Cisco 3848 User manual
Self-installation guide for your Cisco 3848 modem
Installation Time: Up to 30 minutes
(including activation and setup)
Installation kit
Your installation kit includes:
If this is a replacement modem, begin by disconnecting and packing up your old equipment. Make sure to follow the
instructions in the enclosed Equipment Return guide to avoid any unnecessary charges.
Modem Coaxial cable Ethernet cable Power cord
Important: If you’re replacing your modem, your Internet service won’t be operational during the replacement process. We
recommend doing this at a time when you don’t need the Internet.
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Return your old modem
Install and activate your modem
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3
Self-installation
guide for your
Cisco 3848 modem
Locate a coaxial wall outlet. When deciding where to install
your Wi-Fi modem, consider placing it:
• Central to the areas where you use the Internet most often
• Close to devices you need to connect with an Ethernet cable
• Preferably 3 feet from the ground
• In an open space, away from any obstacle that may block
the Wi-Fi signal, such as wireless electronics, or materials
such as metal, concrete or mirrored surfaces
Connect one end of the provided coaxial cable to the wall
outlet and the other end to the CABLE input on the rear of the
modem. Firmly hand-tighten the cable to avoid damaging the
connectors.
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2
Self-installation guide for your Cisco 3848 modem
Connect the power cord to the modem and plug it into an
active electrical outlet. This will start the synchronization
process. Note that it may take up to 20 minutes for the
modem to come online.
The DS, US and ONLINE lights on the front of your modem will
blink green while synchronizing and then change to solid green
when complete.
If the DS, US and ONLINE lights are not solid green after 20
minutes, try moving your modem to another coaxial outlet in
the home (if available) and repeat the above process.
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FAQ Technical support
For additional information, refer to the following
online resources:
Self-installation: cogeco.ca/selnstall
Wi-Fi: cogeco.ca/wisupport
For additional support,
please contact us:
Ontario:
1-833-845-0064
Quebec:
1-800-695-9885
cogeco.ca/support
Visit us at
cogeco.ca
Obtain your Wi-Fi credentials
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To get your Wi-Fi credentials, log into My Account at
myaccount.cogeco.ca.
Your Wi-Fi name and password will be listed under
Your Wi-Fi settings.
Select Equipment from the left menu. To validate your Internet connection, connect a wireless
device to your Wi-Fi network using the default name
and password.
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For steps to customize your network name and password, refer to
cogeco.ca/wicredentials.
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