digital Signage

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3200L 4200L / 4600L / 5500L

Touchmonitor Connections

1. Connect the HDMI and/or VGA video cables between the monitor’s HDMI/VGA input

connectors and your HDMI/VGA video source, respectively. Tighten the VGA cable’s screws

for best EMI performance and strain relief.

2. Connect the USB touch cable between the monitor’s USB connector and the PC’s USB port.

3. Connect the audio cable between the monitor’s Audio In jack and your audio source.

4. Select the correct power cable for your region. Connect it between the AC power source

and the touchmonitor’s POWER IN connector.

5. Replace the cable cover, if desired.

6. The touchmonitor ships in an OFF state. Press the power button to turn it on.

User Manual – Interactive Digital Signage

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Installing the APR or IntelliTouch Touch Technology Software

Drivers

Some software installation is required for your IntelliTouch touchmonitor to work with your

computer.

Note: no software installation is required for Optical Touch touchmonitors.

The drivers for the Windows 7, XP, Vista, WePOS, and 32-bit Server 2003 operating systems

are provided with your touchmonitor on a CD.

Visit the Elo TouchSystems website www.elotouch.com for:

•The most up-to-date touch driver versions

•Additional touch driver information

•Detailed touch driver installation guides

•Touch drivers for other operating systems

Insert the Elo TouchTools CD into your computer’s CD-ROM drive. The CD should

automatically run the Elo TouchTools application. Select “Install Driver for This computer”:

User Manual – Interactive Digital Signage

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Install both the “USB Touchscreen Drivers” and “APR Touchscreen Driver” when prompted:

Screenshot for Windows XP, Vista, Server 2003, Server 2008, and WEPOS installations:

Screenshot for Windows 7 installations:

After accepting the end-user license agreement, the drivers will finish installing.

Reboot your computer after the install is complete.

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