Avaya J169 User manual
Avaya J169/J179 IP Phone
Quick Reference
Issue 1
March 2018
© 2018, Avaya Inc.
All Rights Reserved.
Main Menu
Name Description
Options & Settings To change your call
settings, personalize
button labels, adjust
brightness and contrast,
select your ringing
pattern, set up favorites,
assign speed dial
entries, and more.
My Presence To change your
presence status.
Browser To access additional
web-based applications.
If your administrator did
not configure the
browser option for your
phone, your phone does
not display the browser
option.
Network Information To check phone settings
or network settings.
Log Out To sign off the phone, to
protect your settings, or
to let another user to log
in.
Administration To access administration
settings.
About Avaya To display the phone
software version.
Icons
General icons
The following table lists the icons for Avaya J169 IP
Phone and Avaya J179 IP Phone. The icons are similar
for both the phones, except Avaya J169 IP Phone displays
the icons in grayscale and Avaya J179 IP Phone in color.
Icon Description
Microphone is muted.
Missed call on your phone.
Incoming call; indicates you have
answered this call.
Outgoing call; indicates you have
made this call.
The phone has activated the
EC500 feature.
Incoming call alert.
Call is active.
Call is on hold.
Conference is active.
Conference is on hold.
Use the Right or Left navigation
arrow to see more pages/screens/
options.
Pressing - on the Volume button
continuously causes the volume to
turn off. To reinstate volume, press
+ on the Volume button.
Team icon indicating this team
member is available.
Team icon indicating this team
member is busy on a call and
unavailable.
Team icon indicating this team
member is not on a call, but is
forwarding incoming calls.
Table continues…
Icon Description
Team icon indicating this team
member is busy on a call and is
forwarding incoming calls.
Indicates that the phone is not
connected to the session manager
and is operating in "failover" mode.
Some features might not be
available or work correctly. See the
topic Limited access during failover
for information.
If the appearance line displays the
icon, the icon indicates that the
phone has encountered a failure
and has preserved the media
session until the near user hangs
up. Icon also indicates non-AST
mode.
You have designated this contact or
feature as a "favorite."
The icon shown applies to the
phones with color display. The
EC500 feature is on.
The icon shown applies to the
phones with color display. The
Send All Calls feature is on.
Indicates that the call is using a
wideband codec for excellent voice
quality.
Indicates a low network
performance or presence of local
network issues that might result in
lower call quality.
Indicates that the user enabled the
LNCC feature.
User can control the number of
concurrent incoming calls by using
the Limit Number of Concurrent
Calls (LNCC) feature that changes
the Multiple Call Appearance phone
to a Single Call Appearance phone.
If the user receives an incoming
call when the LNCC feature is
active and the user is already on a
call, the caller gets the busy tone.
Indicates that the SLA Mon™ agent
has taken control of the phone.
Table continues…
1
Icon Description
Indicates that the call is being
recorded for SLA Mon™.
Indicates that the end to end call is
secured.
Call history icons
The following table lists the icons for Avaya J169 IP
Phone and Avaya J179 IP Phone. The icons are similar
for both the phones, except Avaya J169 IP Phone displays
the icons in grayscale and Avaya J179 IP Phone in color.
Icon Description
Missed call; indicates you did
not answer this call or had
forwarded the call to voice mail.
Incoming call; indicates you
have answered this call.
Outgoing call; indicates you
have made this call.
Indicates the number of bridged
calls.
Presence icons
The following table lists the icons for Avaya J169 IP
Phone and Avaya J179 IP Phone. The icons are similar
for both the phones, except Avaya J169 IP Phone displays
the icons in grayscale and Avaya J179 IP Phone in color.
Icon Name Description
Available User is available
and can
communicate.
On a call User is on a call.
Busy User is busy.
Away User is away
from the phone.
Do not Disturb User does not
want to
communicate.
Out of Office/
Offline
Out of Office:
User is out from
the office.
Table continues…
Icon Name Description
Offline: User
wants to appear
invisible.
Unknown The presence
status of the user
is unknown or
the phone is not
registered.
MLPP icons
The icons are similar for both the phones, except Avaya
J169 IP Phone displays the icons in grayscale and Avaya
J179 IP Phone in color.
Icon Name Description
Priority Priority icon for a
priority call.
Immediate Immediate icon
for a priority call
with a higher
precedence
value than
Priority.
Flash Flash icon for a
priority call with a
higher
precedence
value than
Immediate.
Flash Override Flash override
icon for a priority
call with highest
precedence.
Basic operations
Locking and unlocking your phone
Locking your phone when it is idle prevents it from being
used to make a call, with the exception of an emergency
call. When locked, a padlock symbol displays and the only
actions you can take are to receive calls, make an
emergency call, or unlock the phone. Locking your phone
does not log it out; you are still logged in but must enter
your login password when you unlock the phone. If you
press a button that is not allowed on a locked phone, an
error is displayed with a beep.
Note:
The phone cannot be locked while on an active call.
When you lock your phone, your presence status changes
to Away.
1. From the main screen, press Phone Lock.
2. Press Lock on the phone screen.
3. To unlock your phone, press Unlock and enter the
password you use for phone login.
Calling a person from the contacts list
1. Press Contacts.
2. Select the person or number that you want to call.
3. Find the contact that you want to call by typing the
name of the person as listed.
For example, if you added John Smith to your
contacts List as “Smith, John”, start typing the last
name rather than his first name. Each time you press
the dialpad, the list display shifts to match your input.
You can also scroll up or down to locate the contact.
4. Press Call or OK.
Calling a person from the call history
1. Press the Recents button.
2. Scroll to the left or right to view a separate list of all
calls, missed, or unanswered calls, answered calls, or
outgoing calls.
3. Scroll up or down to select the person or number you
want to call.
4. Select the person or number you want to call.
5. Press the Call softkey or the OK button.
Making an emergency call
If your administrator configured emergency calling for your
phone, the Phone screen displays an Emerg softkey to
immediately connect you with a preset emergency
services number.
Note:
You can make an emergency call when your phone is
logged out only if your administrator configured this
feature for you. You can also make an emergency call
when you lock your phone. The emergency call feature
is available in IP Office only when you are logged in to
your phone. Also, in IP Office environment, Emerg
softkey is not available. You must manually dial the
emergency number.
Important:
During phone failover, when the phone switches
between system servers due to a system failure, the
Emerg softkey might not be available until your phone
2
connects to an alternate server. This process might
take a few seconds.
1. On the Phone screen, press Emerg.
2. Press Yes when the phone displays a prompt.
3. To end the emergency call, press End Call.
Adding a person to an active call
Use this procedure to add participants to an active call to
set up a conference call.
You must be on a call to initiate a conference call.
1. During a call, on the Phone screen, press Conf.
The phone puts the existing call on hold.
2. Dial the second phone number, or call the person from
the contacts list or from the history list.
3. To make a call to a third participant, do one of the
following:
• Dial the phone number by using the dial pad.
• Call the person from the Contacts list or from the
Recents list
• Redial the last dialed number by using the Redial
softkey.
The third participant answers the call.
4. Press the Join softkey.
5. To add another person, press Add and repeat steps 3
and 4.
Searching for a contact
Use this task to search for a contact that already exist in
your contacts list.
You can jump to a certain group of letters in your contacts
list by pressing the associated dial pad button. For
example, if you press 3, the phone displays entries
starting with D, E, or F depending on the names of
contacts that you might have in the contacts list that start
with any of these letters. With each successive dialpad
key press, the phone displays the matching entries.
1. Press Contacts.
2. Use the dialpad to type the name that you want to
search.
If you set up your contacts in the Last Name and First
Name format, type the letters of the last name. If you
have set up your contacts using a different format,
type the most likely letters that matches the contact
that you want to find.
3. When the phone displays the required match, you can
perform any of the following actions:
• To call the contact, press Call.
• To edit the contact information, press More > Edit.
Accessing Exchange contacts
1. Press Contacts.
2. Press the More softkey twice and then press the
Exchange or softkey.
3. To copy a contact from the Exchange server to the
contacts list, press +Local.
4. On the Contact Edit screen, specify the name,
telephone numbers, and telephone types for the
contact.
5. Press Save.
Adding an entry from the call history to
your contacts list
1. Press Recents.
2. Select the number you want to add to your Contacts
list.
3. Press +Contact.
4. If necessary, edit the name and telephone number.
5. Press Save.
Advanced tasks
Handling a call by using MDA
The phone supports Multiple Device Access (MDA) in
which you can register up to 10 SIP devices with your
extension. If you register to multiple devices with the same
extension, you can switch between devices during an
active call. The configuration is done on Avaya Aura®
Session Manager.
This feature is only available in an Avaya Aura®
environment.
Ensure that the system administrator activates the option
for your extension.
1. Answer or initiate a call from the first phone.
2. Press Bridge on the first phone to switch to the
second phone.
The bridged call appears on the second MDA phone.
However, limited service icon might appear briefly if
your MDA phone joining the call has a different
signalling mode address family. This will disappear
automatically after the MDA phone joining the call
switches and starts using the existing calls signalling
mode address family.
Making an unattended transfer
An unattended transfer is when you transfer an active call
without establishing a call with the call-transfer recipient.
1. On an active call, press or tap the Transfer softkey.
The phone displays the Enter transfer destination
screen.
2. Enter the phone extension number or the SIP URI on
the Destination line or select from one of the
following options:
•Held Call: Displays the held call line appearance as
an option and switches to the Select Transfer
Method screen.
•Recents: Displays the recent call history as an
option and switches to the Select Transfer Method
screen.
•Contacts: Displays the contacts list as an option
and switches to the Select Transfer Method screen.
•Cancel: Terminates the call transfer.
•More: Displays more options related to call transfer.
•Priority: Displays Precedence selection screen.
You can also use Favorites to transfer the call.
3. Select Transfer softkey.
Use Bksp softkey to clear the input, Cancel softkey to
terminate the call transfer, and More for more options.
Symbol, Clear, 123, and Cancel are displayed when
you select More option.
The phone displays the Select Transfer Method
screen.
4. Select Talk softkey.
5. To complete the transfer, press the Complete softkey.
The phone transfers the call to the selected number.
Note:
• Unanswered transfers might return to your
phone as a recalled transfer. In this case, you
hear a priority ring and see a display message
Return next to the call.
• In the Avaya Aura® environment, if the
administrator enables the Transfer on Hang-up
feature, you can disconnect the call to complete
the transfer.
Making an attended transfer
An attended transfer is when you put an active call on
hold and establish a second call with the call-transfer
recipient before transferring the call.
1. On an active call, press or tap the Transfer softkey.
3
The phone displays the Enter transfer destination
screen.
2. Enter the phone extension number or the SIP URI on
the Destination line or select from one of the
following options:
•Held Call: Displays the held call line appearances
as an option and switches to the Select Transfer
Method screen.
•Recents: Displays the recent call history as an
option and switches to the Select Transfer Method
screen.
•Contacts: Displays the contacts list as an option
and switches to the Select Transfer Method screen.
•Cancel: Terminates the call transfer.
•More: Displays more options related to call transfer.
•Priority: Displays Precedence selection screen.
You can also use Favorites to transfer the call.
3. Select Transfer softkey.
Use Bksp softkey to clear the input, Cancel softkey to
terminate the call transfer, and More for more options.
Symbol, Clear, 123, and Cancel are displayed when
you select More option.
The active call is put on hold, and the second call
starts ringing. The call transfer-recipient answers the
call.
4. To complete the transfer, press the Complete softkey.
The phone transfers the call to the selected number.
Note:
• Unanswered transfers might return to your
phone as a recalled transfer. In this case, you
hear a priority ring and see a display message
Return next to the call.
• In the Avaya Aura® environment, if the
administrator enables the Transfer on Hang-up
feature, you can disconnect the call to complete
the transfer.
Making a blind transfer
Use this procedure to transfer an active call without
establishing a call with the call-transfer recipient.
Ensure that the Blind Transfer feature is enabled by your
administrator.
1. On an active call, press or tap the Transfer softkey.
The phone displays the Enter transfer destination
screen.
2. Enter the phone extension number or the SIP URI on
the Destination line or select from one of the
following options:
•Held Call: Displays the held call line appearance as
an option and switches to the Select Transfer
Method screen.
•Recents: Displays the recent call history as an
option and switches to the Select Transfer Method
screen.
•Contacts: Displays the contacts list as an option
and switches to the Select Transfer Method screen.
•Cancel: Terminates the call transfer.
•More: Displays more options related to call transfer.
•Priority: Displays Precedence selection screen.
You can also use Favorites to transfer the call.
3. Select Transfer softkey.
Use Bksp softkey to clear the input, Cancel softkey to
terminate the call transfer, and More for more options.
Symbol, Clear, 123, and Cancel are displayed when
you select More option.
The phone displays the Select Transfer Method
screen.
4. To complete the transfer, press the Now softkey.
The phone transfers the call to the selected number.
Note:
• Unanswered transfers might return to your
phone as a recalled transfer. In this case, you
hear a priority ring and see a display message
Return next to the call.
• In the Avaya Aura® environment, if the
administrator enables the Transfer on Hang-up
feature, you can disconnect the call to complete
the transfer. This feature is available only when
Blind Transfer is disabled.
5. To transfer a call to an attended recipient, do the
following:
a. Press Talk.
The first call is put on hold, and the call-transfer
recipient’s phone starts ringing.
b. After the recipient answers your call, press
Complete.
Parking a call
1. During an active call, gain access to the Features
screen.
2. Scroll down to Call Park, and press one of the
following:
•OK
• Corresponding line button
A checkbox is selected and is displayed on screen.
Unparking a call
Use the Call Unpark feature to release a call from the
extension at which it was parked, when the extension is
part of a coverage or hunt group.
1. From the Phone screen, gain access to the Features
screen.
2. Press Select or OK or the corresponding line button
to choose Call Unpark.
3. Enter the original extension from which the call was
parked.
4. Press Enter or OK to unpark the call.
Setting up automatic call back
1. Gain access to the Features screen when you get a
busy signal from the extension that you called.
2. Scroll to Auto Callback.
3. Press OK or press the corresponding line button.
Making a precedence call by using Main
menu
1. Press Main menu button.
2. Select Priority Call.
3. Select the precedence level from the Precedence
Selection screen.
4. Enter the extension from one of the following:
•Contacts
•Recents
• Dial extension from dialpad
Retrieving a voice mail
Use this procedure to listen to your voice mail messages.
The Message button and the Message Wait Indicator at
the upper right corner of the phone glows red to indicate
that you have a voice mail.
• Ensure that the system administrator configures the
voice mail for your extension.
• Get the User ID and password of your voice mail
from your system administrator.
1. To log in to your voice mail, press the Message
button.
2. Follow the voice prompts to playback your voice
messages.
4
Settings
Enabling wireless headset bidirectional
signaling
Check if the headset supports EHS signaling.
1. Press Main menu.
2. Press Select to select Options & Settings > Call
Settings > Headset Signaling.
3. Press Change to select one of the following options:
•Disabled: Disables signaling from the phone to the
headset.
•Switchhook and Alert: Activates the wireless link
to the headset if you press Headset. When the
phone receives an incoming call, you hear the alert
tone in the headset.
•Switchhook only: Activates the wireless link to the
headset if you press Headset. When the phone
receives an incoming call, you do not hear the alert
tone in the headset.
Setting up favorites
Use this task to create a list of favorite contacts or
features for quick access. You can include up to nine
favorite items in the favorite list.
1. Press Main Menu.
2. Press Select to select Options & Settings > Assign
Favorites Entries.
3. Press Contacts or Features to select and set the
favorites.
Setting headset profile
1. Press Main menu.
2. Press Select to select Options & Settings >
Advanced Options > Headset Profile.
3. Press Change or OK button to select the profile that
matches your headset.
4. Press Save.
For more information
Go to www.avaya.com/support for latest support
information, including the user guide, administrator guide,
installation and maintenance guide, interactive document,
and software downloads.
5
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