DSC tyco WP8360 User manual
WP8360 V20.2 User Guide
Introduction to WP8360
The WP8360 is a wireless alarm system used to detect and alert the occurrence of a variety of
security and safety hazards, including burglary and fire. The WP8360 is governed by a control panel
that is designed to collect data from various sensors that are strategically located within and along
the perimeter of the protected site.
The alarm system can be armed or disarmed by a variety of key-fobs and keypads using special
codes. Proximity tags enable authorised people to enter restricted zones.
In the armed state, the system initiates an alarm upon detection of a disturbance in any one of the
armed zones.
In the disarmed state, the system provides visual information, and initiates an alarm if smoke is
detected or upon disturbance in a 24-hour zone.
The system identifies a wide range of events, including alarms, attempts to tamper with sensors,
and several types of trouble. Events can be reported automatically to monitoring stations, private
telephones, and mobile phones. Events can be reported by SMS and email. Your installer can
determine what type of events will be reported to which destination.
Note: A qualified technician must check the system at least once a year.
WP8060 features include the following:
Multiple arming modes
Away, Home, Away-Instant, Home-Instant, Latchkey, and Bypass
Disarm under duress
If a user is forcibly compelled to disarm the system, they can do so using a duress code that
disarms the system as usual, but also sends a silent alarm to the monitoring station.
System supervision
All wireless peripherals within the protected site send periodic keep alive supervision messages.
If a keep alive message is overdue, the system reports a missing trouble alert.
Battery supervision
The WP8360 continuously monitors the battery condition of the sensors and devices in the
system, and sends a low battery message whenever a battery needs to be replaced within a
maximum of 30 days.
Distress calls
Users can use key-fobs to activate distress calls by pressing two buttons simultaneously.
Access from remote telephones
You can access the WP8360 from a remote telephone and arm or disarm it, or receive status
information.
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Looking after people at home
The system can be programmed to monitor people's activity within the protected area, and send
out an alert message if no movement is detected for a predefined period of time.
Partitioning
Partitioning allows you to divide the system into three independently controllable areas—
for example, garage, main house, basement—with different users assigned to each partition
whereby each user can arm the partition to which they are assigned.
Common areas
The system supports areas that are used by two or more partitions. Example: a reception area,
which is common to two offices, each of which is assigned to a separate partition, is armed only
after both partitions are armed. In the armed state the reception area is armed after either
partition is disarmed to allow the user of that office to use the reception area without generating
an alarm.
WP8360 V20.2 User Guide2
WP8360 LED indicators and connectors
Figure 1: WP8360 LED indicators and connectors
Table 1: WP8360 indicators
LED Description
A AC power
Green: the panel is connected to power
B
Arming status
Red: system is armed away
Flashing red: system is armed home
Off: system is disarmed
C System trouble
Orange: system detects an abnormal condition
D
Server connectivity
Blue: a connection is active between the panel and the PowerManage server
Off: the panel is not connected to the PowerManage server
E
Smart home service connectivity
Blue: the panel is connected to the smart home server
Off: the panel is not connected to the smart home server
F
Wi-Fi connectivity
Green: Wi-Fi module is available in the panel
Green, blinking slowly: Wi-Fi access point is active
GMicro USB connection
H5V DC power connection
ILAN connection
3WP8360 V20.2 User Guide
Operating the alarm system
The alarm system is operated by various remote devices as well as a mobile phone application as
follows:
Table 2: Operating the alarm system
Mobile application
The mobile app enables you to control
your home and business security remotely.
You can see inside your home or business
in near real time, and you can make
decisions about events and notifications
from anywhere using your smart phone.
Keypads
The WK241 and WK160 keypads enable
easy arming and disarming of the alarm
system, and initiation of emergency,
fire, and panic alarms. The keypads
control programmable outputs from
anywhere in the home or office and
provide homeowners with visual indication
of successful command execution and
system status.
Keyfobs
The PGx939 and PGx929 keyfobs are used
to arm and disarm the alarm system, for
emergency signalling, home automation,
and other remote control applications,
providing instant visual verification
that the requested command has been
successfully executed.
Proximity tags
Proximity tags enable you to perform a
variety of functions without entering a user
code, for example arming and disarming.
Whenever the user code is required, you
can present a valid proximity tag and
perform the required operation without
the need to key in the user code.
For more information about how to operate each device, please refer to the relevant user guide.
You can find online guides on the DSC website: https://www.dsc.com/.
WP8360 V20.2 User Guide4
Arming and disarming the system
Arming the alarm system is an action that prepares the system to sound an alarm if a zone is
violated by motion, or by opening a door or window.
Disarming the alarm system restores the control panel to the normal standby state. In this state,
only fire and 24-hour zones sound an alarm if violated, but a panic alarm can also be initiated.
The alarm system can be armed or disarmed using keyfobs and keypads.
Note:
• In the armed state, the system initiates an alarm upon detection of a disturbance in any
one of the armed zones.
• In the disarmed state, the system provides visual status information and initiates and
alarm if smoke is detected or upon disturbance in a 24-hour zone.
The system supports the following arming options:
Table 3: Arming options
Arm away Used to arm the system when the protected site is vacated entirely.
Arm home
Used to arm the system when people are present within the protected site, for
example, during night-time at home. With home arming, perimeter zones are
protected but interior zones are not. Consequently, motion within interior zones
will be ignored by the control panel, but disturbance of a perimeter zone will
cause an alarm.
Quick arm away Used to arm away without the need to provide a user code.
Note: the installer should enable this option, if required.
Quick arm
home
Used to arm home without the need to provide a user code.
Note: the installer should enable this option, if required.
Forced arming
Used to arm away when any of the system zones is disturbed (that is, system
not ready).
Note: Bypassed zones are not protected throughout the arming period.
Bypassed zones remain unprotected until the system is disarmed.
Instant arming
You can arm the system away-instant or home-instant, thereby canceling the
entry delay for all delay zones for the duration of one arming period.
Example: you may arm the system in home instant mode and remain within the
protected area. Only perimeter protection is active, and if you do not expect a
person to enter while the system is armed, alarm upon entry via the main door
is an advantage.
Latchkey
arming
A special disarming mode in which designated latchkey users (users 5 to 8) will
trigger a latchkey message to be sent to a designated telephone when they
disarm the system.
Example: A parent wants to ensure that their child has returned from school
and disarmed the system. Latchkey arming is only possible when the system is
armed away.
5WP8360 V20.2 User Guide
Users and codes
As a master user, or user number 1, you need a 4-digit security code to master the system. Code
0000 is not allowed. You can provide security codes to 47 other people to authorize them to use the
system. Security codes are used mainly to arm and disarm the system, or to access information that
is restricted to authorized users only.
The Duress Code enables you to disarm the system using a special code that sends a silent alarm to
the monitoring station.
Alarms
An alarm my be caused by one of the following events:
• Motion detected by a motion sensor
• Change of state detected by a magnetic contact detector, for example, a window or door is
opened
• Detection of smoke by a smoke detector
• Tampering with any one of the detectors
• Pressing the emergency buttons on the keypad
When an alarm is initiated, the internal control panel's sounder is activated first for a limited period
set by the installer; this is the abort period. If you cause an alarm accidentally, you can disarm the
system within the abort period before other indoor or outdoor sirens start, and before an alarm is
reported to the remote responders.
The are two types of alarms as follows:
•Loud alarm. Sirens constantly blare out a siren, while the control panel reports the event to
the designated recipients.
•Silent alarm. This is a non-audible siren alarm that is reported by the control panel to the
designated recipients.
Bypassed areas
Bypassed areas are areas that are not armed when arming the system. Bypassing permits arming
only part of the system while allowing free movement of people within certain zones when the
system is armed.
WP8360 V20.2 User Guide6
Receiving SMS notifications
The WP8360 system can be programmed to send SMS event notification messages to four pre-
selected mobile phone numbers. The messages can be tagged with a House ID name, for example,
JOHN'S HOUSE.
The following are examples of the reported SMS messages:
• JOHN’S HOUSE
**AWAY**
• JOHN’S HOUSE
**DISARM**
• JOHN’S HOUSE
WP8360: LOW BATTERY
GARAGE: LOW BATTERY
• JOHN’S HOUSE
STATUS MESSAGE 01
(Event list is displayed)
7WP8360 V20.2 User Guide
Operating the alarm system through SMS
The WP8360 system can respond to SMS commands from any cellular telephone.
The various SMS commands are detailed in the following table.
In this table, <code> means a 4-digit user code and _ means blank space.
Table 4: SMS command list
Command SMS format SMS format for partitions
ARM AWAY AWAY_<code> or AW_<code> P# AWAY_<code> or
P# AW_<code>
ARM AWAY INSTANT AWAY INST_<code> or
AWI_<code>
P# AWAY INST_ <code> or
P# AWI <code>
ARM AWAY LATCHKEY LATCHKEY_<code> or
LK_<code>
P# LATCHKEY_<code> or
P# LK_<code>
ARM AWAY LATCHKEY INSTANT LATCHKEY INST_<code> or
LKI_<code>
P# LATCHKEY INST_<code> or
P# LKI_<code>
ARM HOME HOME_<code> or HM_<code> P# HOME_<code> or
P# HM_<code>
ARM HOME INSTANT HOME INST_<code> or
HMI_<code>
P# HOME INST_<code> or
P# HMI_<code>
DISARM DISARM_<code> or DA_<code> P# DISARM_<code> or
P# DA_<code>
DEFINE HOUSE IDENTITY¹ HOUSE NAME_<code> <house
ID> or HN_<code> <house ID>
P# HOUSE NAME_<code>
<house ID> or
P# HN_<code> <house ID>
GET SYSTEM STATUS STATUS_<code> or ST_<code> P# STATUS_<code> or
P# ST_<code>
TURN PGM ON PGM_XX_ON_<code> P# PGM_XX_ON_<code>
TURN PGM OFF PGM_XX_OFF_<code> P# PGM_XX_OFF_<code>
¹House ID includes up to 16 characters, for example, JOHN'S HOUSE
Note: There may be some delay in executing the commands sent through SMS messages if the
WP8360 panel is communicating at the same time.
Periodic testing
The components of the security system are designed to be maintenance-free as much as possible.
It is mandatory to test the system at least once a week, and after an alarm event, to verify that all
system sirens, detectors, keyfobs, keypads, and other peripherals function properly. Proceed as
described in this section and if there is any problem, notify your installer at once.
The test is performed in four parts as follows:
1. Siren test: Each siren of the system is automatically activated for 3 seconds (outdoor sirens
with low volume). In addition, the system tests the siren of enrolled smoke sensors.
2. Temp/light test: For devices with temperature sensing, the panel displays the temperature of
each zone in Celsius or Fahrenheit. For devices that have both temperature and light sensing,
the panel displays the temperature and light intensity of each zone.
WP8360 V20.2 User Guide8
3. Other device test: Each of the other devices in the system is activated by the user and the
display indicates which devices were not yet tested. The it's me indication helps to identify
the untested devices if necessary. A counter also indicates the number of devices that remain
untested.
4. Email test: Generates an event to be sent to the predefined private email addresses.
Replacing the WP8360 backup battery
The control panel battery is rechargeable. If a CPU LOW BATTERY trouble message is received
when the control panel is connected to AC power, and this trouble state continues for more than
a few hours, the battery may need to be replaced. Contact Technical Support or your installer for
further assistance. Do not attempt to replace the battery yourself. Only an original manufacturer
battery must be used.
Replacing batteries in wireless devices
The wireless devices supplied with your system are powered by batteries that last several years in
normal use. However, when a battery becomes weak, the device sends a low battery message to
the control panel, and a low battery trouble message is displayed along with the zone information.
The respective manuals of these sensors or devices should be consulted for proper battery
replacement guidelines to be performed by the installer.
Note: When the low battery message is received, the battery should be replaced within 7
days.
Acknowledging keyfob low battery
Some regulations and institutions require the user to acknowledge when the keyfob enters a low
battery condition. In such cases the installer will program the system to operate as follows: If you
try to disarm the system with a key-fob whose battery voltage is low, a protest beep will be heard
for 15 seconds. During this period press the keyfob disarm button again to disarm the system.
If you perform this action during the 15-second period, a Low Bat acknowledge message will be
stored in the event log. If the disarm button is not pressed again during the 15 seconds period you
will not be able to re-arm the system unless you perform either one of the following actions:
• Press away twice to arm the system.
• Press away and then press disarm button.
Performing either of these two actions stores the acknowledge message in the event log.
Cleaning the control panel
Clean the keypad using a lint-free cloth or soft wipes. Lightly moisten the cloth or wipes with water,
household glass-cleaning agent, or low concentration isopropyl alcohol (IPA).
WARNING:
Do not use cleaning products that contain acids, bleach or corrosive agents.
Partitions
The control panel includes an optional partition feature. Partitioning is available only if your
installer has enabled the feature. Partitioning allows you to divide the system into three
9WP8360 V20.2 User Guide
independently controllable areas with different users assigned to each partition whereby each user
can arm the partition to which they are assigned.
Each user code can be assigned to a combination of up to three partitions, and each partition can
be armed or disarmed regardless of the status of the other partitions within the system. Example:
you can define the garage as partition 1, the basement as partition 2, and the house as partition 3.
Because each partition is independent of other partitions, you can arm or disarm each partition as
required, without altering the states of the other partitions.
Partitions status is indicated as P1:X P2:X P3:X, where each X value indicates a different partition
state as described in the following table:
Table 5: Partition status
RReady
NNot ready
AAway
HHome
EExit delay
DEntry delay
-Not used
Note: Remote operation is performed per partition, or per user code defined for a particular
partition, when partitioning is enabled.
A partition is alarmed when receiving an event from an alarmed device assigned to that partition.
Alarmed devices do not affect partitions to which they are not assigned. A siren is common to all
partitions; therefore, an alarm from one or more partitions will activate the siren.
Siren activity in partitions
The following list describes the features of siren activity in partitions:
• For a siren that is common to all partitions, an alarm from one or more partitions will activate
the siren.
• If the Siren per partition feature is disabled by the installer, all sirens will be activated if there
is an alarm in any partition.
• If the Siren per partition feature is enabled by the installer, a siren will be activated if there is
an alarm only in its associated partition or partitions.
• A siren activates exit/entry beeps during exit/entry delay of its associated partition or
partitions.
• Overlapping siren activations from different partitions will not cause the duration of the siren
to be extended.
• If the Siren per partition feature is disabled by the installer, a siren alarm in a particular
partition can be stopped only if the user that disarms the system has permissions to the
partition in question.
• A siren that is assigned to common partitions can be disarmed by any user who has
permissions to that common partition.
WP8360 V20.2 User Guide10
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