Cisco DPC2434 User manual

Model DPC2434 and EPC2434 VoIP

Wireless Home Gateway User Guide

In This Document

IMPORTANT SAFETY INSTRUCTIONS ...............................................................3

FCC Compliance .........................................................................................................9

Introduction...............................................................................................................10

What's In the Carton?...............................................................................................12

Front Panel Description ...........................................................................................14

Back Panel Description ............................................................................................16

Where Is the Best Location for My Wireless Home Gateway?...........................20

What Are the System Requirements for Internet Service?..................................21

How Do I Set Up My High-Speed Internet Access Account? ............................22

How Do I Connect My Devices to Use the Internet?...........................................23

How Do I Configure TCP/IP Protocol? ................................................................ 25

How Do I Install USB Drivers? ...............................................................................28

What Are the Requirements for Ethernet Network Devices? ............................29

How Do I Select and Place Ethernet Network Devices? .....................................30

How Do I Connect Ethernet Network Devices?...................................................31

What Are the Requirements for USB Network Devices?....................................33

How Do I Select and Place USB Network Devices?.............................................34

How Do I Connect USB Network Devices? ..........................................................35

How Do I Troubleshoot My Internet Service Installation?.................................37

What Are the Requirements for Wireless Network Devices? ............................40

How Do I Select and Place Wireless Network Devices? .....................................41

How Do I Install Wireless Network Devices? ......................................................42

2 4011350 Rev D

How Do I Use My Wireless Home Gateway for Telephone Service? ...............44

Where Do I Place My Wireless Home Gateway for Telephone Service?..........45

What Are the Requirements for Telephone Service?...........................................46

How Do I Install the Modem for Telephone Service? .........................................47

How Do I Maintain the Batteries? ..........................................................................50

How Do I Mount the Modem on a Wall? (Optional)...........................................52

How Do I Configure the Wireless Home Gateway?............................................56

Telephone Service Frequently Asked Questions................................................131

Access Basic Gateway Information ......................................................................133

Having Difficulty? ..................................................................................................136

Tips for Improved Performance ...........................................................................139

Front Panel LED Status Indicator Functions.......................................................140

Notices......................................................................................................................143

For Information.......................................................................................................145

4011350 Rev D 3

IMPORTANT SAFETY INSTRUCTIONS

Notice to Installers

The servicing instructions in this notice are for use by qualified service personnel only. To reduce the

risk of electric shock, do not perform any servicing other than that contained in the operating

instructions, unless you are qualified to do so.

20070112 SysInstaller 820 English

Notice à l’attention des installateurs de réseaux câblés

Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent

exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer

aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au

fonctionnement, à moins que vous ne soyez qualifié pour ce faire.

20070112 SysInstaller 820 French

4 4011350 Rev D

IMPORTANT SAFETY INSTRUCTIONS

Mitteilung für CATV-Techniker

Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes

Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine

Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,

außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.

20070112 SysInstaller 820 German

Aviso a los instaladores de sistemas CATV

Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de

personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice

ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a

menos que posea la cualificación necesaria para hacerlo.

20070112 SysInstaller 820 Spanish

4011350 Rev D 5

IMPORTANT SAFETY INSTRUCTIONS

Read These Instructions

Keep These Instructions

Heed All Warnings

Follow All Instructions

Power Source Warning

A label on this product indicates the correct power source for this product. Operate this product only

from an electrical outlet with the voltage and frequency indicated on the product label. If you are

uncertain of the type of power supply to your home or business, consult your service provider or your

local power company.

The AC inlet on the unit must remain accessible and operable at all times.

Ground the Product

WARNING: Avoid electric shock and fire hazard! Do not defeat the safety purpose of

the polarized or grounding-type plug. A polarized plug has two blades with one wider

than the other. A grounding-type plug has two blades and a third grounding prong.

The wide blade or the third prong is provided for your safety. If the provided plug

does not fit into your outlet, consult an electrician for replacement of the obsolete

outlet.

If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed). Grounding provides

some protection against voltage surges and built-up static charges.

Protect the Product from Lightning

For added protection, unplug this apparatus during lightning storms or when unused for long periods

of time. In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.

Verify the Power Source from the On/Off Power Light

When the on/off power light is not illuminated, the apparatus may still be connected to the power

source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged

into an AC power source.

Eliminate AC Mains Overloads

WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets,

extension cords, or integral convenience receptacles. For products that require battery

power or other power sources to operate them, refer to the operating instructions for

those products.

6 4011350 Rev D

IMPORTANT SAFETY INSTRUCTIONS

Prevent Power Cord Damage

Protect the power cord from being walked on or pinched, particularly at plugs, convenience

receptacles, and the point where the cord exits from the apparatus.

Handling Optional, Rechargeable Battery

This product may contain a rechargeable Lithium-Ion battery to provide stand-by operation in the

event of an AC power failure. Heed the following warning and see the instructions later in this guide

for handling, replacing, and disposing of the battery.

WARNING: There is danger of explosion if the battery is mishandled or incorrectly

replaced. Replace only with the same type of battery. Do not disassemble it or attempt

to recharge it outside the system. Do not crush, puncture, dispose of in fire, short the

external contacts, or expose to water or other liquids. Dispose of the battery in

accordance with local regulations and instructions from your service provider.

Handling Disposable Batteries

This product may contain disposable batteries.

Heed the preceding warning about explosion and disposal issues, and follow the Safety and Disposal

instructions below.

Safety

Insert batteries correctly. There may be a risk of explosion if the batteries are incorrectly inserted.

Do not attempt to recharge ‘disposable’ or ‘non-reusable’ batteries.

Please follow instructions provided for charging ‘rechargeable’ batteries.

Replace batteries with the same or equivalent type that we recommend.

Do not expose batteries to temperatures above 100°C (212°F).

Disposal

The batteries may contain substances that could be harmful to the environment.

Recycle or dispose of batteries in accordance with the battery manufacturer’s instructions and

local/national disposal and recycling regulations.

The batteries may contain perchlorate, a known hazardous substance, so special handling and

disposal of this product might be necessary. For more information about perchlorate and best

management practices for perchlorate-containing substance, see

www.dtsc.ca.gov/hazardouswaste/perchlorate

Provide Ventilation and Select a Location

Remove all packaging material before applying power to the product.

Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

4011350 Rev D 7

IMPORTANT SAFETY INSTRUCTIONS

Do not place this apparatus on a bed, sofa, rug, or similar surface.

Do not place this apparatus on an unstable surface.

Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus

(including amplifiers) that produce heat.

Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation

provides proper ventilation.

Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or

other objects on top of this product.

Protect from Exposure to Moisture and Foreign Objects

Do not use this apparatus near water.

WARNING: Avoid electric shock and fire hazard! Do not expose this product to

liquids, rain, or moisture.

WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.

Clean only with a dry cloth. Do not use a liquid cleaner or an aerosol cleaner. Do not

use a magnetic/static cleaning device (dust remover) to clean this product.

WARNING: Avoid electric shock and fire hazard! Never push objects through the

openings in this product. Foreign objects can cause electrical shorts that can result in

electric shock or fire.

Accessories Warning

WARNING: Avoid electric shock and fire hazard! Only use attachments/accessories

specified by your service provider or the manufacturer.

Service Warnings

WARNING: Avoid electric shock! Do not open the cover of this product. Opening or

removing the cover may expose you to dangerous voltages. If you open the cover, your

warranty will be void. This product contains no user-serviceable parts. Refer all

servicing to qualified service personnel.

Servicing is required when the apparatus has been damaged in any way, such as a power-supply cord

or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has

been exposed to rain or moisture, does not operate normally, or has been dropped.

8 4011350 Rev D

IMPORTANT SAFETY INSTRUCTIONS

Check Product Safety

Upon completion of any service or repairs to this product, the service technician must perform safety

checks to determine that this product is in proper operating condition.

Protect the Product When Moving It

Always disconnect the power source when moving the apparatus or connecting or disconnecting

cables.

WARNING: Avoid personal injury and damage to this product! Use only with the cart,

stand, tripod, bracket, or table specified by the manufacturer or sold with the

apparatus. When a cart is used, use caution when moving the cart / apparatus

combination to avoid injury from tip-over.

20080402 Modem Cable with Recharge Battery

4011350 Rev D 9

FCC Compliance

United States FCC Compliance

This device has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against such interference in a residential installation. This equipment generates,

uses, and can radiate radio frequency energy. If not installed and used in accordance with the

instructions, it may cause harmful interference to radio communications. However, there is

no guarantee that interference will not occur in a particular installation. If this equipment

does cause harmful interference to radio or television reception, which can be determined by

turning the equipment OFF and ON, the user is encouraged to try to correct the interference

by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

Consult the cable company or an experienced radio/television technician for help.

Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the

user's authority to operate the equipment.

The information shown in the FCC Declaration of Conformity paragraph below is a

requirement of the FCC and is intended to supply you with information regarding the FCC

approval of this device. The phone numbers listed are for FCC-related questions only and not

intended for questions regarding the connection or operation for this device. Please contact your cable

service provider for any questions you may have regarding the operation or installation of this device.

Declaration of Conformity

This device complies with Part 15 of FCC

Rules. Operation is subject to the following two

conditions: 1) the device may not cause

harmful interference, and 2) the device must

accept any interference received, including

interference that may cause undesired

operation.

VoIP Wireless Home Gateway

Models: DPC2434 and EPC2434

Manufactured by:

Cisco Systems, Inc.

5030 Sugarloaf Parkway

Lawrenceville, Georgia 30044 USA

Telephone: 678-277-1120

Canada EMI Regulation

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.

20060628 FCC Standard

10 4011350 Rev D

Introduction

Welcome to the exciting world of high-speed Internet and high-quality digital

telephone service. Your new Model DPC2434 or EPC2434 Voice-over-Internet

Protocol (VoIP) Wireless Home Gateway is a cable modem that meets industry

standards for high-speed data connectivity along with reliable digital telephone

service. The DPC2434 and EPC2434 wireless home gateways deliver data, voice and

wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in

the home or small office and support high-speed data access and VoIP services, all in

one device. With a DPC2434 or EPC2434 wireless home gateway, your Internet

enjoyment, home and business communications, and personal productivity will

surely soar.

This guide provides procedures and recommendations for placing, installing,

configuring, operating, and troubleshooting your DPC2434 or EPC2434 wireless

home gateway for high-speed Internet and digital telephone service for your home

or office. Refer to the appropriate section in this guide for the specific information

you need for your situation. Contact your service provider for more information

about subscribing to these services.

Benefits and Features

Your new DPC2434 or EPC2434 wireless home gateway offers the following

outstanding benefits and features:

Features an embedded media terminal adapter (EMTA) supporting two-line

voice services

Provides a high-speed broadband Internet connection that energizes your online

experience, such as providing hassle-free downloading and sharing files and

photos with your family and friends

Includes four 10/100BASE-T Ethernet ports and a USB port to provide

connectivity for high-speed data services or to other Internet devices

Assures a broad range of interoperability with most service providers by

complying with Data Over Cable System Interface Specifications (DOCSIS®) 1.0,

1.1, and 2.0 standards along with PacketCable™1.0 specifications to deliver

high-end performance and reliability

Includes two RJ-11 telephony ports for connecting conventional telephones or

fax machines

Allows you to attach multiple devices in your home or office to the wireless

home gateway for high-speed wired and wireless networking and sharing of

files and folders without first copying them onto a CD or diskette

Optional model includes up to two internal Lithium-Ion cartridge-style batteries

for convenient and long-lasting backup power

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