Boca HOME OFFICE User manual
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HOME OFFICE MODEM
33.6
Internal/External Fax Modem
Advanced User’s Guide
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HOME/OFFICE MODEM
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Before You Begin your Installation
The product you have purchased is designed to be
easily installed into most IBM PC or compatible
systems. Many products have large, easy-to-read
legends to allow for the easy configuring of the
product. This installation manual contains detailed
instructions. Most included software has automatic
installation programs to place the software correctly onto your
computer. However, as all computers are configured differently, you
may be required to perform some basic DOS or Windows tasks. If you
are not familiar with basic DOS commands such as DIR, CD, or EDIT,
you should check your DOS manual, or seek assistance from you
local computer dealer to install the product.
How to get Technical Assistance
The dealer that you purchased this product or your computer from is
the first place you should go for technical assistance. The dealer is
usually the most qualified source of help, and
is most familiar with your system and how
this product should be installed. Many dealers
have customer service and technical support
programs, with varying levels of support
offered, depending on your needs and computer knowledge. Please
contact the dealer first whenever a problem occurs. International
customers will find that contacting the place of purchase for
assistance will be much more efficient than contacting Boca
Reserach directly.
If your Dealer Can’t Assist you
If you can’t get assistance from your dealer, the manufacturer
provides varying levels of technical assistance as summarized on the
following page. All phone numbers are based in the United States.
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HOME/OFFICE MODEM
The Standard Free Technical
Support number is for
quick answers to specific
inquiries on product
features and technical
questions (call 561-241-8088;
M-F, 8 am to 6:30 pm EST).
Direct access to technical
support representatives is
provided on a limited basis.
If you require immediate
attention or in-depth help
with the installation of the
product, please call our 900-priority support number for service. This
number gives you immediate access to senior-level technicians. The
number is 900-555-4900. You will be charged $2.00 per minute. The
charges will appear on your next phone bill.
Damaged or Missing Items
We use many world-class quality assurance programs to ensure the
product you purchased is of the highest caliber. Sometimes, however,
a component may be missing from the box, or is damaged or corrupt
in some way. If this happens, immediately return the entire package
to your place of purchase so you may exchange it for a new one. Your
dealer should be able to provide you with an exchange far more
quickly than by contacting us directly. If for some reason you are
unable to return the product directly to its place of purchase, refer to
the “Servicing Your Product” and “Warranty” sections in this manual
for instructions.
Boca BBS
561-241-1601 Standard Free
Technical Support
561-241-8088
On-Line Support!
CompuServe: GO BOCA
Internet:
email: [email protected]
on the World-wide WEB:
http://www.bocaresearch.com
Priority Service
900-555-4900
($2 per minute)
Automated
Fax Retrieval
System
561-995-9456
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Using the Boca Research HOME/OFFICE MODEM manual.
This manual provides installation and operating instructions for the
Boca HOME/OFFICE MODEM.The manual assumes the user has basic
computer skills and is familiar with personal computers. Its primary
purpose is to provide physical installation instructions and basic
troubleshooting. All sections should be read carefully before
beginning any installation procedures. Our customer support
experience has shown that many costly and time-consuming calls to
our technical support staff can be avoided with closer attention to the
information provided here. In addition to following the instructions
provided in this manual, you will also need to consult the
documentation supplied with your communications software.
Copyright
©1996 Boca Research, Inc. All rights reserved. No reproduction of this
document in any form is allowed without permission in writing from Boca
Research, Inc. Boca Research is not liable for any damage resulting from
technical or editorial errors or omissions contained in this document. The
information in this manual is subject to change without notice. Revisions to the
product(s) in this manual may occur at any time without notice.
Trademarks
All Boca Research products are trademarks of Boca Research, Inc. All other
references to computer systems, software, and peripherals use trademarks
owned by their respective manufacturers.
Publication Date: December, 1996
Printed in the U.S.A. HOMEOFF.PM6
IMPORTANT NOTICE
FCC Requirements
The Federal Communications Commission (FCC) restricts the way
you can use modems. Read the FCC compliance statement found in
Appendix B of this manual.
Connecting the Modem
You can connect the modem to various types of telephone jacks. The
acceptable phone jack types are RJ-11, RJ-12, RJ-13, RJ-41S, and RJ-
45S. Most homes and businesses use one of these jacks. If your
phone system does not have a modular jack, you can purchase an
adapter to convert your jack into an RJ-11C jack. Adapters may be
purchased from any local phone or electronics store.
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Contents
Section One: Introduction ............................................ 7
Section Two: Package Contents .................................. 9
Section Three: External Modem Requirements and
Status Indicators ..................................................... 11
Section Four: Internal Modem: Advanced
Configuration for Windows 95 ........................... 13
Section Five: Troubleshooting .................................. 14
Appendix A: Technical Specifications .................... 19
Appendix B: Compliance Information.................... 20
Appendix C: Modem Command Reference ........... 27
Basic AT Commands ............................................... 31
Extended AT Commands ....................................... 35
MNP Operation ........................................................ 38
AT Commands for V.42/V.42bis.......................... 41
AT+MS (Modulation Select)................................. 43
S-Registers ................................................................. 48
Result Codes.............................................................. 53
Appendix D: Servicing Your Product...................... 58
Appendix E: Warranty Information......................... 61
Glossary ........................................................................... 62
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Section One: Introduction
The V.34 protocol offers the newest technology allowing
faster and more reliable connections between modems.
The Boca HOME/OFFICE MODEM is based on the Rockwell
chip set. This modem supports the highest possible
speeds today.
Features
nHighest supported data transmission rates by the V.34
(33.6Kbps) standard; 14.4Kbps send/receive fax.
n100% compatible with the Hayes ‘AT’ command set.
nAuto-dial and auto-answer; tone or pulse dialing.
nGroup III send and receive fax capability with support
for Class 1 and Class 2 fax commands.
nCommunication ports selectable as COM1, 2, 3, or 4
using interrupts 3, 4, 5, or 7 (INTERNAL ONLY).
nDTE speed up to 115.2Kbps, 16550 UART interface
(internal), serial CCITT V.24 (EIA/RS-232-D) (external).
nSupports V.42/MNP2-4 error control and V.42bis/
MNP5 data compression for throughput up to
115.2Kbps
Introduction
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Installation Hints
Your HOME/OFFICE MODEM has been pre-set at the factory
for optimum performance. All defaults are set to allow the
modem to negotiate the best possible connection with
highest quality, data compression, and error correction.
Because of these factory defaults, the suggested
initialization (INIT) string is: ATZ.
If you want to custom configure your stored profiles, we
suggest that you always start out with an
AT&F&C1&D2 before customizing other commands. This
string will reset the modem to the factory defaults as well
as reset some other basic settings.
Notes on Performance
To get optimum performance from your HOME/OFFICE
MODEM, the phone line quality over which you are
transmitting and receiving must be reliable and relatively
free of “noise”.
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Section Two: Package Contents
This section explains how to connect the Boca Research
HOME/OFFICE MODEM to your computer.
External Modem
Verify that your external modem package contains the
following items:
Package Contents
AC POWER
ADAPTER
12
12
12
12
RJ-11 CABLE
EXTERNAL
MODEM
COMMUNICATIONS
SOFTWARE & MANUAL
ADVANCED
USERS GUIDE
If any items are missing or damaged, contact the vendor
from whom you purchased the modem for assistance.
(Phone cable configuration will vary for international settings.)
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Internal Modem
Verify that your internal modem package contains the
following items:
ADVANCED
USERS GUIDE
COMMUNICATIONS
SOFTWARE & MANUAL
INTERNAL
HOME/OFFICE
MODEM
12
12
1
1
RJ-11 CABLE
If any items are missing or damaged, contact the vendor
from whom you purchased the modem for assistance
(Phone cable configuration will vary for international settings.)
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