Cisco 7821 User manual

Cisco IP Phone 7821 Quick Start Guide UNIS Tech Support Office

Last Updated in December 2014

CONTENTS

1) Buttons and hardware.............................................................................................................. 2

2) Make calls................................................................................................................................ 3

3) Answer calls ............................................................................................................................ 4

4) Hold calls................................................................................................................................. 4

5) Transfers a call ........................................................................................................................ 5

6) Mute phone.............................................................................................................................. 5

7) Voicemail ................................................................................................................................ 5

8) Forward all .............................................................................................................................. 6

9) Conference............................................................................................................................... 6

10) Call history.............................................................................................................................. 6

11) Corporate directories............................................................................................................... 7

Cisco IP Phone 7821 Quick Start Guide UNIS Tech Support Office

1) BUTTONS AND HARDWARE

Handset light strip

Indicates an incoming call (flashing red) or new voice

message (steady red).

Programmable feature

Buttons

Depending on configuration, programmable feature buttons

provide access to:

• Phone lines (line buttons) and intercom lines

• Speed‐dial numbers

Phone screen

Shows information about your phone, such as directory

number, active call and line status, call duration, softkey

options, speed dials, placed calls, and phone menu listings.

Softkey buttons

Each button activates a softkey option (displayed on your

phone screen)

Navigation and Select Button

The Navigation and Select button allows you to scroll

through menus, highlight items and select the highlighted

item.

Hold/Resume button

Places an active call on hold and resumes the held call.

Cisco IP Phone 7821 Quick Start Guide UNIS Tech Support Office

Conference button

Creates a conference call.

Transfer button

Transfers a call.

Speakerphone button

Toggles the speakerphone on or off. When the

speakerphone is on, the button is lit.

Headset button

Toggles the headset on or off. When the headset is on, the

button is lit.

Mute button

Toggles the microphone on or off. When the microphone is

muted, the button is lit.

Keypad

Allows you to dial phone numbers, enter letters, and select

menu items (by entering the item number).

Volume button

Controls the handset, headset, and speakerphone volume

(off hook) and the ringer volume (on hook).

Contacts button

Opens or closes the Directories menu. Use the Contacts

button to access personal and corporate directories.

Applications button

Opens or closes the Applications menu. Use the

Applications button to access call history, user preferences,

phone settings, accessories, subscribed phone services, and

phone model information.

Messages button

Autodials your voice messaging system.

Handset

Phone handset.

2) MAKE CALLS

For internal calls, dial the 4-digit internal number and for external calls, dial 9and then the

external telephone number.

To place a call, simply pick up the handset and enter a number. Or, try one of these alternatives:

Place a Call Using a Headset

Step 1 Press New Call

Step 2 Ensure the headset button is lit. If the headset button is not lit, press Headset .

Step 3 Enter a number.

Place a Call Using the Speakerphone

Step 1 Press Speakerphone

Step 2 Enter a number.

Cisco IP Phone 7821 Quick Start Guide UNIS Tech Support Office

Predial a Number

You can dial a number while your phone is on-hook (without hearing dial tone); this dialing

action is called predial.

Step 1 Enter a number using the keypad.

Step 2 Go off-hook using one of the following actions:

• Lift the handset.

• Press Call.

• Press Handset .

• Press Speakerphone

Redial a Number

Redial allows you to call the most recently dialed phone number.

Press the Redial softkey to redial on your primary line.

3) ANSWER CALLS

New call indicators:

• A flashing amber line button

• An animated icon and caller ID

• A flashing red light on your handset

To answer the call, lift the handset. Or, press the flashing amber line button, the Answer

softkey, or the unlit headset or speakerphone button.

Answer with multiple Lines

If you are talking on the phone when you get another call, a message appears briefly on the

phone screen. Press the flashing amber line button to answer the second call and put the

first call on hold automatically. Press the flashing amber line button again and use Navigation

button to select previous call to resume.

4) HOLD CALLS

Step 1 Press the Hold button . The hold icon appears and the line button flashes

green. During the hold, caller will hear music.

Cisco IP Phone 7821 Quick Start Guide UNIS Tech Support Office

Step 2 To resume a call from hold, press the flashing green line button, Resume or Hold .

5) TRANSFERS A CALL

Step 1 From a connected call (not on hold), press the Transfer button .

Step 2 Enter the transfer recipient’s phone number.

Step 3 Press the Transfer button again or the Transfer softkey (before or after the

recipient answers).

The transfer completes.

6) MUTE PHONE

Mute allows you to block audio input for your handset, headset, and speakerphone, so that you

can hear other parties on the call but they cannot hear you.

Step 1 While on a call, press the Mute button . The button glows to indicate that Mute is

on.

Step 2 Press Mute again to turn Mute off.

7) VOICEMAIL

New message indicators:

•A solid red light on your

handset

•“New Voicemail” message on

the screen

Listen to messages

Step 1 Press the Messages button

Step 2 As the welcome message plays, enter default pin number 1234, and press the pound key

(#) (please contact Tech Support if you would like to change default pin number).

Step 3 After listening to a message (end of message), press 1 if you want to repeat it. Press 2if

you want to save, and 3to delete that message.

Cisco IP Phone 7821 Quick Start Guide UNIS Tech Support Office

8) FORWARD ALL

Step 1 To forward calls received on your primary line to another number, press the Fwd All

softkey .

Step 2 Enter a phone number or press the Messages button to forward all calls to

voicemail.

Step 3 Look for confirmation on your phone screen.

Step 4 To cancel call forwarding, press Fwd OFF.

9) CONFERENCE

Conference allows you to talk simultaneously with multiple parties.

Step 1 Verify that you are on an active call (not on hold), press the Conference button .

Step 2 Enter the phone number for the party that you want to add.

Step 3 Press the Conference button or the Conference softkey (before or after the party

answers).

The conference begins and the phone displays “Conference.”

Step 4 (Optional) Repeat these steps to add more participants.

The conference ends when all participants hang up.

10)CALL HISTORY

Call History allows you to view information about the most recent 150 calls on your phone. A

call icon is displayed to indicate the type of call:

• Missed: lists the last 50 missed calls

• Received: lists the last 50 received calls

• Placed: lists the last 50 placed calls

• All: lists the last 150 calls, including Missed, Received, and Placed

View your call history

Step 1 Press the Applications button .

Step 2 Select Call History. (Use the Navigation bar and round Select button to scroll and

select.)

Step 3 Select a line to view.

Your phone displays the last 150 missed, placed, and received calls.

Cisco IP Phone 7821 Quick Start Guide UNIS Tech Support Office

Step 4 To view details for a call, scroll to the call and press the more softkey, then press Details.

Step 5 To return to your call history, press the Back softkey. To exit the Applications

menu, press the Applications button .

View your missed calls only

Step 1 View your call history (as shown above).

Step 2 Press the Missed softkey.

View your placed calls only

Press the up arrow on the Navigation bar when the phone is idle, with all menus closed.

Dial from your call history

Step 1 View your call history, or navigate to your missed or placed calls.

Step 2 Scroll to a listing and lift the handset, or press a line button or the Select button.

To edit a number before dialing, press these softkeys: more > EditDial.

11) CORPORATE DIRECTORIES

The Corporate Directory menu contains UNIS contacts that you can access on your phone.

Step 1 Press the Contacts button .

Step 2 Select Corporate Directory. (Use the Navigation bar and round Select button to scroll

and select.)

Step 3 Select one of the two options Last Name or Number, then use the keypad to input search

criteria.

Step 4 Press the Submit softkey.

Step 5 To dial, scroll to a listing and press the Dial softkey. Press Details to check the user

details.

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