AT&T Syn248 SB35031 User manual

Quick Start Guide

AT&T SB35031 Deskset

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Deskset Overview

This page identifies and describes the main display and key groups for the Syn248®

SB35031 Deskset. For additional information, see the User’s Guide, available from

www.telephones.att.com/smb.

Liquid Crystal Display (LCD)

Displays information for using

the Deskset.

Soft Keys

Perform different actions

depending on the LCD labels.

New Message Indicator

Lights when you have new

messages.

Line Keys

Access active calls and held

calls, and start new calls.

Intercom Key

Accesses intercom line for

calling other extensions.

Quick Dial

Provides easy access to

frequently dialed numbers.

Hard Keys

A set of fixed-function keys.

See page 4 for more information.

Hard Keys

Navigation

Moves the cursor up/down/

left/right on the display.

Shows additional menu items

and soft key labels.

Cancel

Cancels the most recent

operation and returns to

previous function.

Headset

Routes audio to headset.

Can be used to go off hook

or on hook.

Volume

Increases/decreases

the ringer and incoming

voice volume.

Mute

Prevents your voice

from being heard.

Speaker

Routes audio to

speakerphone. Can be used

to go off hook or on hook.

Hold

Puts the current

active call on hold.

Accesses the

Deskset menu.

Call Log

Accesses the incoming

call log.

Select

Selects a highlighted

screen item.

Messages

Accesses your voice

messages.

Help

Displays the Help menu.

Redial

Accesses the Redial list.

Directory

Accesses the Directory.

Dial Pad

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The Idle screen appears when the Deskset has power and no activity.

Idle Screen

Status Display

DND ON – Do Not Disturb is on

< 5 Min – Voicemail nearly full

VMFull – Voicemail full

ANS ON – Intercom Auto Answer

is on

– Ringer is off

Call Status Icons

Show the call status for each

line. Your system administrator

can enter line names that

replace these Idle screen icons.

Quick Dial

Provides easy access to

frequently dialed numbers.

Time and Date

Extension Number/Name

New Messages

Press SELECT to view the

list of new voice messages.

Help Text

Help messages appear in

this area, depending on

Deskset activity.

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Line keys, their LEDs, and the icons on the display next to them reflect call status. For active, ringing and held calls,

the screen shows a name and number next to a key during call activity. As you use the Line keys to select different

calls, the appropriate soft keys appear.

Line Keys & Indicators

Call Status Icon

Line Key

Line Key LED

Call Timer

Name and Number

If your company has caller

ID service, the name and

number of incoming calls

appear. For outgoing calls,

the phone number appears.

The Deskset displays icons that show call status and complement the LED status indications.

Call Status Icons

Icon Status Description Icon Status Description

Available Indicates an available line. Your

system administrator can replace

these icons with line names.

Ringing Indicates an incoming call.

Intercom Indicates an available Intercom

line for internal calls.

Silenced

Ring

Appears during an incoming call

when the ringer is off.

Off Hook Indicates you are dialing or are

on a call.

On Hold Indicates that a call

is on hold.

Conference Shows for all calls

on a conference.

Conference

On Hold

Indicates that a conference call

is on hold.

Ringing Indicates the Line key that

applies to an incoming call.

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Soft Keys

Four context-sensitive keys provide functions indicated by labels on

the screen.

Soft keys such as indicate that there are more than four soft

key functions available. The numbers indicate the current page and

total pages. For example, indicates that you are on page one

of two. The key indicates that you are on page one of three.

The example shows the soft key labels on the Idle screen.

HoldList

Accesses Held

Calls list

Page

Pages internal

extensions

DND

Turns Do Not

Disturb on or off

ExtList

Displays a list of

extensions

Soft Keys

Soft Key Labels

The table shows the soft key labels that appear on the Idle screen.

You can make a call from the Deskset using predialing, live dialing or from

a list. To predial, use the dial pad to enter a phone number and then go

off hook. To live dial, go off hook, then dial a number. To make a call when

viewing a list of numbers such as the Directory, Call Log, Redial or Messages

lists, highlight the number and then press

Call

Making a Call

To predial a number:

1. Enter the phone number using the dial pad.

2. Go off hook: lift the corded handset, or press (SPEAKER),

(HEADSET) or an inactive Line key. Press the Intercom key if calling

another extension.

To live dial a number:

1. From Idle mode, go off hook. Lift the handset, press (SPEAKER),

(HEADSET) or an inactive Line key. Press the Intercom key if calling

another extension.

2. Enter the number you want to dial. When the number is complete, the

Deskset dials the number.

To make a call from a list:

While viewing Directory, Call Log, Redial or Messages entries, press

Call

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Answering a Call

To answer a call:

Lift the corded handset, press the soft key, (SPEAKER),

(HEADSET), or the flashing Line or Intercom key.

The active call screen appears.

See the User’s Guide at www.telephones.att.com/smb

for additional information on this feature.

To ignore a call:

Press . Your Deskset stops ringing. The caller continues to hear ringback

tones until you or someone else answers the call, or until the call goes to the

Call Forward–No Answer destination (set by your system administrator).

To answer multiple calls:

Press the Line key for the call you want to answer. If you are already on a call, your

previous call is put on hold. Press to continue with the call in progress.

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The table shows the soft key labels that appear after you answer a call.

Transfer

Begins transfer

of a call

Conf

Begins a

conference call

Flash

Simulates a hook

flash

More 1/2

Moves to the

next set of soft

keys

HoldList

Displays the

Held Calls list

Page

Pages all

extensions

More 2/2

Transferring a Call

Do Not Disturb Setup

To transfer a call:

1. From the active call screen, press . The active call is put on hold.

2. Dial a number or access an entry from the Directory, Call Log, Extension list,

or Messages list and press . You can also transfer to a held call by

accessing it and pressing SELECT. If desired, you can announce the transfer.

3. To complete the transfer, press . The Call Transferred screen appears

for two seconds.

See the User’s Guide at www.telephones.att.com/smb for

additional transfer functions.

To enable or disable Do Not Disturb (DND):

1. From the Idle screen, press .

DND ON

appears in the top right of the display.

2. To disable DND from the Idle screen, press .

Do Not Disturb silences incoming ringing and paging. Incoming calls can still be

answered as long as the Line key LED is flashing.

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