Cisco Unified 8961 Operator's manual

Technology

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Manchester School District

8961 and 9971 Model Phone Quick Glance

Phone

Accessing Directories

Press the directories button.

. 1. Personal Directory: A personal directory of frequently used numbers. (See

Chapter 7 in the manual, “Configuring the Personal Directory” for details).

2. Corporate Directory: This is a search engine that will allow you to match

the names of anyone in the district to their 4-digit extension.

How to Transfer a Call

When you receive a call and want to transfer it,

•Press the hard Transfer key on the bottom right side of the phone. . This will put the

current caller on hold and open a new line. You will hear a dial tone.

•Dial the extension of the party you wish to transfer to.

•Press the Transfer soft key again or hang up after you hear ringing to complete the

transfer. The call will disappear from your phone.

Note: This system allows you to establish the call and talk to the receiving party first

before completing the transfer of the call.

Note: Before the call is transferred, the SWAP Soft Key is active.

•Pressing the Swap soft key allows you to toggle between the first incoming call

and the second party that the call will be transferred.

Note: To transfer directly to someone’s voicemail without ringing their phone, dial the

* key before that person’s 4 digit extension.

Putting a Call on hold

If you wish to put a call on hold, simply press the Hold hard key, located on the right side

bottom key of the phone. To resume the call, press the Resume soft key. . When on an

active call and a second call comes in, pressing the Flashing Amber line button

automatically puts the first call on hold.

How to Call Forward your Extension

•Press the button next to the line you want to forward. (highlights the circular phone

icon in blue)

•Press the Forward All soft key. (You will hear two beeps)

•Type in the number you want calls to be forwarded to. (You will hear one beep)

Note: To forward your extension to voicemail, press the voicemail button after

Forward All.

Note: To forward your extension to an outside number, don’t forget to precede the

number with an 8.

To Turn off Call Forwarding

•Press the button next to the forwarded line. (highlights the circular phone icon in

blue)

•Press the Forward Off soft key.

How to use Call Pick-Up

You can only use call pick-up if your phone has been configured to do so.

To use Call Pick-Up, you will see who is calling displayed on your LCD Display. You must

do the following:

1. Pick up the handset or press the speaker button. (Go off-hook).

2. Press the More soft key.

3. Press the PickUp soft key.

4. You will be connected to the caller.

How to use Divert

Incoming Call

1. When the phone starts ringing, the Divert softkey will appear next to the Answer

softkey.

2. Pressing Divert at this time will send the incoming call directly to your voicemail.

When connected

1. During an active call, press the more softkey, then the Divert softkey.

2. Pressing Divert at this time will send the active call directly to your voicemail.

How to Conference a Call (Ad-Hoc)

1. Establish a call with the first party.

2. Press the Conference hard key on the lower right side. This will put the current

caller on hold and open a new line. You will hear a dial tone.

3. Dial the extension of the next party you wish to conference with.

4. Press the Conference soft key.

Now both parties will be conferenced in with you and Conference will be displayed at

the top of the LCD display screen.

Note: You can have up to 8 people on a conference call. To add each new party repeat

steps 3, 4, and 5. If you need more than 8 people on a conference call, use a Meet-Me

conference.

Voicemail

Initial Setup

•Press the messages button (envelope icon).

•If not your phone extension, press the asterisk (*) key, and enter your 4 digit

extension.

•Everyone’s PIN initially is XXXXX.Contact Chip Conover for this info at

[email protected]

•The system will prompt you through the rest of the set up.

Checking Voicemail

•Press the Messages button (envelope icon).

•If not your phone extension, press the asterisk (*) key, and enter your 4 digit

extension.

•Enter your PIN.

How to Call Directly to Voicemail, or Transfer a Call Directly to Voicemail

•Dial an asterisk (*) button before the 4-digit extension of the extension you wish to

call.

•When transferring a call, press the transfer softkey, then dial the asterisk (*) button

before the 4-digit extension of the extension/voice mailbox, and then press transfer

again. Or hang up.

Note: When calling into the Auto Attendant, you can go directly to someone’s voicemail

without ringing their phone by following their 4 digit extension with #2.

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