Cisco ASR 5000 User manual

Troubleshooting

This chapter provides information and instructions for using the system command line interface (CLI) for

troubleshooting any issues that may arise during system operation.

Refer to the ASR 5000 Installation Guide for comprehensive descriptions of the hardware components

addressed by these troubleshooting procedures.

•Detecting Faulty Hardware, page 1

•Taking Corrective Action, page 21

•Verifying Network Connectivity, page 25

•Using the System Diagnostic Utilities, page 28

•Generating an SSD, page 31

•Configuring and Using the Support Data Collector, page 32

Detecting Faulty Hardware

When power is applied to the chassis, power is sequentially applied to management cards, application cards

and line cards.

Each PFU, application and line card installed in the system incorporates light emitting diodes (LEDs) that

indicate its operating status. This section describes how to use these status LEDs to verify that all of the

installed components are functioning properly.

As the system progresses through its boot process, some cards will not exhibit immediate LED activity.

Allow several minutes to elapse after a reboot is initiates before checking the LEDs on the various cards

to verify that the boot process has successfully completed.

Important

ASR 5000 System Administration Guide, StarOS Release 21.2

Using the CLI to View Status LEDs

The status of application and line card LEDs can be viewed through the CLI by entering the show leds all

command in Exec mode.

[local]host_name#show leds all

The following displays a sample of this command's output.

Slot 01: Run/Fail: Green | Active: Off | Standby: Green

Slot 08: Run/Fail: Green | Active: Green | Standby: Off

Status: Green | Service: Off |

Slot 09: Run/Fail: Green | Active: Off | Standby: Green

Status: Green | Service: Off |

Slot 12: Run/Fail: Green | Active: Green | Standby: Off

Slot 14: Run/Fail: Green | Active: Green | Standby: Off

Slot 17: Run/Fail: Green | Active: Green | Standby: Off

Slot 24: Run/Fail: Green | Active: Green | Standby: Off

Slot 25: Run/Fail: Green | Active: Off | Standby: Green

Slot 30: Run/Fail: Green | Active: Green | Standby: Off

Slot 33: Run/Fail: Green | Active: Off | Standby: Off

Slot 40: Run/Fail: Green | Active: Green | Standby: Off

The status of the two Power Filter Units (PFUs) can be viewed by entering the show power chassis command

in the Exec mode.

Checking the LED on the PFU

Each PFU has a single status LED labeled POWER.

This LED should be green for normal operating conditions.

Figure 1: PFU LED Location

The possible states for this LED are described in the following table. If the LED is not green, use the

troubleshooting information below to diagnose the problem.

ASR 5000 System Administration Guide, StarOS Release 21.2

Troubleshooting

Using the CLI to View Status LEDs

Table 1: PFU POWER LED States

TroubleshootingDescriptionColor

None needed.PFU powered with no errors

detected

Green

Verify that the power switch is in the ON position.PFU is not receiving powerNone

Verify that the RTN and -VDC lugs are attached properly.

Verify that the ground lug is attached properly. Verify that the power

source is on and is supplying the correct voltage and sufficient current.

Check the cables from the power source to the rack for continuity.

If a power distribution panel (PDP) is installed between the power

distribution frame (PDF) and the chassis, verify that the circuit breakers

are set to ON.

If a PDP is installed between the PDF and the chassis, check the cables

from the PDP to the chassis for continuity.

If all of the above suggestions have been verified, then it is likely that

the PFU is not functional. Please contact your service representative.

Checking the LEDs on the SMC

Each SMC is equipped with the following LEDs as shown in the accompanying figure:

•Run/Fail

•Active

•Standby

•Status

•Service

ASR 5000 System Administration Guide, StarOS Release 21.2

Troubleshooting

Checking the LEDs on the SMC

•Busy

Figure 2: SMC LEDs

The possible states for all SMC LEDs are described in the sections that follow.

SMC Run/Fail LED States

The SMC Run/Fail LED indicates the overall status of the card. This LED should be green for normal

operation.

The possible states for this LED are described in the following table. If the LED is not green, use the

troubleshooting information in the table to diagnose the problem.

ASR 5000 System Administration Guide, StarOS Release 21.2

Troubleshooting

Checking the LEDs on the SMC

Table 2: SMC Run/Fail LED States

TroubleshootingDescriptionColor

None needed.Card powered with no errors

detected.

Green

This is normal operation during boot-up.Card is initializing and/or

loading software.

Blinking Green

Errors were detected during the Power On Self Tests (POSTs). It is likely that

the errors were logged to the command line interface during boot. Refer to one

or more of the following to help analyze this problem.

Card powered with error(s)

detected.

Red

Monitoring the System for show commands, the outputs of which will assist in

further determining the problem.

System Logs for information on how to view logs.

The SNMP MIB Reference for information on associated status and alarm

conditions.

Verify that the POWER LEDs on the PFUs are green. If they are not, check the

PFU power feeds.

Card is not receiving power.None

Verify that the power source is supplying ample voltage and current to the

chassis.

Verify that the card is properly installed per the instructions in the ASR 5000

Installation Guide.

If all of the above suggestions have been verified, it is possible that the SMC is

not functional. Please contact your service representative.

SMC Active LED States

The Active LED on the SMC indicates that the software is loaded on the card and it is ready for operation.

For the SMC installed in chassis slot 8, this LED should be green for normal operation. For the SMC installed

in slot 9, this LED should be off for normal operation.

The possible states for this LED are described in the following table. If the LED is not green, use the

troubleshooting information in the table to diagnose the problem.

Table 3: SMC Active LED States

TroubleshootingDescriptionColor

None needed for the SMC in slot 8. If green for the SMC in slot 9, verify that

the SMC in slot 8 is installed properly according to the instructions in this

document.

Card is active.Green

ASR 5000 System Administration Guide, StarOS Release 21.2

Troubleshooting

Checking the LEDs on the SMC

TroubleshootingDescriptionColor

Verify that the Standby LED on the redundant SMC is also blinking green. If

so, there is an issue with the active SMC. Refer to one or more of the following

to help analyze this problem.

Tasks or processes are being

migrated from the active SMC

to the redundant/secondary

SMC.

Blinking Green

Monitoring the System for show commands, the outputs of which will assist in

further determining the problem.

System Logs for information on how to view logs.

The SNMP MIB Reference for information on associated status and alarm

conditions.

Verify that the Run/Fail LED is green. If so, the card is receiving power and

POST test results are positive. If it is off, the card is not receiving power.

Card is not receiving power

Card is in Standby Mode.

None

Check the state of the Standby LED. If it is green, the card is in standby mode.

If needed, refer to the Configuring Packet Processing Card and Line Card

Availability section of System Settings for information on making the card active.

SMC Standby LED States

The Standby LED on the SMC indicates that software is loaded on the card, but it is serving as a redundant

component. For the SMC installed in slot 9, this LED should be green for normal operation. For the SMC

installed in slot 8, this LED should be off for normal operation.

The possible states for this LED are described in the following table. If the LED is not green, use the

troubleshooting information in the table to diagnose the problem.

Table 4: SMC Standby LED States

TroubleshootingDescriptionColor

None needed for the SMC in slot 9. If green for the SMC in slot 8, then verify

it is installed properly according to the instructions in this document.

Card is in redundant mode.Green

Verify that the Active LED on the redundant SMC is also blinking green. If so,

there is an issue with the active SMC. Refer to one or more of the following to

help analyze this problem.

Tasks or processes are being

migrated from the active SMC

to the redundant/secondary

SMC.

Blinking Green

Monitoring the System for show commands, the outputs of which will assist in

further determining the problem.

System Logs for information on how to view logs.

The SNMP MIB Reference for information on associated status and alarm

conditions.

Verify that the Run/Fail LED is green. If so, the card is receiving power and

POST test results are positive. If it is off, the card is not receiving power.

Card is not receiving power.

Card is in Active Mode.

None

Check the state of the Active LED. If it is green, the card is in active mode.

ASR 5000 System Administration Guide, StarOS Release 21.2

Troubleshooting

Checking the LEDs on the SMC

SMC Status LED States

The Status LEDs on the SMC indicate the status of system level hardware such as installed cards, fans, and

PFUs. This LED is green during normal operation.

The possible states for this LED are described in the following table. If the LED is not green, use the

troubleshooting information also provided to diagnose the problem.

Table 5: SMC Status LED States 3

TroubleshootingDescriptionColor

None needed.No system errors detected.Green

Check the Run/Fail LEDs for all installed application cards, and line cards. If

any are red or off, refer to the troubleshooting information in this chapter

pertaining to that device.

Failures detected.Red

Monitoring the System for show commands, the outputs of which will assist in

further determining the problem.

System Logs for information on how to view logs.

The SNMP MIB Reference for information on associated status and alarm

conditions.

Verify that the Run/Fail LED is green. If so, the card is receiving power and

POST test results are positive. If it is off, the card is not receiving power.

Card is not receiving power.None

SMC Service LED States

The Service LEDs on the SMCs indicate that the system requires maintenance or service (for example, the

system could not locate a a valid software image at boot-up, or a high temperature condition exists).

This LED is off during normal operation.

The possible states for this LED are described in the following table. If the LED is not green, use the

troubleshooting information in the table to diagnose the problem.

Table 6: SMC Service LED States

TroubleshootingDescriptionColor

Refer to one or more of the following to help analyze this problem.System requires maintenance

(fan filter, temperature warning,

PFU outage etc.).

Yellow

Monitoring the System for show commands, the outputs of which will assist in

further determining the problem.

System Logs for information on how to view logs.

The SNMP MIB Reference for information on associated status and alarm

conditions.

ASR 5000 System Administration Guide, StarOS Release 21.2

Troubleshooting

Checking the LEDs on the SMC

TroubleshootingDescriptionColor

No maintenance needed.Card is not receiving power.None

SMC Busy LED States

The Busy LEDs on the SMCs indicate that there is activity on one of their memory devices. Activity is

displayed for the following memory devices:

•CompactFlash module

•PCMCIA device

•Nand Flash (used to store SMC firmware).

•Hard Drive

The possible states for this LED are described in the following table. If the LED is not green, use the

troubleshooting information in the table to diagnose the problem.

Table 7: SMC Busy LED States

TroubleshootingDescriptionColor

No maintenance needed.

NOTE: You should wait until this LED is off before removing the SMC from

the chassis. This practice ensures the integrity of all data being transferred to or

from the memory device.

Data is being read from/written

to one of the memory devices.

Green/ Blinking

Green

No maintenance needed.The memory devices are not in

use.

None

Checking the LEDs on the Packet Processing Cards

The ASR 5000 supports a variety of packet processing cards (PSCnand PPC). For detailed information about

the types of cards and their applications, refer to the ASR 5000 Installation Guide.

Each packet processing card is equipped with the status LEDs listed below:

•Run/Fail

•Active

•Standby

•Status

ASR 5000 System Administration Guide, StarOS Release 21.2

Troubleshooting

Checking the LEDs on the Packet Processing Cards

•Service

Figure 3: Packet Processing Card LEDs

The possible states for all packet processing card LEDs are described below.

Packet Processing Card Run/Fail LED States

The packet processing card Run/Fail LED indicates the overall status of the card. This LED should be green

for normal operation.

The possible states for this LED are described in the following table. If the LED is not green, use the

troubleshooting information in the table to diagnose the problem.

ASR 5000 System Administration Guide, StarOS Release 21.2

Troubleshooting

Checking the LEDs on the Packet Processing Cards

Table 8: Packet Processing Card Run/Fail LED States

TroubleshootingDescriptionColor

None needed.Card powered with no

errors detected.

Green

None needed.Card is initializing and/or

loading software.

Blinking

Green

Errors were detected during the Power On Self Tests (POSTs).

It is likely that the errors were logged to the system's command

line interface during the boot process.

Card powered with

error(s) detected.

Red

Monitoring the System for show commands, the outputs of which

will assist in further determining the problem.

System Logs for information on how to view logs.

The SNMP MIB Reference for information on associated status

and alarm conditions.

Verify that the POWER LEDs on the PFUs are green. If they are

not, check the PFU power feeds.

Card is not receiving

power.

None

Verify that the power source is supplying ample voltage and

current to the chassis.

Verify that the card is properly installed per the instructions in

the ASR 5000 Installation Guide.

If all of the above suggestions have been verified, it is possible

that the packet processing card is not functional. Please contact

your service representative.

Packet Processing Card Active LED States

The Active LED on a packet processing card indicates that the software is loaded on the card and that the card

is ready for operation. When the system first boots up, all installed packet processing cards are booted into

standby mode. The system must then be configured as to which packet processing cards should serve as

redundant components (remain in standby mode) and which should function as active components.

The possible states for this LED are described in the following table. If the LED is not green, use the

troubleshooting information in the table to diagnose the problem.

Table 9: Packet Processing Card Active LED States

TroubleshootingDescriptionColor

The first time power is applied to the system, all of the packet processing cards

should be booted into the standby mode. Therefore, this LED should be off.

Card is active.Green

ASR 5000 System Administration Guide, StarOS Release 21.2

Troubleshooting

Checking the LEDs on the Packet Processing Cards

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