ATCOM D2X User manual

D2X IP Phone User Manual

Version: 1.0

2019-02-26

D2X IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn2

may be reproduced or transmitted in any form or by any means, electronic or mechanical,

photocopying, recording or otherwise, for any purpose, without the express written permission of

ATCOM Technology CO., LTD. Under the law, reproducing includes translating into another

language or format.

Caution:

Change or modifications to this product not expressly approved by ATCOM, or operation of this

product in any way other than as detailed by this User Manual, could void your manufacture

warranty.

This document is subject to change without notice, if the content of document is difference

from the actual IP phone feature, please refer to the actual IP phone.

D2X IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn3

Contact ATCOM

Overview of ATCOM

ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping

innovating with customer’s needs oriented, working with partners to establish a total solution

for SMB VoIP with IP phone.

With more than ten years of experience in R&D, manufacturing and service in the VoIP

industry. ATCOM mission is "creating maximum value for voice over IP applications". We are

dedicated to providing competitive IP phones and other IP voice terminals for equipment

manufacturers, hosted PBX suppliers and telecoms operators. We offer extremely valuable IP

voice solutions to enterprises.

Until now, our VoIP products have been available in 60+ countries and used by millions of end

users.

Contact Sales

Address

Area C, A2F , Block 3 ,Huangguan Technology Park , #21 Tairan 9th

Rd, Chegongmiao , Futian District , Shenzhen China

Tel

+ (86) 755

83018618

D2X

(w)

+ (86) 755

83018319

mail

sales@atcom

.com.cn

Contact Technical Support

Tel

+ (86) 755

83018618

mail

Support@atcom

.com.cn

Website Address:http://www.atcom.cn/

D2X IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn4

Content

Contact ATCOM ................................................................................. 3

1. Overview of D2X ............................................................................ 7

1.1. Interface ......................................................................... 8

1.2. Hardware .......................................................................... 8

1.3. Software .......................................................................... 8

1.4. Network ........................................................................... 9

1.5. Management and Maintenance ........................................................ 9

1.6. Protocol .......................................................................... 9

1.7. Compliant and Certified Standard ................................................. 10

1.8. Packing list ..................................................................... 10

1.9. Connection ....................................................................... 10

1.10.Installation ........................................................................ 11

2. Keypad and GUI ............................................................................ 13

2.1. Keypad .............................................................................. 13

2.2. Starting ............................................................................ 15

2.3. Standby ............................................................................. 16

3. Call Function ............................................................................. 18

3.1. Answer the calls .................................................................... 18

3.2. Make Calls .......................................................................... 19

3.3. Multiple line dial-up ............................................................... 20

3.4. Call Hold ........................................................................... 21

3.5. Call Transfer ....................................................................... 21

3.6. Mute calls .......................................................................... 22

D2X IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn5

3.7. 3-Way Conference .................................................................... 22

3.8. Hang up the phone ................................................................... 23

3.9. Voicemail ........................................................................... 24

4. Configuration ............................................................................. 24

4.1. Guide document ...................................................................... 25

4.2. Status info ......................................................................... 26

4.3. Multi-Scene ......................................................................... 28

4.3.1. Configure the multiple scene from the LCD setting ............................ 28

4.3.2. Configure the multiple scene from the Webpage .............................. 29

4.4. Call Features ....................................................................... 30

4.4.1. Call Forward .................................................................. 31

4.4.2. Call Waiting................................................................... 34

4.4.3. Auto Answer .................................................................. 35

4.4.4. DSS Keys ..................................................................... 36

4.4.5. DND .......................................................................... 41

4.4.5. Key as Send .................................................................. 43

4.4.6. Hotline ....................................................................... 44

4.4.7. Anonymous Call .............................................................. 44

4.5. Contacts ............................................................................ 46

4.6. History ............................................................................. 52

4.7. Message ............................................................................. 55

4.7.1. Voice Mail .................................................................... 55

4.8. Settings ............................................................................ 56

4.9. Display ............................................................................. 73

5. Advanced Feature .......................................................................... 75

D2X IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn6

5.1. Codecs .............................................................................. 75

5.2. Capture and Upgrading ............................................................... 76

5.3. Auto Provision ...................................................................... 77

5.4. Export & Import configuration file .................................................. 79

5.4.1. Export configuration file ...................................................... 79

5.4.2. Import configuration file ...................................................... 80

5.5. Export System log ................................................................... 80

5.6. Dial plan ........................................................................... 81

5.6.1. Replace Rule .................................................................. 82

5.6.2. Dial-now ...................................................................... 83

5.6.3. Area Code .................................................................... 84

5.6.4. Block Out ..................................................................... 85

6. FAQ ....................................................................................... 86

6.1. How to reset to factory ............................................................. 86

6.2. Upgrade the firmware on safe mode ................................................... 87

6.3. How to make IP Peer to Peer call .................................................... 87

7.Trouble shooting ........................................................................... 88

7.1. The phone is failed to register to SIP server ....................................... 88

7.2. The phone is failed to gain IP address .............................................. 89

7.3. Only one party can hear from another on calling ..................................... 89

8. Abbreviation .............................................................................. 89

9. FCC Caution ............................................................................... 90

D2X IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn7

1. Overview of D2X

D2X

Type

POE

Power adapter

1000M

D20

Necessary

D21

Yes

Optional

accessory

D2X IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn8

1.1. Interface

Power Input

600

mA or POE

Port

RJ45

Port

RJ45

Headset Jack

RJ9

Handset Jack

RJ9

1.2. Hardware

LCD

128*64

CPU

250

MHz Dual

Core

LED

Indicator

1 Status Light

1.3. Software

 Sip 2.0 (RFC3261) and other related SIP RFCs

 6 SIP accounts registration, 2 SIP line keys

 STUN

 Jitter Buffer, VAD,CNG

 G711A, G711U, G722, G726-16, G726-24, G726-32, G726-40, G729, L16, iLBC_13_3,

iLBC_15_2, OPUS

 Echo Cancellation

 SIP Domain name, Authentication and Backup SIP Server

 DTMF（RFC2833, Inband, SIP INFO)

 Call transfer, Call forward, 3-way conference, Call hold, Call back

 DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial

plan, IP call

 Phone book with 1000contacts and 50 blacklists

 Call History with 400 records include answered calls, missed calls, dialed calls and forward

calls

 Auto update via HTTP, HTTPS, FTP, TFTP, DHCP, RPS and PNP

 Syslog

 SNTP,NTP

 Customized Ringtone

 Daylight Saving time

 VLAN, OpenVPN, Span to PC port, QoS

D2X IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn9

 802.1X, LLDP

 WEB access with different login level

 Soft button: soft button *4

 Redundancy SIP server

 Multi-language: English, French, Hebrew, Russian, Spanish, Chinese, Persian, Polish,

Portuguese, Turkish, German, Italian

 Support Multi-scene feature scenarios

 Support Guide document

1.4. Network

 LAN/PC: Support Bridge mode

 Support VLAN

 Support Open VPN

 Support DHCP, STATIC IP

 Primary/Secondary DNS Server

 Support QoS

 Support LLDP

 Support 802.1X

 Support Span pc port

 Web access via HTTP&HTTPS

1.5. Management and Maintenance

 Support firmware updating under safe mode

 Support different level user management

 Configuration via web , keyboard

 Support multi-language

 Firmware and configuration file auto provision

 Support system log

1.6. Protocol

 IEEE 802.3 /802.3 u 10 Base T / 100Base TX

 DHCP: Dynamic Host Configuration Protocol

 SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,

RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889

 TCP/IP: Transfer Control Protocol/Internet Protocol

 RTP: Real-time Transport Protocol

 RTCP:RTP Control Protocol

 DNS: Domain Name Server

D2X IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn10

 TFTP: Trivial File Transfer Protocol

 HTTP:Hypertext Transfer Protocol

 FTP:File Transfer Protocol

1.7. Compliant and Certified Standard

 CE:

 Comply with ROHS in EU

 Comply with ROHS in China



 Operation temperature: -10 ~ 50° C

 Storage temperature: -10 ~ 50° C

 Humidity: 10 to 90% no dew

1.8. Packing list

Model

D2X

Telephone

1 Unit

Handset

1 Unit

Handset cable

1 Unit

Stand bracket

1 Unit

Wall bracket

1 Unit

Power adapter

Optional for

D21

Standard for D20

Network Cable

1 Unit

，

1.5 meters

Quickstart Guide

1 Unit

Headset

Optional

1.9. Connection

Connect to network cable

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