Dell PowerVault NX3500 User manual

Dell PowerVault

NX3500 Systems

Hardware Owner’s

Manual

Regulatory Model: E07S Series,

DELL500WLV, and DELL500WHV

Regulatory Type: E07S002

book.book Page 1 Monday, January 24, 2011 12:24 PM

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal

injury, or death.

____________________

Information in this publication is subject to change without notice.

Reproduction of these materials in anymanner whatsoever without the written permissionof Dell Inc.

and Eaton Corporation is strictly forbidden.

Trademarks used in this text: Dell™, the DELL logo, and PowerVault™ are trademarks of Dell Inc.

Microsoft®, Windows®, Windows Server®, and MS-DOS®are either trademarks or registered

trademarks of Microsoft Corporation in the United States and/or other countries.

Othertrademarksandtradenamesmaybeusedinthispublicationtorefertoeithertheentitiesclaiming

the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and

trade names other than its own.

Regulatory Model: E07S Series, DELL500WLV, and DELL500WHV

Regulatory Type: E07S002

January 2011 Rev. A00

book.book Page 2 Monday, January 24, 2011 12:24 PM

Contents 3

Contents

1 About Your Solution. . . . . . . . . . . . . . . . . . 9

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Dell PowerVault NX3500 Front-Panel Features

and Indicators . . . . . . . . . . . . . . . . . . . . . . 10

LCD Panel Features . . . . . . . . . . . . . . . . . . . 12

Home Screen . . . . . . . . . . . . . . . . . . . . 14

Setup Menu. . . . . . . . . . . . . . . . . . . . . 14

View Menu . . . . . . . . . . . . . . . . . . . . . 15

Hard-Drive Status Indicators . . . . . . . . . . . . . . 16

PowerVault NX3500 Back-Panel Features

and Indicators . . . . . . . . . . . . . . . . . . . . . . 17

NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 18

Power Indicator Codes . . . . . . . . . . . . . . . . . 19

Dell Backup Power Supply Front-Panel Features . . . 20

Backup Power Supply Indicators . . . . . . . . . . . . 21

Backup Power Supply Back-Panel Features . . . . . . 22

LCD Status Messages . . . . . . . . . . . . . . . . . . 22

Solving Problems Described by LCD

Status Messages . . . . . . . . . . . . . . . . . . 34

Removing LCD Status Messages . . . . . . . . . . 35

System Messages . . . . . . . . . . . . . . . . . . . . 35

book.book Page 3 Monday, January 24, 2011 12:24 PM

4Contents

Warning Messages . . . . . . . . . . . . . . . . . . . 47

Diagnostics Messages. . . . . . . . . . . . . . . . . . 48

Alert Messages . . . . . . . . . . . . . . . . . . . . . 48

Other Information You May Need . . . . . . . . . . . . 48

2 Installing System Components . . . . . . . 49

Recommended Tools . . . . . . . . . . . . . . . . . . . 49

Inside the System. . . . . . . . . . . . . . . . . . . . . 49

Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 51

Opening and Closing the System . . . . . . . . . . . . 52

Opening the System. . . . . . . . . . . . . . . . . 52

Closing the System . . . . . . . . . . . . . . . . . 53

Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 54

Removing an Optical Drive . . . . . . . . . . . . . 54

Installing an Optical Drive . . . . . . . . . . . . . 56

Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . 57

Removing a Hard-Drive Carrier . . . . . . . . . . . 57

Installing a Hard-Drive Carrier . . . . . . . . . . . 58

Removing a Hard Drive From a

Hard-Drive Carrier . . . . . . . . . . . . . . . . . 59

Installing a Hard Drive Into a

Hard-Drive Carrier . . . . . . . . . . . . . . . . . 60

Expansion NIC Card . . . . . . . . . . . . . . . . . . . 60

Replacing an Expansion NIC Card . . . . . . . . . 60

Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . 62

Removing the Cooling Shroud . . . . . . . . . . . 62

book.book Page 4 Monday, January 24, 2011 12:24 PM

Contents 5

Installing the Cooling Shroud. . . . . . . . . . . . 63

Integrated Storage Controller Card . . . . . . . . . . . 64

Removing the Integrated Storage

Controller Card . . . . . . . . . . . . . . . . . . . 64

Installing the Integrated Storage

Controller Card . . . . . . . . . . . . . . . . . . . 66

System Memory . . . . . . . . . . . . . . . . . . . . . 66

General Memory Module Installation

Guidelines. . . . . . . . . . . . . . . . . . . . . . 67

Replacing Memory Modules . . . . . . . . . . . . 67

Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 69

Removing a Cooling Fan . . . . . . . . . . . . . . 69

Installing a Cooling Fan. . . . . . . . . . . . . . . 71

iDRAC6 Enterprise Card . . . . . . . . . . . . . . . . . 71

Replacing an iDRAC6 Enterprise Card . . . . . . . 71

Processor . . . . . . . . . . . . . . . . . . . . . . . . 73

Removing a Processor . . . . . . . . . . . . . . . 73

Installing a Processor . . . . . . . . . . . . . . . 76

Power Supplies . . . . . . . . . . . . . . . . . . . . . 77

Removing a Power Supply . . . . . . . . . . . . . 77

Installing a Power Supply . . . . . . . . . . . . . 79

System Battery . . . . . . . . . . . . . . . . . . . . . . 79

Replacing the System Battery . . . . . . . . . . . 79

Control Panel Assembly . . . . . . . . . . . . . . . . . 81

Removing the Control Panel Board Assembly

and the Control Panel Display Module . . . . . . . 81

Installing the Control Panel Board Assembly

and the Control Panel Display Module . . . . . . . 83

SAS Backplane . . . . . . . . . . . . . . . . . . . . . 83

book.book Page 5 Monday, January 24, 2011 12:24 PM

6Contents

Removing the SAS Backplane . . . . . . . . . . . 83

Installing the SAS Backplane. . . . . . . . . . . . 85

Power Distribution Board . . . . . . . . . . . . . . . . 86

Removing the Power Distribution Board . . . . . . 86

Installing the Power Distribution Board . . . . . . 88

System Board . . . . . . . . . . . . . . . . . . . . . . 89

Removing the System Board . . . . . . . . . . . . 89

Installing the System Board. . . . . . . . . . . . . 91

3 Troubleshooting Your System . . . . . . . . 93

Safety First—For You and Your System . . . . . . . . . 93

Troubleshooting System Startup Failure. . . . . . . . . 93

Troubleshooting External Connections . . . . . . . . . 93

Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 93

Troubleshooting a Damaged System. . . . . . . . . . . 94

Troubleshooting the System Battery . . . . . . . . . . . 95

Troubleshooting Power Supply . . . . . . . . . . . . . 96

Troubleshooting System Cooling Problems . . . . . . . 96

Troubleshooting a Fan . . . . . . . . . . . . . . . . . . 97

Troubleshooting System Memory . . . . . . . . . . . . 97

Troubleshooting an Optical Drive . . . . . . . . . . . . 99

Troubleshooting a Hard Drive . . . . . . . . . . . . . 100

Troubleshooting an Expansion Card . . . . . . . . . . 101

book.book Page 6 Monday, January 24, 2011 12:24 PM

Contents 7

Troubleshooting the Processor . . . . . . . . . . . . . 102

Troubleshooting a Wet System . . . . . . . . . . . . . 102

4 Running the System Diagnostics . . . . . . 105

Embedded System Diagnostics Features . . . . . . . . 105

When to Use the Embedded System Diagnostics . . . . 105

System Diagnostics Testing Options . . . . . . . . . . 106

Using the Custom Test Options . . . . . . . . . . . . . 106

Selecting Devices for Testing . . . . . . . . . . . 106

Selecting Diagnostics Options . . . . . . . . . . . 106

Viewing Information and Results . . . . . . . . . . 107

5 Jumpers and Connectors . . . . . . . . . . . 109

System Board Jumpers . . . . . . . . . . . . . . . . . 109

System Board Connectors . . . . . . . . . . . . . . . . 110

Disabling a Forgotten Password . . . . . . . . . . . . 112

6 Getting Help. . . . . . . . . . . . . . . . . . . . . . 113

Contacting Dell . . . . . . . . . . . . . . . . . . . . . 113

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

book.book Page 7 Monday, January 24, 2011 12:24 PM

8Contents

book.book Page 8 Monday, January 24, 2011 12:24 PM

About Your Solution 9

About Your Solution

Overview

The solution consists of two Dell PowerVault NX3500 systems and one Dell

backup power supply (BPS). The two PowerVault NX3500 systems are also

referred to as controller 0 and controller 1. The information in this document

applies to both the PowerVault NX3500 systems and the BPS.

Figure 1-1. Solution Overview

book.book Page 9 Monday, January 24, 2011 12:24 PM

10 About Your Solution

Dell PowerVault NX3500 Front-Panel Features

and Indicators

Figure 1-2. Front-Panel Features and Indicators

Item Indicator, Button, or

Connector

Icon Description

1Power-onindicator,

power button

The power-on indicator lights when the

system power is on.

The power button controls the DC power

supply output to the system. When the

system bezel is installed, the power

button is not accessible.

NOTE: When powering on the system,

the video monitor can take from several

seconds to over 2 minutes to display an

image, depending on the amount of

memory installed in the system.

NOTE: On ACPI-compliant operating

systems, turning off the system using the

power button causes the system to

perform a graceful shutdown before power

to the system is turned off.

NOTE: To force an ungraceful shutdown

during an emergency, always use the user

interface. Shut down controller 0 and wait

for 15 minutes. After 15 minutes, shut down

controller 1.

2 Video connector Connects a monitor to the system.

3 Hard-drive activity

indicator

Lights up when the hard drive is in use.

21 3

EST

1234

123458910

7116

book.book Page 10 Monday, January 24, 2011 12:24 PM

Other manuals for PowerVault NX3500

Table of contents

Other Dell Storage manuals

Dell

Dell PowerVault MD3600f Series Specification sheet

Dell

Dell PowerVault NF100 User manual

Dell

Dell PowerVault 100T User manual

Dell

Dell PowerVault MD3260 Series User manual

Dell

Dell DX6000 User manual

Dell

Dell SD7000-S User manual

Dell

Dell PowerVault ML6000 User manual

Dell

Dell PowerStore 1000 Installation and maintenance instructions

Dell

Dell AMP01 User manual

Dell

Dell PowerVault LTO User manual

Dell

Dell PowerVault MD3620i User manual

Dell

Dell PowerVault MD3200 Series User manual

Dell

Dell PowerVault 775N Technical manual

Dell

Dell DL4300 Quick reference guide

Dell

Dell PowerVault TL1000 User manual

Dell

Dell PowerVault 35F User manual

Dell

Dell PowerVault MD3000i Quick start guide

Dell

Dell PowerVault MD3860i Series Quick reference guide

Dell

Dell PowerVault 725N Technical manual

Dell

Dell Storage Center SCv2000 Quick reference guide

Dell

Dell PowerVault MD3260 Series User manual

Dell

Dell EMC VxFlex Ready Node R840 User manual

Dell

Dell EMC Unity User manual

Dell

Dell PowerVault MD3400 User manual

Popular Storage manuals by other brands

QNAP

QNAP TS 32PXU Series user guide

LaCie

LaCie RUGGED RAID user manual

Freecom

Freecom CLS DOCK Quick install guide

PNY

PNY Attache P-FD64MBATT3 install guide

HP StorageWorks MSL2024 Getting started

OLT

OLT 6x6 Maximizer Assembly manual

Transcend

Transcend JetFlash 160 Specifications

LaCie

LaCie RUGGED MINI user manual

Thunderbolt

Thunderbolt 600 user manual

Panasonic

Panasonic LB-DH8 series Operator's guide

Intel

Intel RAID High Availability user guide

LaCie

LaCie 12big Thunderbolt 3 Quick install guide

Spectra Logic

Spectra Logic T-Series Spectra T50e quick start guide

Panasonic

Panasonic LKM-F931-1 instruction manual

Tabernus

Tabernus Enterprise Erase E2400 user guide

Rocstor

Rocstor COMMANDER 3F series user manual

HP P9000 user guide

Western Digital

Western Digital Ultrastar Data60 installation guide