Canon IMAGERUNNER ADVANCE SERIES Installation guide

FAQ Guide

FT6-2269 (010) XXXXXXXXXX Copyright CANON INC. 2019 PRINTED IN CHINA

Please read "Important Safety Instructions" before

operating this product. P.36

After you ﬁnish reading this guide, store it in a safe place for

future reference.

The information in this document is subject to change

without notice.

What is

Your Question?

https://oip.manual.canon

PaperJamsOccur .............................16

Paper Jams Occur Frequently . . . . . . . . . . . . . . . . . . 17

If Paper Jams Occur P.

Check the Following First. . . . . . . . . . . . . . . . . . .4

The Machine Does Not Respond to the

Computer.....................................5

The Authentication Screen (Logon Screen) Is

Displayed and You Cannot Go Further. . . . . . . . . 5

If You Cannot Send Documents to

a Server Using [Scan and Send]. . . . . . . . . . . . . . . 22

Stopping Scanning/Faxing. . . . . . . . . . . . . . . . . . . . . 22

Scanned Documents Cannot Be E-Mailed. . . . . . 23

If You Cannot Send/Forward Faxes. . . . . . . . . . . . . 24

If You Cannot Receive Faxes . . . . . . . . . . . . . . . . . . . 25

The Machine Does Not

Operate P.4

Scan/Fax Cannot Be

Performed Successfully

Loading Paper in the Paper Drawer . . . . . . . . . . . . . 6

When You Have Loaded a Diﬀerent Type of

Paper than the Preset One . . . . . . . . . . . . . . . . . . . . 6

Loading Paper in the Multi-Purpose Tray. . . . . . . . 8

Loading Paper with Printed Logos . . . . . . . . . . . . . 10

LoadingEnvelopes............................11

How to Load Paper P.

What's Your Problem?

Contents

Canceling Copy/

Print Jobs P.26

Installing the

Printer Driver P.27

Replacement Parts P.28

An Error Screen Is

Displayed P.30

Images Are Shifted/Slanted. . . . . . . . . . . . . . . . . . . . 13

Irregularities Appear in Images/Images

AreFaint.....................................13

Black Streaks Appear in Images . . . . . . . . . . . . . . . . 14

Bleed-throughOccurs.........................15

Printing Results Are

Not Satisfactory P.

Loading Paper or Paper

Settings Cannot Be Done

Successfully

Illustrated Index P.32

Appendix P.36

You Can Consult the User's Guide! . . . . . . . .43

If You Notice a Search Number. . . . . . . . . . . .43

Do You Want to

Know More? P.43

PaperIsNotFed...............................18

If the "Load paper." Message Is Displayed . . . . . . 19

Printing Cannot Be Performed on the Expected

SideofPaper.................................20

Printing Cannot Be Performed with the

ExpectedSize................................20

In Two-Sided Printing, the Print Direction Diﬀers

between the Front and Back Sides of the Paper

. . . 21

Check the Following First

Is a message displayed on the touch

panel display?

Message

Simple Message

N O T E

If an error message is displayed P.30

Check 1

Is the main power indicator O?

If the main power indicator does not light

when you turn the main power ON, check

the power plug.

Main power

indicator

I (ON)

* Note that the power plug or outlet may be

diﬀerent in shape depending on the region.

Check 3

Is lit?

Press this to cancel the

Sleep mode.

Check 2

Is the machine correctly connected to

the computer?

Check the network connection.

0YAS-006

Setting up the Network Environment

User's Guide

How to use the search number P.43

Check 4

The Machine Does Not Operate

Check the Following First

The Machine Does Not Respond to the Computer / The Authentication Screen (Logon Screen) Is Displayed and You Cannot Go Further

Set the IP address again.

0YAS-00K

Setting an IP Address

User's Guide

How to use the search number P.43

Solution 3

Restart the machine.

1. Press the main power switch to turn oﬀ the

machine.

CAUTION!

Note that turning OFF the machine deletes the

data that is waiting to be processed.

2. Check that the main power indicator has turned

oﬀ.

3. Press the power switch again.

Install the printer driver again.

N O T E

For more information P.27

Solution 1

Solution 2

The Machine Does Not Respond

to the Computer

The Authentication Screen

(Logon Screen) Is Displayed

and You Cannot Go Further

Log on to the machine using a

registered user ID.

To continue the operation when the

authentication screen (logon screen) is

displayed, it is necessary to log on with a

registered user ID.

0YAS-022

Logging into the Machine

User's Guide

How to use the search number P.43

Solution

Loading Paper in the Paper Drawer / When You Have Loaded a Dierent Type of Paper than the Preset One

How to Load Paper

When You Have Loaded a Dierent

Type of Paper than the Preset One

Loading Paper in the Paper

Drawer

2Slide the light blue knobs to adjust the positions

of the paper guides.

Align the protrusion to the

appropriate paper size marking.

3First fan the paper stack well and then load it.

Make sure that this

line is not exceeded.

The print side face up

4Place the paper drawer back into the machine.

CAUTION!

Be careful not to get your ngers caught

between the paper drawer and the machine.

POI N T

When you have changed the paper size, replace

the paper size label with an appropriate one, as

necessary. P.32

When you have loaded a diﬀerent type of paper

than the preset one, be sure to change the paper

type setting. on the right half of this page

2Press [Preferences] [Paper Settings] [Paper

Settings] on the touch panel display.

POI N T

If the displayed paper size is diﬀerent from the

loaded paper size, adjust the paper guides.

2. Press [Set].

Press

Select the

paper source.

1. Check the

paper size.

When You Have Loaded a Dierent Type of Paper than the Preset One

CAUTION!

Make sure to select the paper of appropriate

basis weight.

2. Press [OK].

6Press [OK].

When you have loaded custom size

paper

Specify the paper size manually.

0YAS-02E

Specifying custom size paper

User's Guide

How to use the search number P.43

1. Select the

paper type.

0YAS-0KU

Hardware Speciﬁcations

How to use the search number P.43

For available paper, see the following.

Loading Paper in the Multi-Purpose Tray

How to Load Paper

2Adjust the position of the paper guides.

Align the paper

guides to the paper

size markings.

Tray extension

POI N T

Pull out the tray extension when loading large-

sized paper.

3First fan the paper stack well, align the edges

on a ﬂat surface, and then load it.

Make sure that this line is not exceeded.

The print side face down

If the paper type setting does not match

the paper you have loaded

Change the setting manually.

3Press [OK]

2. Press

1. Select the

paper size.

Press

1. Select the

paper type.

2. Press

Loading Paper in the Multi-

Purpose Tray

Loading Paper in the Multi-Purpose Tray

When you have loaded custom size

paper

0YAS-02F

Specifying custom size paper

User's Guide

How to use the search number P.43

Printing on the back side of printed

paper

1. Load paper in the multi-purpose tray the

print side face down.

2. In the [Paper Type] selection screen,

press [2nd Side of 2-Sided Page].

CAUTION!

For this operation, paper can only be loaded

in the multi-purpose tray.

POI N T

You can use only paper printed with this

machine.

0YAS-0KU

Hardware Speciﬁcations

How to use the search number P.43

For available paper, see the following.

Loading Paper with Printed Logos

How to Load Paper

Loading Paper with Printed Logos

Refer to the table below to load paper with printed logos.

Example: When printing on A4 size paper

Orientation

Printing result

Paper Drawer Multi-Purpose Tray

Co.Ltd.

Paper Drawer

Paper

Logo

Co. td.L

Multi-Purpose Tray

ABC

Co. Ltd.

Co.Ltd.

Co. td.L

ABC

Co. Ltd.

N O T E

When copying to paper with printed logos

User's Guide

N O T E

Basic Paper Loading Operations

•For paper drawer P.6

•For multi-purpose tray P.8

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