Dell POWEREDGE R710 User manual

Dell™ PowerEdge™

R710 Systems

Hardware Owner’s Manual

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal

injury, or death.

____________________

Information in this document is subject to change without notice.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.

is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Intel

is a registered trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows,

and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the

United States and/or other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming

the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and

trade names other than its own.

September 2009 Rev. A03

Contents 3

Contents

1 About Your System . . . . . . . . . . . . . . . . . 11

Accessing System Features During Startup . . . . . . 11

Front-Panel Features and Indicators . . . . . . . . . . 12

LCD Panel Features . . . . . . . . . . . . . . . . . . . 15

Home Screen . . . . . . . . . . . . . . . . . . . . 16

Setup Menu . . . . . . . . . . . . . . . . . . . . 16

View Menu . . . . . . . . . . . . . . . . . . . . . 17

Hard-Drive Indicator Patterns for RAID . . . . . . . . . 18

Back Panel Features and Indicators . . . . . . . . . . 19

Power Indicator Codes . . . . . . . . . . . . . . . . . 21

NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 22

LCD Status Messages . . . . . . . . . . . . . . . . . . 23

Viewing Status Messages . . . . . . . . . . . . . 23

Removing LCD Status Messages . . . . . . . . . 23

System Messages . . . . . . . . . . . . . . . . . . . . 37

Warning Messages . . . . . . . . . . . . . . . . . . . 53

Diagnostics Messages . . . . . . . . . . . . . . . . . 53

Alert Messages . . . . . . . . . . . . . . . . . . . . . 53

Other Information You May Need . . . . . . . . . . . . 54

4Contents

2 Using the System Setup Program and

UEFI Boot Manager 55

Choosing the System Boot Mode . . . . . . . . . . . . 55

Entering the System Setup Program . . . . . . . . . . . 56

Responding to Error Messages . . . . . . . . . . 56

Using the System Setup Program

Navigation Keys . . . . . . . . . . . . . . . . . . 56

System Setup Options . . . . . . . . . . . . . . . . . . 57

Main Screen . . . . . . . . . . . . . . . . . . . . 57

Memory Settings Screen . . . . . . . . . . . . . . 59

Processor Settings Screen . . . . . . . . . . . . . 60

SATA Settings Screen . . . . . . . . . . . . . . . 60

Boot Settings Screen . . . . . . . . . . . . . . . . 61

Integrated Devices Screen . . . . . . . . . . . . . 62

PCI IRQ Assignments Screen . . . . . . . . . . . 63

Serial Communication Screen . . . . . . . . . . . 63

Embedded Server Management Screen . . . . . . 64

Power Management Screen . . . . . . . . . . . . 65

System Security Screen . . . . . . . . . . . . . . 66

Exit Screen . . . . . . . . . . . . . . . . . . . . . 67

Entering the UEFI Boot Manager . . . . . . . . . . . . 68

Using the UEFI Boot Manager

Navigation Keys . . . . . . . . . . . . . . . . . . 68

UEFI Boot Manager Screen . . . . . . . . . . . . 69

UEFI Boot Settings Screen . . . . . . . . . . . . . 69

System Utilities Screen . . . . . . . . . . . . . . . 69

System and Setup Password Features . . . . . . . . . 70

Using the System Password . . . . . . . . . . . . 70

Using the Setup Password . . . . . . . . . . . . . 72

iDRAC Configuration Utility . . . . . . . . . . . . . . . 73

Contents 5

Entering the iDRAC Configuration Utility . . . . . . 74

3 Installing System Components . . . . . . . . 75

Recommended Tools . . . . . . . . . . . . . . . . . . 75

Inside the System . . . . . . . . . . . . . . . . . . . . 75

Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 77

Removing the Front Bezel . . . . . . . . . . . . . 77

Installing the Front Bezel . . . . . . . . . . . . . . 78

Information Tag . . . . . . . . . . . . . . . . . . . . . 78

Removing the Information Tag . . . . . . . . . . . 78

Replacing the Information Tag . . . . . . . . . . . 78

Opening and Closing the System . . . . . . . . . . . . 79

Opening the System . . . . . . . . . . . . . . . . 79

Closing the System . . . . . . . . . . . . . . . . . 79

Hard Drives . . . . . . . . . . . . . . . . . . . . . . . 80

Mixed SAS/SATA Hard-Drive Configurations . . . 81

Removing a Hard-Drive Blank . . . . . . . . . . . 81

Installing a Hard-Drive Blank . . . . . . . . . . . 82

Removing a Hot-Swap Hard Drive . . . . . . . . . 82

Installing a Hot-Swap Hard Drive . . . . . . . . . 83

Removing a Hard Drive From a Hard-Drive

Carrier . . . . . . . . . . . . . . . . . . . . . . . 84

Installing a Hard Drive Into a Hard-Drive

Carrier . . . . . . . . . . . . . . . . . . . . . . . 84

Power Supplies . . . . . . . . . . . . . . . . . . . . . 86

Removing a Power Supply . . . . . . . . . . . . . 86

Replacing a Power Supply . . . . . . . . . . . . . 87

Removing the Power Supply Blank . . . . . . . . 88

Installing the Power Supply Blank . . . . . . . . . 88

6Contents

Internal SD Module . . . . . . . . . . . . . . . . . . . 88

Installing the Internal SD Module . . . . . . . . . 88

Removing the Internal SD Module . . . . . . . . . 90

Internal SD Flash Card . . . . . . . . . . . . . . . . . . 90

Installing the Internal SD Flash Card . . . . . . . . 90

Removing the Internal SD Flash Card . . . . . . . 91

Internal USB Memory Key . . . . . . . . . . . . . . . . 91

Internal USB Cable . . . . . . . . . . . . . . . . . . . 93

Removing the Internal USB Cable . . . . . . . . . 93

Installing the Internal USB Cable . . . . . . . . . 93

Integrated Dell Remote Access Controller 6

(iDRAC6) Enterprise Card (Optional) . . . . . . . . . . 94

Installing an iDRAC6 Enterprise Card . . . . . . . 94

Removing an iDRAC6 Enterprise Card . . . . . . . 95

VFlash Media (Optional) . . . . . . . . . . . . . . . . . 96

NIC Hardware Key . . . . . . . . . . . . . . . . . . . . 97

Cooling Shroud . . . . . . . . . . . . . . . . . . . . . 98

Removing the Cooling Shroud . . . . . . . . . . . 99

Installing the Cooling Shroud . . . . . . . . . . . . 100

Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 100

Removing a Cooling Fan . . . . . . . . . . . . . . 100

Replacing a Cooling Fan . . . . . . . . . . . . . . 101

Removing the Fan Bracket . . . . . . . . . . . . . 102

Replacing the Fan Bracket . . . . . . . . . . . . . 103

Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 103

Removing the Optical Drive . . . . . . . . . . . . 104

Installing the Optical Drive . . . . . . . . . . . . . 104

Contents 7

Internal Tape Backup Unit . . . . . . . . . . . . . . . 107

Installing the Tape Backup Unit . . . . . . . . . . 107

Removing the Tape Backup Unit . . . . . . . . . . 110

Integrated Storage Controller Card . . . . . . . . . . . 111

Removing the Integrated Storage

Controller Card . . . . . . . . . . . . . . . . . . . 112

Installing the Integrated Storage

Controller Card . . . . . . . . . . . . . . . . . . . 112

RAID Battery . . . . . . . . . . . . . . . . . . . . . . . 116

Removing a RAID Battery . . . . . . . . . . . . . 116

Installing a RAID Battery . . . . . . . . . . . . . . 117

Cable Routing . . . . . . . . . . . . . . . . . . . . . . 118

Removing the Cable Retention Bracket . . . . . . 118

Installing the Cable Retention Bracket . . . . . . 119

Expansion Cards and Expansion-Card Risers . . . . . 119

Expansion Card Installation Guidelines . . . . . . 119

Installing an Expansion Card . . . . . . . . . . . . 120

Removing an Expansion Card . . . . . . . . . . . 122

Removing Expansion-Card Riser 1 . . . . . . . . . 123

Replacing Expansion-Card Riser 1 . . . . . . . . . 124

Removing Expansion-Card Riser 2 . . . . . . . . . 125

Replacing Expansion-Card Riser 2 . . . . . . . . . 126

Removing Expansion-Card Riser 2 From the

Expansion-Card Bracket . . . . . . . . . . . . . . 127

Replacing the Riser 2 Board on the

Expansion-Card Bracket . . . . . . . . . . . . . . 128

System Memory . . . . . . . . . . . . . . . . . . . . . 129

General Memory Module Installation

Guidelines . . . . . . . . . . . . . . . . . . . . . 129

Mode-Specific Guidelines . . . . . . . . . . . . . 131

Installing Memory Modules . . . . . . . . . . . . 134

8Contents

Removing Memory Modules . . . . . . . . . . . . 136

Processors . . . . . . . . . . . . . . . . . . . . . . . . 137

Removing a Processor . . . . . . . . . . . . . . . 137

Installing a Processor . . . . . . . . . . . . . . . 140

System Battery . . . . . . . . . . . . . . . . . . . . . . 141

Replacing the System Battery . . . . . . . . . . . 141

Control Panel Assembly . . . . . . . . . . . . . . . . 143

Removing the Control Panel Display Module . . . 143

Installing the Control Panel Display Module . . . . 143

Removing the Control Panel Board . . . . . . . . 144

Installing the Control Panel Board . . . . . . . . . 145

SAS Backplane . . . . . . . . . . . . . . . . . . . . . 146

Removing the SAS Backplane . . . . . . . . . . . 146

Installing a SAS Backplane . . . . . . . . . . . . 147

System Board . . . . . . . . . . . . . . . . . . . . . . 148

Removing the System Board . . . . . . . . . . . . 148

Installing the System Board . . . . . . . . . . . . 150

4 Troubleshooting Your System . . . . . . . . 153

Safety First—For You and Your System . . . . . . . . . 153

Troubleshooting System Startup Failure . . . . . . . . 153

Troubleshooting External Connections . . . . . . . . . 153

Troubleshooting the Video Subsystem . . . . . . . . . 154

Troubleshooting a USB Device . . . . . . . . . . . . . 154

Troubleshooting a Serial I/O Device . . . . . . . . . . 155

Contents 9

Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 155

Troubleshooting a Wet System . . . . . . . . . . . . . 156

Troubleshooting a Damaged System . . . . . . . . . . 157

Troubleshooting the System Battery . . . . . . . . . . 158

Troubleshooting Power Supplies . . . . . . . . . . . . 158

Troubleshooting System Cooling Problems . . . . . . . 159

Troubleshooting a Fan . . . . . . . . . . . . . . . . . . 160

Troubleshooting System Memory . . . . . . . . . . . . 160

Troubleshooting an Internal SD Card . . . . . . . . . . 162

Troubleshooting an Internal USB Memory Key . . . . . 163

Troubleshooting an Optical Drive . . . . . . . . . . . . 164

Troubleshooting a Tape Backup Unit . . . . . . . . . . 165

Troubleshooting a Hard Drive . . . . . . . . . . . . . . 166

Troubleshooting a Storage Controller . . . . . . . . . 167

Troubleshooting Expansion Cards . . . . . . . . . . . 168

Troubleshooting the Processor(s) . . . . . . . . . . . . 170

5 Running the System Diagnostics . . . . . 173

Using Dell™ PowerEdge™ Diagnostics . . . . . . . . 173

System Diagnostics Features . . . . . . . . . . . . . . 173

When to Use the System Diagnostics . . . . . . . . . . 174

Running the System Diagnostics . . . . . . . . . . . . 174

10 Contents

System Diagnostics Testing Options . . . . . . . . . . 174

Using the Custom Test Options . . . . . . . . . . . . . 175

Selecting Devices for Testing . . . . . . . . . . . 175

Selecting Diagnostics Options . . . . . . . . . . . 175

Viewing Information and Results . . . . . . . . . . 176

6 Jumpers and Connectors . . . . . . . . . . . 177

System Board Jumpers . . . . . . . . . . . . . . . . . 177

System Board Connectors . . . . . . . . . . . . . . . . 180

SAS Backplane Board Connectors . . . . . . . . . . . 182

Expansion-Card Riser-Board Components and

PCIe Buses . . . . . . . . . . . . . . . . . . . . . . . . 185

Disabling a Forgotten Password . . . . . . . . . . . . 187

7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 189

Contacting Dell . . . . . . . . . . . . . . . . . . . . . 189

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

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