Cisco ASR 5500 User manual

Troubleshooting

This chapter provides information and instructions for using the system command line interface (CLI) for

troubleshooting any issues that may arise during system operation.

Refer to the ASR 5500 Installation Guide for comprehensive descriptions of the hardware components addressed

by these troubleshooting procedures.

•Detecting Faulty Hardware, on page 1

•Taking Corrective Action, on page 20

•Verifying Network Connectivity, on page 23

•Using the System Diagnostic Utilities, on page 26

•Generating an SSD, on page 29

•Configuring and Using the Support Data Collector, on page 29

Detecting Faulty Hardware

When power is applied to the chassis, power is sequentially applied to the Management I/O (MIO/UMIO/MIO2)

cards, Data Processing Cards (DPC/UDPC/DPC2/UDPC2s), Fabric and Storage Cards (FSCs), and System

Status Cards (SSCs).

Each PFU and card installed in the system incorporates light emitting diodes (LEDs) that indicate its operating

status. This section describes how to use these status LEDs to verify that all of the installed components are

functioning properly.

As the system progresses through its boot process, some cards will not exhibit immediate LED activity. Allow

several minutes to elapse after a reboot is initiates before checking the LEDs on the various cards to verify

that the boot process has successfully completed.

Important

Licensing Issues

The system boot process is governed by StarOS licenses. During the startup process, each card performs a

series of Power-On Self Tests (POSTs) to ensure that the hardware is operational. These tests also verify that

the card meets all license requirements to operate in this chassis.

Refer to Chassis Universal License Requirements in the ASR 5500 Installation Guide for additional information

on the effect licenses and card types have on the boot process.

Troubleshooting

Using the CLI to View Status LEDs

Status LEDs for all cards can be viewed via the CLI by entering the Exec mode show leds all command.

[local]host_name#show leds all

The following displays a sample of this command's output.

Slot 01: Run/Fail: Green | Active: Off | Redundant: Green

Slot 02: Run/Fail: Green | Active: Off | Redundant: Green

Slot 03: Run/Fail: Green | Active: Off | Redundant: Green

Slot 05: Run/Fail: Green | Active: Green | Redundant: Green Master: Green

Slot 06: Run/Fail: Green | Active: Off | Redundant: Green Master:Off

Slot 08: Run/Fail: Green | Active: Off | Redundant: Green

Slot 11: Run/Fail: Green | Active: Green | Redundant: Green Status: Green |

Service: Off

Slot 12: Run/Fail: Green | Active: Green | Redundant: Green Status: Green |

Service: Off

Slot 13: Run/Fail: Green | Active: Green | Redundant: Green

Slot 14: Run/Fail: Green | Active: Green | Redundant: Green

Slot 15: Run/Fail: Green | Active: Green | Redundant: Green

Slot 16: Run/Fail: Green | Active: Green | Redundant: Green

Slot 17: Run/Fail: Green | Active: Green | Redundant: Green

The status of the two Power Filter Units (PFUs) can be viewed by entering the Exec mode show power chassis

command.

Checking the LEDs on the PFU

Each PFU has four LEDs along the top edge of its front panel. You must unsnap the top front cover from the

chassis to view these LEDs. Each LED is associated with one of the four -48 VDC power feeds connected to

the PFU.

Each LED on the PFU should illuminate blue for normal operating conditions.

Figure 1: PFU LEDs

The possible states for these LEDs are described in the following table. If the LED is not blue, use the

troubleshooting information below to diagnose the problem.

Troubleshooting

Using the CLI to View Status LEDs

Table 1: PFU LED States

TroubleshootingDescriptionColor

None needed.Power feed is supplying -48VDC to this

power plane

Blue

Verify that each circuit breaker is in the ON

position.

PFU is not receiving power to one or more

of its power planes.

None

Verify that the RTN and -48VDC lugs are

attached properly to the posts on the upper

rear of the chassis.

Verify that the ground lug is attached

properly.

Use a voltmeter to verify that the power

distribution panel is supplying the correct

voltage and sufficient current to the

terminals at the rear of the PFU.

Check the cables from the power source to

the rack for continuity.

If a power distribution panel (PDP) is

installed between the power distribution

frame (PDF) and the chassis, verify that its

circuit breakers are set to ON.

If a PDP is installed between the PDF and

the chassis, check the cables from the PDP

to the chassis for continuity.

If all of the above suggestions have been

verified, then it is likely that the PFU is not

functional. Please contact your service

representative.

Checking the LEDs on the MIO Card

Each MIO/UMIO/MIO2 is equipped with the following LEDs:

• Run/Fail

• Active

• Redundancy

• Master

• Busy

Troubleshooting

Checking the LEDs on the MIO Card

Figure 2: MIO Card Status LEDs

The possible states for all MIO/UMIO/MIO2 LEDs are described in the sections that follow.

MIO Run/Fail LED States

The MIO/UMIO/MIO2 Run/Fail LED indicates the overall status of the card. This LED should be steady

green for normal operation.

The possible states for this LED are described in the following table. If the LED is not green, use the

troubleshooting information in the table to diagnose the problem.

Table 2: MIO Run/Fail LED States

TroubleshootingDescriptionColor

None needed.Card powered with no errors detectedGreen

This is normal operation during boot-up.Card is initializing and/or loading softwareBlinking Green

Errors were detected during the Power On

Self Tests (POSTs). It is likely that the

errors were logged to the system's

command line interface during boot.

Card powered with error(s) detectedRed

Troubleshooting

MIO Run/Fail LED States

TroubleshootingDescriptionColor

Verify that the LEDs on the PFUs are blue.

If they are not, refer to Checking the LEDs

on the PFU, on page 2 for troubleshooting

information.

Card is not receiving powerNone

Verify that the power source is supplying

ample voltage and current to the chassis.

Verify that the card is properly installed per

the instructions in the ASR 5500 Installation

Guide.

If all of the above suggestions have been

verified, it is possible that the MIO is not

functional. Please contact your service

representative.

MIO Active LED States

The Active LED on the MIO/UMIO/MIO2 indicates that the software is loaded on the card and it is ready for

operation. For the MIO installed in chassis slot 5, this LED should be green for normal operation. For the

MIO installed in slot 6, this LED should be off for normal operation.

The possible states for this LED are described in the following table. If the LED is not green, use the

troubleshooting information in the table to diagnose the problem.

Table 3: Active LED States

TroubleshootingDescriptionColor

None needed for the MIO/UMIO/MIO2 in

slot 5. If green for the MIO/UMIO/MIO2

in slot 6, verify that the MIO/UMIO/MIO2

in slot 5 is installed and licensed properly

according to the instructions in the ASR

5500 Installation Guide.

Card is activeGreen

Refer to Monitoring the System for

information on determining the status of

the MIO/UMIO/MIO2 and system software

processes.

Tasks or processes being migrated from the

active MIO to the standby MIO.

Blinking Green

Verify that the Run/Fail LED is green. If

so, the card is receiving power and POST

results are positive. If it is off, refer to MIO

Run/Fail LED States, on page 4 for

troubleshooting information.

Card is not receiving power.

Card has failed.

None

Troubleshooting

MIO Active LED States

MIO Redundancy LED States

The Redundancy LED on the MIO/UMIO/MIO2 indicates that software is loaded on the card, but it is serving

as a redundant component. For the MIO/UMIO/MIO2 installed in slot 6, this LED should be green for normal

operation. For the MIO/UMIO installed in slot 8, this LED should be off for normal operation.

The possible states for this LED are described in the following table. If the LED is not green, use the

troubleshooting information in the table to diagnose the problem.

Table 4: MIO Redundancy LED States

TroubleshootingDescriptionColor

None needed. If green for the

MIO/UMIO/MIO2s in slot 5 and slot 6, the

cards and ports are fully backed up.

Card is in redundant modeGreen

Check the status of the other

MIO/UMIO/MIO2. If it has failed or one

or more of its ports are no longer active,

the system can continue to function but

redundancy is compromised.

Card or port on this card is not backed up

by other MIO.

Amber

Refer to Monitoring the System for

information on determining the status of

the MIO/UMIO/MIO2 and system software

processes.

Refer to Monitoring the System for

information on determining the status of

the MIO/UMIO/MIO2 and system software

processes.

Tasks or processes being migrated from the

active MIO to the standby MIO.

Blinking Amber

Verify that the Run/Fail LED is green. If

so, the card is receiving power and POST

results are positive. If it is off, refer to MIO

Run/Fail LED States, on page 4 for

troubleshooting information on.

Card is not receiving power.

Card has failed.

None

MIO Master LED States

The Master LED on the MIO/UMIO/MIO2 indicates whether the card is in Active or Standby mode.

The possible states for this LED are described in the following table. If the LED is not green, use the

troubleshooting information also provided to diagnose the problem.

Table 5: MIO Master LED States

TroubleshootingDescriptionColor

None needed.This card is the Active MIO.Green

Troubleshooting

MIO Redundancy LED States

TroubleshootingDescriptionColor

Refer to Monitoring the System for

information on determining the status of

the MIO/UMIO /MIO2and system software

processes.

Tasks or processes being migrated from the

active MIO to the standby MIO.

Blinking Green

Verify that the Run/Fail LED is green. If

so, the card is receiving power and POST

results are positive. If it is off, refer to MIO

Run/Fail LED States, on page 4 for

troubleshooting information.

This card is the Standby MIO.

Card has failed.

None

Refer to Monitoring the System for

information on determining the status of he

MIO/UMIO/MIO2 and system software

processes.

MIO Busy LED States

The Busy LED on the MIO/UMIO/MIO2 indicates that the card is accessing the RAID solid state drives on

the FSCs.

This LED is off when no file storage activity is occurring.

The possible states for this LED are described in the following table. If the LED is not green, use the

troubleshooting information in the table to diagnose the problem.

Table 6: MIO Busy LED States

TroubleshootingDescriptionColor

None required.Files are being transferred to or accessed

from the RAID configuration on the FSCs.

Green

Checking the LEDs on the FSC, on page

No RAID activity.

RAID configuration is unavailable.

None

MIO –Interface Link LED States

The Link LED associated with a 1000Base-T (management) or 10 Gigabit Ethernet port on an MIO/UMIO

daughter card (subscriber traffic) indicates the status of the network link. This LED should be green for normal

operation.

The possible states for this LED are described in the following table. If the LED is not green, use the

troubleshooting information in the table to diagnose the problem.

Troubleshooting

MIO Busy LED States

Table 7: MIO –Interface Link LED States

TroubleshootingDescriptionColor

None needed.

NOTE: This LED will not indicate the

presence of a network link until the

interface parameters are set during the

software configuration process.

Link is upGreen

Verify that the Run/Fail LED is green. If

so, the card is receiving power. If it is off,

refer to MIO Run/Fail LED States, on page

4for troubleshooting information.

No power to card.

Link is down.

None

Verify that the interface is cabled properly.

Verify that the device on which the

interface is located is cabled and powered

properly.

MIO –Interface Activity LED States

The Activity LED associated with a 1000Base-T (management) or 10 Gigabit Ethernet port on an

MIO/UMIO/MIO2 daughter card (subscriber traffic) indicates the presence of traffic on the network link.

This LED should be green when data is being transmitted or received over the interface.

The possible states for this LED are described in the following table. If the LED is not green, use the

troubleshooting information in the table to diagnose the problem.

Table 8: MIO –Interface Activity LED States

TroubleshootingDescriptionColor

None needed.Traffic is present on the linkFlashing Green

None needed if there is no activity

on the link. Prior to interface

configuration, this is normal

operation.

No traffic is present on the linkNone

Checking the LEDs on the DPC

Each DPC/UDPC or /DPC2/UDPC2 is equipped with status LEDs as listed below:

• Run/Fail

• Active

• Redundancy

Troubleshooting

MIO –Interface Activity LED States

Figure 3: DPC Status LEDs

The possible states for all of the DPC/UDPC or /DPC2/UDPC2 LEDs are described in the sections that follow.

DPC Run/Fail LED States

The DPC/UDPC or /DPC2/UDPC2 Run/Fail LED indicates the overall status of the card. This LED should

be green for normal operation.

The possible states for this LED are described in the following table. If the LED is not green, use the

troubleshooting information in the table to diagnose the problem.

Table 9: DPC Run/Fail LED States

TroubleshootingDescriptionColor

None needed.Card powered up with no errors detected.Green

This is normal operation during boot-up.Card is initializing and/or loading software.Blinking Green

Errors were detected during the Power On

Self Tests (POSTs). It is likely that the

errors were logged to the system's

command line interface during boot.

Card powered up with error(s) detected.Red

Troubleshooting

DPC Run/Fail LED States

TroubleshootingDescriptionColor

Verify that the LEDs on the PFUs are blue.

If they are not, refer to Checking the LEDs

on the PFU, on page 2 for troubleshooting

information.

Card is not receiving power.None

Verify that the power source is supplying

ample voltage and current to the chassis.

Verify that the card is properly installed

and licensed per the instructions in the ASR

5500 Installation Guide.

If all of the above suggestions have been

verified, it is possible that the DPC/UDPC

or /DPC2/UDPC2 is not functional. Please

contact your service representative.

DPC Active LED States

The Active LED on the DDPC/UDPCPC or /DPC2/UDPC2 indicates that the software is loaded on the card

and that the card is ready for operation. When the system first boots up, all installed DPC/UDPCs or

/DPC2/UDPC2s are booted into standby mode. The system must then be configured as to which DPC/UDPCs

or /DPC2/UDPC2s should serve as redundant components (remain in standby mode) and which should function

as active components.

The possible states for this LED are described in the following table. If the LED is not green, use the

troubleshooting information in the table to diagnose the problem.

Table 10: DPC Active LED States

TroubleshootingDescriptionColor

The first time power is applied to the

system, all of the DPC/UDPCs or

/DPC2/UDPC2s should be booted into the

standby mode. Therefore, this LED should

be off.

Card is active.Green

Verify that the Redundancy LED on a

standby DPC/UDPC or /DPC2/UDPC2 is

also blinking green. If so, there is an issue

with the active DPC/UDPC or

/DPC2/UDPC2 and it is transferring its

processes.

Tasks or processes are being migrated from

an active DPC to a standby DPC.

Blinking Green

Refer to Monitoring the System for

information on determining the status of

the DPC/UDPC or /DPC2/UDPC2 and

system software processes and

functionality.

Troubleshooting

DPC Active LED States

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