Canon ImageRUNNER ADVANCE DX 6780i Installation guide

FAQ Guide

Please read "Important Safety Instructions"

before operating this product. P.38

After you finish reading this guide, store it in a safe

place for future reference.

The information in this document is subject to change

without notice.

What is

Your Question?

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https://oip.manual.canon/

Paper Jams Occur . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Paper Jams Occur Frequently . . . . . . . . . . . . . . . . . . 19

If Paper Jams Occur P.

If You Cannot Send Documents to

a Server Using [Scan and Send]. . . . . . . . . . . . . . . 24

Stopping Scanning/Faxing. . . . . . . . . . . . . . . . . . . . . 24

Scanned Documents Cannot Be E-Mailed. . . . . . 25

If You Cannot Send/Forward Faxes. . . . . . . . . . . . . 26

If You Cannot Receive Faxes . . . . . . . . . . . . . . . . . . . 27

The Machine Does Not

Operate P.

Scan/Fax Cannot Be

Performed Successfully

How to Load Paper P.

Check the following first . . . . . . . . . . . . . . . . . . . . . .6

The Machine Does Not Respond to the Computer . . . 7

The Authentication Screen (Logon Screen) Is

Displayed and You Cannot Go Further . . . . . . . . . . . . . . . .7

Loading Paper in the Paper Deck . . . . . . . . . . . . . . . 8

Loading Paper in the Paper Drawer . . . . . . . . . . . . . 8

When You Have Loaded a Different Type of

Paper than the Preset One . . . . . . . . . . . . . . . . . . . 10

Loading Paper in the Multi-Purpose Tray . . . . . . . 11

When loading paper in the optional

Document insertion. . . . . . . . . . . . . . . . . . . . . . . . . . 12

Loading Paper with Printed Logos . . . . . . . . . . . . . 13

Loading Tab Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

What's Your Problem?

Contents

Canceling Copy/

Print Jobs P.28

Installing the

Printer Driver P.29

Replacement Parts P.30

An Error Screen is

Displayed P.32

Images Are Shifted/Slanted/Skewed

. . . . . . . . . . . . . 15

Irregularities Appear in Images/Images

Are Faint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Black Streaks Appear in Images . . . . . . . . . . . . . . . . 16

Bleed-through Occurs . . . . . . . . . . . . . . . . . . . . . . . . . 17

Printing Results Are

Not Satisfactory P.

Loading Paper or Paper

Settings Cannot Be Done

Successfully

Illustrated Index P.34

Appendix P.38

You Can Consult the User's Guide! . . . . . . . .43

If You Notice a Search Number. . . . . . . . . . . .43

Do You Want to

Know More? P.43

Paper Is Not Fed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

If the "Load paper." Message Is Displayed . . . . . . 21

Printing Cannot Be Performed on the

Expected Side of Paper. . . . . . . . . . . . . . . . . . . . . . . 22

Printing Cannot Be Performed with the

Expected Size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

In Two-Sided Printing, the Print Direction Differs

between the Front and Back Sides of the

Paper.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Check the following rst

Is a message displayed on the touch

panel display?

Message

Simple Message

NOTE

If an error message is displayed P.32

Check 1

Is the main power indicator O?

If the main power indicator does not light

when you turn the main power ON, check

the power plug and the breaker.

Main power indicator

4W17-0YL

Inspecting the Breaker

User's Guide

How to use the search number P.43

Check 3

Is sleep mode activated?

Tap the touch panel

display to cancel Sleep

mode.

Check 2

Is the machine correctly connected to

the computer?

Check the network connection.

0UW1-006

Setting up the Network Environment

User's Guide

How to use the search number P.43

Check 4

The Machine Does Not Operate

Check the following rst

The Authentication Screen

(Logon Screen) Is Displayed

and You Cannot Go Further

Log on to the machine using a

registered user ID.

To continue the operation when the

authentication screen (logon screen) is

displayed, it is necessary to log on with a

registered user ID.

0YAS-022

Logging into the Machine

User's Guide

How to use the search number P.43

Solution

The Machine Does Not Respond to the Computer / The Authentication Screen (Logon Screen) Is Displayed and You Cannot Go Further

Set the IP address again.

0YAS-00K

Setting an IP Address

User's Guide

How to use the search number P.43

Solution 3

Restart the machine.

1. Press the main power switch to turn off the

machine.

CAUTION!

Note that turning OFF the machine deletes the

data that is waiting to be printed.

2. Check that the main power indicator has turned

off.

3. Press the power switch again.

Install the printer driver again.

NOTE

For more information P.29

Solution 1

Solution 2

The Machine Does Not Respond

to the Computer

Loading Paper in the Paper Deck / Loading Paper in the Paper Drawer

How to Load Paper

Loading Paper in the Paper Deck Loading Paper in the Paper

Drawer

CAUTION!

Of the A4 size, you can load the preset size of paper

in the paper deck.

NOTE

When loading paper in the optional paper deck.

User's Guide

2First fan the paper stack well and then load it.

Make sure that this line is not exceeded.

The print side face down

3Return the paper deck to its original position.

CAUTION!

Be careful not to get your ngers caught between

the paper drawer and the machine.

2Squeeze the light blue tabs and adjust the

positions of the slide guides.

3First fan the paper stack well and then load it.

Make sure that this line is not exceeded.

The print side face down

Paper Orientation

Paper

Drawer

A4 A4R

Loading Paper in the Paper Drawer

4Place the paper drawer back into the machine.

CAUTION!

Be careful not to get your ngers caught between

the paper drawer and the machine.

POINT

When you have changed the paper size, replace

the paper size label with an appropriate one, as

necessary. P.34

When you have loaded a different type of paper

than the preset one, be sure to change the paper

type setting. P.10

AVPP-TBM

Available Paper

How to use the search number P.43

For available paper, see the following.

When You Have Loaded a Dierent Type of Paper than the Preset One

How to Load Paper

2Press [Preferences] [Paper Settings] [Paper

Settings].

POINT

Any paper source other than 1to 4is optional.

For more information User's Guide

POINT

If the displayed paper size is different from the

loaded paper size, adjust the slide guides.

2. Press [Set].

Press

Select the

paper source.

1. Check the

paper size.

1. Select the

paper type.

CAUTION!

Make sure to select paper type that matches the

basis weight of the loaded paper.

2. Press [OK].

6Press [OK].

When you have loaded custom size

paper

Set the paper size manually.

0U7J-02A

Specifying Paper Size and Type in the

Paper Deck/Drawer

User's Guide

How to use the search number P.43

When You Have Loaded a Dierent

Type of Paper than the Preset One

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