AT&T Syn248 SB35020 User manual
© 2012–2013 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Syn248® is a registered trademark of Advanced American Telephones. Issue 7.0 09/13
AT&T SB35020/SB35025 Deskset
®
User’s Guide
2
Syn248 SB35020/SB35025 Deskset User’s Guide
C
ONTENTS
Preface ..............................................................................................................6
Additional Documentation .................................................................................................................................6
Topic Navigation .....................................................................................................................................................7
Text Conventions.................................................................................................................................................... 7
Overview...........................................................................................................8
Syn248 System Overview...................................................................................................................................9
Deskset Overview..................................................................................................................................9
Deskset Description............................................................................................................................................ 10
Deskset Hard Keys............................................................................................................................. 11
Lines and Line Keys............................................................................................................................................ 12
Setting Your Password...................................................................................................................................... 12
Soft Keys.................................................................................................................................................................. 13
Scroll Indicators ................................................................................................................................................... 13
Deskset Status Indicators................................................................................................................................ 14
Call Indicators ....................................................................................................................................................... 15
Call Status LEDs.................................................................................................................................. 15
Call Status Icons ................................................................................................................................. 16
Programmable Feature Keys ......................................................................................................................... 17
Programmable Feature Key LEDs............................................................................................... 18
Dial-Pad Entry ....................................................................................................................................................... 19
Using the Speakerphone.................................................................................................................................. 20
Using Help Screens............................................................................................................................................. 20
Making Calls...................................................................................................21
Active Call Screen............................................................................................................................................... 22
Predialing................................................................................................................................................................. 23
Live Dialing ............................................................................................................................................................. 23
Making a Call from a List................................................................................................................................. 24
Making an Intercom Call.................................................................................................................................. 25
Making Calls with an Optional AT&T DECT Cordless Headset (SB35025 Only)................... 26
Answering Calls.............................................................................................27
Incoming Call Screen......................................................................................................................................... 28
Incoming Call Indication .................................................................................................................................. 28
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Syn248 SB35020/SB35025 Deskset User’s Guide
Answering a Call.................................................................................................................................................. 29
Ignoring a Call....................................................................................................................................................... 30
Intercom Auto Answering ............................................................................................................................... 31
Call Forward–No Answer................................................................................................................................. 32
About the Auto Attendant .............................................................................................................................. 32
Caller Options ...................................................................................................................................... 32
Call Management ..........................................................................................33
Call Management................................................................................................................................................. 34
Putting a Call on Hold ...................................................................................................................................... 35
Transferring a Call............................................................................................................................................... 36
Making a Conference Call............................................................................................................................... 37
Putting a Conference on Hold..................................................................................................... 38
Ending a Conference ........................................................................................................................ 38
Call Management Using a Headset ............................................................................................................ 39
Accessing Items in Lists ..............................................................................40
Accessing the Extension List ......................................................................................................................... 41
Accessing the Redial List................................................................................................................................. 42
Dialing a Redial Number................................................................................................................. 42
Deleting Redial Entries .................................................................................................................... 43
Searching the Extension or Directory Lists ............................................................................................ 44
Accessing the Held Calls List ........................................................................................................................ 45
Directory .........................................................................................................46
Using the Directory............................................................................................................................................. 47
Viewing and Calling Directory Entries....................................................................................................... 48
Creating a New Personal List Entry ........................................................................................................... 49
Editing a Personal List Entry.......................................................................................................................... 50
Deleting a Personal List Entry ...................................................................................................................... 51
Storing Directory Entries from the Call Log or Redial List............................................................. 52
Sorting Directory Entries.................................................................................................................................. 53
Voicemail ........................................................................................................54
Voicemail Overview ............................................................................................................................................ 55
Setting up Your Voicemail Greetings ........................................................................................................ 56
Accessing Your Messages ............................................................................................................................... 57
Message Playback.............................................................................................................................. 58
Calling the Messenger ..................................................................................................................... 59
Deleting Messages.............................................................................................................................................. 60
New Message Status Indications ................................................................................................................. 61
Accessing Your Voicemail Remotely.......................................................................................................... 62
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Syn248 SB35020/SB35025 Deskset User’s Guide
Call Log ...........................................................................................................65
Using the Call Log .............................................................................................................................................. 66
Managing Missed Calls...................................................................................................................................... 67
Listening to Voicemail From the Call Log.............................................................................. 68
Storing Call Log Entries.................................................................................................................................... 69
Deleting Call Log Entries................................................................................................................................. 70
Paging..............................................................................................................71
Sending a Page..................................................................................................................................................... 72
Deskset Settings ...........................................................................................73
Deskset Menu........................................................................................................................................................ 74
Features.................................................................................................................................................................... 75
User Settings.......................................................................................................................................................... 76
Greetings ................................................................................................................................................ 77
Name Recording......................................................................................................................... 78
Intercom Auto Answer..................................................................................................................... 79
Deskset Settings ................................................................................................................................. 80
Display............................................................................................................................................. 81
Sounds............................................................................................................................................. 82
Volume Settings ......................................................................................................................... 83
Preferred Audio Mode ............................................................................................................. 84
Directory Settings............................................................................................................................... 84
Setting, Changing, or Resetting Your Password ................................................................. 85
Registering an Optional Cordless Headset (SB35025 Only) ........................................ 86
Deregistering a Cordless Headset ............................................................................................. 87
Cordless Headset Registration and Deregistration Time-Out...................................... 87
Admin Settings...................................................................................................................................................... 88
Deskset Information........................................................................................................................................... 89
Auto-Attendant Settings.................................................................................................................................. 90
Using Do Not Disturb (DND) .......................................................................................................................... 90
Web Interface ................................................................................................91
Accessing the Web User Interface (WebUI)........................................................................................... 92
Error Handling...................................................................................................................................... 93
Basic Settings........................................................................................................................................................ 94
Personal Directory .............................................................................................................................................. 95
Quick Dial................................................................................................................................................................ 97
Help ............................................................................................................................................................................ 98
Troubleshooting ............................................................................................99
Common Troubleshooting Procedures...................................................................................................100
Display Messages...............................................................................................................................................101
Calls Generally....................................................................................................................................................103
Incoming Calls.....................................................................................................................................................106
Outgoing Calls ....................................................................................................................................................108
Voicemail ...............................................................................................................................................................109
Other Deskset Features..................................................................................................................................111
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Syn248 SB35020/SB35025 Deskset User’s Guide
WebUI......................................................................................................................................................................112
PC/Deskset Interaction ..................................................................................................................................113
Cordless Headset (SB35025 Only)............................................................................................................114
Appendixes.................................................................................................. 118
Appendix A: Soft Keys.....................................................................................................................................118
Appendix B: Technical Specifications......................................................................................................120
Appendix C: Maintenance..............................................................................................................................121
Appendix D: Important Safety Instructions...........................................................................................122
Appendix E: GPL License Information .....................................................................................................123
Glossary ....................................................................................................... 124
Preface 6
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
P
REFACE
This User’s Guide provides instructions for using your Syn248 SB35020/SB35025 Deskset
telephone with software version 1.3.1 or newer. See page 89 for instructions on checking
the software version on the Deskset. Although the Quick Start Guide also includes
information on using the Deskset, this guide has setup information and more details
about feature usage.
Before using this AT&T product, please read “Appendix D: Important Safety Instructions”
on page 122. Please thoroughly read this user’s guide for all the feature operations and
troubleshooting information necessary to operate your new AT&T product.
Additional Documentation
Downloadable copies of all Syn248 documents, including user’s guides, the
Installation and Configuration guide and Quick Start Guides, are available at
smbtelephones.att.com/product-support/product-documentation
.
For customer service or product information, contact the person who installed
your system. If your installer is unavailable, visit our web site at
smbtelephones.att.com or call 1 (888) 386-2006. In Canada,
dial 1 (888) 469-2005.
Preface 7
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Topic Navigation
This Syn248 SB35020/SB35025 Deskset User’s Guide features easy navigation between
topics and the ability to return to your original topic.
Text in blue indicates a link to another section of the document. Bold text in blue
indicates a hyperlink to an external web site.
You can also click the arrows at the bottom of the page to move around this document.
Text Conventions
Table 1 lists text formats and describes how they are used in this guide.
Go back to the last page viewed.
Go to the previous page.
Go to the next page.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that appears on a device screen or
a WebUI page in a title, menu, or prompt.
HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.
Identifies a soft key.
Example of a Note.
Example of a Caution.
DND
Notes provide important information
about a feature or procedure.
A caution means that loss of data or
unintended circumstances may result.
Overview 8
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
CHAPTER
1
O
VERVIEW
The Syn248® Business Phone System from AT&T is for businesses that need up to 24
extensions. This system is scalable from 1 to 8 outside lines, so as your business grows,
your phone system can too. The Syn248 Business Phone System provides simplicity
without sacrifice—it's simple to install, manage, and use, without sacrificing any of the
features you need and expect from a business telephone system.
This chapter introduces the SB35020/SB35025 Deskset and provides an overview of the
Syn248 system and the external features of the Deskset.
The SB35025 Deskset allows you to register a compatible AT&T DECT cordless headset
for hands-free phone conversations. For more information, see “Registering an Optional
Cordless Headset (SB35025 Only)” on page 86.
“Syn248 System Overview” on page 9
“Deskset Description” on page 10
“Setting Your Password” on page 12
“Deskset Status Indicators” on page 14
“Programmable Feature Keys” on page 17
“Using the Speakerphone” on page 20.
Overview 9
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Syn248 System Overview
Your Deskset is part of the Syn248 system. Syn248 differs from conventional telephone
systems in that calls are not coordinated by a central controller. Instead, Syn248 uses a
distributed control system over a Local Area Network (LAN). Figure 1 illustrates a sample
system.
Figure 1. Sample Syn248 System
Deskset Overview
The SB35020 Deskset and SB35025 Deskset have identical external front-panel features,
call features, and basic settings.
The SB35025 Deskset has a built-in DECT 6.0 radio to host an optional cordless headset,
and an auxiliary input/output port for connecting a Music on Hold (MoH) source and an
overhead paging system. This User’s Guide describes how to register and use a
compatible AT&T DECT cordless headset with the SB35025 Deskset. See “Registering an
Optional Cordless Headset (SB35025 Only)” on page 86.
For more information about connecting Music on Hold and overhead paging, see
the Syn248 Installation and Configuration Guide, available from
smbtelephones.att.com.
blue lines = telephone
red lines = Ethernet
orange lines = audio
Overview 10
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Deskset Description
The key external features of the Deskset are shown in Figure 2 and described in Table 2.
Figure 2. Deskset Layout
Table 2 Deskset Features
1. Liquid Crystal Display (LCD) Provides controls and information for using the
Deskset.
2. Soft Keys Three keys that produce different actions,
depending on the LCD labels.
3. Handset Connects to handset jack on left side.
4. Hard Keys Fixed-function keys. See “Deskset Hard Keys” on
page 11.
5. Programmable Feature Keys Provide easy access to various call functions. See
“Programmable Feature Keys” on page 17.
6. Display Keys Control the menu functions shown in the display.
(SELECT), (MENU), and (CANCEL).
7. Navigation Moves the cursor up (), down (), left (), right
() on the display.
8. Message Waiting Indicator Illuminates when there are new messages.
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