CommScope ARRIS SURFboard SB6183 User manual
SURFboard® SB6183 DOCSIS® 3.0 Cable Modem
User Guide, STANDARD Revision x.4
P/N 365-095-24153
CommScope copyrights and trademarks
© 2021 CommScope, Inc. All rights reserved.
No part of this content may be reproduced in any form or by any means or used to make any
derivave work (such as translaon, transformaon, or adaptaon) without wrien
permission from CommScope, Inc. and/or its aliates (“CommScope”). CommScope
reserves the right to revise or change this content from me to me without obligaon on
the part of CommScope to provide nocaon of such revision or change. ARRIS and the
ARRIS Logo are trademarks of CommScope, Inc. and/or its aliates. All other trademarks are
the property of their respecve owners.
Wi-Fi Alliance®, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi protected access®
(WPA), the Wi-Fi Protected Setup logo, and WMM® are registered trademarks of Wi-Fi
Alliance. Wi-Fi Protected Setup™, Wi-Fi Mulmedia™, and WPA2™ are trademarks of Wi-Fi
Alliance.
CommScope provides this guide without warranty of any kind, implied or expressed,
including, but not limited to, the implied warranes of merchantability and tness for a
parcular purpose. ARRIS may make improvements or changes in the product(s) described
in this manual at any me.
The capabilies, system requirements and/or compability with third-party products
described herein are subject to change without noce.
SURFboard® SB6183 DOCSIS® 3.0 Cable Modem User Guide STANDARD Revision x.4 2
Safety and regulatory informaon
Read all safety and regulatory informaon before installing your device and seng up your
home network connecon.
Important safety instrucons
Read this before you begin — When using your equipment, basic safety precauons should
always be followed to reduce the risk of re, electric shock, and injury to persons, including
the following:
■Read all the instrucons listed here and/or in the user manual before you operate this
device. Give aenon to all safety precauons. Retain the instrucons for future
reference.
■This device must be installed and used in strict accordance with manufacturer’s
instrucons, as described in the user documentaon that is included with the device.
■Comply with all warning and cauon statements in the instrucons. Observe all warning
and cauon symbols that are axed to this device.
■To prevent re or shock hazard, do not expose this device to rain or moisture. The device
must not be exposed to dripping or splashing. Do not place objects lled with liquids,
such as vases, on the device.
■This device was qualied under test condions that included the use of the supplied
cables between system components. To ensure regulatory and safety compliance, use
only the provided power and interface cables and install them properly.
■Dierent types of cord sets may be used for connecons to the main POWER supply
circuit. Use only a main line cord that complies with all applicable device safety
requirements of the country of use.
■Installaon of this device must be in accordance with naonal wiring codes and conform
to local regulaons.
■Operate this device only from the type of power source indicated on the device’s
marking label. If you are not sure of the type of power supplied to your home, consult
your dealer or local power company.
■Do not overload outlets or extension cords, as this can result in a risk of re or electric
shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked
wire insulaon, and broken plugs are dangerous. They may result in a shock or re
hazard.
■Route power supply cords so that they are not likely to be walked on or pinched by items
placed upon or against them. Pay aenon to cords where they are aached to plugs
and convenience receptacles; and examine the point where they exit from the device.
■Place this device in a locaon that is close enough to an electrical outlet to
accommodate the length of the power cord.
■Place the device to allow for easy access when disconnecng the power cord of the
device from the AC wall outlet.
SURFboard® SB6183 DOCSIS® 3.0 Cable Modem User Guide STANDARD Revision x.4 3
■Do not connect the plug into an extension cord, receptacle, or other outlet unless the
plug can be fully inserted with no part of the blades exposed.
■Place this device on a stable surface.
■Avoid damaging the device with stac by touching the coaxial cable when it is aached
to the earth-grounded coaxial cable-TV wall outlet.
■Always rst touch the coaxial cable connector on the device when disconnecng or
reconnecng the Ethernet cable from the device or user’s PC.
■Installaon of an AC surge protector in the AC outlet to which this device is connected is
recommended. This is to avoid damaging the device by local lightning strikes and other
electrical surges.
■Postpone installaon unl there is no risk of thunderstorm or lightning acvity in the
area.
■Avoid using a telephone (other than a cordless type) during an electrical storm. There is
a remote risk of electric shock from lightning. For added protecon, unplug the device
from the wall outlet and disconnect the cables to avoid damage to this device from
lightning and power surges.
■Do not use this product near water. For example, near a bathtub, washbowl, kitchen
sink, laundry tub, swimming pool, or in a wet basement.
■Do not use the telephone to report a gas leak located near the leak.
■Do not cover the device or block the airow to the device with any other objects. Keep
the device away from excessive heat and humidity and keep the device free from
vibraon and dust.
■Wipe the device with a clean, dry cloth. Never use cleaning uid or similar chemicals. Do
not spray cleaners directly on the device or use forced air to remove dust.
■For added protecon, unplug the device from the wall outlet and disconnect the cables
to avoid damage to this device during lightning acvity or power surges.
CAUTION: To reduce the risk of re, use only No. 26 AWG or larger (e.g., 24 AWG)
UL Listed or CSA Cered Telecommunicaon Line Cord, or naonal equivalent.
■Upon compleon of any service or repairs to this device, ask the service technician to
perform safety checks to determine that the device is in safe operang condion.
■Do not open the device. Do not perform any servicing other than that contained in the
installaon and troubleshoong instrucons. Refer all servicing to qualied service
personnel.
■This device should not be used in an environment that exceeds 104° F (40° C).
SAVE THESE INSTRUCTIONS
Note: To CATV system installer — This reminder is provided to call the CATV system
installer’s aenon to Secon 820.93 of the Naonal electric code, which provides
guidelines for proper grounding and, in parcular, species that the coaxial cable
shield must be connected to the grounding system of the building, as close to the
point of cable entry as praccal.
SURFboard® SB6183 DOCSIS® 3.0 Cable Modem User Guide STANDARD Revision x.4 4
FCC statements
FCC Interference statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protecon against harmful interference in a residenal environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instrucons, may cause harmful interference to radio
communicaons. However, there is no guarantee that interference will not occur in a
parcular installaon. If this equipment does cause harmful interference to radio or
television recepon, which can be determined by turning the device o and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
■Increase the separaon between the device and receiver.
■Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
■Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operaon is subject to the following two
condions: (1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause undesired
operaon.
CAUTION: Any changes or modicaons not expressly approved by CommScope for
compliance could void the user’s authority to operate the equipment.
FCC Declaraon of Conformity
CommScope, Inc, 3871 Lakeeld Drive, Suwanee, GA 30024, declares that the SURFboard
device complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
FCC Radiaon Exposure statement
This equipment complies with FCC radiaon exposure limits set forth for an uncontrolled
environment. To comply with the FCC RF exposure compliance requirements, the separaon
distance between the antenna and any person’s body (including hands, wrists, feet and
ankles) must be at least 8 inches (20.3 cenmeters).
This transmier must not be co-located or operang in conjuncon with any other antenna
or transmier except those already approved in this ling.
The availability of some specic channels and/or operaonal frequency bands are country
dependent and are rmware programmed at the factory to match the intended
desnaons. The rmware seng is not accessible by the end user.
SURFboard® SB6183 DOCSIS® 3.0 Cable Modem User Guide STANDARD Revision x.4 5
Caring for the environment by recycling
your ARRIS equipment
Please do not dispose of this product with your residenal or commercial
waste. Contact your local authories for informaon about pracces
established for your region. If collecon systems are not available, call
ARRIS Technical Support at 1-877-466-8646 for assistance.
SURFboard® SB6183 DOCSIS® 3.0 Cable Modem User Guide STANDARD Revision x.4 6
Table of contents
Chapter 1: Geng started.........................................................................8
In the box........................................................................................................................ 8
Addional item(s) needed (not included)............................................................ 9
System requirements...................................................................................................... 9
Contact Informaon........................................................................................................9
Chapter 2: Product overview................................................................... 10
Front panel....................................................................................................................10
Rear panel.....................................................................................................................11
Cable modem label....................................................................................................... 12
Chapter 3: Installing your SB6183............................................................13
Connect the SB6183 to your computer........................................................................ 13
Establish an Internet connecon.................................................................................. 14
Chapter 4: Using the cable modem web manager....................................16
Start the SB6183 web manager.................................................................................... 16
SB6183 web manager screen opons................................................................ 17
Get help........................................................................................................................ 17
Exit the SB6183 web manager...................................................................................... 17
Chapter 5: Monitoring your cable modem and connected network......... 18
View the SB6183 network connecon status............................................................... 18
View the SB6183 product informaon......................................................................... 19
View the SB6183 event log........................................................................................... 20
View the SB6183 cable modem conguraon..............................................................20
Reset the SB6183 conguraon sengs...................................................................... 21
Reboot the SB6183....................................................................................................... 22
Exit the SB6183 web manager...................................................................................... 23
Chapter 6: Troubleshoong ps...............................................................24
Soluons....................................................................................................................... 24
Front panel LED icons and error condions..................................................................25
SURFboard® SB6183 DOCSIS® 3.0 Cable Modem User Guide STANDARD Revision x.4 7
Chapter 1
Geng started
The ARRIS SURFboard® SB6183 DOCSIS 3.0® Cable Modem provides a secure ultra high-
speed broadband connecon to the Internet for your computer and other network-enabled
devices on your home or small business network.
This Guide provides a product overview and instrucons for installing and seng up your
SB6183 to get it connected to your home network.
In the box
Before installing the SB6183, check that the following items are also included in the box. If
any items are missing, please call ARRIS Technical Support at 1-877-466-8646 for assistance.
SB6183 package contents
Item Descripon
SB6183 Cable
Modem
High-speed DOCSIS 3.0 cable modem
Power Supply Power cord for an electrical wall outlet
connecon
Ethernet Cable Standard Category 5 (CAT5) or higher cable for
connecng to the network
Soware License &
Regulatory Card
Soware license, warranty, Safety
instrucons, and regulatory informaon for
the cable modem
SURFboard® SB6183 DOCSIS® 3.0 Cable Modem User Guide STANDARD Revision x.4 8
Item Descripon
Quick Start Card Basic informaon for installing your cable
modem and connecng to the Internet on
your home network.
Addional item(s) needed (not included)
The following item is not included in the box and must be purchased separately, if required:
■Coaxial (coax) cable, if one is not already connected to a cable wall outlet
System requirements
■High-speed Internet access account
■Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari
■Compable operang systems:
● Windows®10
● Windows 8
● Windows 7 Service Pack 1 (SP1)
Note: Although older versions of Microso Windows operang systems are
no longer specically supported, they should sll funcon with this model.
● Macintosh® 10.4 or higher
● UNIX®
● Linux®
Contact Informaon
For technical support and addional ARRIS product informaon:
■Visit the ARRIS Support website: www.arris.com/consumers
■Call ARRIS Technical Support: 1-877-466-8646
Chapter 1: Geng started
SURFboard® SB6183 DOCSIS® 3.0 Cable Modem User Guide STANDARD Revision x.4 9
Chapter 2
Product overview
Front panel
SB6183 front view
SB6183 front panel LED icons
LED Icon Blinking On (Solid)
Not applicable – icon does not
blink.
Green: Power is properly connected.
Scanning for a downstream
(receive) channel connecon.
Green: Non-bonded downstream channel is
connected.
Blue *: High-speed Internet connecon
with bonded downstream channels.
Scanning for an upstream (send)
channel connecon.
Green: Non-bonded upstream channel is
connected.
Blue *: High-speed Internet connecon
with bonded upstream channels.
SURFboard® SB6183 DOCSIS® 3.0 Cable Modem User Guide STANDARD Revision x.4 10
Table of contents
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