Datamax E-Class Mark II User manual

Maintenance Manual

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CG Times based upon Times New Roman under license from the Monotype Corporation.

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All other brand and product names are trademarks, service marks, registered trademarks, or registered service

marks of their respective companies.

Firmware (Software) Agreement:

The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its suppliers and is licensed for

used only on a single printer in the user’s Trade or Business. The User agrees not to, and not to authorize or

permit any other person or party to, duplicate or copy the Firmware or the information contained in

the non-volatile or programmable memory. The firmware (Software) is protected by applicable copyright

laws and Licensor retains all rights not expressly granted. In no event will Licensor or its suppliers be liable for

any damages or loss, including direct, incidental, economic, special, or consequential damages, arising out of the

use or inability to use the Firmware (Software).

Information in this document is subject to change without notice and does not represent a commitment on the

part of Datamax-O’Neil Corporation. No part of this manual may be reproduced or transmitted in any form or by

any means, for any purpose other than the purchaser's personal use, without the expressed written permission of

Datamax-O’Neil Corporation.

Part Number 88-2352-01, Rev. A

Contents

1 Overview

2 Maintenance and Adjustments

3 Troubleshooting

4 Removal and Replacement

Overview

1.0 Introduction .................................................................................................. 1

1.1 About this Printer........................................................................................... 2

Overview

1-1

1.0 Introduction

This manual is intended for use by qualified service personnel in the maintenance and repair of

Datamax E-Class model printers. It primarily includes technical information relating to the printer’s

electrical and mechanical components. For related information, refer to the following documents,

available at http://www.datamax-oneil.com

• For general user information, reference the Operator’s Manual (part number 88-2348-01).

• For software documentation, reference the Class Series 2 Programmer’s Manual (part number 88-

2341-01).

Important Information:

The exclamation point inside an equilateral triangle is intended to alert the technician

to the presence of important operating, servicing, or maintenance information. Always,

as with all electrical equipment, follow basic safety precautions to avoid personal injury

and/or printer damage.

Overview

1-2

1.1 About this Printer

The user-assessable components of the printer are shown below. Note that some items are optional

equipment.

Printhead Assembly

Platen

Front Panel

Printhead Latch

Media Hub

Media Flange

Printhead

Media Sensor

(optional AMS shown)

Thumbwheel

Maintenance and Adjustments

2.0 Introduction........................................................................................1

2.1 Maintenance ....................................................................................... 1

2.1.1 Cleaning the Printhead ................................................................2

2.1.1.1 Cotton Swab Procedure................................................. 2

2.1.1.2 Cleaning Card Procedure ............................................... 3

2.1.1.3 Cleaning Film Procedure................................................ 3

2.1.2 Cleaning the Platen..................................................................... 4

2.1.3 Cleaning the Media Sensor........................................................... 4

2.2 Media Width Adjustment....................................................................... 6

2.3 Ribbon Width Adjustment...................................................................... 7

2.4 Printhead Adjustment...........................................................................7

2.5 Resetting the Printer ............................................................................8

2.6 Downloading Firmware and Fonts...........................................................8

2.7 Media Sensor Calibration ...................................................................... 9

2.7.1 Auto Calibration........................................................................ 10

2.7.2 Manual Calibration .................................................................... 11

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