AT&T Definity 8434 User manual
AT&T
DEFINITY® Communications System
Generic 1, Generic 3, and System 75
8434 Voice Terminal User's Guide
NOTICE
While reasonable efforts were made to ensure that the information in this document
was complete and accurate at the time of printing, AT&T can assume no
responsibility for any errors. Changes or corrections to the information contained in
this document may be incorporated into future issues.
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Contact:
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2855 North Franklin Road
P.O. Box 19901
Indianapolis, IN 46219
1 800 432-6600
In Canada: 1 800 255-1242
Document No. AT&T 555-230-765
Issue 1, May 1994
For more information about AT&T documents, see Business Communications
Systems Publications Catalog, 555-000-010.
HEARING AID COMPATIBILITY
This equipment is compatible with the inductively coupled hearing aids as required
by the Federal Communications Commission (FCC).
YOUR RESPONSIBILITY FOR YOUR SYSTEM´S SECURITY
You are responsible for the security of your system. AT&T does not warrant that
this product is immune from or will prevent unauthorized use of common-carrier
telecommunication services or facilities accessed through or connected to it. AT&T
will not be responsible for any charges that result from such unauthorized use.
Product administration to prevent unauthorized use is your responsibility and your
system manager should read all documents provided with this product to fully
understand the features available that may reduce your risk of incurring charges.
Prepared by
AT&T GBCS Documentation Development
Middletown, New Jersey 07748-1976
©1994 AT&T
All Rights Reserved
Printed in USA
Contents
Your 8434 Voice Terminal
A Quick Look at the Features
1
5
5
Voice Features
Display Features and Features Used with the Softkeys
How to Use the Features
General Instructions
Conventions Used in The Following Procedures
Troubleshooting (Later in This Guide)
8
9
9
10
10
Quick Reference Lists (At the Back of This Guide)
Using the Display, Softkeys and Display Control Buttons
Entering Softkey Mode and Viewing
the Three Feature Option Screens
Using the Softkeys to Activate a Feature
Resetting the Speakerphone with the Softkeys
(When Powering Up the Voice Terminal)
10
11
11
13
14
Voice Feature Procedures
Abbreviated Dialing (AD)
Automatic Callback
Bridging/Manual Exclusion
Call Coverage/Consult
Call Forwarding — Busy/Dont Answer
Call Forwarding — Follow Me
Call Park
Call Pickup
Conference
Drop
Handset Volume
Hold
Intercom (Automatic/Dial)
Last Number Dialed
Leave Word Calling (LWC)
Message
Mute
Priority Calling
Reset Speakerphone
Select Ring (and Ringer Volume)
Send All Calls
Speaker
16
16
18
19
20
21
22
23
24
24
25
25
26
27
27
28
29
29
30
31
32
33
34
i
Speakerphone
Test
Transfer
Display Feature Procedures
Call Information
Exit (Normal)
Inspect
Message Retrieval
Normal (Exit)
Time/Date
Timer
Tones and Their Meanings
36
37
38
39
39
39
40
40
42
42
42
43
43
Ringing Tones
43
44
Feedback Tones
Troubleshooting
Key Words to Know 46
Quick Reference Lists
ii
Your 8434 Voice Terminal
The 8434 voice terminal is designed so you can conveniently use the many features
of the AT&T DEFINITY® Communications System Generic 1 or Generic 3 and
System 75. Familiarize yourself with your voice terminal, shown in Figure 1 below
and explained on the following pages.
Figure 1. 8434 Voice Terminal
1
Starting with the display at the top of Figure 1 and continuing clockwise:
Display
24 Call appearances/
feature buttons
Line jack
(on back of voice terminal)
Speakerphone/headset
adapter jack (on back of voice
terminal)
Message light
Dial pad
Hold/Ring button
Speaker/Reset
Spkr button
A 2-line by 40-character display.
These 24 buttons can be used either for incoming and
outgoing calls
(call appearances)
and are labeled with
an extension number or for accessing features
(feature buttons)
and are labeled with a feature name.
Each has a red light telling you this is the line you are
using or this is the line you will get when you lift your
handset. The green status light next to each call
appearance and feature button tells you the line or
feature is being used.
This jack is used for connecting a line cord to your voice
terminal. The jack is labeled “LINE.”
This jack is used for connecting an externaI
speakerphone (such as an S101A or S201A
Speakerphone) or a headset adapter (such as a 500A
Headset Adapter) to your voice terminal. The jack is
labeled
A red light which goes on steadily when a message has
been left for you.
The standard 12-button pad for dialing phone numbers
and accessing features. The letters “Q” and “Z” have
been added to the appropriate dial pad keys for
directory access, and the “5” button on your dial pad has
raised bars for visually-impaired users.
A red button for putting a call on hold. By pressing
[ Shift ] and then [ Hold ], you can select a personalized
ring for your voice terminal from eight possible ringing
patterns.
For accessing the built-in 2-way speakerphone. When
you press [ Shift ] and then [ Speaker ] (your voice terminal
must be on-hook, and it must be set for the
Speakerphone feature), you hear a set of tones as the
speakerphone performs an acoustic test of the
environment. When the tones stop, your speakerphone
has finished adjusting itself for optimal performance
and is ready for use.
Note: Your voice terminal can be set for either the
Speaker (listen-only) feature or the Speakerphone
(listen and talk) feature. Check with your system
manager to see how your Speaker button is to be used.
Handset jack This jack is for connecting a handset to your voice
(on back of voice terminal) terminal. The jack is labeled
Mute button For turning off the microphone associated with the
handset or the built-in speakerphone so the other person
on the call cannot hear you.
2
Drop button
Test button
Conference button
Shift button
•
•
Transfer button
Volume control
button
•
•
•
10 Call appearances/
feature buttons
For disconnecting from a call or dropping the last party
added to a conference call.
When the voice terminal is initially powered up, the
green light next to [
Test
] flashes if the link with the
PBX is not (or not yet) operational. The light changes to
steady green when the voice terminal is able to
communicate with the PBX, and then goes off after a
short period of time. After the voice terminal is powered
up, you can press [
Test
] to test the lights and the
display on your voice terminal.
For setting up conference calls. This button is labeled
[
Conf
] .
A blue button which can be used to access two additional
features (when [
Shift
] is active, the red light next to the
button is on):
When used with [
Hold
] , you can select a
personalized ring from among eight available
patterns.
When used with [ Speaker ] , you can perform an
acoustic test of the environment and adjust the
speakerphone to the surrounding acoustic
environment for optimal performance (for the
built-in speakerphone option only).
For transferring a call to another voice terminal.
For adjusting the volume of the following:
The speakerphone or speaker when a call is in
progress using the 2-way speakerphone or 1-way
speaker
The handset receiver level while a call is in progress
using the handset
The tone ringer when the speaker is off and either
the handset is inactive or the tone ringer is active
Note:
When the speaker is active, the ringer volume is
automatically reduced to a low setting. The volume is
restored when the speaker is turned off.
Remember:
The Volume control button on your voice
terminal does not control the volume level of adjunct
equipment.
At least three of these 10 buttons are devoted to
incoming and outgoing calls
(call appearances)
and
are labeled with an extension number; the remaining
buttons can also be call appearance buttons, or they can
access features
(feature buttons)
and are therefore
labeled with a feature name.
3
Handset
Display control buttons
[
Prev
] , and [
Next
] .
Softkeys
A handset is provided for placing and receiving calls.
(The handset is also known as the receiver.) In most
cases, you must lift the handset (go off-hook) or activate
the speaker or speakerphone before you can use a
feature.
These four buttons are labeled [ Menu ] , [ Exit ] ,
•
•
•
[ Menu ] is used to enter Softkey Mode and access the
first feature option screen.
[ Exit ] is used for exiting the Softkey Mode and
returning to Normal (call-handling) Mode.
[
Prev
] and [
Next
] can be used to help you go
back and forth through the feature option screens.
The five buttons located below the display and labeled
with arrows ( [ ] ) correspond to words on the display
screen. You can use the softkeys along with display
control keys to access up to 15 features on your voice
terminal in addition to those features administered on
the call appearance/feature buttons.
For a list of the features that can be accessed with the
softkeys, check with your system manager. For
procedures for using these softkey features, see “Using
the Display, Softkeys, and Display Control Buttons”
later in this guide.
4
A Quick Look at the Features
Here are brief descriptions of both voice features and display features that can be
used with the 8434 voice terminal. Each description includes what each feature does
and how you might want to use it.
Note: You will automatically have the following features on your voice terminal:
Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice
features and Normal Mode/the Exit feature (labeled [ Exit ] on the voice terminal)
among the display features. You may also be able to use the Speakerphone (and
Reset Speakerphone) or the Speaker feature. Check with your system manager to
see what other features you can use with the DEFINITY Generic 1 or Generic 3 or
System 75 switch.
You may also be able to use up to 15 other features accessed with the softkeys and
display control buttons. These features are in addition to the features administered
on the call appearance/feature buttons on your voice terminal. Check with your
system manager to see which softkey features are available to you.
Voice Features
Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick
and easy dialing. Each number can be a complete or partial telephone number, an
extension number, or a feature or trunk code. Abbreviated Dialing offers four
possible types of lists— personal, group, system, and enhanced, and you can have a
total of three out of the four lists. Numbers on a personal list are programmable by
you; numbers on group lists are programmable by the controller of the list; system
lists are programmable only by the system manager. Use this feature as a timesaver
for dialing frequently called, lengthy, or emergency numbers. Note: Check with
your system manager concerning what types of lists you have and how many of each
list.
Automatic Callback Sends you a special 3-burst ring indicating a previously busy
or unanswered extension you dialed is now available. Use to avoid constant redialing
when you wish to speak to someone who is frequently busy on the telephone or in
and out of the office. Note: You can use this feature only for extensions, not for
outside numbers.
Bridging/Manual Exclusion Permits you to answer or join in calls to someone else’s
extension by pressing a bridged appearance button on your voice terminal. This
button can be any call appearance button labeled with another user’s primary
extension number, as assigned to you by your system manager. Use to assist in
handling calls for a designated coworker. Note: You can use the Manual
Exclusion
feature to keep other users with whom you have a bridged call
appearance from listening in on an existing call.
5
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