Dell PowerVault DL2000 User manual

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Dell™ PowerVault™ DL2000

Hardware Owner’s Manual

Book.book Page 1 Monday, September 14, 2009 12:57 PM

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

____________________

Information in this document is subject to change without notice.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.

is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, PowerEdge, and PowerVault are trademarks of Dell

Inc.; Intel and Xeon are registered trademarks of Intel Corporation in the U.S. and other countries;

Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft

Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming

the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and

trade names other than its own.

Model EMS01

September 2009 Rev. A01

Book.book Page 2 Monday, September 14, 2009 12:57 PM

Contents 3

Contents

1 About Your System . . . . . . . . . . . . . . . . . 11

Other Information You May Need . . . . . . . . . . . . 11

Accessing System Features During Startup . . . . . . 12

Front-Panel Features and Indicators . . . . . . . . . . 13

Hard-Drive Indicator Codes . . . . . . . . . . . . 15

Back-Panel Features and Indicators . . . . . . . . . . 17

Connecting External Devices . . . . . . . . . . . 18

Power Indicator Codes . . . . . . . . . . . . . . . . . 18

NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 19

LCD Status Messages . . . . . . . . . . . . . . . . . . 20

Solving Problems Described by LCD

Status Messages . . . . . . . . . . . . . . . . . . 31

Removing LCD Status Messages . . . . . . . . . 31

System Messages . . . . . . . . . . . . . . . . . . . . 32

Warning Messages . . . . . . . . . . . . . . . . . . . 43

Diagnostics Messages . . . . . . . . . . . . . . . . . 44

Alert Messages . . . . . . . . . . . . . . . . . . . . . 44

2 Using the System Setup Program . . . . . . 45

Entering the System Setup Program . . . . . . . . . . 45

Book.book Page 3 Monday, September 14, 2009 12:57 PM

4Contents

Responding to Error Messages . . . . . . . . . . 45

Using the System Setup Program . . . . . . . . . 46

System Setup Options . . . . . . . . . . . . . . . . . . 46

Main Screen . . . . . . . . . . . . . . . . . . . . 46

Memory Information Screen . . . . . . . . . . . . 49

CPU Information Screen . . . . . . . . . . . . . . 50

Integrated Devices Screen . . . . . . . . . . . . . 51

Serial Communication Screen . . . . . . . . . . . 53

System Security Screen . . . . . . . . . . . . . . 53

Exit Screen . . . . . . . . . . . . . . . . . . . . . 56

System and Setup Password Features . . . . . . . . . 56

Using the System Password . . . . . . . . . . . . 56

Using the Setup Password . . . . . . . . . . . . . 59

Disabling a Forgotten Password . . . . . . . . . . . . 60

Baseboard Management Controller Configuration . . . 61

Entering the BMC Setup Module . . . . . . . . . . 61

BMC Setup Module Options . . . . . . . . . . . . 61

3 Installing System Components . . . . . . . . 63

Recommended Tools . . . . . . . . . . . . . . . . . . 63

Inside the System . . . . . . . . . . . . . . . . . . . . 64

Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 65

Removing the Front Bezel . . . . . . . . . . . . . 65

Replacing the Front Bezel . . . . . . . . . . . . . 66

Opening and Closing the System . . . . . . . . . . . . 66

Opening the System . . . . . . . . . . . . . . . . 67

Closing the System . . . . . . . . . . . . . . . . . 67

Book.book Page 4 Monday, September 14, 2009 12:57 PM

Contents 5

Hard Drives . . . . . . . . . . . . . . . . . . . . . . . 68

Before You Begin . . . . . . . . . . . . . . . . . . 69

Removing a Drive Blank . . . . . . . . . . . . . . 69

Installing a Drive Blank . . . . . . . . . . . . . . 70

Removing a Hot-Plug Hard Drive . . . . . . . . . 70

Installing a Hot-Plug Hard Drive . . . . . . . . . . 70

Replacing a Hard-Drive Carrier . . . . . . . . . . . . . 72

Removing a Hard Drive From a

Hard-Drive Carrier . . . . . . . . . . . . . . . . . 72

Installing a SATA Hard Drive Into a SATA

Drive Carrier . . . . . . . . . . . . . . . . . . . . 72

Installing a SATA Hard Drive and Interposer

Card Into a SATAu Hard-Drive Carrier . . . . . . . 73

Power Supplies . . . . . . . . . . . . . . . . . . . . . 76

Removing a Power Supply . . . . . . . . . . . . . 76

Replacing a Power Supply . . . . . . . . . . . . . 77

Removing the Power Supply Blank . . . . . . . . 78

Installing the Power Supply Blank . . . . . . . . . 78

System Fans . . . . . . . . . . . . . . . . . . . . . . . 78

Removing a System Fan . . . . . . . . . . . . . . 78

Replacing a Cooling Fan . . . . . . . . . . . . . . 79

Cooling Shroud . . . . . . . . . . . . . . . . . . . . . 80

Removing the Cooling Shroud . . . . . . . . . . . 80

Installing the Cooling Shroud . . . . . . . . . . . 81

Fan Brackets . . . . . . . . . . . . . . . . . . . . . . 81

Removing the Fan Bracket . . . . . . . . . . . . . 81

Replacing the Fan Bracket . . . . . . . . . . . . . 82

Cable Routing . . . . . . . . . . . . . . . . . . . . . . 83

Removing the Cable Retention Bracket . . . . . . 83

Installing the Cable Retention Bracket . . . . . . 84

Book.book Page 5 Monday, September 14, 2009 12:57 PM

6Contents

SAS Controller Daughter Card . . . . . . . . . . . . . 85

Installing a SAS Controller Daughter Card . . . . . 85

SAS Controller Daughter Card

Cabling Guidelines . . . . . . . . . . . . . . . . . 87

Removing a SAS Controller Daughter Card . . . . 87

Configuring the Boot Device . . . . . . . . . . . . . . 87

Expansion Cards . . . . . . . . . . . . . . . . . . . . . 88

Expansion Card Installation Guidelines . . . . . . 88

Installing an Expansion Card . . . . . . . . . . . . 88

Removing an Expansion Card . . . . . . . . . . . 90

Expansion-Card Cage . . . . . . . . . . . . . . . . . . 91

Removing the Expansion-Card Cage . . . . . . . . 91

Replacing the Expansion-Card Cage . . . . . . . . 93

DRAC Card and Cables . . . . . . . . . . . . . . . . . 93

Installing the DRAC Card and Cables . . . . . . . 93

Removing the DRAC Card and Cables . . . . . . . 95

Optical Drive and Cable . . . . . . . . . . . . . . . . . 96

Removing the Optical Drive . . . . . . . . . . . . 96

Installing the Optical Drive . . . . . . . . . . . . . 97

Removing the Optical Drive Cable . . . . . . . . . 99

Installing the Optical Drive Cable . . . . . . . . . 99

System Memory . . . . . . . . . . . . . . . . . . . . . 100

General Memory Module Installation

Guidelines . . . . . . . . . . . . . . . . . . . . . 100

Non-Optimal Memory Configurations . . . . . . . 101

Memory Sparing Support . . . . . . . . . . . . . 101

Memory Mirroring Support . . . . . . . . . . . . . 101

Installing Memory Modules . . . . . . . . . . . . 102

Removing Memory Modules . . . . . . . . . . . . 104

Book.book Page 6 Monday, September 14, 2009 12:57 PM

Contents 7

Activating the Integrated NIC TOE . . . . . . . . . . . 105

Processors . . . . . . . . . . . . . . . . . . . . . . . . 105

Removing a Processor . . . . . . . . . . . . . . . 105

Installing a Processor . . . . . . . . . . . . . . . 108

System Battery . . . . . . . . . . . . . . . . . . . . . . 110

Replacing the System Battery . . . . . . . . . . . 110

Expansion-Card Riser Boards . . . . . . . . . . . . . . 112

Removing the Left Expansion-Card

Riser Board . . . . . . . . . . . . . . . . . . . . . 112

Installing the Left Riser Board . . . . . . . . . . . 113

Removing the Central Riser Board . . . . . . . . . 114

Installing the Central Riser Board . . . . . . . . . 115

Sideplane Board . . . . . . . . . . . . . . . . . . . . . 116

Removing the Sideplane Board . . . . . . . . . . 116

Installing the Sideplane Board . . . . . . . . . . . 118

SAS Backplane Board . . . . . . . . . . . . . . . . . 118

Removing the SAS Backplane Board . . . . . . . 118

Installing the SAS Backplane Board . . . . . . . . 120

Control Panel Assembly (Service-only Procedure) . . 122

Removing the Control Panel Assembly . . . . . . 122

Installing the Control Panel Assembly . . . . . . . 123

System Board (Service-only Procedure) . . . . . . . . 124

Removing the System Board . . . . . . . . . . . . 124

Installing the System Board . . . . . . . . . . . . 127

4 Troubleshooting Your System . . . . . . . . 129

Safety First—For You and Your System . . . . . . . . . 129

Book.book Page 7 Monday, September 14, 2009 12:57 PM

8Contents

Start-Up Routine . . . . . . . . . . . . . . . . . . . . . 129

Checking the Equipment . . . . . . . . . . . . . . . . . 130

Troubleshooting IRQ Assignment Conflicts . . . . 130

Troubleshooting External Connections . . . . . . . 131

Troubleshooting the Video Subsystem . . . . . . . 131

Troubleshooting the Keyboard . . . . . . . . . . . 132

Troubleshooting the Mouse . . . . . . . . . . . . 133

Troubleshooting Basic I/O Functions . . . . . . . . . . 133

Troubleshooting a Serial I/O Device . . . . . . . . 134

Troubleshooting a USB Device . . . . . . . . . . . 134

Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 136

Troubleshooting a Wet System . . . . . . . . . . . . . 137

Troubleshooting a Damaged System . . . . . . . . . . 138

Troubleshooting the System Battery . . . . . . . . . . 138

Troubleshooting Power Supplies . . . . . . . . . . . . 139

Troubleshooting System Cooling Problems . . . . . . . 140

Troubleshooting a Fan . . . . . . . . . . . . . . . 141

Troubleshooting System Memory . . . . . . . . . . . . 142

Troubleshooting an Optical Drive . . . . . . . . . . . . 143

Troubleshooting an External SCSI Tape Drive . . . . . 144

Troubleshooting a Hard Drive . . . . . . . . . . . . . . 146

Troubleshooting a SAS Controller Daughter Card . . . 147

Troubleshooting Expansion Cards . . . . . . . . . . . 149

Troubleshooting the Microprocessors . . . . . . . . . 150

Book.book Page 8 Monday, September 14, 2009 12:57 PM

Contents 9

5 Running the System Diagnostics . . . . . 153

Using Server Administrator Diagnostics . . . . . . . . 153

System Diagnostics Features . . . . . . . . . . . . . . 153

When to Use the System Diagnostics . . . . . . . . . . 154

Running the System Diagnostics . . . . . . . . . . . . 154

System Diagnostics Testing Options . . . . . . . . . . 154

Using the Custom Test Options . . . . . . . . . . . . . 155

Selecting Devices for Testing . . . . . . . . . . . 155

Selecting Diagnostics Options . . . . . . . . . . . 155

Viewing Information and Results . . . . . . . . . 156

6 Jumpers and Connectors . . . . . . . . . . . 157

System Board Jumpers . . . . . . . . . . . . . . . . . 157

System Board Connectors . . . . . . . . . . . . . . . . 158

SAS Backplane Board Connectors . . . . . . . . . . . 161

Sideplane Board Connectors . . . . . . . . . . . . . . 162

Expansion-Card Riser-Board Components and

PCI Buses . . . . . . . . . . . . . . . . . . . . . . . . 162

Disabling a Forgotten Password . . . . . . . . . . . . 164

7 Getting Help . . . . . . . . . . . . . . . . . . . . . 167

Contacting Dell . . . . . . . . . . . . . . . . . . . . . 167

Book.book Page 9 Monday, September 14, 2009 12:57 PM

10 Contents

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Book.book Page 10 Monday, September 14, 2009 12:57 PM

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