Canon IX6500 Series User manual

iX6500 series

Service Manual

(iX6510 / iX6520 / iX6530 / iX6540 / iX6550 / iX6560 / iX6580)

Revision 0

QY8-13DG-000

Scope

This manual has been issued by Canon Inc., to provide the service technicians of this product with the information

necessary for qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual

covers information applicable in all regions where the product is sold. For this reason, it may contain information that is

not applicable to your region.

This manual does not provide sufficient information for disassembly and reassembly procedures.

Refer to the graphics in the separate Parts Catalog.

Revision

This manual could include technical inaccuracies or typographical errors due to improvements or changes made to the

product. When changes are made to the contents of the manual, Canon will release technical information when necessary.

When substantial changes are made to the contents of the manual, Canon will issue a revised edition.

The following do not apply if they do not conform to the laws and regulations of the region where the manual or product

is used:

Trademarks

Product and brand names appearing in this manual are registered trademarks or trademarks of the respective holders.

language without the written permission of Canon Inc., except in the case of internal business use.

CANON INC.

Inkjet Device Market Support Management Div.

451, Tsukagoshi 3-chome, Saiwai-ku, Kawasaki-shi, Kanagawa 212-8530, Japan

INTRODUCTION

[ How to use this Service Manual ]

This manual is intended to solve printer problems smoothly, with each section representing the typical service

procedures, as shown below.

This manual does not provide sufficient information for disassembly and reassembly procedures. Refer to the

graphics in the separate Parts Catalog.

iX6500 series

Troubleshooting Identify the problem, and handle it accordingly.

Repair When a part needs to be replaced, see this section.

Adjustment &

Settings After repair, perform the necessary adjustment and settings.

Verification At the end of the servicing, verify the printer following the inspection flow in this

section.

Appendix Information that will be necessary for maintenance and repair of the printer.

TABLE OF CONTENTS

1. TROUBLESHOOTING

1-1. Troubleshooting by Symptom

1-2. Operator Call Error Troubleshooting

1-3. Service Call Error Troubleshooting

2. REPAIR

2-1. Major Replacement Parts and Adjustment

2-2. Disassembly & Reassembly Procedures

(1) External housing removal

(2) Printer unit removal & Ink absorber replacement

(3) Board removal

(4) Carriage unlocking

(5) ASF unit removal

(6) Carriage unit removal

(7) Spur unit and platen unit removal

(8) Purge drive system unit (right plate) and switch system unit (left plate) removal

(9) Engine unit reassembly

(10) Cable wiring and connection

3. ADJUSTMENT / SETTINGS

3-1. Adjustment

3-2. Adjustment and Maintenance in User Mode

3-3. Adjustment and Settings in Service Mode

(1) Service mode operation procedures

(2) Service Tool functions

(3) LF / Eject correction

(4) Ink absorber counter setting

3-4. Grease Application

3-5. Special Notes on Servicing

(1) For smeared printing, uneven printing, or non-ejection of ink

(2) Paper feed motor adjustment

(3) Carriage unit replacement

(4) Ink absorber counter setting

(5) Preventive replacement of ink absorber

(6) Rating label on the bottom case (except China)

4. VERIFICATION AFTER REPAIR

4-1. Standard Inspection Flow

4-2. Integrated Inspection Pattern Print

4-3. Ink Absorber Counter Value Print

iX6500 series

5. APPENDIX

5-1. Customer Maintenance

5-2. Special Tools

5-3. Sensors

5-4. Serial Number Location

6. MACHINE TRANSPORTATION

1. TROUBLESHOOTING

1-1. Troubleshooting by Symptom

iX6500 series TABLE OF CONTENTS

Symptom Solution

Faulty

operation The power does not turn on.

The power turns off

immediately after power-on.

(1) Confirm cable connection:

- DC harness ass'y

=> No incomplete connection, cable breakage, or cable

caught in units

(2) Replace the following item(s):

- Logic board ass'y

- AC adapter

- DC harness ass'y

- Panel cable

A strange noise occurs. (1) Examine and remove any foreign material from the drive

portions.

(2) Replace the following item(s):

- The part generating the strange noise

- Purge drive system unit

Paper feed problems (multi-

feeding, skewed feeding, no

feeding).

(1) Examine and remove any foreign material from the

following parts:

- ASF unit

- PE sensor

- Paper guide unit

- Pressure roller unit

- Spur unit

(2) Confirm that the paper guides are set properly.

(3) Confirm cable connection:

- PE sensor cable

- Paper feed relay harness ass'y

=> No incomplete connection, cable breakage, or cable

caught in units

(4) Replace the following item(s):

- ASF unit

- PE sensor board ass'y

- Pressure roller unit

Printer not recognized by a

USB-connected computer. (1) Confirm the USB cable connection.

(2) Connect the printer to another computer via the USB

cable, and check if the printer is recognized.

(3) Replace the following item(s):

- USB cable

- Logic board ass'y

Unsatisfactory

print quality No printing, or no color

ejected.

Faint printing, or white lines on

See 3-5. Special Notes on Servicing, (1) For smeared

printing, uneven printing, or non-ejection of ink, for details.

(1) Confirm the ink tank conditions:

1 / 52

*1: Replace the print head only after the print head deep cleaning is performed 2 times, and when the

problem persists.

printouts.

Uneven printing.

Improper color hue.

- No remainder of the outer film (the air-through must be

opened)

- Whether the ink tank is Canon-genuine one or not

- Whether the ink tank is refilled one or not

- Re-setting of an ink tank

(2) Remove foreign material from the purge unit caps, if any.

(3) Confirm the conditions of the carriage head contact pins.

(4) Perform cleaning or deep cleaning of the print head.

(5) Perform print head alignment.

(6) Replace the following item(s):

- Print head*1, and ink tanks

- Logic board ass'y

- Purge drive system unit

- Carriage unit

Paper gets smeared. (1) Clean the inside of the printer.

(2) Perform bottom plate cleaning.

(3) Perform paper feed roller cleaning.

(4) Replace the following item(s):

- Pressure roller unit (if smearing is heavy)

- Print head*1 (when smearing is caused by the print head)

The back side of paper gets

smeared. (1) Clean the inside of the printer.

(2) Perform bottom plate cleaning.

(3) Examine the platen ink absorber.

(4) Examine the paper eject roller.

(5) Replace the following item(s):

- The part in the paper path causing the smearing

Graphic or text is enlarged on

printouts in the carriage

movement direction.

(1) Confirm that the carriage slit film is free from smearing

or scratches:

- Cleaning of the timing slit strip film.

(2) Replace the following item(s):

- Timing slit strip film

- Carriage unit

- Logic board ass'y

Graphic or text is enlarged on

printouts in the paper feed

direction.

(1) Confirm that the LF slit film is free from smearing or

scratches:

- Cleaning of the LF slit film.

(2) Replace the following item(s):

- Timing slit disk feed film

- Timing slit disk eject film

- Timing sensor unit

- Platen unit

- Logic board ass'y

2 / 52

1-2. Operator Call Error (by Alarm LED Lit in Orange) Troubleshooting

Errors and warnings are displayed by the following ways:

1. Operator call errors are indicated by the Alarm LED lit in orange, and messages are displayed on the

printer driver Status Monitor.

2. Error codes (the latest 10 error codes at the maximum) are printed in the "operator call/service call error

record" area in EEPROM information print.

Buttons valid when an operator call error occurs:

1. ON button: To turn the printer off and on again.

2. Resume/Cancel button: To cancel the job at error occurrence, and to clear the error.

Cycles of

blinking

of Alarm

LED

Error

code 1) Check points 2) Parts that are likely to be

faulty

2 times No paper in the

rear tray. [1000] Set the paper in the rear tray, and

press the Resume/Cancel button.

If the error is not cleared,

confirm that no foreign material

is inside the paper feed slot.

- PE sensor board ass'y

- ASF unit

- Pressure roller unit

3 times Paper jam. [1300] Remove the jammed paper and

press the Resume/Cancel button. - ASF unit

- Pressure roller unit

4 times Ink may have run

out. [1600] Replace the applicable ink tank,

or press the Resume/Cancel

button to clear the error without

ink tank replacement. When the

error is cleared by pressing the

Resume/Cancel button, ink may

run out during printing.

- Spur unit

Ink tank not

installed. [1660] Install the applicable ink tank(s)

properly, and confirm that the

LED's of all the ink tanks light

red.

- Ink tank

- Carriage unit

5 times Print head not

installed, or not

properly installed.

[1401] Install the print head properly.

If the error is not cleared,

confirm that the print head

contact pins of the carriage are

not bent.

- Print head

- Carriage unit

Faulty print head

ID. Re-set the print head. If the error

is not cleared, the print head may

be defective. Replace the print

head. If the error is not cleared,

confirm that the print head

contact pins of the carriage are

not bent.

- Print head

- Carriage unit

Print head

temperature sensor

error.

[1403]

Faulty EEPROM

data of the print [1405]

3 / 52

head.

7 times Multiple ink tanks

of the same color

installed.

[1487] Replace the wrong ink tank(s)

with the correct one(s). - Ink tank

Ink tank in a

wrong position. [1680] Install the ink tank(s) in the

correct position. - Ink tank

8 times Warning: The ink

absorber becomes

almost full.

[1700] Replace the ink absorber, and

reset its counter. [See 3-3,

Adjustment and Settings in

Service Mode.]

Pressing the Resume/Cancel

button will exit the error, and

enable printing without replacing

the ink absorber. However, when

the ink absorber becomes full, no

further printing can be performed

unless the applicable ink

absorber is replaced.

- Absorber kit

11 times Failed in automatic

print head

alignment.

[2500] Press the Resume/Cancel button

to clear the error, then perform

the automatic print head

alignment again. (Use plain

paper.)

If the alignment pattern was not

printed properly (faint printing,

etc.), perform print head

cleaning, then perform the print

head alignment again.

- Carriage unit

- Print head

- Purge drive system unit

12 times Premium Contents

print error. [4100] Non-genuine ink tanks are

installed. Install the supported

(Canon-genuine) ink tanks.

- Ink tank

13 times The remaining ink

amount unknown

(raw ink present).

[1683] An ink tank which has once been

empty is installed. Replace the

applicable ink tank with a new

one. Printing with a once-empty

ink tank can damage the printer.

To continue printing without

replacing the ink tank(s), press

the Resume/Cancel button for 5

sec. or longer to disable the

function to detect the remaining

ink amount. After the operation,

it is recorded in the printer

EEPROM that the function to

detect the remaining ink amount

was disabled.

- Ink tank

- Spur unit

4 / 52

14 times Ink tank not

recognized. [1684] An incompatible ink tank is

installed (the ink tank LED is

turned off). Install the supported

ink tanks.

- Ink tank

[1750] A non-supported ink tank is

installed (the ink tank LED is

turned off). Install the supported

ink tanks.

- Ink tank

15 times Ink tank not

recognized. [1682] A hardware error occurred in an

ink tank (the ink tank LED is

turned off). Replace the ink tank

(s).

- Ink tank

16 times No ink (no raw

ink). [1688] Replace the empty ink tank(s),

and close the top cover.

Printing with an empty ink tank

can damage the printer.

To continue printing without

replacing the ink tank(s), press

the Resume/Cancel button for 5

sec. or longer to disable the

function to detect the remaining

ink amount. After the operation,

it is recorded in the printer that

the function to detect the

remaining ink amount was

disabled.

- Ink tank

- Spur unit

5 / 52

1-3. Service Call Error (by Cyclic Blinking of Alarm and Power LEDs) Troubleshooting

Service call errors are indicated by the number of cycles the Alarm and Power LEDs blink.

1) Check each point in "Check points & Solution," and perform the solution if it applies.

2) When no solution in "Check points & Solution" is effective, then replace the part listed under "Parts that are

likely to be faulty" one by one from the one most likely to be faulty. The parts are listed in the order of

likeliness to be faulty.

Cycles of

blinking of

Alarm and

Power LEDs

Error Error

code 1) Check points & Solution

2) Parts that are

likely to be faulty

(listed in the order

of likeliness to be

faulty)

2 times Carriage error [5100] (1) Smearing or scratches on the carriage

slit film:

Clean the film using lint-free

paper.

(2) Foreign material that obstructs the

carriage movement:

Remove foreign material.

(3) Ink tank conditions:

Re-set the ink tanks.

(4) Cable connection:

- CR FFC (J500, J501, J502, etc.)

Re-connect the cables.

(5) Scratches or damages to the carriage

slit film:

Replace the timing slit strip film.

(6) Black debris around the carriage rail or

pressure roller:

Replace the carriage unit.

- Timing slit strip film

- Carriage unit

- Logic board ass'y

- Carriage motor

3 times Line feed error [6000] (1) Smearing or scratches on the LF slit

film:

Clean the LF slit film using lint-

free paper.

(2) Foreign material in the LF drive:

Remove foreign material.

(3) Cable connection

Re-connect the cables.

If any damage or breakage of the

cable is found, replace the cable.

(4) LF lock arm spring:

Attach the spring properly.

- Timing slit disk feed

film

- Timing sensor unit

- Paper feed roller

unit

- Logic board ass'y

- Paper feed motor

4 times Purge cam

sensor error [5C00] (1) Foreign material around the purge

drive system unit:

Remove foreign material.

(2) Cable connection:

- LF encoder cable

- Purge drive system

unit

- Logic board ass'y

6 / 52

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