D-Link AirPlus G DWL-G710 Operating instructions
Troubleshooting - Can not access DWL-G710 on 192.168.0.30
Please note that when accessing the device's Web interface via http://192.168.0.30 you are not
accessing some web site on the Internet. The device's configuration pages are built into the
device. You do not have to be online to get to those pages, you just need to be connected to the
DWL-G710. Please also make sure all the Anti-virus/firewall software on your computer,
especially Norton, is disabled before you access http://192.168.0.30
Step 1. Connect your computer's network port to your repeater's LAN ports (Ethernet ports)
using a network cable.
Verify physical connectivity by checking for solid link lights on the LAN ports of the device. If
you do not get a solid link light, try using a different cable or connect to a different port on the
device if possible. If the computer is turned off, the link light may not be on.
Step 2. Under Control Panel > Network Connections... make sure that your Local Area
Connection is enabled and not bridged with any other connection. If you see any icon there
which is called "Bridge" - delete it. If you see your Local Area Connection marked as "Bridged" -
right-click and select "Remove from Bridge".
to your computers
DWL-G710 troubleshooting Page 1 of 5
DWL-G710 troubleshooting Page 2of 5
Step 3. Check your IP address. Your computer must have an IP address in the same range of
the DWL-G710
Set your computer with static IP address:
Go to Control Panel > Network Connections > Local Area Connection > Properties:
Select Internet protocol TCP/IP and click on Properties:
DWL-G710 troubleshooting Page 3of 5
Select the "Use the following IP address" and "Use the following DNS" options. Specify the
TCP/IP settings you want to use:
IP address: 192.168.0.5
Subnet mask: 255.255.255.0
Default Gateway: 192.168.0.1
Preferred/Alternate DNS: 202.129.64.198 / 4.2.2.3 (or whichever your provider is using).
Click on OK and then OK again.
Try to access the DWL-G710. Open Internet Explorer and type 192.168.0.30
DWL-G710 troubleshooting Page 4of 5
Step 4. If unsuccessful in accessing the device's configuration pages, please reset the DWL-G710.
Here is how to reset it: while the device is powered on, press and hold the Reset button for 10
sec. Release the button and wait until the device boots up (1 min). Try to log into it again.
Step 5. Check your Internet settings. Go to Control Panel > Internet Options. From the
Security tab, click the button to restore the settings to their defaults.
Go to the Advancedtab and click the button to restore these settings to their defaults.
Click to the Connections tab and set the dial-up option to "Never dial a connection". Click the
LAN Settings button. None of the options should be selected. Click OK. Click OK out to the
desktop and close any open windows.
Restart Internet Explorer and try to access the device.
DWL-G710 troubleshooting Page 5of 5
Step 6. Disable any Internet security software running on the computer. Software firewalls like
Zone Alarm, Black Ice, Sygate, Norton Personal Firewall, etc. might block access to the device's
configuration pages. Check the help files included with your firewall software for more information
on disabling or configuring it.
Step 7. If you still cannot log into the DWL-G710:
- Recycle the power on the device. Switch the power off. Wait 20 to 30 seconds. Switch the power
on and wait for the lights to stabilize.
- Restart the computer.
- Go to: Start > Run> type "cmd" (without quotes) > OK. In the DOS window type:
ping 192.168.0.30
and press Enter. You should see "Reply from..." messages.
If your ping was successful, attempt again to access the device's configuration page.
Try these options in the address window.
192.168.0.30
http://192.168.0.30
http://192.168.0.30:88
If you cannot ping the device check your IP settings. In the DOS window type "ipconfig" (without
quotes) and press Enter. The IP address on your network adapter should be in the 192.168.0.x
range. Type "arp -d" (without quotes) and press Enter. Repeat this command several times until
you get "The specified entry was not found" message. Try to access the device again.
Reset the device. Try using another computer.
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