Dell PowerVault NX3000 User manual

Dell™ PowerVault™

NX3000 Systems

Hardware Owner’s Manual

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal

injury, or death.

____________________

Information in this document is subject to change without notice.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.

is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, and PowerVault are trademarks of Dell Inc.;

Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft

Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming

the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and

trade names other than its own.

April 2009 Rev. A00

Contents 3

Contents

1 About Your System. . . . . . . . . . . . . . . . . . 11

Accessing System Features During Startup. . . . . . . 11

Front-Panel Features and Indicators . . . . . . . . . . 12

LCD Panel Features . . . . . . . . . . . . . . . . . . . 14

Home Screen . . . . . . . . . . . . . . . . . . . . 15

Setup Menu. . . . . . . . . . . . . . . . . . . . . 16

View Menu . . . . . . . . . . . . . . . . . . . . . 16

Hard-Drive Indicator Patterns for RAID . . . . . . . . . 18

Back Panel Features and Indicators . . . . . . . . . . 19

Power Indicator Codes . . . . . . . . . . . . . . . . . 21

NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 22

LCD Status Messages . . . . . . . . . . . . . . . . . . 23

Viewing Status Messages . . . . . . . . . . . . . 23

Removing LCD Status Messages . . . . . . . . . . 23

System Messages . . . . . . . . . . . . . . . . . . . . 37

Warning Messages . . . . . . . . . . . . . . . . . . . 53

Diagnostics Messages . . . . . . . . . . . . . . . . . 53

Alert Messages . . . . . . . . . . . . . . . . . . . . . 53

Other Information You May Need . . . . . . . . . . . . 54

4Contents

2 Using the System Setup Program and

UEFI Boot Manager . . . . . . . . . . . . . . . . . 55

Choosing the System Boot Mode . . . . . . . . . . . . 55

Entering the System Setup Program . . . . . . . . . . . 56

Responding to Error Messages. . . . . . . . . . . 56

Using the System Setup Program Navigation

Keys . . . . . . . . . . . . . . . . . . . . . . . . . 56

System Setup Options . . . . . . . . . . . . . . . . . . 57

Main Screen . . . . . . . . . . . . . . . . . . . . 57

Memory Settings Screen . . . . . . . . . . . . . . 59

Processor Settings Screen . . . . . . . . . . . . . 60

SATA Settings Screen. . . . . . . . . . . . . . . . 60

Boot Settings Screen . . . . . . . . . . . . . . . . 61

Integrated Devices Screen . . . . . . . . . . . . . 62

PCI IRQ Assignments Screen . . . . . . . . . . . . 63

Serial Communication Screen . . . . . . . . . . . 63

Embedded Server Management Screen . . . . . . 64

Power Management Screen . . . . . . . . . . . . 65

System Security Screen . . . . . . . . . . . . . . 66

Exit Screen . . . . . . . . . . . . . . . . . . . . . 67

Entering the UEFI Boot Manager. . . . . . . . . . . . . 68

Using the UEFI Boot Manager Navigation

Keys . . . . . . . . . . . . . . . . . . . . . . . . . 68

UEFI Boot Manager Screen. . . . . . . . . . . . . 69

UEFI Boot Settings Screen . . . . . . . . . . . . . 69

System Utilities Screen . . . . . . . . . . . . . . . 70

System and Setup Password Features. . . . . . . . . . 70

Using the System Password . . . . . . . . . . . . 70

Using the Setup Password . . . . . . . . . . . . . 72

Contents 5

iDRAC Configuration Utility . . . . . . . . . . . . . . . 74

Entering the iDRAC Configuration Utility . . . . . . 74

3 Installing System Components . . . . . . . . 75

Recommended Tools. . . . . . . . . . . . . . . . . . . 75

Inside the System . . . . . . . . . . . . . . . . . . . . 75

Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 77

Removing the Front Bezel . . . . . . . . . . . . . 77

Installing the Front Bezel . . . . . . . . . . . . . . 78

Opening and Closing the System . . . . . . . . . . . . 78

Opening the System . . . . . . . . . . . . . . . . 78

Closing the System . . . . . . . . . . . . . . . . . 78

Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 79

Mixed SAS/SATA Hard-Drive Configurations . . . 80

Removing a Hard-Drive Blank . . . . . . . . . . . 80

Installing a Hard-Drive Blank. . . . . . . . . . . . 81

Removing a Hot-Swap Hard Drive . . . . . . . . . 81

Installing a Hot-Swap Hard Drive . . . . . . . . . 81

Removing a Hard Drive From a Hard-Drive

Carrier. . . . . . . . . . . . . . . . . . . . . . . . 82

Installing a Hard Drive Into a Hard-Drive

Carrier. . . . . . . . . . . . . . . . . . . . . . . . 83

Power Supplies . . . . . . . . . . . . . . . . . . . . . 85

Removing a Power Supply . . . . . . . . . . . . . 85

Replacing a Power Supply . . . . . . . . . . . . . 86

Removing the Power Supply Blank. . . . . . . . . 87

Installing the Power Supply Blank . . . . . . . . . 87

6Contents

Internal SD Module . . . . . . . . . . . . . . . . . . . 87

Installing the Internal SD Module. . . . . . . . . . 87

Removing the Internal SD Module . . . . . . . . . 89

Internal SD Flash Card . . . . . . . . . . . . . . . . . . 89

Installing the Internal SD Flash Card . . . . . . . . 89

Removing the Internal SD Flash Card. . . . . . . . 90

Internal USB Memory Key . . . . . . . . . . . . . . . . 90

Integrated Dell Remote Access Controller 6 (iDRAC6)

Enterprise Card (Optional) . . . . . . . . . . . . . . . . 91

Installing an iDRAC6 Enterprise Card. . . . . . . . 91

Removing an iDRAC6 Enterprise Card . . . . . . . 93

VFlash Media (Optional) . . . . . . . . . . . . . . . . . 94

NIC Hardware Key . . . . . . . . . . . . . . . . . . . . 94

Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . 95

Removing the Cooling Shroud . . . . . . . . . . . 96

Installing the Cooling Shroud . . . . . . . . . . . . 97

Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 97

Removing a Cooling Fan . . . . . . . . . . . . . . 97

Replacing a Cooling Fan . . . . . . . . . . . . . . 98

Removing the Fan Bracket . . . . . . . . . . . . . 99

Replacing the Fan Bracket . . . . . . . . . . . . 100

Optical Drive . . . . . . . . . . . . . . . . . . . . . . 100

Removing the Optical Drive . . . . . . . . . . . . 100

Installing the Optical Drive . . . . . . . . . . . . 100

Internal Tape Backup Unit . . . . . . . . . . . . . . . 104

Installing the Tape Backup Unit. . . . . . . . . . 105

Removing the Tape Backup Unit . . . . . . . . . 107

Contents 7

Integrated Storage Controller Card . . . . . . . . . . . 108

Removing the Integrated Storage Controller

Card . . . . . . . . . . . . . . . . . . . . . . . . . 109

Installing the Integrated Storage Controller

Card . . . . . . . . . . . . . . . . . . . . . . . . . 109

RAID Battery . . . . . . . . . . . . . . . . . . . . . . . 113

Removing a RAID Battery. . . . . . . . . . . . . . 113

Installing a RAID Battery . . . . . . . . . . . . . . 114

Cable Routing . . . . . . . . . . . . . . . . . . . . . . 115

Removing the Cable Retention Bracket . . . . . . 115

Installing the Cable Retention Bracket . . . . . . . 116

Expansion Cards and Expansion-Card Risers . . . . . 116

Expansion Card Installation Guidelines . . . . . . 116

Installing an Expansion Card . . . . . . . . . . . . 117

Removing an Expansion Card . . . . . . . . . . . 119

Removing Expansion-Card Riser 1 . . . . . . . . . 120

Replacing Expansion-Card Riser 1 . . . . . . . . . 121

Removing Expansion-Card Riser 2 . . . . . . . . . 122

Replacing Expansion-Card Riser 2 . . . . . . . . . 123

Removing Expansion-Card Riser 2 From the

Expansion-Card Bracket . . . . . . . . . . . . . . 124

Replacing the Riser 2 Board on the

Expansion-Card Bracket . . . . . . . . . . . . . . 125

System Memory . . . . . . . . . . . . . . . . . . . . . 126

General Memory Module Installation

Guidelines. . . . . . . . . . . . . . . . . . . . . . 126

Mode-Specific Guidelines . . . . . . . . . . . . . 128

Installing Memory Modules . . . . . . . . . . . . 131

Removing Memory Modules . . . . . . . . . . . . 133

Processors . . . . . . . . . . . . . . . . . . . . . . . . 134

Removing a Processor . . . . . . . . . . . . . . . 134

8Contents

Installing a Processor. . . . . . . . . . . . . . . 137

System Battery . . . . . . . . . . . . . . . . . . . . . 138

Replacing the System Battery . . . . . . . . . . 138

Control Panel Assembly (Service-only Procedure) . . 140

Removing the Control Panel Display Module. . . 140

Installing the Control Panel Display Module . . . 140

Removing the Control Panel Board . . . . . . . . 141

Installing the Control Panel Board . . . . . . . . 142

SAS Backplane (Service-Only Procedure) . . . . . . 143

Removing the SAS Backplane . . . . . . . . . . 143

Installing a SAS Backplane . . . . . . . . . . . . 144

System Board (Service-Only Procedure) . . . . . . . 145

Removing the System Board . . . . . . . . . . . 145

Installing the System Board. . . . . . . . . . . . 147

4 Troubleshooting Your System . . . . . . . . 149

Safety First—For You and Your System . . . . . . . . 149

Troubleshooting System Startup Failure. . . . . . . . 149

Troubleshooting External Connections . . . . . . . . 149

Troubleshooting the Video Subsystem. . . . . . . . . 149

Troubleshooting a USB Device . . . . . . . . . . . . 150

Troubleshooting a Serial I/O Device. . . . . . . . . . 151

Troubleshooting a NIC . . . . . . . . . . . . . . . . . 151

Troubleshooting a Wet System. . . . . . . . . . . . . 152

Troubleshooting a Damaged System. . . . . . . . . . 153

Contents 9

Troubleshooting the System Battery. . . . . . . . . . . 153

Troubleshooting Power Supplies . . . . . . . . . . . . 154

Troubleshooting System Cooling Problems . . . . . . . 155

Troubleshooting a Fan . . . . . . . . . . . . . . . . . . 156

Troubleshooting System Memory . . . . . . . . . . . . 156

Troubleshooting an Internal SD Card . . . . . . . . . . 158

Troubleshooting an Internal USB Memory Key . . . . . 159

Troubleshooting an Optical Drive . . . . . . . . . . . . 159

Troubleshooting a Tape Backup Unit . . . . . . . . . . 160

Troubleshooting a Hard Drive . . . . . . . . . . . . . . 161

Troubleshooting a Storage Controller . . . . . . . . . . 162

Troubleshooting Expansion Cards. . . . . . . . . . . . 163

Troubleshooting the Processor(s) . . . . . . . . . . . . 165

5 Running the System Diagnostics . . . . . . 167

Using Dell™ Diagnostics . . . . . . . . . . . . . . . . 167

Embedded System Diagnostics Features . . . . . . . . 167

When to Use the Embedded System Diagnostics . . . . 168

Running the Embedded System Diagnostics . . . . . . 168

Embedded System Diagnostics Testing Options . . . . 169

Using the Custom Test Options . . . . . . . . . . . . . 169

Selecting Devices for Testing . . . . . . . . . . . 169

10 Contents

Selecting Diagnostics Options . . . . . . . . . . 169

Viewing Information and Results . . . . . . . . . 170

6 Jumpers and Connectors. . . . . . . . . . . . 171

System Board Jumpers. . . . . . . . . . . . . . . . . 171

System Board Connectors . . . . . . . . . . . . . . . 173

SAS Backplane Board Connectors . . . . . . . . . . 175

Expansion-Card Riser-Board Components and PCIe

Buses . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Disabling a Forgotten Password. . . . . . . . . . . . 178

7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 181

Contacting Dell. . . . . . . . . . . . . . . . . . . . . 181

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

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