Compaq ProLiant 4500 Manual

NOTICE

The information in this guide is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR

TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN;

NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM

THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.

This guide contains information protected by copyright. No part of this guide may be

photocopied or reproduced in any form without prior written consent from Compaq

Computer Corporation.

Compaq, Systempro, Deskpro, Compaq Insight Manager,

Registered U.S. Patent and Trademark Office.

ProSignia, Systempro/XL, ProLiant, NetFlex, ROMPaq, and QVision are trademarks of

Compaq Computer Corporation.

The software described in this guide is furnished under a license agreement or

nondisclosure agreement. The software may be used or copied only in accordance with

the terms of the agreement.

Product names mentioned herein may be trademarks and/or registered trademarks of their

respective companies.

MAINTENANCE AND SERVICE GUIDE

Compaq ProLiant 4500R Rack-Mountable Servers

First Edition (May 1995)

Text Number 188471-001

CHMP

Maintenance and Service Guide

PREFACE

This Maintenance and Service Guide is a troubleshooting guide that can be used for

reference when servicing the Compaq ProLiant 4500R Family of Servers.

Compaq Computer Corporation reserves the right to make changes to Compaq

ProLiant Servers without notice.

Symbols

The following text and symbols mark special messages throughout this guide:

WARNING: Text set off in this manner indicates that failure to follow

directions in the warning could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow

directions could result in damage to equipment or loss of data.

IMPORTANT: Text set off in this manner presents clarifying information or

specific instructions.

NOTE: Text set off in this manner presents commentary, sidelights, or interesting

points of information.

Technician Notes

WARNING: Only authorized technicians trained by Compaq should

attempt to repair this equipment. All troubleshooting and repair proce-

dures are detailed to allow only subassembly/module level repair. Be-

cause of the complexity of the individual boards and subassemblies, no

one should attempt to make repairs at the component level or to make

modifications to any printed wiring board. Improper repairs can create a

safety hazard. Any indications of component replacement or printed

wiring board modifications may void any warranty.

CAUTION: To properly ventilate your system, you must provide a

minimum of 30 inches (76.2 cm) of clearance at the back and 25 inches

(63.5 cm) of clearance at the front of the rack.

CAUTION: The computer is designed to be electrically grounded.

To ensure proper operation, plug the AC power cord into a properly

grounded AC outlet only.

vi Preface

Maintenance and Service Guide

Locating Additional Information

The following documentation is available to support these products:

nUser Documentation

nCompaq Service Quick Reference Guide

nService Training Guides

nCompaq Service Advisories and Bulletins

nCompaq QuickFind

nCompaq Insight Manager 2.0

vii

Maintenance and Service Guide

CONTENTS

Chapter 1

ILLUSTRATED PARTS CATALOG

Compaq ProLiant 4500R Rack-Mountable Server 1-1

Exploded View of the Compaq ProLiant 4500R Mechanical Parts 1-1

Exploded View of the Compaq ProLiant 4500R System Components 1-2

Spares Parts List 1-3

Chapter 2

REMOVAL AND REPLACEMENT PROCEDURES

RACK-MOUNTABLE PRODUCTS SERVICE GUIDELINES 2-1

GENERAL REMOVAL AND REPLACEMENT GUIDELINES 2-1

ELECTROSTATIC DISCHARGE INFORMATION 2-2

PREPARATION PROCEDURES 2-2

REMOVAL AND REPLACEMENT PROCEDURES 2-3

Extending the Server/Removing the Cover Plate 2-3

Removing the Y Brace and Card Bracket 2-4

Mass Storage Devices 2-4

Removable Media Storage Devices 2-4

Hot-Pluggable Hard Drives 2-5

Important Guidelines About Replacing Hot-Pluggable Hard Drives 2-6

Replacing Hot-Pluggable Hard Drives 2-7

Cable Folding and Routing Diagrams 2-8

Cable Diagram for Diskette Drive 2-8

Cable Diagram for Removable Media Storage Devices 2-8

Cable Diagram for Internal Fast-Wide SCSI-2 Devices 2-9

Boards 2-10

Hot-Pluggable Drive Backplane Board 2-10

Memory 2-11

Processor and Option Boards 2-13

System Boards 2-14

Power Supply 2-15

Miscellaneous Parts 2-17

Cooling Fan 2-17

Speaker 2-18

Battery 2-19

viii Contents

Maintenance and Service Guide

Chapter 3

DIAGNOSTIC TOOLS

Utility Access 3-1

POWER-ON SELF-TEST (POST) 3-2

POST Error Messages 3-3

DIAGNOSTICS (DIAGS) 3-13

Diagnostic Error Codes 3-13

DRIVE ARRAY ADVANCED DIAGNOSTICS (DAAD) 3-25

Starting DAAD 3-25

DAAD Diagnostic Messages 3-26

RAPID RECOVERY SERVICES 3-35

Automatic Server Recovery 3-35

Configuring the Server for Automatic Server Recovery (ASR) 3-37

Server Health Logs 3-39

System Configuration History Files 3-41

ROMPaq 3-41

Chapter 4

SWITCH AND JUMPER INFORMATION

System Board 4-1

System Maintenance Switch SW1 4-2

SCSI Devices 4-2

Compaq NetFlex-2 Controller 4-5

Chapter 5

PHYSICAL AND OPERATING SPECIFICATIONS

System Unit Specifications 5-2

Power Supply Specifications 5-3

Redundant Power Supply Specifications 5-4

SIMM Specifications 5-5

19-Inch Rack Specifications 5-5

Integrated Fast SCSI-2 Controller 5-6

Integrated 32-Bit Fast SCSI-2/E Controller 5-6

Integrated Fast-Wide SCSI-2 Controller 5-7

32-Bit Fast-Wide SCSI-2/E Controller 5-7

SMART SCSI Array Controller 5-8

NetFlex-2 ENET-TR Controller 5-8

NetFlex-2 DualPort ENET Controller 5-10

NetFlex-3/E Controller 5-10

Contents

Maintenance and Service Guide

Chapter 5 Continued...

550-MB Pluggable Fast SCSI-2 Drive Specifications 5-10

1.05-GB Pluggable Drive Specifcations 5-11

2.1-Gigabyte Pluggable Drive Specifications 5-11

4.3-GB Pluggable Drive Specifications 5-11

Internal CD-ROM Drive Specifications 5-12

Tray Load CD-ROM Drive Specifications 5-13

Diskette Drives Specifications 5-14

Chapter 1

1-1

Maintenance and Service Guide

ILLUSTRATED PARTS

CATALOG

This chapter provides maintenance and service information for the

Compaq ProLiant 4500R Rack-Mountable Server.

Figure 1-1.Exploded View of the Compaq ProLiant 4500R Server Mechanical Parts

1-2Illustrated Parts Catalog

Maintenance and Service Guide

Figure 1-2.Exploded View of the Compaq ProLiant 4500R Server System

Components

Illustrated Parts Catalog

1-3

Maintenance and Service Guide

Table 1-1

Spares Parts List – ProLiant 4500R Rack-Mountable Server

Description Spare Part #

CHASSIS

1Cover Plate 165683-001

2Y Brace 169181-001

3Card Bracket 199729-001

4Base Frame 169180-001

5Front Bezel 165692-001

6Power Switch and LED Bracket 165688-001

6a Power Switch Cover 146779-001

7Handles 165690-001

8Drive Guide and Ground Spring (Qty 5 each) 146771-001

9Speaker 148590-001

10 Fan Jumper (Qty 5) 165691-001

11 Removable Media Bay Trim / Hot-Pluggable Bay Trim 187336-001

12 Cable Management Arm 187367-001

13 Cable Management Arm Bracket 187396-001

14 Fan (Qty 1) 165682-001

15 Modem Bracket 148723-001

16 Bezel Kit (1/6, 1/3, 1/2 Height - Qty 5 each) and Empty

Hot-Pluggable Drive Cover 211449-001

17 Duplex Option Plate 190170-001

18 Air Baffle Shield 187556-001

19 Option Slot Cover (Qty 5) 141081-001

20 Sliding Rails - 24" (Pair) 165689-003*

21 Thumb Screw Assembly (Qty 3) 148594-001

22 Snap-in card guide 124539-001

23 Snap-in card guide 141181-001

SYSTEM

24 Power Supply 188407-001

25 Redundant Power Supply 488 W (Optional) 165628-001*

BOARDS

26 5/100 Processor Board 184793-001

27 System I/O Board 188414-001

28 Hot-Pluggable Drive Backplane Board 169185-001

29 SCSI Pass-thru Board 199612-001

MEMORY

30 Memory Expansion Board 139947-001

31 4-MB SIMM (80ns) 118741-001

8-MB SIMM (80ns) 128954-001*

16-MB SIMM (80ns) 139143-001*

32-MB SIMM (80ns) 139949-001*

4-MB SIMM (70ns) 141754-001*

8-MB SIMM (70ns) 141755-001*

16-MB SIMM (70ns) 149947-001*

* Not Shown Continued

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