Cisco 7970G User manual

Calling Features

•Calling Features Overview, page 1

•Basic Call Options, page 1

•Additional Call Options, page 4

•Call Answer, page 7

•Call Disconnect, page 8

•Hold and Resume, page 9

•Mute, page 10

•Multiple Calls, page 10

•In-Progress Call Movement, page 12

•Call Transfer, page 13

•Call Transfer to Voice Message System, page 14

•Call Forward, page 15

•Do Not Disturb, page 16

•Conference Calls, page 17

•Intercom Calls, page 22

•Advanced Call Handling, page 23

Calling Features Overview

You can perform basic call-handling tasks using a range of features and services. Feature availability can

vary; contact your system administrator for more information.

Basic Call Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications

Manager 9.0 (SCCP and SIP)

Tips

•You can dial on-hook, without a dial tone (predial). To predial, enter a number, then go off-hook by

lifting the handset, or by pressing Dial, , or .

•When you predial, your phone tries to anticipate the number you are dialing by displaying matching

numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed

with Auto Dial, press the number, or scroll to it and go off-hook.

•If you make a mistake while dialing, press << to erase digits.

•If parties on a call hear a beep tone, the call may be monitored or recorded. Contact your system

administrator for more information.

•You can start or stop a recording by pressing the Record softkey on your phone.

•Your phone may be set up for international call logging, which is indicated by a plus (+) symbol on the

call logs, redial, or call directory entries. Contact your system administrator for more information.

Related Topics

Hold and Resume, on page 9

Speed Dial, on page 23

Priority Calls, on page 35

Business Calls Using Single Phone Number, on page 38

Fast Dials on Web

Phone and Access List Set Up for Mobile Connect

Call Logs

Personal Directory on Web

Personal Directory

Place Call While Another Call is Active (Using Different Line)

Procedure

Step 1 Press for a new line. The first call is automatically placed on hold.

Step 2 Enter a number.

Make Speed Dial Call

Procedure

Perform one of the following actions:

•Press (a Speed Dial button).

•Use the Abbreviated Dial feature.

Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications

Manager 9.0 (SCCP and SIP)

Calling Features

Additional Call Options

•Use the Fast Dial feature.

Dial from Corporate Directory on Phone

Procedure

Step 1 Choose > Corporate Directory (name can vary).

Step 2 Enter a name and press Search.

Step 3 Highlight a listing and go off-hook.

Dial from Corporate Directory on Personal Computer Using Cisco WebDialer

Procedure

Step 1 Open a web browser and go to a WebDialer-enabled corporate directory.

Step 2 Click the number that you want to dial.

Notify When Busy or Ringing Extension Available (CallBack)

When a call is being chaperoned, the call chaperone cannot use CallBack.Note

Procedure

Step 1 Press CallBack while listening to the busy tone or ring sound.

Step 2 Hang up. Your phone alerts you when the line is free.

Step 3 Place the call again.

Make Priority (Precedence) Call

Only SCCP phones support priority calling.

Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications

Manager 9.0 (SCCP and SIP)

Calling Features

Dial from Corporate Directory on Phone

Procedure

Enter the Multilevel Precedence and Preemption (MLPP) access number, followed by a phone number.

Place Call Using Billing or Tracking Code

Only SCCP phones support billing or tracking codes.

Procedure

Step 1 Dial a number.

Step 2 After the tone, enter a Client Matter Code (CMC) or a Forced Authorization Code (FAC).

Make Call from Mobile Phone Using Mobile Voice Access

Procedure

Step 1 Obtain your Mobile Voice Access number and PIN from your system administrator.

Step 2 Dial your assigned Mobile Voice access number.

Step 3 Enter your mobile phone number (if requested) and PIN.

Step 4 Press 1to make a call to an enterprise IP Phone.

Step 5 Dial a desktop phone number other than your desktop phone number.

Make Fast Dial Call

Before using this option, your system administrator must configure this feature and assign a service URL to

the line button. Contact your system administrator for more information.

Procedure

Step 1 Press the Fast Dial line button.

Step 2 To find and select an entry, scroll to or press the index number.

The system dials the specified number.

Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications

Manager 9.0 (SCCP and SIP)

Calling Features

Place Call Using Billing or Tracking Code

Dial Personal Address Book (PAB) Entry

Procedure

Step 1 Choose > Personal Directory to log in.

Step 2 Choose Personal Address Book and search for a listing.

Step 3 Scroll to a contact or press the index number.

The system dials the specified contact.

Call Answer

You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

For more information, see...Then...If you want to...

Handset, Headset, and Speakerphone

Press , if unlit. Or, if is lit, press Answer or

(flashing).

The phone selects the ringing line

automatically. Contact your system

administrator for the options to select the

primary line each time.

Note

If you are using a wireless headset, refer to the wireless

headset documentation.

Answer with a headset

Handset, Headset, and Speakerphone

Press , Answer, or (flashing).

The phone selects the ringing line

automatically. Contact your system

administrator for the options to select the

primary line each time.

Note

Answer with the speakerphone

Hold and Resume, on page 9Press Answer or, if the call is ringing on a different

line, press (flashing).

Switch from a connected call to

answer a new call

Hold and Resume, on page 9Press Answer.Answer using call waiting

Press iDivert.Send a call to a voice message

system

AutoAnswer with Headset or

Speakerphone

Use AutoAnswer.Autoconnect calls

Call Park, on page 26Use Call Park, Directed Call Park, or Assisted Directed

Call Park.

Retrieve a parked call on another

phone

Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications

Manager 9.0 (SCCP and SIP)

Calling Features

Dial Personal Address Book (PAB) Entry

For more information, see...Then...If you want to...

Call PickUp, on page 25Use Call Pickup.Use your phone to answer a call

ringing elsewhere

Priority Calls, on page 35Hang up the current call and press Answer.Answer a priority call

(SCCP phones only)

Business Calls Using Single Phone

Number, on page 38

Set up Mobile Connect and answer your phone.

When you enable Mobile Connect, answer the call on

your mobile phone and you have up to four IP Phones

or Softphones configured as shared lines, the additional

phones stop flashing.

Answer a call on your mobile

phone or other remote destination

Tips

•If parties on a call hear a beep tone, the call may be monitored or recorded. Contact your system

administrator for more information.

•If you work in a contact center or similar environment, you can create, update, and delete your own

prerecorded greeting that plays automatically if Agent Greeting is configured on your phone. For more

information, contact your system administrator.

•A Call Chaperone user cannot answer an incoming call while calls are being chaperoned.

Call Disconnect

To end a call, simply hang up. The following table gives more details.

Then...If you want to...

Return the handset to the cradle. Or, press EndCall.Hang up while using the handset

Press . Or, to keep headset mode active, press EndCall.

Cisco Unified IP Phones 7945G, 7965G, and 7975G support a wireless headset.

If you are using a wireless headset, refer to the wireless headset documentation

for instructions.

Hang up while using a headset

Press or EndCall.

Hang up while using the speakerphone

Press EndCall. If necessary, remove the call from hold first.Hang up one call, but preserve another call on the

same line

Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications

Manager 9.0 (SCCP and SIP)

Calling Features

Call Disconnect

Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call

information area and the corresponding line button flashes green . With a shared line, the line button flashes

green when you place a call on hold, and the phone displays the hold icon. When another phone places a call

on hold, the line button flashes red, and the phone displays the remote hold icon.

If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts to ringing after a

certain time. The “reverting”call remains on hold until you resume it or until Hold Reversion times out. Your

phone indicates the presence of a reverting call by the following actions:

•Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

•Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen.

•Displaying the animated Hold Reversion icon next to the caller ID for the held call.

•Displaying a flashing amber line button (depending on the line state).

Tips

•Engaging the Hold feature typically generates music (if Music on Hold is configured) or a beeping tone.

•If you receive an alert for an incoming call and a reverting call at the same time, by default your phone

shifts the focus of the phone screen to display the incoming call. Your system administrator can change

this focus priority setting.

•If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the

other phones that share the line.

•Your system administrator determines the duration between Hold Reversion alerts.

•When a call is chaperoned, the call chaperone cannot use Hold.

Put Call on Hold

Procedure

Step 1 Make sure that the call you want to put on hold is highlighted.

Step 2 Press Hold.

Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications

Manager 9.0 (SCCP and SIP)

Calling Features

Hold and Resume

Remove Call from Hold on Different Line

Procedure

Step 1 Press the appropriate line button: or (flashing). Doing so may cause a held call to resume automatically:

•If there is a reverting call on the line, that call resumes.

•If there is more than one reverting call on the line, the oldest reverting call resumes.

•If a nonreverting held call is the only call on the line, the nonreverting held call resumes.

Step 2 If necessary, scroll to the appropriate call and press Resume.

Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the

handset, speakerphone, or headset.

Mute or Unmute Call

Procedure

Step 1 To mute a call, press .

Step 2 To unmute a call, press .

Multiple Calls

Understanding how multiple calls display on your phone can help you organize your call-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

•Calls with the highest precedence and longest duration display at the top of the list.

•Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped

near the top, and calls on hold are grouped last.

You can switch between multiple calls on one or more lines. If the call that you want to switch to is not

automatically highlighted, use the Navigation button to scroll to it.

Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications

Manager 9.0 (SCCP and SIP)

Calling Features

Remove Call from Hold on Different Line

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