Cisco Unified 6921 User manual

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for

Cisco Unified Communications Manager Express Version 9.0 (SIP)

First Published: November 11, 2011

Last Modified: December 08, 2011

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Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Text Part Number: OL-25524-01

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http://

www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership

relationship between Cisco and any other company. (1110R)

CONTENTS

Overview 1

Physical Description of Cisco Unified IP Phone 6921 2

Physical Description of Cisco Unified IP Phone 6941 4

Phone Screen 6

Phone Connections 7

Footstand 8

Adjusting the Handset Rest 9

Physical Description of Cisco Unified IP Phone 6945 10

Phone Screen 13

Phone Connections 14

Footstand 15

Higher Viewing Angle 15

Lower Viewing Angle 16

Adjusting the Handset Rest 17

Physical Description of Cisco Unified IP Phone 6961 18

Phone Screen 20

Phone Connections 20

Footstand 21

Adjusting the Handset Rest 22

Operating Your Phone 25

Soft Key Descriptions 26

Access Services 28

Ad-hoc Conference 28

Adjust the Display Contrast 29

Adjust the Ring Volume 29

Answer a Call 30

Auto Answer 30

cBarge 30

Call History 30

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for

Cisco Unified Communications Manager Express Version 9.0 (SIP)

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Clear Call History 31

Edit Number From Call History 31

Delete a Call Record From Call History 32

Filter Call History 32

Place a Call from Call History 32

View Call History 33

View Call Record Details 33

Call Forward All 33

Call Park 34

Park and Retrieve a Call Using Call Park 34

Park and Retrieve a Call using Assisted Direct Call Park 35

Park and Retrieve a Call Using Manual Directed Call Park 36

Call Pickup 36

Answer a Call Using Pickup 37

End a Call 37

Extension Mobility 37

Enable Extension Mobility 38

Establish/End a Conference Call 38

Forward All Calls 39

Hold/Resume a Call 39

Intercom 39

Place an Intercom Call 40

Receive an Intercom Call 40

Manage Call Waiting 40

Mobility 40

Mute a Call 41

My Phone Apps 41

Phone Applications 42

Phone Directory 42

Search for and Dial a Contact 42

Search for and Dial a Contact while on a Call 43

Place a Call 43

Place a MeetMe Conference Call 44

Privacy 44

Redial a Number 44

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for

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Contents

Select the Ringtone 44

Shared Lines 45

Speed Dial 46

Set up Speed-Dial Buttons 46

Speed-Dial Button 47

Transfer a Call 47

Consultative Transfer 47

Cancel Transfer 47

View Phone Information 48

Voice Messages 48

Check for Voice Messages 48

Listen to Voice Messages 49

Personalize Your Voicemail 49

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for

Cisco Unified Communications Manager Express Version 9.0 (SIP)

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Contents

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for

Cisco Unified Communications Manager Express Version 9.0 (SIP)

vi OL-25524-01

Contents

CHAPTER 1

Overview

This guide provides phone operating instructions and feature descriptions for the Cisco IP Phone multiline

models 6921, 6941, 6945, and 6961. The Cisco IP Phone 6921 has two lines, the Cisco IP Phone 6941 and

6945 have four lines, and the Cisco IP Phone 6961 has twelve lines.

•Physical Description of Cisco Unified IP Phone 6921, page 2

•Physical Description of Cisco Unified IP Phone 6941, page 4

•Physical Description of Cisco Unified IP Phone 6945, page 10

•Physical Description of Cisco Unified IP Phone 6961 , page 18

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for

Cisco Unified Communications Manager Express Version 9.0 (SIP)

OL-25524-01 1

Physical Description of Cisco Unified IP Phone 6921

DescriptionName

Functions as traditional handset and indicates an incoming call (flashing

red) or new voice message (steady red).

Handset with indicator

light

Displays information such as incoming/outgoing call status, directories,

line status, phone configuration options, and soft key tabs. Also, shows

dedicated phone line labels.

LCD screen2

Depending on how your system administrator sets up the phone, enable soft

key options displayed on your phone screen.

Soft key buttons3

Transfers active calls to another extension.Transfer button4

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for

Cisco Unified Communications Manager Express Version 9.0 (SIP)

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Overview

Physical Description of Cisco Unified IP Phone 6921

DescriptionName

Initiates the conference call.Conference button5

Places the call on hold.Hold button6

The navigation bar allows you to scroll up and down on the LCD screen.

Allows you to scroll through menus, highlight items, and display speed

dials list if you press down when the phone is on-hook. Display phone

numbers from your Placed Calls if you press up when the phone is on-hook.

Navigation Bar and Select

(center) button

Depending on configuration, programmable buttons provide access to:

• Phone lines and intercom lines (line buttons)

•Speed-dial numbers (speed-dial buttons, including the BLF speed-dial

features)

• Call features (for example, a Privacy button)

Buttons light to indicate status:

• Green, steady: Active call, answering call or two-way intercom call

• Green, flashing: Held call

• Amber, steady: Privacy in use, one-way intercom call, or DND active

• Amber, flashing: Incoming call or reverting call

• Red, steady: Remote line in use or parked

• Red, flashing: Remote line on hold

Line buttons8

Toggles headset on and off. When the headset is on, the button is lit.Headset button9

Toggles speaker on and off. When the speakerphone is on, the button is lit.Speaker button10

Functions as traditional telephone keypad.Dial pad11

Toggles mute on and off.Mute button12

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for

Cisco Unified Communications Manager Express Version 9.0 (SIP)

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Overview

Physical Description of Cisco Unified IP Phone 6921

DescriptionName

Increases or decreases handset, headset, ringer, or speakerphone volume.Volume button13

Provides access to message (voice mail) system.Messages button14

Provides access to phone settings such as call history, user preferences,

phone configuration (including administration settings, device configuration,

network configuration, and other common configurations), and phone model

information.

Application button15

Provides access to phone directories.Contacts button16

Phone handset.Handset17

Physical Description of Cisco Unified IP Phone 6941

Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for

Cisco Unified Communications Manager Express Version 9.0 (SIP)

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Overview

Physical Description of Cisco Unified IP Phone 6941

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