Dimplex DF2000 User manual

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Table of contents

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Service Manual

Model Number:

DF2000

UL Part Number

690889XXXX

7400690100R00

In keeping with our policy of continuous product development, we reserve the right to make changes without notice.

© 2013 Dimplex North America Limited

Dimplex North America Limited

1367 Industrial Road Cambridge ON Canada N1R 7G8

1-888-346-7539 www.dimplex.com

REV PCN DATE

00 - 13-AUG-13

-

IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this

replace. For your safety, always comply with all warnings and safety instructions contained in this

manual to prevent personal injury or property damage.

2 www.dimplex.com

Always use a qualied technician or service agency to repair this replace.

!NOTE: Procedures and techniques that are considered important enough to emphasize.

CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the

equipment.

WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the

risk of re, serious injury, or death.

OPERATION ..............................................................3

MAINTENANCE ...........................................................4

EXPLODED PARTS DIAGRAM ...............................................5

REPLACEMENT PARTS .....................................................5

WIRING DIAGRAM ........................................................6

3-POSITION SWITCH REPLACEMENT.........................................7

HEATER ON/OFF SWITCH REPLACEMENT ....................................7

THERMOSTAT CONTROL REPLACEMENT .....................................8

REMOTE RECEIVER REPLACEMENT .........................................8

HEATER ASSEMBLY REPLACEMENT .........................................8

POWER CORD REPLACEMENT ..............................................9

FLICKER MOTOR & FLICKER ROD REPLACEMENT .............................9

LED DRIVER BOARD REPLACEMENT ........................................10

LED LIGHT ASSEMBLY REPLACEMENT ......................................10

LOG SET ASSEMBLY REPLACEMENT ........................................ 11

GLASS MEDIA ASSEMBLY AND PARTIALLY REFLECTIVE PANEL REPLACEMENT.... 11

TROUBLESHOOTING GUIDE ...............................................12

TABLE OF CONTENTS

3

Remote Operation

The replace is supplied with an integrated On/Off remote

control.

!NOTE: Ensure that the replace 3 position switch is set

to the remote control setting, “II”. To operate, push the ON

button to turn replace on, push the OFF button to turn the

replace off.

!NOTE: Before attempting any operation with the remote

control, pull the plastic insulator strip out from between the

remote casing and battery cover (Figure 5).

Remote Control Initialization/Reprogram

In the event that your remote control ceases to operate

your replace, follow these steps to reinitialize the remote

control and the remote control receiver in the replace:

1. Place the 3-Position Switch (Figure 1A) in the OFF

(“O”) position.

2. Wait a minimum of 5 seconds and then place the 3-Po-

sition Switch in the Remote Control position.

3. Within 10 seconds of changing the switch position,

press the ON button located on the remote control

(Figure 2). This will synchronize the remote control and

the replace receiver.

!NOTE: You will have only 10 seconds to perform this

last step. Failure to do so will result in these steps needing

to be followed again.

Battery Replacement

To replace the battery:

1. Slide battery cover open on the remote control (Figure

2).

2. Correctly install one 12 Volt (A23) battery in the battery

holder.

3. Close the battery cover.

Battery must be recycled or disposed of properly.

Check with your Local Authority or Retailer for recyc-

ling advice in your area

OPERATION

The controls are located on the upper right of the replace.

(Figure 1)

A. 3-Position Switch

The switch has two ON positions marked with “ I“ and “ II “

. The “ I“ position is for manual operation. In this position

the built-in remote control is by-passed.

The “ II “ position is for operating the unit with the provided

remote control.

When in the “ II “ position the unit is operated with the ON

and OFF buttons of the remote control. When the switch is

in the center position the unit is off.

B. Heater ON/OFF Switch

The Heater ON/OFF Switch supplies power to the heater

fan and the heater element. When the switch is in the ON

position the heater operates if the thermostat calls for heat.

!NOTE: The fan will continue running even when the

heater is not, when the Heater Switch is in the ON position.

C. Heater Thermostat Control

To adjust the temperature to your individual requirements,

turn the thermostat control clockwise all the way to turn on

the heater. When the room reaches the desired temper-

ature, turn the thermostat knob counter clockwise until you

hear a click. Leave in this position to maintain the room

temperature at this setting. For additional heat, turn clock-

wise until you hear the click again and the heater will turn

on.

Resetting The Temperature Cutoff Switch

Should the heater overheat, an automatic cut out will turn

the heater off and it will not come back on without being

reset. It can be reset by switching the 3-Position Switch to

OFF and waiting 5 minutes before switching the unit back

on.

CAUTION: If you need to continuously reset the heater,

unplug the unit and call technical support at 1-888-346-

7539.

!NOTE: The heater may emit a slight, harmless odor

when rst used. This odor is a normal condition caused

by initial heating of internal heater parts and will not occur

again.

Figure 2

Figure 1

A

B

C

ON

Button

Battery Cover

OFF

Button

Plastic Strip

4 www.dimplex.com

MAINTENANCE

WARNING: Disconnect power before attempting any

maintenance or cleaning to reduce the risk of re, electric

shock or damage to persons.

Glass Cleaning

The glass is cleaned in the factory during the assembly

operation. During shipment, installation, handling, etc., the

front glass panel may collect dust particles; these can be

removed by dusting lightly with a clean dry cloth.

To remove ngerprints or other marks, the front glass panel

can be cleaned with a damp cloth. The front glass panel

should be completely dried with a lint free cloth to prevent

water spots. To prevent scratching, do not use abrasive

cleaners or spray liquids on the clear door surface.

Compact Fireplace Surface Cleaning

Use warm water only to clean painted surfaces of the

Compact Fireplace. Do not use abrasive cleaners.

Servicing

Except for cleaning described above, an authorized service

representative should perform any other servicing.

5

EXPLODED PARTS DIAGRAM

6

13

2

3

4

5

9

10

8

7

14

12

15

11

1

16

REPLACEMENT PARTS

1. Flicker Motor . . . . . . . . . . . . . . . . . . . . 2000220100RP

2. Heater Assembly (with Cutout) ...... 2203610100RP

3. Thermostat with Knob . . . . . . . . . . . . . 2600090100RP

4. 3 Position Switch. . . . . . . . . . . . . . . . . 2800071100RP

5. Heater On/Off Switch ............. 2800070700RP

6. Cord Set ....................... 4100090203RP

7. Flicker Rod ..................... 5902620100RP

8. Partially Reective Panel .......... 5902580100RP

9. Front Glass . . . . . . . . . . . . . . . . . . . . . 5902570100RP

10. Remote Control.................. 3000370500RP

11. Remote Control Receiver

........... 3000380200RP

12. LED Driver Board . . . . . . . . . . . . . . . . 3001170100RP

13. LED Light Assembly

DF2000L - 2 LED's ............... 3001180100RP

DF2000CR - 3 LED's ............. 3001180200RP

14. Felt Feet Pads (Set of 4). . . . . . . . . . . 8600140101RP

15. Log Set Assembly (DF2000L) . . . . . . . 0478550100RP

16. Glass Media (DF2000CR).......... 0441480100RP

6 www.dimplex.com

WIRING DIAGRAM

Units with glass media

Units with log set

7

3-POSITION SWITCH REPLACEMENT

Tools Required: Phillips Head Screwdriver

Flat Head Screwdriver

CAUTION: If unit was operating prior to servicing allow

at least 10 minutes for lights, heating elements and top

panel to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

1. Unplug the unit from power outlet.

2. Remove the rebox from the back of the mantel by

removing the retaining screws which secure the rebox

brackets to the mantel.

3. Remove the three screws along the back of the unit,

the two on either side along the top edge and the two

at the top of the glass retaining bracket on both sides.

(Figure 3)

4. Lay the Compact Fireplace on its back.

5. Gently open the top panel, laying it on the work sur-

face so that all of the components can easily be seen.

(Figure 4)

6. Locate the Main Power switch and disconnect the wir-

ing connections noting their original locations.

!NOTE: A at head screwdriver can be used to gently

pry between the end of the connector and the switch to

release the wires.

7. Depress the retainer clips on the rear of the switch and

push the switch out through the opening.

8. Properly orient and insert the new switch and connect

all of the wiring.

9. Reassemble in the reverse order as above.

Figure 3

HEATER ON/OFF SWITCH

REPLACEMENT

Tools Required: Phillips Head Screwdriver

Flat Head Screwdriver

CAUTION: If unit was operating prior to servicing allow

at least 10 minutes for lights, heating elements and top

panel to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

1. Unplug the unit from power outlet.

2. Remove the rebox from the back of the mantel by

removing the retaining screws which secure the rebox

brackets to the mantel.

3. Remove the three screws along the back of the unit,

the two on either side along the top edge and the two

at the top of the glass retaining bracket on both sides.

(Figure 3)

4. Lay the Compact Fireplace on its back.

5. Gently open the top panel, laying it on the work sur-

face so that all of the components can easily be seen.

(Figure 4)

6. Locate the Heat On/Off switch and disconnect the wir-

ing connections noting their original locations.

!NOTE: A at head screwdriver can be used to gently

pry between the end of the connector and the switch to

release the wires.

7. Depress the retainer clips on the rear of the switch and

push the switch out through the opening.

8. Properly orient and insert the new switch and connect

all of the wiring.

9. Reassemble in the reverse order as above.

Figure 4

Top Panel

Glass Retaining

Bracket

Remote Control Receiver

3-Position Switch

Heater On/Off Switch

Thermostat

Heater

Assembly

Power Cord

8 www.dimplex.com

THERMOSTAT CONTROL

REPLACEMENT

Tools Required: Phillips Head Screwdriver

Flat Head Screwdriver

CAUTION: If unit was operating prior to servicing allow

at least 10 minutes for lights, heating elements and top

panel to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

1. Unplug the unit from power outlet.

2. Remove the rebox from the back of the mantel by

removing the retaining screws which secure the rebox

brackets to the mantel.

3. Remove the three screws along the back of the unit,

the two on either side along the top edge and the two

at the top of the glass retaining bracket on both sides.

(Figure 3)

4. Lay the Compact Fireplace on its back.

5. Gently open the top panel, laying it on the work sur-

face so that all of the components can easily be seen.

(Figure 4)

6. Locate the thermostat assembly and disconnect the

wiring connections noting their original locations.

!NOTE: A at head screwdriver can be used to gently

pry between the end of the connector and the switch to

release the wires.

7. Remove the two retaining screws from the mounting

ange. (Figure 5).

8. Properly orient and install the new thermostat assembly

and connect all of the wiring.

9. Reassemble in the reverse order as above.

REMOTE RECEIVER REPLACEMENT

Tools Required: Phillips Head Screwdriver

Flat Head Screwdriver

CAUTION: If unit was operating prior to servicing allow

at least 10 minutes for lights, heating elements and top

panel to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

1. Unplug the unit from power outlet.

2. Remove the rebox from the back of the mantel by

removing the retaining screws which secure the rebox

brackets to the mantel.

3. Remove the three screws along the back of the unit,

the two on either side along the top edge and the two

at the top of the glass retaining bracket on both sides.

(Figure 3)

4. Lay the Compact Fireplace on its back.

5. Gently open the top panel, laying it on the work sur-

face so that all of the components can easily be seen.

(Figure 4)

6. Locate the remote control receiver and disconnect the

wiring connections noting their original locations.

!NOTE: A at head screwdriver can be used to gently

pry between the end of the connector and the switch to

release the wires.

7. Release the receiver from the top panel by using

needle nose pliers to depress the tab on the mounting

standoffs and gently lift the receiver off.

8. Properly orient and install the new remote control re-

ceiver and connect all of the wiring.

9. Reassemble in the reverse order as above.

HEATER ASSEMBLY REPLACEMENT

Tools Required: Phillips Head Screwdriver

Flat Head Screwdriver

CAUTION: If unit was operating prior to servicing allow

at least 10 minutes for lights, heating elements and top

panel to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

1. Unplug the unit from power outlet.

2. Remove the rebox from the back of the mantel by

removing the retaining screws which secure the rebox

brackets to the mantel.

3. Remove the three screws along the back of the unit,

the two on either side along the top edge and the two

at the top of the glass retaining bracket on both sides.

(Figure 3)

4. Lay the Compact Fireplace on its back.

5. Gently open the top panel, laying it on the work sur-

face so that all of the components can easily be seen.

(Figure 4)

6. Locate the heater assembly and disconnect the wiring

connections noting their original locations.

!NOTE: A at head screwdriver can be used to gently

pry between the end of the connector and the switch to

release the wires.

7. Remove the 4 screws that secure the top panel to the

heater assembly

8. Properly orient and install the new assembly and con-

Figure 5

Retaining Screws

9

nect all of the wiring.

WARNING: Ensure wires do not come in contact with

moving parts by securing wires in wiring tie wraps.

9. Reassemble in the reverse order as above.

POWER CORD REPLACEMENT

Tools Required: Phillips Head Screwdriver

CAUTION: If unit was operating prior to servicing allow

at least 10 minutes for lights, heating elements and top

panel to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

1. Unplug the unit from power outlet.

2. Remove the rebox from the back of the mantel by

removing the retaining screws which secure the rebox

brackets to the mantel.

3. Remove the three screws along the back of the unit,

the two on either side along the top edge and the two

at the top of the glass retaining bracket on both sides.

(Figure 3)

4. Lay the Compact Fireplace on its back.

5. Gently open the top panel, laying it on the work sur-

face so that all of the components can easily be seen.

(Figure 4)

6. Locate the power cord and disconnect the wiring con-

nections noting their original locations.

!NOTE: A at head screwdriver can be used to gently

pry between the end of the connector and the switch to

release the wires.

7. With needle nose pliers, grasp the power cord strain

relief grommet from inside the back of the bottom panel

and push while twisting to remove.

8. Install the new power cord.

9. Reassemble in the reverse order as above.

FLICKER MOTOR & FLICKER ROD

REPLACEMENT

Tools Required: Phillips Head Screwdriver

CAUTION: If unit was operating prior to servicing allow

at least 10 minutes for lights, heating elements and top

panel to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

1. Unplug the unit from power outlet.

2. Remove the rebox from the back of the mantel by

removing the retaining screws which secure the rebox

brackets to the mantel.

!NOTE: Steps 3-5 are only applicable for units with

logset assemblies.

3. Remove the two screws that secure the front glass

retaining bracket to the unit. (Figure 6)

4. Remove the front glass and set aside in a safe place.

5. Remove the retaining screw in the front middle of the

grate.

6. Remove the three screws along the back of the unit

and the two on either side along the bottom edge.

(Figure 7)

7. Lay the Compact Fireplace on its back.

8. Gently open the bottom panel, laying it on the work sur-

face so that all of the components can easily be seen.

(Figure 8)

9. Locate the icker motor and icker rod.

10. Locate and disconnect the 3 motor assembly wires go-

ing to the terminal block. (Figure 8)

11. Remove the 2 motor mounting screws.

12. Separate the motor from the icker connector and

remove.

Figure 6

Front Glass Retaining

Bracket

Retaining Screws

Figure 7

Bottom Panel

10 www.dimplex.com

13. Slide the icker rod out of the snap-in bushing and

remove.

14. Reassemble in the reverse order as above.

LED DRIVER BOARD REPLACEMENT

Tools Required: Phillips Head Screwdriver

CAUTION: If unit was operating prior to servicing allow

at least 10 minutes for lights, heating elements and top

panel to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

1. Unplug the unit from power outlet.

2. Remove the rebox from the back of the mantel by

removing the retaining screws which secure the rebox

brackets to the mantel.

!NOTE: Steps 3-5 are only applicable for units with

logset assemblies.

3. Remove the two screws that secure the front glass

retaining bracket to the unit. (Figure 6)

4. Remove the front glass and set aside in a safe place.

5. Remove the retaining screw in the front middle of the

grate.

6. Remove the three screws along the back of the unit

and the two on either side along the bottom edge.

(Figure 7)

7. Lay the Compact Fireplace on its back.

8. Gently open the bottom panel, laying it on the work sur-

face so that all of the components can easily be seen.

(Figure 8)

9. Locate the LED driver board and disconnect the wiring

connections noting their original locations.

!NOTE: A at head screwdriver can be used to gently

pry between the end of the connector and the switch to

release the wires.

10. Release the driver board from the top panel by using

needle nose pliers to depress the tab on the mounting

standoffs and gently lift the driver board off.

11. Properly orient and install the new LED driver board

and connect all of the wiring.

12. Reassemble in the reverse order as above.

LED LIGHT ASSEMBLY REPLACEMENT

Tools Required: Phillips Head Screwdriver

CAUTION: If unit was operating prior to servicing allow

at least 10 minutes for lights, heating elements and top

panel to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any

maintenance to reduce the risk of electric shock or damage

to persons.

1. Unplug the unit from power outlet.

2. Remove the rebox from the back of the mantel by

removing the retaining screws which secure the rebox

brackets to the mantel.

!NOTE: Steps 3-5 are only applicable for units with

logset assemblies.

3. Remove the two screws that secure the front glass

retaining bracket to the unit. (Figure 6)

4. Remove the front glass and set aside in a safe place.

5. Remove the retaining screw in the front middle of the

grate.

6. Remove the three screws along the back of the unit

and the two on either side along the bottom edge.

(Figure 7)

7. Lay the Compact Fireplace on its back.

8. Gently open the bottom panel, laying it on the work sur-

face so that all of the components can easily be seen.

(Figure 8)

9. Locate the LED lights along the back. Each light is

secured with four screws and there is a light lter that is

sandwiched between the light assembly and the sheet

metal bracket.

!NOTE: New light lters are not provided with replace-

Flicker Rod

Flicker Motor Terminal Block

LED Driver

Board

Figure 8

Side Section Front

Edge

Log

Ember

Bed

Back

Ledge

Rear

Tab

Figure 9

LED Lights