Dell PowerVault NX3500 User manual

Dell PowerVault

NX3500 Systems

Hardware Owner’s

Manual

Regulatory Model: E07S Series,

DELL500WLV, and DELL500WHV

Regulatory Type: E07S002

book.book Page 1 Monday, January 24, 2011 12:24 PM

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal

injury, or death.

____________________

Information in this publication is subject to change without notice.

Reproduction of these materials in anymanner whatsoever without the written permissionof Dell Inc.

and Eaton Corporation is strictly forbidden.

Trademarks used in this text: Dell™, the DELL logo, and PowerVault™ are trademarks of Dell Inc.

Microsoft®, Windows®, Windows Server®, and MS-DOS®are either trademarks or registered

trademarks of Microsoft Corporation in the United States and/or other countries.

Othertrademarksandtradenamesmaybeusedinthispublicationtorefertoeithertheentitiesclaiming

the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and

trade names other than its own.

Regulatory Model: E07S Series, DELL500WLV, and DELL500WHV

Regulatory Type: E07S002

January 2011 Rev. A00

book.book Page 2 Monday, January 24, 2011 12:24 PM

Contents 3

Contents

1 About Your Solution. . . . . . . . . . . . . . . . . . 9

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Dell PowerVault NX3500 Front-Panel Features

and Indicators . . . . . . . . . . . . . . . . . . . . . . 10

LCD Panel Features . . . . . . . . . . . . . . . . . . . 12

Home Screen . . . . . . . . . . . . . . . . . . . . 14

Setup Menu. . . . . . . . . . . . . . . . . . . . . 14

View Menu . . . . . . . . . . . . . . . . . . . . . 15

Hard-Drive Status Indicators . . . . . . . . . . . . . . 16

PowerVault NX3500 Back-Panel Features

and Indicators . . . . . . . . . . . . . . . . . . . . . . 17

NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 18

Power Indicator Codes . . . . . . . . . . . . . . . . . 19

Dell Backup Power Supply Front-Panel Features . . . 20

Backup Power Supply Indicators . . . . . . . . . . . . 21

Backup Power Supply Back-Panel Features . . . . . . 22

LCD Status Messages . . . . . . . . . . . . . . . . . . 22

Solving Problems Described by LCD

Status Messages . . . . . . . . . . . . . . . . . . 34

Removing LCD Status Messages . . . . . . . . . . 35

System Messages . . . . . . . . . . . . . . . . . . . . 35

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4Contents

Warning Messages . . . . . . . . . . . . . . . . . . . 47

Diagnostics Messages. . . . . . . . . . . . . . . . . . 48

Alert Messages . . . . . . . . . . . . . . . . . . . . . 48

Other Information You May Need . . . . . . . . . . . . 48

2 Installing System Components . . . . . . . 49

Recommended Tools . . . . . . . . . . . . . . . . . . . 49

Inside the System. . . . . . . . . . . . . . . . . . . . . 49

Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 51

Opening and Closing the System . . . . . . . . . . . . 52

Opening the System. . . . . . . . . . . . . . . . . 52

Closing the System . . . . . . . . . . . . . . . . . 53

Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 54

Removing an Optical Drive . . . . . . . . . . . . . 54

Installing an Optical Drive . . . . . . . . . . . . . 56

Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . 57

Removing a Hard-Drive Carrier . . . . . . . . . . . 57

Installing a Hard-Drive Carrier . . . . . . . . . . . 58

Removing a Hard Drive From a

Hard-Drive Carrier . . . . . . . . . . . . . . . . . 59

Installing a Hard Drive Into a

Hard-Drive Carrier . . . . . . . . . . . . . . . . . 60

Expansion NIC Card . . . . . . . . . . . . . . . . . . . 60

Replacing an Expansion NIC Card . . . . . . . . . 60

Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . 62

Removing the Cooling Shroud . . . . . . . . . . . 62

book.book Page 4 Monday, January 24, 2011 12:24 PM

Contents 5

Installing the Cooling Shroud. . . . . . . . . . . . 63

Integrated Storage Controller Card . . . . . . . . . . . 64

Removing the Integrated Storage

Controller Card . . . . . . . . . . . . . . . . . . . 64

Installing the Integrated Storage

Controller Card . . . . . . . . . . . . . . . . . . . 66

System Memory . . . . . . . . . . . . . . . . . . . . . 66

General Memory Module Installation

Guidelines. . . . . . . . . . . . . . . . . . . . . . 67

Replacing Memory Modules . . . . . . . . . . . . 67

Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 69

Removing a Cooling Fan . . . . . . . . . . . . . . 69

Installing a Cooling Fan. . . . . . . . . . . . . . . 71

iDRAC6 Enterprise Card . . . . . . . . . . . . . . . . . 71

Replacing an iDRAC6 Enterprise Card . . . . . . . 71

Processor . . . . . . . . . . . . . . . . . . . . . . . . 73

Removing a Processor . . . . . . . . . . . . . . . 73

Installing a Processor . . . . . . . . . . . . . . . 76

Power Supplies . . . . . . . . . . . . . . . . . . . . . 77

Removing a Power Supply . . . . . . . . . . . . . 77

Installing a Power Supply . . . . . . . . . . . . . 79

System Battery . . . . . . . . . . . . . . . . . . . . . . 79

Replacing the System Battery . . . . . . . . . . . 79

Control Panel Assembly . . . . . . . . . . . . . . . . . 81

Removing the Control Panel Board Assembly

and the Control Panel Display Module . . . . . . . 81

Installing the Control Panel Board Assembly

and the Control Panel Display Module . . . . . . . 83

SAS Backplane . . . . . . . . . . . . . . . . . . . . . 83

book.book Page 5 Monday, January 24, 2011 12:24 PM

6Contents

Removing the SAS Backplane . . . . . . . . . . . 83

Installing the SAS Backplane. . . . . . . . . . . . 85

Power Distribution Board . . . . . . . . . . . . . . . . 86

Removing the Power Distribution Board . . . . . . 86

Installing the Power Distribution Board . . . . . . 88

System Board . . . . . . . . . . . . . . . . . . . . . . 89

Removing the System Board . . . . . . . . . . . . 89

Installing the System Board. . . . . . . . . . . . . 91

3 Troubleshooting Your System . . . . . . . . 93

Safety First—For You and Your System . . . . . . . . . 93

Troubleshooting System Startup Failure. . . . . . . . . 93

Troubleshooting External Connections . . . . . . . . . 93

Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 93

Troubleshooting a Damaged System. . . . . . . . . . . 94

Troubleshooting the System Battery . . . . . . . . . . . 95

Troubleshooting Power Supply . . . . . . . . . . . . . 96

Troubleshooting System Cooling Problems . . . . . . . 96

Troubleshooting a Fan . . . . . . . . . . . . . . . . . . 97

Troubleshooting System Memory . . . . . . . . . . . . 97

Troubleshooting an Optical Drive . . . . . . . . . . . . 99

Troubleshooting a Hard Drive . . . . . . . . . . . . . 100

Troubleshooting an Expansion Card . . . . . . . . . . 101

book.book Page 6 Monday, January 24, 2011 12:24 PM

Contents 7

Troubleshooting the Processor . . . . . . . . . . . . . 102

Troubleshooting a Wet System . . . . . . . . . . . . . 102

4 Running the System Diagnostics . . . . . . 105

Embedded System Diagnostics Features . . . . . . . . 105

When to Use the Embedded System Diagnostics . . . . 105

System Diagnostics Testing Options . . . . . . . . . . 106

Using the Custom Test Options . . . . . . . . . . . . . 106

Selecting Devices for Testing . . . . . . . . . . . 106

Selecting Diagnostics Options . . . . . . . . . . . 106

Viewing Information and Results . . . . . . . . . . 107

5 Jumpers and Connectors . . . . . . . . . . . 109

System Board Jumpers . . . . . . . . . . . . . . . . . 109

System Board Connectors . . . . . . . . . . . . . . . . 110

Disabling a Forgotten Password . . . . . . . . . . . . 112

6 Getting Help. . . . . . . . . . . . . . . . . . . . . . 113

Contacting Dell . . . . . . . . . . . . . . . . . . . . . 113

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

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8Contents

book.book Page 8 Monday, January 24, 2011 12:24 PM

About Your Solution 9

About Your Solution

Overview

The solution consists of two Dell PowerVault NX3500 systems and one Dell

backup power supply (BPS). The two PowerVault NX3500 systems are also

referred to as controller 0 and controller 1. The information in this document

applies to both the PowerVault NX3500 systems and the BPS.

Figure 1-1. Solution Overview

book.book Page 9 Monday, January 24, 2011 12:24 PM

10 About Your Solution

Dell PowerVault NX3500 Front-Panel Features

and Indicators

Figure 1-2. Front-Panel Features and Indicators

Item Indicator, Button, or

Connector

Icon Description

1Power-onindicator,

power button

The power-on indicator lights when the

system power is on.

The power button controls the DC power

supply output to the system. When the

system bezel is installed, the power

button is not accessible.

NOTE: When powering on the system,

the video monitor can take from several

seconds to over 2 minutes to display an

image, depending on the amount of

memory installed in the system.

NOTE: On ACPI-compliant operating

systems, turning off the system using the

power button causes the system to

perform a graceful shutdown before power

to the system is turned off.

NOTE: To force an ungraceful shutdown

during an emergency, always use the user

interface. Shut down controller 0 and wait

for 15 minutes. After 15 minutes, shut down

controller 1.

2 Video connector Connects a monitor to the system.

3 Hard-drive activity

indicator

Lights up when the hard drive is in use.

21 3

EST

1234

123458910

7116

book.book Page 10 Monday, January 24, 2011 12:24 PM

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