Cisco SPA 509G Instruction Manual

Cisco Small Business Pro

IP Phones Models SPA 501G, 502G, 504G, 508G,

509G, 525G, and WIP310

ADMINISTRATION

GUIDE

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Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 1

Contents

Chapter 1: Getting Started 2

Overview of the Phones 2

Cisco SPA 500S Attendant Console 3

Network Configurations 4

Cisco SPA 9000 Voice System 5

Cisco Unified Communications 500 Series for Small Business 6

Other SIP IP PBX Call Control Systems 6

Prerequisites 6

Upgrading Firmware 7

Determining the Current Firmware Version 7

Determining Your IP Address 8

Downloading the Firmware 9

Installing the Firmware 10

Using the Web Administration User Interface 11

Understanding Administrator and User Views 13

Accessing Administrative Options 13

Understanding Basic and Advanced Views 14

Using the Web Administration Tabs 14

Roadmap to Web UI Features 14

Viewing Phone Information 17

Using IVR on the Cisco SPA 501G IP Phone 17

Chapter 2: Configuring Lines and Extensions 20

Configuring Lines 20

Shared Line Appearances 20

Configuring a Line 21

Configuring Shared Line Appearance 22

Assigning Busy Lamp Field, Call Pickup, and Speed Dial

Functions to Unused Lines on a Cisco SPA 500 Series IP Phone 23

Configuring Call Pickup and Busy Lamp Field 23

Configuring Speed Dial 25

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 2

Contents

Configuring Unused Line Keys for Call Park on the Cisco

SPA 525G (MetaSwitch) 26

Configuring Unused Line Keys to Access Services 27

Configuring Line Key LED Patterns on the Cisco SPA 500 Series

IP Phone 29

Configuring Extensions 31

Chapter 3: Customizing Cisco SPA and Wireless IP Phones 33

Configuring Phone Information and Display Settings 33

Configuring the Phone Name 34

Configuring Voice Mail 34

Configuring Internal Voice Mail for Each Extension (When Using

Cisco SPA 400 for Voice Mail) 34

Customizing the Startup Screen 35

Changing the Display Background (Cisco SPA 500 Series) 36

Configuring the Screen Saver 38

Configuring the LCD Contrast 40

Configuring Back Light Settings (Cisco SPA 525G) 41

Configuring Linksys Key System Parameters 41

Enabling Call Features 42

Enabling Anonymous Call and Caller ID Blocking 42

Enabling Automatic Call Distribution (ACD) 43

Enabling Call Back 43

Enabling Call Park and Call Pickup 44

Enabling Call Transfer and Call Forwarding 44

Enabling Call Waiting 45

Enabling Conferencing 45

Enabling Dial Assistance 46

Enabling Do Not Disturb 46

Enabling the Missed Call Shortcut 47

Logging Missed Calls (Cisco SPA 500 Series) 47

Enabling Paging (Intercom) 48

Single Page 48

Group Paging 48

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 3

Contents

Configuring a Phone to Automatically Accept Pages 48

Configuring Paging Groups 49

Enabling Secure Call 50

Enabling Service Announcements 50

Configuring Phone Features 51

Customizing Phone Softkeys 51

Programmable Softkeys 55

Configuration Example 57

Configuring the Message Waiting Indicator 58

Configuring Ring Tones 58

Configuring On-Demand Ring Tones (Cisco SPA 525G) 60

User-Created MP3 Ring Tones (Cisco SPA 525G) 60

Creating and Uploading Ring Tones Using the Ring Tone Utility

(Cisco SPA 50XG only) 60

Assigning a Ring Tone to an Extension 62

Configuring RSS Newsfeeds on the Cisco SPA 525G IP Phone 62

Configuring Audio Settings 63

Configuring Audio Input Gain (Cisco SPA 500 Series) 64

Enabling Wireless (Cisco SPA 525G only) 65

Enabling Bluetooth (Cisco SPA 525G only) 65

Enabling SMS Messaging 66

Enabling the Web Server 67

Configuring Lightweight Directory Access Protocol (LDAP) for the

Cisco SPA 500 Series 68

Configuring BroadSoft Settings (Cisco SPA 500 Series) 72

Configuring BroadSoft Directory 72

Configuring Synchronization of Do Not Disturb and Call Forward 73

Configuring XML Services 74

Configuring Music On Hold 76

Configuring Extension Mobility with a BroadSoft Server 77

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 4

Contents

Chapter 4: Configuring SIP, SPCP, and NAT 78

Session Initiation Protocol and Cisco IP Phones 78

SIP Over TCP 79

SIP Proxy Redundancy 80

RFC3311 Support 80

Support for SIP NOTIFY XML-Service 81

Configuring SIP 81

Configuring SIP Parameters 81

Configuring SIP Timer Values 85

Configuring Response Status Code Handling 88

Configuring RTP Parameters 88

Configuring SDP Payload Types 90

Configuring SIP Settings for Extensions 93

Configuring a SIP Proxy Server 97

Configuring Subscriber Information Parameters 100

Configuring SPCP on the Cisco SPA 525G 101

Configuring SPCP on the Cisco SPA 50XG 102

Network Address Translation (NAT) and Cisco IP Phones 102

NAT Mapping with Session Border Controller 103

NAT Mapping with SIP-ALG Router 103

Configuring NAT Mapping with a Static IP Address 103

Configuring NAT Mapping with STUN 104

Determining Whether the Router Uses Symmetric or

Asymmetric NAT 106

Chapter 5: Configuring Security, Quality, and Network Features 108

Setting Security Features 108

SIP Initial INVITE and MWI Challenge 109

SIP Over TLS 109

SRTP and Securing Calls 110

Secure Call Indication Tone 111

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 5

Contents

Ensuring Voice Quality 112

Supported Codecs 112

Bandwidth Requirements 113

Factors Affecting Voice Quality 114

Configuring Voice Codecs 117

Configuring Domain and Internet Settings 120

Configuring Restricted Access Domains 120

Configuring DHCP, Static IP, and PPPoE Information 121

Setting a Static IP Address 122

Configuring PPPoE Settings 123

Setting Optional Network Parameters 124

Configuring VLAN Settings 125

Using the IP Phones in a VLAN 125

Configuring SSL VPN on the Cisco SPA 525G 127

Configuring the VPN on the Security Appliance 128

Configuring the VPN on the Cisco SPA 525G 128

Chapter 6: Provisioning Basics 131

Provisioning Capabilities 132

Provisioning Configuration from Phone Keypad 132

IP Phone Configuration Profiles 134

Obtaining the SPC Tool 135

General Purpose Parameters 136

Sample Configuration File 136

Upgrading, Resyncing, and Rebooting Phones 137

Firmware Upgrade Parameters 138

Resyncing a Phone 139

Rebooting a Phone 140

Redundant Provisioning Servers 140

Retail Provisioning 140

Automatic In-House Preprovisioning 141

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 6

Contents

Configuration Access Control 142

Using HTTPS 142

Server Certificates 143

Client Certificates 143

Obtaining a Server Certificate 144

Chapter 7: Configuring Regional Parameters and Supplementary Services 145

Advanced Scripting for Cadences, Call Progress Tones, and

Ring Tones 146

Example 1: Normal Ring 146

Example 2: Distinctive Ring (short,short,short,long) 146

Example 1: Dial Tone 147

Example 3: SIT Tone 147

Example 1: SIT Tone 148

Call Progress Tones 149

Distinctive Ring Patterns 149

Control Timer Values (sec) 150

Configuring Supplementary Services (Star Codes) 151

Entering Star Code Values 151

Activating or Deactivating Supplementary Services 156

Vertical Service Announcement Codes (SPA 500 Series) 156

Bonus Services Announcement description 157

Outbound Call Codec Selection Codes 158

Miscellaneous Parameters 159

DTMF Parameters 159

Localizing Your IP Phone 160

Managing the Time and Date 161

Configuring Daylight Savings Time 162

Daylight Saving Time Examples 163

Selecting a Display Language 163

Creating a Dictionary Server Script 165

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 7

Contents

Chapter 8: Configuring Dial Plans 166

About Dial Plans 166

Digit Sequences 168

Digit Sequence Examples 170

Acceptance and Transmission of the Dialed Digits 172

Dial Plan Timer (Off-Hook Timer) 173

Syntax for the Dial Plan Timer 173

Interdigit Long Timer (Incomplete Entry Timer) 174

Syntax for the Interdigit Long Timer 174

Interdigit Short Timer (Complete Entry Timer) 175

Syntax for the Interdigit Short Timer 175

Editing Dial Plans on the IP Phone 176

Resetting the Control Timers 177

Chapter 9: Configuring the Cisco SPA 500S Attendant Console 178

Cisco SPA 500S Features 179

Setting Up the Cisco SPA 500S Attendant Console 180

Configuring the Cisco SPA 9000 for the Cisco SPA 500S 181

Configuring the BroadSoft Server for the Cisco SPA 500S 181

Configuring the Asterisk Server for the Cisco SPA 500S 182

Configuring the Cisco SPA 500S 183

Unit/Key Configuration Scripts 184

Assigning Cisco SPA 500S LEDs to Phone Extensions 186

Cisco SPA 9000 Syntax 186

BroadSoft syntax 187

Asterisk syntax 187

Configuring BroadSoft Busy Lamp Field Auto-Configuration 187

Attendant Console Parameters 188

Monitoring the Cisco SPA 500S 189

Cisco SPA 500S Unit Monitoring Notes 190

Cisco SPA 500 Series and WIP310 IP Phone Administration Guide 8

Contents

Chapter A: Creating an LED Script 191

LED Script Examples 192

LED Pattern 192

Appendix B: Cisco SPA 500 Series and Wireless IP Phone Field Reference 194

Info Tab 195

System Information 195

Network Configuration (SPCP) 197

VPN Status 197

Product Information 198

Phone Status 198

Ext Status 200

Line/Call Status 200

Downloaded Ring Tone 202

System Tab 202

System Configuration 203

Internet Connection Type and Static IP Settings 204

PPPoE Settings 205

Optional Network Configuration 205

VLAN Settings 207

Wi-Fi Settings (Cisco SPA 525G only) 208

Bluetooth Settings (Cisco SPA 525G only) 208

VPN Settings 208

SIP Tab 209

SIP Parameters 209

SIP Timer Values (sec) 213

Response Status Code Handling 215

RTP Parameters 216

SDP Payload Types 218

NAT Support Parameters 221

Linksys Key System Parameters 223

Provisioning Tab 223

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