Cisco SPA 501G Instruction Manual

Cisco Small Business Pro

IP Phones Models 501G, 502G, 504G, 508G, 509G,

525G, and WIP310

ADMINISTRATION

GUIDE

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Cisco SPA500 Series and WIP310 IP Phone Administration Guide 1

Contents

Chapter 1: Getting Started 2

Overview of the Phones 2

Cisco SPA500S Attendant Console 3

Network Configurations 4

Cisco SPA9000 Voice System 5

Cisco Unified Communications 500 Series for Small Business 6

Other SIP IP PBX Call Control Systems 6

Prerequisites 6

Upgrading Firmware 7

Determining the Current Firmware Version 7

Determining Your IP Address 8

Downloading the Firmware 9

Installing the Firmware 10

Using the Web Administration User Interface 11

Understanding Administrator and User Views 13

Accessing Administrative Options 13

Understanding Basic and Advanced Views 14

Using the Web Administration Tabs 14

Roadmap to Web UI Features 14

Viewing Phone Information 17

Using IVR on the SPA501G IP Phone 17

Chapter 2: Configuring Lines and Extensions 20

Configuring Lines 20

Shared Line Appearances 20

Configuring a Line 21

Configuring Shared Line Appearance 22

Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to

Unused Lines on a SPA500 Series IP Phone 23

Configuring Call Pickup and Busy Lamp Field 23

Configuring Speed Dial 25

Configuring Unused Line Keys for Call Park on the SPA525G (MetaSwitch)26

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 2

Contents

Configuring Unused Line Keys to Access Services (SPA525G) 27

Configuring Line Key LED Patterns on the Cisco SPA500 Series IP Phone 28

Configuring Extensions 31

Chapter 3: Customizing Cisco SPA and Wireless IP Phones 32

Configuring Phone Information and Display Settings 32

Configuring the Phone Name 33

Configuring Voice Mail 33

Configuring Internal Voice Mail for Each Extension (When Using

SPA400 for Voice Mail) 33

Customizing the Startup Screen 34

Changing the Display Background (SPA500 Series) 35

Configuring the Screen Saver 37

Configuring the LCD Contrast 38

Configuring Back Light Settings (SPA525G) 39

Configuring Linksys Key System Parameters 40

Enabling Call Features 40

Enabling Anonymous Call and Caller ID Blocking 41

Enabling Automatic Call Distribution (ACD) 41

Enabling Call Back 42

Enabling Call Park and Call Pickup 42

Enabling Call Transfer and Call Forwarding 43

Enabling Call Waiting 43

Enabling Conferencing 44

Enabling Dial Assistance 44

Enabling Do Not Disturb 44

Enabling the Missed Call Shortcut 45

Logging Missed Calls (SPA500 Series) 45

Enabling Paging (Intercom) 46

Single Page 46

Group Paging (Limited to specific models; see below) 46

Configuring a Phone to Automatically Accept Pages 47

Configuring Paging Groups 47

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 3

Contents

Enabling Secure Call 48

Enabling Service Announcements 48

Configuring Phone Features 49

Configuring the Message Waiting Indicator 49

Configuring Ring Tones 49

Configuring On-Demand Ring Tones (SPA525G) 51

User-Created MP3 Ring Tones (SPA525G) 51

Creating and Uploading Ring Tones Using the Ring Tone Utility

(SPA50XG only) 51

Assigning a Ring Tone to an Extension 53

Configuring RSS Newsfeeds on the SPA525G IP Phone 54

Configuring Audio Settings 55

Configuring Audio Input Gain (SPA500 Series) 55

Enabling Wireless (SPA525G only) 56

Enabling Bluetooth (SPA525G only) 56

Enabling SMS Messaging 57

Enabling the Web Server 58

Configuring Lightweight Directory Access Protocol (LDAP) for the

SPA500 Series 59

Configuring BroadSoft Settings (SPA525G) 63

Configuring BroadSoft Directory 63

Configuring Synchronization of Do Not Disturb and Call Forward 64

Configuring XML Services (SPA525G) 65

Configuring Music On Hold 66

Configuring Extension Mobility with a BroadSoft Server 67

Chapter 4: Configuring SIP, SPCP, and NAT 68

Session Initiation Protocol and Cisco IP Phones 68

SIP Over TCP 69

SIP Proxy Redundancy 70

Configuring Survivable Remote Site Telephony (SRST) Support 70

RFC3311 Support 70

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 4

Contents

Configuring SIP 71

Configuring SIP Parameters 71

Configuring SIP Timer Values 74

Configuring Response Status Code Handling 77

Configuring RTP Parameters 78

Configuring SDP Payload Types 79

Configuring SIP Settings for Extensions 82

Configuring a SIP Proxy Server 86

Configuring Subscriber Information Parameters 89

Configuring SPCP on the SPA525G 90

Configuring SPCP on the SPA50XG 91

Network Address Translation (NAT) and Cisco IP Phones 91

NAT Mapping with Session Border Controller 92

NAT Mapping with SIP-ALG Router 92

Configuring NAT Mapping with a Static IP Address 92

Configuring NAT Mapping with STUN 93

Determining Whether the Router Uses Symmetric or Asymmetric NAT 95

Chapter 5: Configuring Security, Quality, and Network Features 97

Setting Security Features 97

SIP Initial INVITE and MWI Challenge 97

SIP Over TLS 98

SRTP and Securing Calls 99

Secure Call Indication Tone 100

Ensuring Voice Quality 100

Supported Codecs 101

Bandwidth Requirements 102

Factors Affecting Voice Quality 103

Configuring Voice Codecs 105

Configuring Domain and Internet Settings 108

Configuring Restricted Access Domains 108

Configuring DHCP, Static IP, and PPPoE Information 108

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 5

Contents

Setting a Static IP Address 110

Configuring PPPoE Settings 111

Setting Optional Network Parameters 111

Configuring VLAN Settings 113

Using the IP Phones in a VLAN 113

Chapter 6: Provisioning Basics 115

Provisioning Capabilities 116

Provisioning Configuration from Phone Keypad 116

IP Phone Configuration Profiles 118

Obtaining the SPC Tool 119

General Purpose Parameters 120

Sample Configuration File 120

Upgrading, Resyncing, and Rebooting Phones 121

Firmware Upgrade Parameters 122

Resyncing a Phone 123

Rebooting a Phone 124

Redundant Provisioning Servers 124

Retail Provisioning 124

Automatic In-House Preprovisioning 125

Configuration Access Control 126

Using HTTPS 126

Server Certificates 127

Client Certificates 127

Obtaining a Server Certificate 128

Chapter 7: Configuring Regional Parameters and Supplementary Services 129

Advanced Scripting for Cadences, Call Progress Tones, and

Ring Tones 130

Example 1: Normal Ring 130

Example 2: Distinctive Ring (short,short,short,long) 130

Example 1: Dial Tone 131

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 6

Contents

Example 3: SIT Tone 131

Example 1: SIT Tone 132

Call Progress Tones 133

Distinctive Ring Patterns 133

Control Timer Values (sec) 134

Configuring Supplementary Services (Star Codes) 135

Entering Star Code Values 135

Activating or Deactivating Supplementary Services 140

Vertical Service Announcement Codes (SPA500 Series) 140

Bonus Services Announcement description 141

Outbound Call Codec Selection Codes 142

Miscellaneous Parameters 143

DTMF Parameters 143

Localizing Your IP Phone 144

Managing the Time and Date 145

Configuring Daylight Savings Time 146

Daylight Saving Time Examples 147

Selecting a Display Language 147

Creating a Dictionary Server Script 149

Chapter 8: Configuring Dial Plans 150

About Dial Plans 150

Digit Sequences 152

Digit Sequence Examples 154

Acceptance and Transmission of the Dialed Digits 156

Dial Plan Timer (Off-Hook Timer) 157

Syntax for the Dial Plan Timer 157

Interdigit Long Timer (Incomplete Entry Timer) 158

Syntax for the Interdigit Long Timer 158

Interdigit Short Timer (Complete Entry Timer) 159

Syntax for the Interdigit Short Timer 159

Editing Dial Plans on the IP Phone 160

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 7

Contents

Resetting the Control Timers 161

Chapter 9: Configuring the Cisco SPA500S Attendant Console 162

Cisco SPA500S Features 163

Setting Up the Cisco SPA500S Attendant Console 164

Configuring the SPA9000 for the Cisco SPA500S 165

Configuring the BroadSoft Server for the Cisco SPA500S 165

Configuring the Asterisk Server for the Cisco SPA500S 166

Configuring the Cisco SPA500S 167

Unit/Key Configuration Scripts 168

Assigning Cisco SPA500S LEDs to Phone Extensions 170

SPA9000 Syntax 170

BroadSoft syntax 171

Asterisk syntax 171

Configuring BroadSoft Busy Lamp Field Auto-Configuration (SPA525G) 171

Attendant Console Parameters 172

Monitoring the Cisco SPA500S 173

Cisco SPA500S Unit Monitoring Notes 174

Chapter A: Creating an LED Script 175

LED Script Examples 176

LED Pattern 176

Appendix B: SPA and Wireless IP Phone Field Reference 178

Info Tab 179

System Information 179

Product Information 181

Phone Status 181

Ext Status 183

Line/Call Status 183

Downloaded Ring Tone 184

System Tab 185

System Configuration 185

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 8

Contents

Internet Connection Type and Static IP Settings 186

PPPoE Settings 187

Optional Network Configuration 187

VLAN Settings 189

Wi-Fi Settings (SPA525G only) 189

Bluetooth Settings (SPA525G only) 189

SIP Tab 190

SIP Parameters 190

SIP Timer Values (sec) 193

Response Status Code Handling 196

RTP Parameters 197

SDP Payload Types 199

NAT Support Parameters 202

Linksys Key System Parameters 204

Provisioning Tab 204

Regional Tab 204

Call Progress Tones 205

Distinctive Ring Patterns 207

Control Timer Values (sec) 208

Vertical Service Activation Codes 209

Vertical Service Announcement Codes 214

Outbound Call Codec Selection Codes 214

Time (SPA525G Only) 217

Language (SPA525G only) 217

Miscellaneous 218

Phone Tab 223

General 223

Line Key 226

Miscellaneous Line Key Settings 227

Line Key LED Pattern 228

Supplementary Services 230

Ring Tone (SPA500 Series) 232

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