Bell Turbo Stick User manual
Getting started guide
Turbo Stick
LTE® Novatel Wireless™ U679
Welcome
Thank you for purchasing a Turbo Stick from Bell. This guide provides an
overview of your new Turbo Stick and details on how to configure your
computer for use with this Turbo Stick.
Account Requirements ................................................ 2
System Requirements ................................................3
Inserting your Bell SIM card ...........................................4
Preparing your computer for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
• Installing Mobile Connect for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
• Installing Mobile Connect for Macintosh. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Starting Mobile Connect .............................................10
Using your Turbo Stick ...............................................11
How much data do I need? ............................................12
Hardware overview ................................................. 14
Inserting and removing your Turbo Stick from your computer . . . . . . . . . . . 16
Unblocking a SIM card ............................................... 18
Troubleshooting ..................................................... 19
2
Account Requirements
Before installing your Turbo Stick, please ensure you have the following:
• A Bell wireless account with a Mobile Internet plan. (If you don’t
have an account or a Mobile Internet plan, speak with a Bell account
representative to get set up.)
• An active Bell SIM card.
• Your Mobile Directory Number (MDN),
or phone number __________________________________ .
3
System Requirements
To install and operate your Turbo Stick, ensure your computer has the
following minimum system resources:
For more information visit www.bell.ca/mobileconnect
WINDOWS
Operating System Windows® XP (32-Bit); Windows® Vista (32/64-Bit);
Windows® 7 (32/64-Bit)
USB Port Type A, v1.1 supported; v2.0 high speed recommended
COM Ports 4 free COM ports
I/O Resources 1 IRQ, 4096 bytes of I/O space
RAM Memory 128 MB
Disk Space 100 MB
MACINTOSH
Operating System Mac OS® X 10.4.11, 10.5, 10.6
USB Port Type A, v1.1 supported; v2.0 high speed recommended
RAM Memory 128 MB
Disk Space 100 MB
Inserting your Bell SIM card
Your Turbo Stick requires an activated Bell SIM card to function. If the
SIM card was not inserted at the time of purchase, please insert it now,
as described below.
1. Open the protective cover. Look for a small divot at the end of the back
panel closest to the USB connector, into which you can insert a fingernail.
2. Insert the SIM card with the contact points (typically gold-coloured)
facing toward the device. Position the card with the notched corner as
circled below and slide the card into the slot.
3. Gently push the SIM card forward until the spring catches and the card
remains securely in the slot.
4. Replace the back panel on the device.
TIP: To remove the SIM card simply use a paper clip to aid pushing the
SIM card out, ensuring that the spring is pressed down.
44
Preparing Your Computer for Installation
Mobile Connect from Bell is a program that allows you to set up and
manage your wireless connections over the Bell network.
Mobile Connect for Windows and Macintosh is pre-loaded onto your
Turbo Stick and can be installed directly from it to your computer
– no CD required.
Before inserting your Turbo Stick into the computer:
1. If you are already using a wireless connection manager (such as
Mobilink), or have it installed on the computer, you should uninstall the
program and restart before inserting your new Turbo Stick.
2. Ensure that computer security software (antivirus and firewall programs)
are set to allow software installation.
3. Ensure that you have Administrator Rights and the login user name and
password before attempting to install – check your computer’s Help files
for details.
5
Installing Mobile Connect for Windows
Insert your Turbo Stick into an available USB port on your computer.
Do not forcibly insert your Turbo Stick as this may damage both the
device and the port. Your Turbo Stick powers on when inserted, and your
computer may beep.
Note: Your computer may display a security warning stating
that Mobile Connect is not a trusted application. You may safely
dismiss this warning and continue with the installation.
Installation should automatically begin. However, you may be prompted to
install Mobile Connect. Select Install/Run Mobile Connect.
If the auto install fails to start, remove your Turbo Stick and use an
alternate Internet connection to download and install the software from
our website at bell.ca/mobileconnect before inserting your Turbo Stick,
or you can manually install the software from your Turbo Stick by:
1. Selecting Start > Run > Browse...
2. Look in “My Computer” to find your Turbo Stick disk drive
3. Run the file “mobileconnect.exe”
Note: The drive letter assigned to your Turbo Stick by the computer’s
operating system will be the next available drive letter (e:\, f:\, g:\, etc.).
6
Follow the InstallShield® Wizard, it will guide
you through the process of installing the
Mobile Connect application.
Use the “Next” and “Back” buttons to navigate
through the installation steps.
To continue the installation, you must read and
accept the terms of the License Agreement.
The installation process may take several
minutes to complete with no progress shown
on the progress bar – please be patient.
Select “Finish” to complete the installation.
Once the installation is complete, you may
need to restart your computer. If a restart is
not required, Mobile Connect will launch
automatically. If your computer restarts,
launch Mobile Connect by double-clicking
on the Mobile Connect icon.
7
Installing Mobile Connect for Macintosh
Insert your Turbo Stick into an available USB port on your computer.
Do not forcibly insert the device as this may damage both the device
and the port. Your Turbo Stick automatically powers on when inserted.
Your Turbo Stick will appear as a CD-ROM drive on your desktop.
Double-click the CD-ROM icon, then find
and drag the “Mobile Connect.dmg” image
to your desktop.
Double-click the “mobileconnect.dmg” file
and then double-click the “Install Mobile
Connect.mpkg” file to launch the
installation program.
Follow the step-by-step instructions to
install the software drivers for your
Turbo Stick, you must read and click
“Agree” to accept the terms of the License
Agreement to continue the installation.
You may need to enter your name and
password, and restart your computer,
during the installation process.
8
9
If your Turbo Stick was removed during installation, reinsert. Do not
forcibly insert the device as this may damage both the device and the
USB port.
You may be prompted to set your network preferences for this new
network interface. Click “Network Preferences” and then select “Apply”
to continue and finish the installation.
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