Eaton Powerware 9170+ Manual

Eaton 9170+ Flash Instructions

9170+ Flash Procedure

Eaton 9170+ Flash Procedure

IL153001EN Page 1 of 12

UPS model: 9170+ UPS

Date: 09/1/2016

Eaton 9170+ Flash Instructions

9170+ Flash Procedure

Eaton 9170+ Flash Procedure

IL153001EN Page 2 of 12

Contents

1. General information

2. Firmware download

3. Flash procedure

4. Verifying the firmware flash

5. Troubleshooting

Eaton 9170+ Flash Instructions

9170+ Flash Procedure

Eaton 9170+ Flash Procedure

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1. General Information

There are 3 types of Modules that can be flashed based on unit configuration.

Part numbers for the modules can be located in the upper right hand corner of

the module. See the pictures at the end of instructions for examples:

ASY-0673 Brown Label Split phase power module

ASY-0675 Orange Label optional charger Module

ASY-0674 White Label Universal Power Module

System refers to the Interface board in the UPS Chassis.

Before flashing the 9170+ the unit must be in the off mode. If your system is

hardwired you must externally bypass the unit before proceeding. When performing

this procedure, ensure you are using a straight thru 9 pin serial cable.

Before upgrading the firmware to the latest version, check to ensure your

unit is at version V2.19 or greater for both the power modules and system. If your

system is not at version 2.19 Ensure you upgrade the system and power modules

to 2.19 before proceeding to a higher revision firmware level. (See verifying

system flash section below to check you current version). Contact Eaton

technical support at 1-800-356-5737 option 2 to obtain version 2.19 firmware.

The Charger module ( ASY-0675) can be upgraded directly to latest firmware

version.

If communication is interrupted at any time during the execution of the flash program

this will cause damage to the power modules and interface board. It is

recommended to flash half the power modules at any one time. Ensure all other

power modules are pulled from the system before the flash executable is started.

Eaton 9170+ Flash Instructions

9170+ Flash Procedure

Eaton 9170+ Flash Procedure

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2. Firmware download

1. Go to the Power Quality Website.

(http://powerquality.eaton.com/Support/Software-Drivers/ )

2. Select your product, 9170+, and select your solution type, Firmware. Click on the

Download 9170+ Firmware update link.

Eaton 9170+ Flash Instructions

9170+ Flash Procedure

Eaton 9170+ Flash Procedure

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3. Click on the required link.

Firmware Files

Upgrade

Instructions

Eaton 9170+ Flash Instructions

9170+ Flash Procedure

Eaton 9170+ Flash Procedure

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3. Flash Procedure

Before starting the upgrade please ensure that if you have an external bypass

switch that the switch is placed in the line position. If you do not have a

bypass switch ensure the loads have been powered down prior to

proceeding.

2. Turn UPS off via the front panel. When the UPS is in the off mode the display

will read as follows.

Eaton 9170+ Flash Instructions

9170+ Flash Procedure

Eaton 9170+ Flash Procedure

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3. Connect a 9 pin serial cable to the communications port on the back of the UPS

system.

4. There should be three executable files, the interface, power module and charger

module (if applicable). Double click the appropriate .exe file you wish to flash

and the file command window should then open up.

Eaton 9170+ Flash Instructions

9170+ Flash Procedure

Eaton 9170+ Flash Procedure

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5. Choose the com port that you are using to communicate with the UPS.

Eaton 9170+ Flash Instructions

9170+ Flash Procedure

Eaton 9170+ Flash Procedure

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6. Press flash and the upgrade will begin.

7. Once the Upgrade is complete you will see the following screen. If upgrading to

the most recent version of firmware you will hear a beep tone that comes from

the unit when completed, this is normal.

Eaton 9170+ Flash Instructions

9170+ Flash Procedure

Eaton 9170+ Flash Procedure

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8. At this time it is safe to remove the power modules you just flashed and install

any remaining power modules. Repeat steps 4 thru 7 for flashing those power

modules or the interface board.

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