Avaya IP OFFICE 2420 User manual

avaya 2420 digital

telephone guide

2420

FIXED FEATURE BUTTONS

SPEAKERPHONE – to place/answer a call without lifting

the handset, or to use speakerphone with any feature,

press SPEAKER.

HEADSET – to place/answer a call when using a headset.

MUTE – to prevent the calling party from hearing you,

when using the speakerphone, handset or Headset.

Press MUTE to activate, lamp is on. Press MUTE again

to de-activate, lamp is off.

VOLUME – volume control buttons for adjusting

speaker, handset, headset, or ringer volume.

HOLD – to put a call on hold, press the HOLD button.

HOLD icon appears by held call. To return to held call,

press extension button. To answer a new call while

active on another, press extension button of incoming

call.

TRANSFER – to transfer present call to another

extension, press TRANSFER button, dial extension

where call is to be transferred, announce call if desired,

and hang up.

CONFERENCE (up to 6 parties) – to add another party

to a call you are currently on, press the CONFERENCE

button, dial the number, wait for party to answer,

press CONFERENCE. Repeat to add additional members.

DROP – to disconnect the last party added to a

conference call, or used to receive immediate dial

tone when dialing a series of numbers.

REDIAL – for redialing the last number dialed.

EXIT – pressing this button returns you to the first

page of the HOME screen.

MESSAGES – the lamp above the display is lit when

a message has arrived in your mailbox. Press the

MESSAGES button to access the voice mail system.

Follow the prompts.

SPEED DIAL

The Speed Dial list stores up to 104 speed dial entries.

When capacity is reached, you must delete an existing

entry to add a new one. Entries are up to 20 characters

long and stored alphabetically.

TO MAKE A CALL

1. From the Home screen, press the SpDial softkey. (To

find an entry alphabetically, after pressing SpDial, press

the dial pad button that corresponds to the name you

are looking for.)

2. Press the softkey for the entry you want to call.

(If the entry is not displayed on the current page, use 3

or 4 to scroll through the entries.)

TO ADD ENTRIES

1. Press SpDial button on Home screen.

2. Select Add.

3. To enter a name, use the dial pad to enter up to 13

characters. Pressing a dial key once, enters the first

letter on the key. By default, the first letter you enter

appears in upper case and the following characters will

be in lower case. Continue to press the key until the

character you want appears. If the next letter you are

entering appears on the same key, use 3or 4 to advance

to the next space.

4. Entering a telephone number. Press the feature

button to the left of the Number field and enter

number. Press Save when finished.

TO EDIT ENTRIES

1. Press SpDial button on Home screen.

2. Select Edit.

3. Press the feature button corresponding to The Name

entry to edit.

4. Use the dial pad to edit the name.

5. Press the feature button to the left of the Number

field to edit the number.

6. Press Save when finished.

TO DELETE ENTRIES

1. Press SpDial button on Home screen.

2. Select Delete.

3. Press the feature button next to the entry to delete,

then press Yes.

4. Press Done when finished.

CALL LOG

The Call Log can store 100 entries of incoming answered

or unanswered and outgoing calls. When capacity is

reached, a new call will replace an old entry.

TO VIEW THE CALL LOG

1. Press LOG button on Home screen.

2. Call Log Summary screen is displayed. Each page

displays 4 entries, listed from newest to oldest call.

Incoming Calls – displays calling party name and

telephone number (if this information is available).

Outgoing Calls – displays dialed telephone number. If

the speed dial list was used to make a call, the entry

name and number will be displayed. If the outgoing call

was made by using the redial button, the call is not

logged.

TO VIEW DETAILED INFORMATION

1. Press the button next to an entry. Detailed

information about the call will display in the screen.

TO MAKE A CALL FROM THE LOG:

1. From the Home screen, press the Log softkey.

2. Use 3 or 4 to page through the Call Log summary

pages. Press the corresponding button for that entry.

3. Press the Call softkey to make the call.

TO SAVE A CALL LOG ENTRY TO YOUR SPEED DIAL LIST

1. From the Home screen, press the Log softkey.

2. Use 3 or 4 to page through the Call Log summary

pages. Press the button that corresponds to the entry.

3. Press the Save softkey or Edit the entry, then press

Save.

FEATURE BUTTON LABELING

1. From the Home screen, press the Label softkey.

2. Press the Edit softkey followed by the softkey to edit.

3. Use the Insert mode to edit an entry by using 3or 4 to

add characters without erasing existing characters. Use

the Case softkey to change from lower to upper case.

4. Press Save and then Exit to return to the Home

screen.

ADDITIONAL FEATURES

CALL APPEARANCE (EXTENSION) – two calls may be

handled at a time. One of the three extensions will be

reserved for out bound calls or transfers. When two calls

are holding, the third will go to coverage (voice mail or

an assistant).

DATE/TIME – press to display the date and time.

SEND CALLS – to send all calls to immediate coverage.

Press Send Calls button. (cell will darken)

To cancel, press the Send Calls button again.

CALL FORWARDING – to temporarily redirect all calls to

another extension.

Press the Call Forwarding button. Enter the forward to

number and #.

To cancel, press the Call Forward button.

PROGRAM – use to “Program” entries to Auto Dial

buttons. See Auto Dial buttons below.

TIMER – used to show elapsed time on display.

Press the Timer button to activate.

INSPECT – allows you to see caller information of held

calls to determine who is holding on each line.

Press INSPECT and the held call extension button.

Caller information appears in the display.

To return to the caller, press EXIT, then the held call

extension button.

BRIDGED APPEARANCES – allows calls to be answered

by a support person or Admin. Asst.

To answer a call, press the call appearance button of the

incoming call. (bridged appearance)

Place the call on “Hold”, and announce the call.

AUTO DIAL BUTTONS – used to store frequently dialed

numbers.

Press the “Program” button. (speaker turns on)

Press the Auto Dial button to be programmed. Dial

number to be stored followed by #. (remember the “9”)

To label cell use the “Label” feature.

YOUR PERSONALIZED PHONE OPTIONS

The Options screen is accessed by pressing the OPTION

softkey at the Home screen, which allows you to set

your preferences for the following:

Ring Pattern – To select a custom ringing pattern, use

3 or 4 to cycle through all 8 ringing patterns. Press Save

to store your ringer choice.

Contrast – To choose a contrast level for your display,

use 3 or 4 to make the adjustment. Press Done when

completed.

Log Setup – To specify which types of calls will be

logged, press the Answered, Un-answered and/or

Outgoing buttons. Press Yes or No for each entry.

Press Save when completed.

Note: If you press the Save softkey to change the

settings, any existing Log entries that do not match the

call types you specified will be deleted from the Log.

Visual Ring – To choose a visual alert (lamp) for

incoming calls, press the Yesor No softkey to enable

the lamp above the display. Press Save to store.

Erase All – Used to erase all of the personalized

settings and reset the telephone to DEFAULT settings.

Also erases your customized features, button labels,

all entries saved in your Call Log, and Speed Dial List.

Press Erase to erase all settings. Press Cancel to exit

without erasing settings.

Language – To change the default language from

English. Find the language you want your text

displayed in. Press the button beside it. Press Done.

www.rgts.com

NEW YORK – HEADQUARTERS

1271 Avenue of the Americas

24th Floor

New York, NY 10020-1302

(212) 282-2200

CALIFORNIA

2001 East Dyer Road

Santa Ana, CA 92705-5709

(714) 415-4392

MID-ATLANTIC REGION

8474 Tyco Road

Vienna, VA 22182-7519

(703) 893-3300

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