Canon BJC-620 User manual

BJC-620

USER’S

MANUAL

Canon

BJC-620 Table of Contents

1. Introduction 1 – 1

Supplies and Accessories 1 – 2

Ink Tanks 1 – 2

Canon Specialty Papers 1 – 2

Getting Help From Canon 1 – 3

Servicing the Printer 1 – 4

2. Using the Microsoft Windows Printing System 2 – 1

Understanding the Microsoft Windows Printing System 2 – 2

Checking the Computer Requirements 2 – 2

Printing With the Microsoft Printing System 2 – 3

Using On-Line Help 2 – 4

Using the Microsoft Windows Printing System Program Group 2 – 5

The Microsoft Windows Printing System Dialog Boxes 2 – 6

Opening the Microsoft Windows Printing System Dialog Boxes 2 – 6

Overview of the Microsoft Windows Printing System 2 – 8

Microsoft Windows 95 2 – 8

Microsoft Windows 3.1 or Microsoft Windows for Workgroups 3.1 2 – 11

Checking the Status of a Print Job 2 – 13

Using the Status Window 2 – 14

Opening the Status Window 2 – 14

Using the Toolbar 2 – 15

Using the Status Window as an Icon 2 – 15

Messages Displayed in the Status Window 2 – 17

Customizing the Status Window 2 – 18

Customizing Display Options 2 – 18

Maintaining the Printer From the Status Window 2 – 19

The Printer Options Dialog Box 2 – 20

3. Paper Handling 3 – 1

Selecting Paper Types 3 – 2

Paper Guidelines 3 – 4

Before Loading Paper 3 – 5

Setting the Paper Thickness Lever 3 – 5

Setting the Paper Selection Lever and the Paper Support 3 – 6

Printer Settings for Various Print Media 3 – 8

Automatically Feeding Paper 3 – 9

Auto Feed Guidelines 3 – 13

Manually Feeding Paper 3 – 15

Printing on Envelopes 3 – 18

Preparing Your Software 3 – 18

Loading Envelopes 3 – 19

Using Canon Specialty Paper 3 – 22

Canon’s High Resolution Paper HR-101 3 – 22

Fabric Sheets FS-101 3 – 24

4. Maintaining the Printer 4 – 1

Printer Guidelines 4 – 1

Cleaning the Printer 4 – 3

Cleaning the Print Head Unit 4 – 4

Using the Microsoft Windows Printing System 4 – 5

Using the Operator Panel 4 – 5

Ink Tank Guidelines 4 – 7

Replacing an Ink Tank 4 – 8

Replacing the Print Head Unit 4 – 12

Print Head Unit Guidelines 4 – 12

Removing the Used Print Head Unit 4 – 13

Installing a New Print Head Unit 4 – 14

Transporting the Printer 4 – 18

5. Troubleshooting 5 – 1

Using Canon’s Support Services 5 – 1

Identifying Your Printer Problem 5 – 2

General Problems 5 – 3

Initialization Errors 5 – 3

Clearing Paper Jams 5 – 5

Ink Problems 5 – 6

Ink Tanks Continually Run Out of Ink 5 – 6

Ink Tank Incorrectly Installed 5 – 7

Troubleshooting the Microsoft Windows Printing System 5 – 7

Technical Notes 5 – 11

Bios Setups for Various Systems 5 – 11

Appendix

ASpecifications A – 1

Appendix

BUsing the BJC-620 in a Network Environment B – 1

Glossary G – 1

Index I – 1

FCC Regulations FCC –

Warranty W – 1

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Congratulations on your purchase of the Canon BJC-620 Color Bubble Jet Printer. We appreciate

your choosing this printer to meet your printing needs.

Your printer features the Microsoft Windows Printing System, which makes printing from

Microsoft Windows faster and easier than ever before. With the Microsoft Windows Printing

System, your printer is able to print faster than traditional approaches. As soon as the Microsoft

Windows Printing System accepts a document for printing, you can return to your application.

You receive instant notification of printer information and you can see the printer's status on your

computer screen.

The BJC-620 offers exceptionally high print quality and fast print speed using both color and

black inks. We are certain you will be satisfied with its advanced Bubble Jet technology.

This chapter:

Lists the supplies and accessories you can purchase for the printer

Describes Canon's customer support services

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Your BJC-620 printer supports excellent and unique print media options that will allow

you to produce dazzling, professional, and fun presentations. All of these print media

are specially designed and manufactured to work with your Canon color printer so you

can produce the finest output possible.

Canon has an extensive dealer network equipped to offer you supplies as you need

them. To find a dealer near you, call the Canon Referral Service at 1-800-848-4123.

If supplies are not available from your local dealer, you can order directly from Canon

by calling 1-800-671-1090.

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Your BJC-620 comes with the following ink tanks:

Canon Ink Tank BJI-201 Bk HC (black, high capacity)

Canon Ink Tank BJI-201 C (cyan)

Canon Ink Tank BJI-201 M (magenta)

Canon Ink Tank BJI-201 Y (yellow)

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Canon manufactures various specialty papers, including:

Bubble Jet Paper LC-301 (water resistant)

Coated Paper LC-101

High Resolution Paper HR-101

Transparency CF-102

Back Print Film BF-102

High Gloss Film HG-101

Fabric Sheet FS-101

T-Shirt Tranfers TR-101

Greeting Cards GC-101

Brochure Paper BP-101

See Chapter 3, Paper Handling, for details on Canon's specialty papers.

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Chapter 1

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Canon provides experienced support personnel to help you in every way

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You can easily contact Canon on the World Wide Web. Our address is:

http://www.ccsi.canon.com

Canon provides a bulletin board service (BBS), which is useful for obtaining newly

developed third-party drivers. Call 1-757-420-2000. The protocol for the BBS is up to

28,800 bps, eight data bits, one stop bit, and no parity.

If you use CompuServe®, You can access the Canon Peripherals Forum. This allows

you to talk with other users, send a message to Canon, or download printer drivers.

Just type GO CANON at any CompuServe prompt.

If you have a modem, you can connect to Canon through the Web, its BBS, or

Compuserve. Through these on-line services, you can retrieve general

information about specific products.

If you are looking for information about any Canon printer driver for a unique

situation, you can contact one of the Canon on-line services.

You can retrieve information from the on-line services at any hour of the day or

night.

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Canon provides a 24-hour, toll-free Fax Retrieval System. You can use this service to

get helpful documents faxed directly to your fax machine. These documents contain

useful information to assist you in the operation of your Canon printer. To access this

service, call 1-800-526-4345.

One of the first things you may want to do after setting up your printer is call the

Canon Fax Retrieval System and request an index of the documents available to

you through this service. Documents will be faxed directly to your fax machine.

The Fax Retrieval System offers up-to-date information about specific products.

By reviewing the index, you can determine what information would be beneficial

to your installation.

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Chapter 1

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Canon provides customer support and service for all Canon printer products. If you

have any questions regarding your new printer, call the Canon Computer Systems

Customer Care Center at 1-800-423-2366. Support is available from 6 A.M. to 12

MIDNIGHT Eastern Standard Time. (EST) Seven days a week except holidays.

If you seem to have an operational problem, try to solve it by using the Super

Solver. If you cannot quickly resume normal operation, contact Canon's

experienced support personnel at the Customer Care Center.

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The Canon BJC-620 Color Bubble Jet Printer is designed with the latest technology to

provide trouble-free operation. The warranty information at the back of the manual

describes Canon's limited one-year warranty for its Bubble Jet printers. Be sure to read

the warranty information to find out about the different service options available to

you.

Save your sales receipt for proof of purchase. In the event that your printer needs

service, you will need your proof of purchase to obtain warranty service.

If you feel your BJC-620 Color Bubble Jet Printer needs servicing, contact Canon on

the World Wide Web to locate the Canon Authorized Service Facility (ASF) nearest

you or to find out about the exclusive Canon Instant Exchange warranty program. If

you do not have access to the Web, call the Customer Care Center.

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Chapter 1

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This chapter introduces you to the Microsoft Windows Printing System

for the BJC-620. It includes:

Understanding the Microsoft Windows Printing System

Printing with the Microsoft Windows Printing System

Using the Microsoft Windows Printing System program group

The Microsoft Windows Printing System dialog boxes

Overview of the Microsoft Windows Printing System

Checking the status of a print job

Using the Status Window

Customizing display options

Maintaining the printer from the Status Window

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The Microsoft Windows Printing System manages the communications between your

computer and printer. It divides the work between the two, helping the printer and

computer work together to optimize performance.

The Microsoft Windows Printing System processes documents from Microsoft Windows

applications faster than traditional methods, and lets you quickly see the status of your

print job. If you install the included sound files, your computer will actually tell you

verbally what your printer is doing.

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Your Quick Start Guide describes how to install the Microsoft Windows Printing

System. To use the system, make sure your computer system has the following minimum

configuration:

386SX 16MHz personal computer

10 MB of physical and virtual memory combined, of which at least 4 MB must be

physical RAM

VGA or super VGA color graphics monitor

6 MB of available disk space for full installation of Microsoft Windows Printing

System

Microsoft Windows 95, Microsoft Windows 3.1, or Microsoft Windows for

Workgroups 3.1

Parallel printer port with bi-directional communication capability

The printer may not print some pages at high resolution with the system above. In this

case, the following are suggested.

486SX 25MHz personal computer

16 MB of physical and virtual memory combined, of which at least 8 MB must be

physical RAM

You need a sound card to play sounds with the Microsoft Windows Printing System

messages.

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Chapter 2

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One-way communication from computer to printer has been the standard for years.

The Microsoft Windows Printing System offers dynamic two-way communication.

With the Microsoft Windows Printing System, your computer knows what your

printer is doing.

To take advantage of the dynamic two-way communication, one end of a bi-

directional parallel cable connects to the printer and the other end connects directly

to your computer

You must use a bi-directional cable for proper operation. Also, your computer's

interface must have bi-directional capability. If your computer tells you that it cannot

find the BJC-620 printer, but the printer is plugged in, turned on, and connected to

the computer, see the Technical Notes starting on page 5-11.

Every time you print, the Microsoft Windows Printing System displays the Status

Window. This window shows you the paper moving through the printer, how long it

will take to print the document, and how much of the document has printed. From

the Status Window you can pause, resume, force, or delete the print job, print the

self test, or clean the print heads.

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Chapter 2

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