Boca EXPRESS 14.4 User manual
01
On-Line EXPRESS
2
23
Before You Begin your Installation
The product you have purchased is designed to be
easily installed into most IBM PC or compatible
systems. Many products have large, easy-to-read
legends to allow for the easy configuring of the
product. This installation manual contains detailed
instructions. Most included software has automatic
installation programs to place the software correctly onto your
computer. However, as all computers are configured differently, you
may be required to perform some basic DOS or Windows tasks. If you
are not familiar with basic DOS commands such as DIR, CD, or EDIT,
you should check your DOS manual, or seek assistance from you local
computer dealer to install the product.
How to get Technical Assistance
The dealer that you purchased this product or your computer from is
the first place you should go for technical assistance. The dealer is
usually the most qualified source of help, and
is most familiar with your system and how
this product should be installed. Many dealers
have customer service and technical support
programs, with varying levels of support offered, depending on your
needs and computer knowledge. Please contact the dealer first
whenever a problem occurs.
If your Dealer Can’t Assist you
If you can’t get assistance from your dealer, the manufacturer provides
varying levels of technical assistance as summarized on the following
page.
On-Line EXPRESS
4
On-Line Support!
CompuServe: GO BOCA
Internet:
email: [email protected]
on the World-wide WEB:
http://www.boca.org
Standard Free
Technical Support
407-241-8088
2
3
1
4
5
6
79
8
Technical
Support Fax
407-997-0918
2
3
1
4
5
6
79
8
Automated Fax Retrieval System
407-995-9456
Priority Service
900-555-4900
($2 per minute)
Boca BBS
407-241-1601
The Standard Free Technical
Support number is for quick
answers to specific inquiries on
product features and technical
questions (call 407-241-8088; M-
F, 8 am to 6:30 pm EST). Direct
access to technical support
representatives is provided on a
limited basis. If you require
immediate attention or in-depth
help with the installation of the
product, please call our 900-
priority support number for
service. This number gives you immediate access to senior-level
technicians. The number is 900-555-4900. You will be charged $2.00 per
minute. The charges will appear on your next phone bill.
Damaged or Missing Items
We use many world-class quality assurance programs to ensure the
product you purchased is of the highest caliber. Sometimes, however, a
component may be missing from the box, or is damaged or corrupt in
some way. If this happens, immediately return the entire package to
your place of purchase so you may exchange it for a new one. Your
dealer should be able to provide you with an exchange far more quickly
than by contacting us directly. If for some reason you are unable to
return the product directly to its place of purchase, refer to the
“Servicing Your Product” and “Warranty” sections in this manual for
instructions.
45
Contents
Section One: EXPRESS Install ................................................ 6
Section Two: Product Overview ........................................... 13
Section Three: Troubleshooting ........................................... 16
Appendix A: Command and Protocol Reference ............. 21
Appendix B: Technical Specifications................................ 25
Appendix C: Compliance Information ............................... 26
Appendix D: RPI Software Developers.............................. 30
Command Quick Reference .................................................. 31
Servicing Your Boca Product ................................................. 46
Warranty Information ............................................................. 49
Copyright
©1995. All rights reserved. No reproduction of this document in any form is
allowed without permission in writing from Boca Research, Inc. Boca Research
is not liable for any damage resulting from technical or editorial errors or
omissions contained in this document. The information in this manual is subject
to change without notice. Revisions to the product(s) in this manual may occur
at any time without notice.
Trademarks
All Boca Research products are trademarks of Boca Research, Inc. All other
references to computer systems, software, and peripherals use trademarks
owned by their respective manufacturers.
Publication Date: March, 1995
Printed in the U.S.A. M144AE.PM5
On-Line EXPRESS
6
EXPRESS Install
Congratulations on the purchase of your On-Line
EXPRESS 14.4 (M144AI) from Boca Research, Inc., a
leader in high-tech computer enhancement products.
Get started with the streamlined EXPRESS Install
provided here. The balance of the manual contains a
product overview, troubleshooting, technical
specifications, and a comprehensive AT command
reference. Make sure you have received the following
items:
123
123
RS-232 ADAPTER
CABLE TO SERIAL
PORT (9- or 25-pin
connector)
AC POWER
ADAPTER
RJ-11 CABLE
INSTALLATION
MANUAL
COMMUNICATIONS
SOFTWARE & MANUAL
EXTERNAL
MODEM
67
For details on the procedure outlined above, continue
with the EXPRESS Install on pages 8-12.
AC ADAPTER
PHONE
JACK
PHONE
(OPTIONAL)
RS-232 ADAPTER CABLE
TO SERIAL PORT (9- or 25-
pinconnector)
Installation Overview
REAR OF
SYSTEM
EXPRESS Install
MODEM
On-Line EXPRESS
8
Installing the On-Line EXPRESS Modem
1. Turn off your computer and all peripheral devices.
2. Examine the back of the modem and review the
interfaces as shown below.
3. Check to make sure that the power switch is OFF
(RIGHT). Then plug the small end of the power
adapter into the power jack on the back of the
modem and plug the power adapter into a standard
120V AC wall socket.
4. Disconnect your present phone cord from the wall
jack. Plug the end of the phone cord that came with
the modem into the wall jack, and the other end
into the RJ-11 jack at the rear of the modem marked
LINE.
AC adapter
Power jack
Power
switch
Power connector
Phone jack Line jack RS-232 connector
89
If you want to keep your telephone connected for
conventional calls, plug its cord into the other jack at
the rear of the modem labeled PHONE.
Line jack
RJ-11 cable
Wall
phone
jack
Phone jack
EXPRESS Install
On-Line EXPRESS
10
5. Lastly, connect the modem to the computer’s serial
port with the serial cable. The modem is now ready
to be tested and operated. Turn your computer on
now, then switch ON the modem (switch in the
LEFT position).
6. Install your communications software now.
Depending on the software you choose, refer to the
appropriate manual for start-up and configuration.
Following that, you are ready to test the connection.
Testing the Connection
1. Note the status indicators as explained on the
following page, then continue.
RS-232 connector
Serial cable
Table of contents
Other Boca Modem manuals
