Clear-Com LQ-2W2 User manual

User Guide

LQ 4.0 User Guide

Part Number: 399G227 Rev B

Date: September 07, 2017

User Guide| LQ Series 4.0

Document reference

LQ Series 4.0 User Guide

399G227 Rev B

Legal disclaimers

Clear-Com, the Clear-Com logo, and Clear-Com Concert are trademarks or

registered trademarks of HM Electronics, Inc.

The software described in this document is furnished under a license agreement

and may be used only in accordance with the terms of the agreement.

The product described in this document is distributed under licenses restricting its

use, copying, distribution, and decompilation / reverse engineering. No part of this

document may be reproduced in any form by any means without prior written

authorization of Clear-Com, an HME Company.

Clear-Com Offices are located in California, USA; Cambridge, UK; Dubai, UAE;

Montreal, Canada; and Beijing, China. Specific addresses and contact information

can be found on Clear-Com’s corporate website: www.clearcom.com

Clear-Com contacts:

Americas and Asia-Pacific Headquarters

California, United States

Tel: +1 510 337 6600

Email: CustomerServicesUS@clearcom.com

Europe, Middle East, and Africa Headquarters

Cambridge, United Kingdom

Tel: +44 1223 815000

Email: CustomerServicesEMEA@clearcom.com

China Office

Beijing Representative Office

Beijing, P.R. China

Tel: +8610 65811360/65815577

Page 2

User Guide| LQ Series 4.0

Table of contents

1 Overview 8

1.1 About LQ 8

1.2 The LQ product line offers: 8

1.3 2-wire features 9

1.4 4-wire features 9

1.5 4-wire + GPIO features 9

1.6 Example applications: 2-wire connections 10

1.7 Example applications: LQ to matrix connections 11

1.8 Example applications: Radio connections (GPIO) 14

1.9 LQ and LQ-R series models 16

2 Powering your LQ 19

2.1 Using the power supply unit (PSU) 19

2.2 Using Power over Ethernet (PoE) with 2-port units 20

2.3 Power 2-wire beltpacks from the Partyline 21

2.4 Reboot system 21

3 Core Configuration Manager (CCM) walkthrough 22

3.1 How to Access the Core Configuration Manager (CCM) 22

3.2 Overview 22

3.3 Device 25

3.4 Network 27

3.5 Linking 28

3.6 Ports 31

3.7 Roles 39

3.8 Assignments 40

3.9 Accounts 43

4 Basic set up (LAN) 45

4.1 Setting up your LQ environment within a LAN 45

4.2 Creating a Link-Group 48

4.3 Using Channels to route audio 51

5 Front panel interface 53

5.1 How to access front panel menu options. 54

5.2 Programming network details from LQ device front screen 54

6 Linking 57

6.1 What is a Link-Group? 57

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User Guide| LQ Series 4.0

6.2 About Linking 58

6.3 The Link-Master role 59

6.4 The Link-Member role 60

6.5 How to link LQ units over a firewall 61

6.6 How to remove a device from a Link-Group 63

7 About Channels and using them to route audio 64

7.1 About Channels 64

7.2 Channel or 4-wire direct? 65

7.3 How many Channels can I use? 65

7.4 Connecting audio sources and routing them 66

7.5 Audio configuration for a Direct connection 67

7.6 Changing a Channel label 68

8 Interface port configuration 71

8.1 Call signaling and Remote Mic Kill (RMK) 71

8.2 2-wire specific port options 71

8.3 4-wire specific port options 71

8.4 4-wire + GPIO specific settings 72

8.5 GPIO action triggers (4-wire + GPIO and IVC-32 ports) 72

8.6 IVC-32 specific port settings 72

8.7 Port settings 73

8.8 VOX (audio-gating) 73

9 Network settings (IP) 74

9.1 Dynamic Host Configuration Protocol (DHCP) 74

9.2 DHCP or Static IP addressing? 74

9.3 Static IP configuration 74

9.4 Link-local environments 76

9.5 Accessing an LQ unit when in link-local mode 76

10 Internet connectivity 78

10.1 Port-forwarding 78

11 Clear-Com Eclipse matrix connections 79

11.1 How to create virtual ports and connect to a matrix 79

12 What are Networked Control Events and how do I use them? 83

12.1 About Networked Control Events 83

12.2 How to set up Networked Control Events 83

12.3 Examples of when to use Networked Control Events 86

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User Guide| LQ Series 4.0

12.4 Types of GPI (input) trigger 89

12.5 GPIO port pinout 90

12.6 GPIO: Examples and step-by-step set up 91

13 Session Initiation Protocol (SIP) connectivity 98

13.1 What is SIP? 98

13.2 Examples of LQ-SIP 98

13.3 LQ-SIP standalone 98

13.4 LQ-SIP and Clear-Com Eclipse matrix systems 100

13.5 Connecting matrix systems using LQ-SIP (long range) 101

13.6 Program LQ-SIP standalone 101

13.7 Program LQ-SIP and Clear-Com Eclipse 107

13.8 How to use SIP calls 116

Line Release option (MVX card) 118

Off-Hook Tally (IVC card) 119

13.9 SIP and the Internet 120

14 LQ to HelixNet connectivity 123

14.1 HelixNet/LQ Link-Group 123

14.2 Connecting HelixNet and LQ with analog connection 125

14.3 Programming a HelixNet/LQ Link-Group 125

15 Agent-IC and LQ 131

15.1 Agent-IC Profiles 131

15.2 Agent-IC Roles 131

15.3 Agent-IC default Role 132

15.4 Change Agent-IC default Role configuration 133

15.5 Program Agent-IC to LQ connectivity 135

16 Licensing 138

16.1 Add licenses online 138

16.2 Add licenses offline 139

17 Using LQ to interconnect equipment 141

17.1 Connecting 2-wire equipment 143

17.2 Connecting to 4-wire equipment 144

17.3 Connecting an Eclipse PiCo (or MVX card) to an Encore device using LQ 145

17.4 Connecting an Eclipse PiCo (or MVX card) to a panel using LQ 146

17.5 PiCo HX trunk to HX matrix (Eclipse HX 8.7 and above) 147

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User Guide| LQ Series 4.0

18 Upgrading your device 148

18.1 Import the upgrade file 148

19 FAQs 150

19.1 Device queries 150

19.2 2-wire and 4-wire specific queries 151

19.3 Interconnection queries 152

19.4 IP and network queries 159

19.5 Audio quality queries 165

19.6 Telephony queries 169

20 Technical specifications 172

20.1 System limits and capacities 172

20.2 Audio 173

20.3 Pinouts 173

20.4 4-wire pinouts 174

20.5 Partyline output current (2-wire) 175

20.6 Network quality settings 176

20.7 Connectors 176

20.8 Power supply 177

20.9 Environmental 177

20.10 Dimensions and weight 177

21 Terminology/glossary 178

22 Compliance 180

Page 6

User Guide| LQ Series 4.0

Important Safety Instructions

lIntended Audience: Professional, Technical and Qualified Personnel

lRead these instructions.

lKeep these instructions.

lHeed all warnings.

lFollow all instructions.

lDo not use this apparatus near water.

lClean only with dry cloth.

lInstall in accordance with the manufacturer’s instructions.

lDo not install near any heat sources such as radiators, heat registers, stoves,

or other apparatus (including amplifiers) that produce heat.

lDo not defeat the safety purpose of the polarized or grounding-type plug. A

polarized plug has two blades and a third grounding prong. The wide blade or

the third prong is provided for your safety. If the provided plug does not fit

into your outlet, consult an electrician for replacement of the obsolete outlet.

lProtect the power cord from being walked on or pinched particularly at plugs,

convenience receptacles, and the point where they exit from the apparatus.

lOnly use attachments/accessories specified by the manufacturer.

lUnplug this apparatus during lightning storms or when unused for long periods

of time.

lRefer all servicing to qualified service personnel. Servicing is required when

the apparatus has been damaged in any way such as; power-cord supply or

plug is damaged, liquid has been spilled, objects have fallen into the

apparatus, the apparatus has been exposed to heavy rain, the apparatus does

not operate normally.

lCaution: Shielded Cable Requirement

lShielded Cable is required for ALL LQ SERIES GPIO Port connectivity. Shielded

Cable must be used to assure compliance with domestic and international

emissions standards. Customers, Installers and or qualified Personnel failing

to use shielded cables may cause radio interference in which case the user

may be required to take adequate measures.

Page 7

User Guide| LQ Series 4.0

1 Overview

1.1 About LQ

LQ™ linking facilitates interfacing to any 2-wire partyline, 4-wire and 4-wire+GPIO

endpoints either local or remote over any IP network.

The product line provides a unique combination of low latency with exceptional

audio quality and an intuitive, easy to use design.

LQ 4.0 and above also offers connectivity to HelixNet systems, SIP lines and the

Clear-Com mobile client, Agent-IC.

LQ is available in 8 models; the LQ-2W2, LQ-4W2 and LQ-4WG2 devices are small,

robust 2-port throw-down boxes for fast and convenient installation.

The LQ-R devices (LQ-R4W8, LQ-R2W4-4W4, LQR-2W4, LQ-R4WG8, LQ-

R2W4+4WG4) are single rack units providing 4 or 8 ports in a combination of 4-

wire, 4-wire + GPIO and 2-wire options for more extensive installations.

1.2 The LQ product line offers:

lHelixNet linking. HelixNet to IVC connectivity via an LQ unit allows HelixNet to

connect to a Clear-Com Eclipse matrix system.

lSIP connectivity. Up to 8 SIP clients can be connected to each LQ device.

lAgent-IC. Up to 8 Agent-IC clients can be connected to each LQ device.

lA mix of hardware and virtual ports of audio can be routed through the system

using customizable Virtual Partylines. LQ Series 4.0 offers a mix of physical

and 'virtual' ports.

lEach LQ-R unit allows up to 24 ports:

l8 hardware ports

l8 SIP ports

l8 virtual ports. IVC ports and Agent-IC ports are considered 'virtual'

ports. Virtual ports can be used in any combination up to 8 in total.

lUp to six LQ units can be linked together providing a robust network for audio

over IP

Page 8

User Guide| LQ Series 4.0

lBrowser- based Core Configuration Manager (CCM)

lAdjustable audio quality settings to make the best use of available network

resources

lLow latency OPUS codec

lLQ throw-down units: external power supply or Power over Ethernet (PoE)

lLQ 1-RU devices: dual redundant external power supply

lIVC-32 linking with Clear-Com Eclipse frames using G.722 codec (EHX 8.7 and

above).

1.3 2-wire features

l2-wire throw-down units can be powered locally by PoE or external PSU

l2-wire line termination

lAuto nulling

lClear-Com/RTS modes with both RMK/Call signaling pass-through (Clear-Com

only).

1.4 4-wire features

lPort Function switching alleviates the need for crossover cables

lPanel data pass-through facilitates the connection of Clear-Com panels to

matrix over any IP network

lCall signaling.

1.5 4-wire + GPIO features

lNetwork Control Events for flexible and scalable activation and passing of

GPIO and controls

lDesigned to work with low power 2-way radios (or any device that uses a

relay trigger)

lPasses GPIO/control/data between LQ and Eclipse Matrix frame.

Page 9

User Guide| LQ Series 4.0

1.6 Example applications: 2-wire connections

1.6.1 Partyline to partyline (2-wire connection)

1.6.2 Partyline to partyline (2-wire connection) #2.

Page 10

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