Brother QL-820NWB User manual
VisitUs Reception
Welcome to
Brother QL-820NWB Printer
Set-up guide
© www.visit-us.com
Printer Set up
(Important to do this first)
Delete the VisitUs Reception
App from your iPad
Go to the App Store and
download the latest version of
VisitUs Reception.
On the iPad
1
2
3Open the ‘Settingsʼ app on the front screen of
your iPad. (Grey icon with a cog)
This should show an option showing for ‘Wi-Fiʼ. Click here for
‘Settingsʼ
4Check to confirm your iPad is
connected to your network Wi-Fi
as it is necessary to be linked
function.
(We will need your network/Wi-Fi
password to connect to shortly)
5
Click & hold
Click
© www.visit-us.com
Your iPad is now ready to be linked to your printer
6
On the Printer
Printer Set up
Open and remove labels that are currently installed
(if any). Insert the DK22205 62mm labels that were
provided. If you insert a different type of label it may
result in multiple pages being printed or no printing
at all.
Close the lid of the printer, press the ‘menuʼ button
then use the arrow keys to find the “Administration
4/7” option. Press the “OK” button.
2
1
Next it will ask you to set the Date.
Use the arrow keys to enter the
correct date and press the “OK”
button to proceed to the Month,
Day then confirm.
3
4
Press the ‘downʼ arrow key until you
find the “Reset" option. Press the
“OK” button.
Make sure the “Factory Reset”
option is selected. Press the “OK”
button.
Make sure the “Reset” option is
selected. Press the “OK” button.
The printer will now reset all settings and restart
After restarting the printer will ask you to select
a language. Press the “OK” button.
Select your language using the arrow keys and
then press the “OK” button.
5
Now set the time the same way you set the
date by using the arrow keys and “OK” button
to proceed.
© www.visit-us.com
Click
Printer Set up
You will now be taken to the main
menu of the printer
To connect the printer to the wifi press the
“Menu” button then use the arrow keys to
find the “WLAN 5/7” option. Press the
“OK” button.
1
2
3
4
Make sure the "WLAN (ON/Off)” option is
selected and then press the “OK” button.
Make sure the “On” option is selected and
press the “OK” button.
The Wi-Fi will now be enabled on the printer.
After a couple of seconds the printers screen will go
back to the main menu.
Press the “Menu” button and then use
the arrow keys to go to the "WLAN 5/7”
option and press the “OK” button.
Press the down arrow key to select
the “Network Mode” option and
press the “OK” button.
6
5
Make sure that “Infrastructure Mode” is selected
and press the “OK” button.
The printer will now return to the Menu and the
“WLAN 5/7” option should be on the screen.
Press the “OK” button.
7
On the Printer 1
*
© www.visit-us.com
Printer Set up
Use the arrow keys to select the “Infra Manual Settings”
option. Press the “OK” button.
The Printer will now search for available wireless
networks.
Once it has finished it will display a list of networks.
1
2
3
4
5
You will now need to use the arrow keys to enter the password
and press the “OK” button to proceed to the next character.
If you need to enter a different case character or a number then simply
press the “Menu” button to change between the different options.
Use the arrow keys to select the Wi-Fi network that
you iPad is connected too which we checked earlier
then press the “OK” button.
When you have entered the password press the “OK”
button twice to confirm.
The printer will now try to connect to your WIFI network.
(If the printer hangs on the connecting screen, press the “OK”
button which will return you to the main menu.
(If you do not see the Wi-Fi symbol in top right, repeat the
last 12 steps.)
You will have successfully connected the printer to the
network when you see the WIFI symbol in the top right of
the main menu screen.
6
7
Choose
Wi-Fi Network
On the Printer 2
© www.visit-us.com
Printer Set up
Now we need to find the IP address of the printer to enter it
into the Dashboard and update the iPad.
To do this press the “Menu” button.
1
2
3
4
Use the arrow keys to select the “WLAN 5/7” option and
press the “OK” button.
Use the arrow keys to select the “WLAN status” option
and press the “OK” button.
Make sure that the “Infrastructure Mode” option is
selected and press the “OK” button.
Make a note of the “IP Add” number.
(Example: 172.20.10.3) IP Address
is here
To exit out of this screen press the “Back arrow” button
4 times until you get to the main menu.
5
X 4
On the Printer 3
© www.visit-us.com
Printer Set up
On the PC/Mac
Login to the dashboard at
https://dashboard.visit-us.com
1
2
Click on “Configure System” down the
left hand side, then “Printer”
Click
Click
Under “Printer Options”
enter the IP address of the
printer that we noted
earlier and enter it under
the “IP address” section.
3
4
Enter IP Address
Finally click on the green “Update Changes”
button in the top right corner of the dashboard.
© www.visit-us.com
The ‘Badge Creatorʼ section is
located by clicking on ‘configure
systemʼ then ‘sign In Typesʼ,
followed by ‘Print Badgesʼ
Customise how your
badge looks here
Click
Click
Printer Set up
Open the app if it wasn't already open.
If it was open you should have seen the app update after we made the changes in the dashboard.
Complete a test sign in to see if the badge prints successfully.
On the iPad
On the Printer
(Optional but recommended)
To ensure that the printer does not lose it's Wi-Fi connection and change
its IP address we will disable the Auto Power Off feature.
Press the “Menu” button. Use the arrow keys to select the
“Settingsʼʼ option. Press the “OK” button.
1
2
3
Use the arrow keys to select the “Auto Power Off” option.
Press the “OK” button
Ensure that the “Adapter” option is selected
then press the “OK” button.
Use the arrow keys to select the “Off” option then
press the “OK” button.
4
5Finally press the “Back arrow” button to return to
the ‘main menuʼ of the printer.
© www.visit-us.com
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