Cisco 7821 User manual
Cisco IP Phone 7821 Quick Start Guide UNIS Tech Support Office
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Last Updated in December 2014
CONTENTS
1) Buttons and hardware.............................................................................................................. 2
2) Make calls................................................................................................................................ 3
3) Answer calls ............................................................................................................................ 4
4) Hold calls................................................................................................................................. 4
5) Transfers a call ........................................................................................................................ 5
6) Mute phone.............................................................................................................................. 5
7) Voicemail ................................................................................................................................ 5
8) Forward all .............................................................................................................................. 6
9) Conference............................................................................................................................... 6
10) Call history.............................................................................................................................. 6
11) Corporate directories............................................................................................................... 7
Cisco IP Phone 7821 Quick Start Guide UNIS Tech Support Office
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1) BUTTONS AND HARDWARE
1
Handset light strip
Indicates an incoming call (flashing red) or new voice
message (steady red).
2
Programmable feature
Buttons
Depending on configuration, programmable feature buttons
provide access to:
• Phone lines (line buttons) and intercom lines
• Speed‐dial numbers
3
Phone screen
Shows information about your phone, such as directory
number, active call and line status, call duration, softkey
options, speed dials, placed calls, and phone menu listings.
4
Softkey buttons
Each button activates a softkey option (displayed on your
phone screen)
5
Navigation and Select Button
The Navigation and Select button allows you to scroll
through menus, highlight items and select the highlighted
item.
6
Hold/Resume button
Places an active call on hold and resumes the held call.
Cisco IP Phone 7821 Quick Start Guide UNIS Tech Support Office
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7
Conference button
Creates a conference call.
8
Transfer button
Transfers a call.
9
Speakerphone button
Toggles the speakerphone on or off. When the
speakerphone is on, the button is lit.
10
Headset button
Toggles the headset on or off. When the headset is on, the
button is lit.
11
Mute button
Toggles the microphone on or off. When the microphone is
muted, the button is lit.
12
Keypad
Allows you to dial phone numbers, enter letters, and select
menu items (by entering the item number).
13
Volume button
Controls the handset, headset, and speakerphone volume
(off hook) and the ringer volume (on hook).
14
Contacts button
Opens or closes the Directories menu. Use the Contacts
button to access personal and corporate directories.
15
Applications button
Opens or closes the Applications menu. Use the
Applications button to access call history, user preferences,
phone settings, accessories, subscribed phone services, and
phone model information.
16
Messages button
Autodials your voice messaging system.
17
Handset
Phone handset.
2) MAKE CALLS
For internal calls, dial the 4-digit internal number and for external calls, dial 9and then the
external telephone number.
To place a call, simply pick up the handset and enter a number. Or, try one of these alternatives:
Place a Call Using a Headset
Step 1 Press New Call
Step 2 Ensure the headset button is lit. If the headset button is not lit, press Headset .
Step 3 Enter a number.
Place a Call Using the Speakerphone
Step 1 Press Speakerphone
Step 2 Enter a number.
Cisco IP Phone 7821 Quick Start Guide UNIS Tech Support Office
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Predial a Number
You can dial a number while your phone is on-hook (without hearing dial tone); this dialing
action is called predial.
Step 1 Enter a number using the keypad.
Step 2 Go off-hook using one of the following actions:
• Lift the handset.
• Press Call.
• Press Handset .
• Press Speakerphone
Redial a Number
Redial allows you to call the most recently dialed phone number.
Press the Redial softkey to redial on your primary line.
3) ANSWER CALLS
New call indicators:
• A flashing amber line button
• An animated icon and caller ID
• A flashing red light on your handset
To answer the call, lift the handset. Or, press the flashing amber line button, the Answer
softkey, or the unlit headset or speakerphone button.
Answer with multiple Lines
If you are talking on the phone when you get another call, a message appears briefly on the
phone screen. Press the flashing amber line button to answer the second call and put the
first call on hold automatically. Press the flashing amber line button again and use Navigation
button to select previous call to resume.
4) HOLD CALLS
Step 1 Press the Hold button . The hold icon appears and the line button flashes
green. During the hold, caller will hear music.
Cisco IP Phone 7821 Quick Start Guide UNIS Tech Support Office
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Step 2 To resume a call from hold, press the flashing green line button, Resume or Hold .
5) TRANSFERS A CALL
Step 1 From a connected call (not on hold), press the Transfer button .
Step 2 Enter the transfer recipient’s phone number.
Step 3 Press the Transfer button again or the Transfer softkey (before or after the
recipient answers).
The transfer completes.
6) MUTE PHONE
Mute allows you to block audio input for your handset, headset, and speakerphone, so that you
can hear other parties on the call but they cannot hear you.
Step 1 While on a call, press the Mute button . The button glows to indicate that Mute is
on.
Step 2 Press Mute again to turn Mute off.
7) VOICEMAIL
New message indicators:
•A solid red light on your
handset
•“New Voicemail” message on
the screen
Listen to messages
Step 1 Press the Messages button
Step 2 As the welcome message plays, enter default pin number 1234, and press the pound key
(#) (please contact Tech Support if you would like to change default pin number).
Step 3 After listening to a message (end of message), press 1 if you want to repeat it. Press 2if
you want to save, and 3to delete that message.
Cisco IP Phone 7821 Quick Start Guide UNIS Tech Support Office
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8) FORWARD ALL
Step 1 To forward calls received on your primary line to another number, press the Fwd All
softkey .
Step 2 Enter a phone number or press the Messages button to forward all calls to
voicemail.
Step 3 Look for confirmation on your phone screen.
Step 4 To cancel call forwarding, press Fwd OFF.
9) CONFERENCE
Conference allows you to talk simultaneously with multiple parties.
Step 1 Verify that you are on an active call (not on hold), press the Conference button .
Step 2 Enter the phone number for the party that you want to add.
Step 3 Press the Conference button or the Conference softkey (before or after the party
answers).
The conference begins and the phone displays “Conference.”
Step 4 (Optional) Repeat these steps to add more participants.
The conference ends when all participants hang up.
10)CALL HISTORY
Call History allows you to view information about the most recent 150 calls on your phone. A
call icon is displayed to indicate the type of call:
• Missed: lists the last 50 missed calls
• Received: lists the last 50 received calls
• Placed: lists the last 50 placed calls
• All: lists the last 150 calls, including Missed, Received, and Placed
View your call history
Step 1 Press the Applications button .
Step 2 Select Call History. (Use the Navigation bar and round Select button to scroll and
select.)
Step 3 Select a line to view.
Your phone displays the last 150 missed, placed, and received calls.
Cisco IP Phone 7821 Quick Start Guide UNIS Tech Support Office
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Step 4 To view details for a call, scroll to the call and press the more softkey, then press Details.
Step 5 To return to your call history, press the Back softkey. To exit the Applications
menu, press the Applications button .
View your missed calls only
Step 1 View your call history (as shown above).
Step 2 Press the Missed softkey.
View your placed calls only
Press the up arrow on the Navigation bar when the phone is idle, with all menus closed.
Dial from your call history
Step 1 View your call history, or navigate to your missed or placed calls.
Step 2 Scroll to a listing and lift the handset, or press a line button or the Select button.
To edit a number before dialing, press these softkeys: more > EditDial.
11) CORPORATE DIRECTORIES
The Corporate Directory menu contains UNIS contacts that you can access on your phone.
Step 1 Press the Contacts button .
Step 2 Select Corporate Directory. (Use the Navigation bar and round Select button to scroll
and select.)
Step 3 Select one of the two options Last Name or Number, then use the keypad to input search
criteria.
Step 4 Press the Submit softkey.
Step 5 To dial, scroll to a listing and press the Dial softkey. Press Details to check the user
details.
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