Compaq Evo Thin Client t20 User manual

Troubleshooting Guide

Compaq Evo Thin Client T20

Part Number: 245305-001

August 2001

Compaq, the Compaq logo, and Evo are trademarks of Compaq

Information Technologies Group, L.P.

Microsoft, MS-DOS, Windows, Windows NT are trademarks of Microsoft

Corporation in the United States and other countries.

All other product names mentioned herein may be trademarks of their

respective companies.

Compaq shall not be liable for technical or editorial errors or omissions

contained herein. The information in this document is provided “as is”

without warranty of any kind and is subject to change without notice. the

warranties for Compaq products are set forth in the express limited

warranty statements accompanying such products. Nothing herein should

be construed as constituting an additional warranty.

Troubleshooting Guide

First Edition (August 2001)

Part Number: 245305-001

Troubleshooting Guide i

Contents

1 Product Description

Serial Number Location. . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Connecting USB Equipment . . . . . . . . . . . . . . . . . . . . . . 1–3

Locating Additional Information. . . . . . . . . . . . . . . . . . . 1–3

2SpareParts

Spare Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

3 Diagnostics and Troubleshooting

LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Power-On Sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Power-On Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . 3–3

Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5

4 Rapport Administrative Software and Citrix

MetaFrame

Rapport Administrative Software . . . . . . . . . . . . . . . . . . 4–1

Initial Support Checklist . . . . . . . . . . . . . . . . . . . . . . 4–1

Citrix MetaFrame Troubleshooting . . . . . . . . . . . . . . . . . 4–3

A Specifications

Index

Troubleshooting Guide 1–1

Product Description

The Compaq Evo Thin Client T20 is a Windows-based terminal

that connects over a network to a server where all processing and

storage occurs. Because of the nature of the product,

troubleshooting is significantly simpler than on a standard PC.

Compaq Evo Thin Client T20 - Front View

1–2 Troubleshooting Guide

Product Description

Compaq Evo Thin Client T20 - Rear View

This guide provides diagnostic, troubleshooting, and maintenance

information for the Compaq Evo Thin Client T20.

Serial Number Location

The serial number is displayed on the bottom of the unit.

Product Description

Troubleshooting Guide 1–3

Connecting USB Equipment

USB mouse devices and keyboards do not require special drivers

and are considered to be plug and play peripherals. Certain USB

devices such as printers and modems, however, may require

special drivers. For information on requirements for special

drivers, refer to the documentation that is included with the USB

device.

Locating Additional Information

The following documentation is available to support this product:

■The Compaq Evo Thin Client T20 and Compaq T1010

Windows Based Terminals Users Guide, which contains

information about:

❏Evo Thin Client T20 features and management

❏The user interface

■The Compaq Evo Thin Client T20 and Compaq T1010

Windows Based Terminals Adminstrators Guide, which

contains information about:

❏Terminal specifications and installation

❏Physical and network connections, and protocols

supported

❏Firmware upgrades

❏Terminal Security

■Compaq Service Advisories and Bulletins

■Compaq QuickFind

Troubleshooting Guide 2–1

Spare Parts

Spare Parts List

The Spare Parts table below provides a listing of the spare parts

available for the Compaq Evo Thin Client T20.

Spare Parts List

Description Spare Part Number

T20 CE 16F/32R Unit 242302-001

T20 NTe 48F/64R Unit 242303-001

T20 NTe 64F/96R Unit 242304-001

T20 NT3 96F/128R Unit 242305-001

Mouse, USB 242306-001

Enhanced Keyboard 242372-xxx

Arabic -171

APD (Asia-Pacific Division) -371

Austrian -011

Belgium -181

BHCSY (Bosnia-Herzegovina,

Croatia, Slovenia, and Yugoslavia) -B41

Brazilian -201

China -AA1

Czech -221

2–2 Troubleshooting Guide

Spare Parts

Enhanced Keyboard (Continued) 242372-xxx

Danish -081

French -051

French Canadian -121

German -041

Greek -151

Hebrew -BB1

Hungarian -211

International -B31

International-European -021

Italian -061

Japanese -191

Korean -AD1

Latin American Spanish -161

Netherlands -331

Norwegian -091

Polish -241

Portuguese -131

Russian -251

Spanish -071

Swedish -101

Swiss -111

Taiwan -AB1

Turkey, F -541

Spare Parts List (Continued)

Description Spare Part Number

Spare Parts

Troubleshooting Guide 2–3

Enhanced Keyboard (Continued)

Turkish -141

UK -031

US -001

Spare Parts List (Continued)

Description Spare Part Number

Troubleshooting Guide 3–1

Diagnostics and Troubleshooting

LEDs

Power-On LED

LED Status

Off When the unit is plugged into the wall socket

and the LED is off, the unit is in suspend mode.

Amber Displays during boot sequence or standby

mode. During boot sequence, hardware

initialization is processed and startup tests are

performed on the following:

■Memory size and data path

■OHCI USB

■NAND Flash

✎If one of the tests fails, the unit will

simply stop. No messages are sent to

video.

Green Displays when the startup tests have been

completed and while the unit is on.

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