Cisco ON100 Network Agent User manual

Quick Start Guide

Cisco Small Business

Cisco ON100 Network Agent

Package Contents

•Cisco ON100 Network Agent

•RJ-45 Ethernet cable

•External power adapter

•Product Information

2 Cisco ON100 Network Agent Quick Start Guide

Welcome to the Cisco OnPlus Service

The Cisco ON100 Network Agent (referred to as OnPlus Network Agent

throughout the rest of this guide) is the network monitoring and solutions

platform for the Cisco OnPlus™ Service.

This quick start guide tells you:

•What you must do before installing and activating the

OnPlus Network Agent

•How to install and connect the OnPlus Network Agent to your

customer’s network

•How to activate the OnPlus Network Agent with the Cisco OnPlus Portal

For links to tutorials, support contact information, community forums, and

documentation for the Cisco OnPlus Service, see the pointer card included

in the box with the OnPlus Network Agent or the “Where to Go From

Here” section on page 13 of this guide.

Before You Begin

The OnPlus Network Agent must be installed at the customer premises.

The computer that is used to activate the OnPlus Network Agent with the

Cisco OnPlus Portal must be connected to the same Local Area Network

(LAN) as the OnPlus Network Agent.

IMPORTANT Only one OnPlus Network Agent is supported per customer

entry on the portal.

Before installing the OnPlus Network Agent, make sure that you have:

•An account created on the portal for this customer. For more

information, go to www.cisco.com/go/onplus or see the Cisco OnPlus

Portal User Guide.

•Customer name and Activation ID.

•A DHCP server on the customer LAN.

•A power source for the OnPlus Network Agent, either a PoE (Power

over Ethernet) LAN port or power receptacle.

•An active Internet connection at the customer premises.

•A Windows PC, Mac, or Linux computer with a Web browser. A Bonjour

browser plug-in can be used for discovering and launching the Cisco

OnPlus Network Agent Management Utility.

Cisco ON100 Network Agent Quick Start Guide 3

Cisco OnPlus Network Agent Features

Front Panel

Side Panel

The right side panel on the Cisco OnPlus Network Agent has a Kensington

security slot. To avoid exposure of customer site data, we recommend that

you use the slot to attach a computer lock to physically secure the device

(lock not supplied).

LED Description

Power Power ON/OFF status LED.

STATUS These LEDs indicate the status of power on, software and

network initialization, software download, software upgrade,

and reset operations.

For more information, see OnPlus Network Agent Status

LEDs, page 8.

LAN LAN status indicators.

LINK LAN connectivity.

ACT LAN activity.

MON These LEDs indicate the status of the second Ethernet MON

(monitoring) port on the back panel of the OnPlus Network

Agent.

These LEDs are used in conjunction with Cisco OnPlus Service

solutions.

LINK MON port connectivity.

ACT MON port activity.

4 Cisco ON100 Network Agent Quick Start Guide

Back Panel

Default Settings

Slot or Connector Description

AUX Not used.

SD CARD Not used.

MON Monitoring port (10/100/1000 Mbps).

This port must only be used as documented for

specific Cisco OnPlus solutions. For more

information, see www.cisco.com/go/onplus.

LAN LAN port with PoE (10/100/1000 Mbps).

If the LAN port to which you are connecting the

OnPlus Network Agent does not support PoE, use

the external power adapter that is supplied with the

device.

RESET If held for less than 10 seconds, executes a safe

shutdown and restarts the OnPlus Network Agent.

If held for 10 seconds or more, initiates a factory

reset. See Resetting the OnPlus Network Agent,

page13.

On/Off Switch Power the OnPlus Network Agent On or Off.

POWER Connector for the external power adapter, if used.

You can power the OnPlus Network Agent using PoE

or the external power adapter.

Setting Default Value

LAN IP addressing

method

DHCP (required for initial startup only).

At initial startup, the OnPlus Network Agent must

obtain a LAN IP address using DHCP.

Once you are connected to the OnPlus Network

Agent and have started the activation process, you

can assign a static LAN IP address to the device if

needed.

Cisco ON100 Network Agent Quick Start Guide 5

Mounting the OnPlus Network Agent

You can place the OnPlus Network Agent on a desktop or mount it on a

wall.

Placement Tips

• Ambient Temperature—To prevent the OnPlus Network Agent from

overheating, do not operate it in an area that exceeds an ambient

temperature of 104°F (40°C).

•AirFlow—Be sure that there is adequate air flow around the unit.

When placing the OnPlus Network Agent on a desktop, make sure that the

surface is flat.

Wall Mounting

The OnPlus Network Agent does not come with a wall-mount kit. For wall

mounting, you will need:

•Two self-tapping screws, each with an outer thread diameter of

3.5 mm (0.14 in) and a length of 16 mm (0.63 in).

•The outer thread diameter must not be greater than 3.7 mm (0.15 in), the

head diameter must be between 6.0 mm (0.24 in) and 7.5 mm (0.29 in),

and the head height must not exceed 1.9 mm (0.07 in).

WARNING Insecure mounting can damage the device or cause injury.

Cisco is not responsible for damages incurred by insecure

wall mounting.

To mount the OnPlus Network Agent to a wall:

•Drill two mounting holes 95 mm (3.74 in) apart horizontally.

•Attach the two self-tapping screws to the wall.

Each screw should be mounted so that the space between the wall

and the underside of the screw head is at least 5.3 mm (0.21 in).

•Slide the OnPlus Network Agent into position until the screws fit snugly

into the holes on the bottom of the unit.

6 Cisco ON100 Network Agent Quick Start Guide

Connecting the OnPlus Network Agent to

the LAN at the Customer Premises

At the customer premises, follow these steps to connect the

OnPlus Network Agent to the LAN.

STEP 1Plug one end of the supplied RJ-45 Ethernet cable into the LAN

port on the back panel of the OnPlus Network Agent.

STEP 2Plug the other end of the Ethernet cable into a LAN port on the

network at the customer premises.

The port can be either PoE or non-PoE.

NOTE Cisco strongly recommends using Category 5e or better

cable for gigabit connectivity. When connecting the OnPlus

Network Agent to the customer LAN, do not exceed the maximum

cabling distance of 328 feet (100 meters).

Applying Power

To apply power to the OnPlus Network Agent, follow these steps.

STEP 1If you are using the external power adapter that is shipped with the

OnPlus Network Agent, perform these steps:

•Connect the external power adapter to the POWER connector

that is located on the back of the OnPlus Network Agent.

•Insert the plug that corresponds to the region of installation into

the power adapter and plug it into a power receptacle.

Plugs are included for North America, Europe, the United

Kingdom, Australia, and New Zealand.

NOTE The OnPlus Network Agent can be simultaneously connected

to a PoE port and to an external power source. If one of these power

sources fails, the other one will continue to supply power.

Cisco ON100 Network Agent Quick Start Guide 7

STEP 2If you are using a PoE port to supply power to the OnPlus Network

Agent, make sure that the cable from the unit to the PoE port is

connected.

STEP 3Slide the power switch on the back panel of the unit to the On

position ( | ) to begin the installation.

NOTE The OnPlus Network Agent does not automatically power on

when it is connected to a PoE-enabled LAN port.

Depending on the speed of the Internet connection, it usually takes

from 10 to 20 minutes for the OnPlus Network Agent to be ready

for the initial activation. If the base software image on the device is

current, this step may not take as long.

During this time, the OnPlus Network Agent:

•Acquires a LAN IP address using DHCP

•Connects to the Internet and downloads the current base

software image

•Upgrades its software

You can monitor the progress of the initial startup by looking at the

LEDs located on the front panel of the unit. See the “OnPlus

Network Agent Status LEDs” section on page 8 for more

information.

STEP 4The OnPlus Network Agent is ready for activation when the

STATUS 1 LED on the front panel is lit Steady Green and the

STATUS 2 LED is Off.

IMPORTANT If the STATUS 1 and STATUS 2 LEDs are lit Steady

Amber and Blinking Amber for more than two minutes, it indicates

that the OnPlus Network Agent has failed to obtain an IP address

using DHCP. Make sure that the DHCP server is functioning and that

IP addresses are available in the DHCP pool.

To continue, go to Activating the OnPlus Network Agent with the

Cisco OnPlus Portal, page 9.

8 Cisco ON100 Network Agent Quick Start Guide

OnPlus Network Agent Status LEDs

The STATUS 1 and STATUS 2 LEDs on the front panel of the

OnPlus Network Agent indicate the progress of the device during power

on, restart, software upgrade, and reset operations.

Status LEDs Description

Power On and Initialization

1 Steady Amber Power-on sequence.

2 Steady Amber

1 Steady Amber Starting software initialization.

2Off

1 Steady Amber Acquiring an IP address.

If this pattern displays for more than two

minutes, it indicates that the OnPlus

Network Agent has failed to obtain an IP

address.

If a static IP is configured, this pattern is

never displayed for more than 10

seconds.

2BlinkingAmber

1 Steady Amber Completing software initialization.

2Off

Software Download and Upgrade

1 Blinking Red Downloading and installing the base

software image (requires Internet

connection).

You will only see this pattern prior to

activation (during out-of-box installation)

or after a factory reset.

2BlinkingRed

1 Steady Green Upgrading software (requires Internet

connection).

2 Steady Amber

STATUS

Cisco ON100 Network Agent Quick Start Guide 9

Activating the OnPlus Network Agent with

the Cisco OnPlus Portal

To activate the Cisco OnPlus Network Agent, follow these steps.

STEP 1On the computer connected to the customer LAN, open a Web

browser and log in the Cisco OnPlus Portal at

www.cisco-onplus.com.

STEP 2If you have not yet created an entry for this customer, go to the

Partner Account Overview page and click + Add Customer. After

you add the customer, an Activation ID is generated.

STEP 3Navigate to the customer’s Status page on the portal. The status

will be Awaiting Activation, and the customer’s Activation ID is

displayed.

Restart

1 Blinking Green Restarting the OnPlus Network Agent.

The OnPlus Network Agent restarts after

a normal reset, factory reset, or software

upgrade.

2BlinkingAmber

Ready for Activation / Device Online, No OnPlus Portal Connectivity

1 Steady Green If the OnPlus Network Agent has not yet

been activated, this LED pattern means

that the agent software is running and the

device is ready for activation.

If the OnPlus Network Agent has already

been activated, this LED sequence means

that the OnPlus Network Agent software

is running, but the device does not have

connectivity to the OnPlus Portal.

2SteadyOff

Normal Operation (Activated, Online)

1 Steady Green When both status LEDs are lit Steady

Green, it means that the OnPlus Network

Agent is activated, online, and is

communicating with the OnPlus Portal.

This is the normal mode of operation.

2SteadyGreen

Status LEDs Description

STATUS

10 Cisco ON100 Network Agent Quick Start Guide

STEP 4Click Activate Now.

STEP 5On the Activate OnPlus Network Agent page, select the MAC

address that corresponds to the OnPlus Network Agent that you

are installing, then click Proceed to this OnPlus Network Agent.

The Activation page on the Cisco OnPlus Network Agent appears.

The customer’s Activation ID is automatically inserted for you.

If the MAC address for the customer’s OnPlus Network Agent is not

displayed:

- Make sure that the OnPlus Network Agent is powered on

and connected to the customer LAN.

- If the message “Unable to determine a local IP address for

any OnPlus Network Agent on your current network.”

appears, follow the onscreen instructions to resolve the

problem.

If the Activate Now method described in this section does not

work, see Alternate Methods for Activating the OnPlus Network

Agent, page 11 for additional ways to discover the Network Agent

and launch the activation page.

STEP 6If needed, configure optional network settings. These include IP

addressing (DHCP or static), DNS servers, and NTP servers. See

Configuring Additional Network Settings, page 11.

STEP 7Click Activate.

STEP 8Confirm that the customer information matches the customer you

are installing.

STEP 9Click Complete Activation.

The system will automatically update the OnPlus Network Agent with the

customer’s profile information and upgrade the software as needed.

Status messages are displayed so that you can track system setup

progress. The OnPlus Network Agent may restart twice during the

process, which can take up to 20 minutes, depending on broadband

connection speed.

When the OnPlus Network Agent is activated and connected to the portal,

both Status LEDs on the device are lit steady Green.

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