COMPANION Alexandria V7001W User manual
Alexandria Network Printer
Packing List
Thank you for purchasing the Alexandria Network Printer. This Package should
contain the following items. If any are missing or damaged, please call COMPanion
at 1-800-374-6439 or 1-801-943-7277.
This packing list is used for the indicated product(s):
❑Alexandria Network Printer — V7001 or V7001W
❑Alexandria Network Printer Extended Warranty — V4001
Your package should contain the following:
❑Printer
❑AC Adapter & Cord
❑Warranty Information
❑1 Roll of Paper (Included with Printer Purchase)
❑Alexandria Network Printer Paper Order Form
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Introduction:
The next few pages provide general information about the Alexandria Network Printer and
what to expect when installing it. Should you need further assistance or have any questions
about the installation process you may contact our Customer Support line at
1-800-347-4942 or via email at support@companioncorp.com.
Overview:
What is the purpose of an Alexandria Network Printer?
The Alexandria Network Printer provides a convenient and economical means of
printing receipts for common circulation transactions such as check-outs, holds,
fines, fees, payments and refunds.
System Requirements
A Static IP or Reserved DHCP address is required to use the network printer. Additionally, if
you are cloud-hosted or a self-hosted customer within a secure environment you will also
need to enable the printer security certificate settings for SSL/TLS. For more information
about SSL/TLS, Static IP or Reserved DHCP address we recommend speaking with your local
I.T. personnel.
The following web browsers, within the last two update releases, will support the network
printer:
•Safari
•Firefox
•Chrome
•Edge
•Internet Explorer
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Unpacking the Printer
When unpacking the printer verify that you have received the printer, manual, and AC Adapter
with power cord. Please note you will need to provide your own ethernet cable for Internet
connection, the printer does not come with one.
•Connect the ethernet cable to the connector on the rear panel of the printer.
•Connect the power cable to the AC adapter, then connect the adapter to the
connector on the printer. While the printer is OFF, insert the power cable plug into a
protected AC outlet.
•Power ON the printer by flipping the power switch located on the the left side of the printer.
The POWER lamp on the control panel will light up.
Loading the Roll Paper
Please note that the paper is heat sensitive. Do Not expose to heat, direct sunlight, or
moisture while storing. Only use paper from COMPanion.
•Push the cover open lever, located on the top right hand side to open the printer cover.
•While observing the direction of the roll (see diagram on inside of printer cover), set the
paper roll into the compartment and pull the leading edge of the paper towards you.
•Close the lid by pushing down on both sides and ensure it is firmly latched.
•The error light will blink if the paper nears its end or is installed incorrectly*.
*The error light will blink at different intervals for various errors, please see the printer user’s
manual.
Summary of Installation Steps:
To use the Network Printer with Alexandria you will first need to follow several configuration
steps. You will need to go through this process for each of the printers you have purchased.
You will only have to do this once for each printer as your settings will remain unless the
network is changed or the security configuration certificate expires. Each certificate generated
by COMPanion is valid for the next twenty years.
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1. Configure the printer to use a Static IP or Reserved DHCP address.
2. If you are a cloud-hosted customer or a self-hosted customer within a secure environment,
enable the security certificate settings for the printer. If you are a self hosted customer
that is not within a secure environment skip to asterisk (*) in step 4.
3. Call COMPanion Customer Support at 1-800-347-4942 to obtain Network Printer
Security Certificate and Key. Be prepared to provide them with your Common (Domain)
Name and Static IP or Reserved DHCP address.
4. Upload Security Certificate into the Star Network Utility interface and *restart printer
(self-hosted customers in a non-secure environment skip to step 6).
5. Add COMPanion’s root Security Certificate to your computer & browser settings.
6. Set printer preferences in Alexandria.
Installing the Network Printer:
Step 1 — Configure the printer
While the printer is OFF press and hold the FEED button as you power on the printer. After a
moment, a self test receipt will be generated, this will show the current IP address of the
printer towards the bottom of the paper. Open a web browser, type the IP address in the
address bar and hit enter. You will be directed to the Star Network Utility interface. On the left
hand side under System Access select Login. You will enter the printer’s default credentials of
“root” for the username and “public” as the password.
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Once you are logged in, on the left hand side under Network Configuration select IP
Parameters.
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Enter the Static IP Address, Subnet Mask, and Default Gateway or Reserved DHCP address
for your local network. If you do not know what these would be we recommend speaking with
your local I.T. personnel. Click the Submit button to save changes.
Step 2 — Enable Security Certificate Settings
If you are a Cloud-Hosted customer or have a secure network environment you will need to
enable certificate security settings in the Star Network Utility interface. If you are not a cloud-
hosted customer and are not working in a secure environment skip to the asterisk (*) in Step 4.
Select SSL/TLS on the left.
Select Enable from the drop down, enter TCP Port 443 in the available field, select CA-Signed
from the drop down for Certificate. Click the Submit button to save changes.
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Step 3 — Obtain Network Printer Certificate
Call COMPanion Customer Support at 1-800-347-4942 to obtain the network printer
certificate and key. You will need to provide the representative with your local network’s
Common (Domain) Name and Static IP address(es) or Reserved DHCP address(es). You will
need an individual Static IP or Reserved DHCP address for each printer you purchase. For
your convenience you may write this information in the fields below. The COMPanion
Customer Support Representative will generate a certificate and key for your printer which
they will email to you. Once you receive the email download the attachments.
Organization Name:_________________________________________________________________
IP Address or DNS or DHCP (one for each printer):
1. ___________________________________________________________________________________
2. ___________________________________________________________________________________
3. ___________________________________________________________________________________
4. ___________________________________________________________________________________
5. ___________________________________________________________________________________
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Step 4 — Upload Certificate
While logged into the Star Network Utility interface select SSL/TSL on the left side then select
Import CA-Signed Certificate. Under Import CA-Signed Certificate, click on the Choose File
button and locate the certificate you receive from COMPanion. Once you’ve selected the file
click the Import button.
Note: You may identify the files by their extensions; the certificate will have an extension
of .crt while the key will have an extension of .key.
You will repeat this process for importing the CA-Signed Private Key, be sure you are
importing the key file you receive from COMPanion.
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After you have imported both the certificate and key you will select the Save option to the left.
*Select Save—Configuration printing—Restart device and click the Execute button.
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You may then log out of the Star Network Utility interface. If you are not a cloud-hosted
customer and are not working in a secure environment skip to Step 6.
Step 5 — Add COMPanion’s Root Security Certificate to Your Computer &
Browser Settings
Along with your COMPanion Network Printer Certificate and Key you should have also
received a link to download the COMPanion Root Certificate from a Customer Support
Representative. You may also download the root certificate at any time by going to
www.companioncorp.com/ca.companioncorp.crt. Please refer to your computer’s specific
step by step directions to add it to your operating system:
Mac:
1. In Launchpad navigate to Other and open Keychain Access.
2. Unlock the System Keychain to the left.
3. Drag & drop the ca.companioncorp.crt file into the System keychain list.
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