CareTech CareIP User manual

Service manual / Technical Handbook

2

3

Table of contents

1

11

1

REVISIO S

REVISIO SREVISIO S

REVISIO S

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..........................................

....................

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5

55

5

2

22

2

TECH ICAL TERMS

TECH ICAL TERMSTECH ICAL TERMS

TECH ICAL TERMS

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5

55

5

3

33

3

SAFETY I FORMATIO

SAFETY I FORMATIOSAFETY I FORMATIO

SAFETY I FORMATIO

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6

66

6

4

44

4

OVERVIEW CareIP

OVERVIEW CareIPOVERVIEW CareIP

OVERVIEW CareIP

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................................................................

................................

7

77

7

4.1

CareIP front ................................................................................................................ 7

4.1.1

Indicator lights ..................................................................................................... 7

4.2

CareIP back ............................................................................................................... 8

4.2.1

Connection terminals ........................................................................................... 8

5

55

5

DESCRIPTIO OF FU CTIO S

DESCRIPTIO OF FU CTIO SDESCRIPTIO OF FU CTIO S

DESCRIPTIO OF FU CTIO S

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9

99

9

5.1

Activating an alarm ..................................................................................................... 9

5.2

Different types of alarm triggers .................................................................................. 9

5.3

Alarm receivers ........................................................................................................... 9

5.4

Alarm process ............................................................................................................ 9

5.5

Log alarm ................................................................................................................. 10

5.6

Test alarm ................................................................................................................ 10

5.7

Inactivity alarm .......................................................................................................... 11

5.7.1

Home/Away function .......................................................................................... 11

5.8

Call-back after alarm ................................................................................................ 11

5.9

Automatic answer on incoming calls ......................................................................... 12

5.10

Intruder alarm ........................................................................................................ 12

5.11

VoIP – Telephone call over internet ........................................................................ 13

5.12

Heartbeat - activity message ................................................................................. 13

6

66

6

I STALLATIO

I STALLATIOI STALLATIO

I STALLATIO

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...

14

1414

14

6.1

Connection ............................................................................................................... 14

6.2

Connecting external equippment .............................................................................. 14

6.2.1

Inputs ................................................................................................................ 15

6.2.2

Output 1, relay output ........................................................................................ 15

6.2.3

Output 2, transistor output ................................................................................. 15

6.2.4

Output 3, connection to hearing loop systems ................................................... 16

6.3

Installing the SIM card .............................................................................................. 17

6.3.1

GSM Only .......................................................................................................... 17

6.3.2

GSM signal strength check ................................................................................ 17

6.4

PoE .......................................................................................................................... 18

6.4.1

Installing PoE module ......................................................................................... 18

7

77

7

PROGRAMMI G

PROGRAMMI GPROGRAMMI G

PROGRAMMI G

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19

1919

19

7.1

Programming of radio unit ........................................................................................ 19

7.1.1

Programming of radio transmitter ....................................................................... 19

7.1.2

Check radio coverage ........................................................................................ 19

7.1.3

Erase programmed radio units ........................................................................... 19

7.2

Recording of speech message (ID) ........................................................................... 19

7.3

i-care Online ............................................................................................................. 20

7.4

Local programming .................................................................................................. 21

7.5

Service Mode ........................................................................................................... 22

7.5.1

Activate Service Mode ....................................................................................... 22

7.5.2

Service Mode functions ...................................................................................... 22

7.5.3

avigate in Service Mode ................................................................................... 23

7.6

CareIP settings ......................................................................................................... 24

7.6.1

IP settings .......................................................................................................... 24

7.6.2

SIP Settings ....................................................................................................... 26

7.6.3

GSM/GPRS settings .......................................................................................... 27

4

7.6.4

Alarm handling ................................................................................................... 28

7.6.5

Function settings................................................................................................ 29

7.6.6

Settings buttons/inputs/output ........................................................................... 33

7.6.7

Configuration of programmed radio units ........................................................... 34

8

88

8

ALARM TYPES

ALARM TYPESALARM TYPES

ALARM TYPES

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35

3535

35

9

99

9

MAI TE A CE

MAI TE A CEMAI TE A CE

MAI TE A CE

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37

3737

37

9.1

Cleaning ................................................................................................................... 37

9.2

Replacing the battery ................................................................................................ 37

10

1010

10

ACCESSORIES

ACCESSORIESACCESSORIES

ACCESSORIES

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3838

38

11

1111

11

TECH ICAL DATA

TECH ICAL DATATECH ICAL DATA

TECH ICAL DATA

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39

3939

39

12

1212

12

E VIRO ME TAL I FORMATIO

E VIRO ME TAL I FORMATIOE VIRO ME TAL I FORMATIO

E VIRO ME TAL I FORMATIO

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5

1REVISIONS

Rev

Dat

e

Fil

e

nam

e

ote

s

A

08/02/2010

Th_CareIP_

En

_01

F

irst

release

B

16/04/2010

Th_CareIP_En_02

CareIP Mobile

functions

added

C

13/09/2010

Th_CareIP_En_03

Additional

information CareIP Mobile

added

D

18/01/2011

Th_CareIP_En_04

For V1.1.2.0 and newer

E

2011

-

11

-

14

Th_CareIP_En_05

Minor clarifications

F

2013

-

11

-

20

Th_CareIP_En_06

F

or V1.2.3.0 and newer

G

201

3

-

1

2

-

1

6

Th_CareIP_En_0

7

Minor

additions

H

2014

-

02

-

24

Th_CareIP_Sv_08

Description for outputs added

2TECHNICAL TERMS

Abbreviation

Meaning

DHCP

Dynamic Host Configuration Protocol

–

Dynami

c assignment of

IP-addresses

SIP

Session Initiation Protocol

–

Proto

c

ol

for initiation of int

eractive

multimedia sessions

RTP

Real

-

time Transport Protocol

–

Proto

c

ol specifie

d

f

or carrying

data streams in real time e.g. audio or video

VoIP

Voice over Internet Protocol

–

Transfer of voice calls via networks

based in the Internet protocol (IP)

D

S

Domain ame System

-

S

ystem

that translates

”nam

es

” (FQD )

to IP-addresses

FQD

Fully Qualified Domain ame

S TP

Simple etwork Time Protocol

–

S

erver

s that provides a

”ti

me

service”

Peer

-

to

-

peer

Two equal units that communicates with each other.

Gat

eway

A network node that connects two different networks that can

use different network protocols or topologies.

etmask

et mask

-

“Mask”

that together with the

IP

-

a

d

dres

s defines the

local network number and ”host”-address

URI

Uniform Resource

Identifi

er

–

string that is used to identify a

resource.

CIP

CareTech IP

–

Proto

c

ol

for digital alarm transfer

Proxyserver

Server

that acts as an intermediary for requests

from units that

are seeking resources from other servers

6

3SA ETY IN ORMATION

The compartment covers on the reverse may be opened only by authorized

person.

Only use recommended battery type as stated under accessories. CAUTIO –

Risk of explosion if battery is replaced by an incorrect type. Dispose of used

batteries shall be done in an environmental friendly way. See environmental

information.

Only use power supply recommended in accessories.

Important information

All systems using radio and network communication are subject to interference

beyond the user’s control.

Products from CareTech are designed to minimise the impact of such

interference. evertheless, the user must be aware that system components can

be subjected to interference or other influences that may cause malfunction.

It is therefore important to regularly check that every part of the system works in

all areas, especially radio communications. Contact your supplier immediately in

case of any suspected malfunction.

Users should pay particular attention to the risk of disruption from products which

communicate using the same or adjacent frequencies.

When connecting or disconnecting external accessories, CareIP shall be turned

OFF and the power supply shall be disconnected from the unit.

For further information, please contact your supplier.

Always read and follow the safety information accompanied by this

symbol

7

4 OVERVIEW CareIP

4.1 CareIP front

4.1.1 Indicator lights

On, (Green)

Steady light: Mains power.

Flashing light: Mains failure or radio programming mode.

Alarm, (Red)

Steady light: Idle mode.

Slow flashing: Alarm state.

Error, (Red)

Off: Idle mode.

Steady light: Problem with Ethernet link or IP configuration.

Slow flashing: Registration to SIP server failed.

Status, (Red/Green)

Off: Idle mode.

Steady red light: o connection to GSM network.

Alternating Red/Green: Away mode

Green button

(CA CEL)

stops the alarm

Red button

activates the alarm

Yellow button

(Function button)

8

4.2 CareIP back

4.2.1 Connection terminals

Volume control: Loudspeaker volume adjustable in eight levels.

Pull cord: Attachment for pull cord when wall mounted.

Power switch: Turns CareIP O and OFF.

DC I : Connection for power supply 7,5VDC

Ethernet port: Connection for cable from broadband/network.

I/O connectors (wired).

Hole for wall mounting

Battery

compartment

SIM

card

Antenna connector

9

5DESCRIPTION O UNCTIONS

CareIP is a digital alarm unit that uses SIP protocol for communication. SIP is a

standard protocol for transfer of speech and video over broadband connections.

If CareIP are connected to a ”Firewall” following UDP ports must be open for

outgoing traffic.

Port 5060 SIP protocol.

Port 10000-10999 RTP protocol.

Port 69 TFTP protocol (programming).

Port 123 S TP

Port 53 D S.

5.1 Activating an alarm

Activation of an alarm can be done by.

•The red button on CareIP.

•Radio unit that is programmed to CareIP.

•Trigger connected to input.

•Pull cord, when wall mounted.

5.2 Different types of alarm triggers

Ten radio transmitters can be programmed with the CareIP, e.g. a radio trigger

and four wired triggers.

5.3 Alarm receivers

Up to ten Contacts and five different call sequences can be programmed. Alarm

against alarm centre is identified by an alarm code that’s programmed in CareIP,

Alarm to telephone is identified through a recorded speech message (ID). The

receiver can establish a speech connection with the person that has activated the

alarm and take appropriate actions.

5.4 Alarm process

CareIP has ten programmable contacts (alarm receivers), the receivers can be a

SIP telephone, mobile telephone or an Alarm centre (in this case a alarm code

must be set).

The unit has five alarm sequence lists that are programmable to call the contacts

in any order, as default all alarm types uses sequence one, any of the alarm types

are programmable to use any of the five sequences.

10

The default setting for each alarm sequence list is: contact 1 -> contact 2 ->

contact 3 -> ….. contact 10.

When an alarm is activated, CareIP first checks which call sequence shall be

used, after that CareIP calls the alarm receivers according to the programmed

order in the call sequence until the alarm is acknowledged or the maximum

number of call attempts is reached.

With acknowledgement means that the receiver confirms that the alarm is

received, this is made with the ”4” key if the receiver is a SIP telephone/ mobile

phone or if the receiver is an alarm centre by sending an acknowledgement

message to CareIP.

If the receiver is a SIP telephone or a mobile phone at e.g. neighbour or relative,

CareIP identifies itself with a recorded speech message. When an alarm is

received at an alarm centre the information (alarm code and alarm type) is sent

digitally to the receiver and no synthetic speech is sent.

If the alarm is a so-called speech connected alarm e.g. Emergency alarm, there is

possibility to establish a two way speech connection. If the alarm is a so-called

technical alarm e.g. Battery alarm there will not be any speech connection.

Disconnection of an alarm is made with the”0” key if the receiver is a telephone or

by a disconnection command from a alarm centre. Care IP automatically

disconnects the call after that the programmed connection time has elapsed

(default set to 150 sec), this time can be extended with the ”4” key on the

telephone or by a command from the alarm centre.

5.5 Log alarm

If the function for log alarm (acknowledgement message, alarm type 89) is

activated, the unit automatically sends a log alarm to a alarm central after that an

alarm is received on a telephone. This function is used to get documentation on

alarms that are received on telephone. The log alarm is called out according to

the call sequence for alarm type 89.

5.6 Test alarm

Test alarm is used to monitor the unit’s functionality and that the connection

works correctly. If the test alarm function is activated a silent alarm will be sent

according to the call sequence for alarm type 26. The time interval for test alarms

can be set between 1 and 999 hours.

CareTech CareIP User manual

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