AT&T MERLIN Plus Installation guide

AT&T

MERLIN

Plus

COMMUNICATIONS SYSTEM

Training Manual

Printed in USA

Issue 1

December 1986

NOTICE

The information in this document is subject to change without notice. AT&T assumes no responsibility

for any errors that may appear in this document.

MERLIN is a registered trademark of AT&T

Contents

Welcome

Getting Started

Using the Training Manual

Other Training Aids

iii

Your Merlin Plus Phone

Understanding Telephone Lines

Understanding Intercom Lines

Understanding Line Lights

Understanding Ringing Patterns

Changing the Outside Call Ring

Changing the Volume of the Ring

Personalizing the Ring for Outside Calls

Turning the Ring Off or Delaying the Ring

Basic Telephone Features

Placing an Outside Call

Placing an Internal Call

Answering a Call

Joining Another Call (Bridging)

Waiting for a Particular Line (Line Request)

Placing a Call Without Lifting the Handset (On-Hook) Dialing

Listening Without Lifting the Handset

Sharing a Conversation with Others in the Same Room (Group Listening)

Putting a Call on Hold

Monitoring a Call When You’re on Hold

Ending a Call and Beginning Another Without Hanging Up (Recall)

Transferring a Call

Temporarily Turning Off the Speaker (Voice Announcement Disable)

Conducting a Conference Call

Dropping a Call from a Conference

Receiving a Message Waiting Notice

Programmable Features

Auto Dial and Speed Dial Numbers

Outside Auto Dial Number

Personal Speed Dial

Intercom Auto Dial

System Speed Dial

Special Characters with Auto Dial and Speed Dial

Manually Signaling a Co-worker

Returning to a Call (Hold Retrieve)

Using Account Numbers

Picking Up Another’s Call at Your Phone (Call Pickup)

Ring Option Override

Do Not Disturb

Privacy

Redialing

Redialing the Last Number You Called (Last Number Redial)

Saving a Number to Redial (Saved Number Redial)

Enabling Touch-Tone

Automatically Answering Intercom Calls (Auto Answer-Intercom)

Automatically Answering All Calls (Auto Answer-All)

Paging a Group through the lntercom (Group Page)

Paging through the Loudspeaker (Loudspeaker Page)

Welcome

Welcome to the “magic” of the AT&T MERLIN Plus Communications System. Your

new MERLIN Plus system will give you the “power” of efficient communications.

●

The

power

is in the many features that have been designed to meet your most

critical telephone communications needs: from speed dialing to conference

calling.

The

magic

is simplicity of setup and use. The MERLIN Plus system is ready to

use as soon as you connect the phone to the phone jack. The system is also

rich in features that you can select and use as you need them. Many of the

system’s features allow you to customize the telephone just for you.

Getting Started

This training manual introduces you to the MERLIN Plus features and leads you

through the steps involved in the use of each feature. Take a minute now to look

through the manual to see how it’s organized.

The training manual consists of three major sections:

●

Your MERLIN Plus Phone: This introduces you to the MERLIN Plus and

presents general information about how the system works.

Basic Telephone Features: This explains how to perform standard office

telephoning.

Programmable Features: This explains how to program and use MERLIN Plus

features to customize the phone for your needs.

You can read about as many (or few) features as you need to get started–and you

can read about the features in any order. Then you can come back to the manual as

often as necessary to learn about other features. You’ll find that the more you use

your MERLIN Plus phone system, the more features you’ll want to use.

USING THE TRAINING MANUAL

This training manual is designed to help you teach yourself. As you work with the

training manual, you’ll notice that the features are usually presented as described

below:

●

A brief description.

An illustration.

An example of how you use the feature.

The procedures for using the feature. These could be in two stages:

●

For alI features, the manual presents the steps needed to

use

the feature.

●

For some features, the manual also presents the steps needed to

set up or

program

the feature.

Some procedures will vary slightly depending on the type of MERLIN Plus phone

you have. To enable you to find the procedures for your phone, look at the phones

at the beginning of the feature. For example:

In this example, you can use a 10-, or a 34-button phone to perform the procedure.

If your phone doesn’t appear at the beginning of the feature, then the feature is not

available for your phone.

The procedures are arranged in two columns: The left column contains the steps

that you’ll follow. The right column describes what happens when you perform the

steps. For example:

Action

Result

Touch the

Speaker

button below The Speaker comes on.

the dial pad.

Dial the number. You hear the number being dialed

through the Speaker.

Most procedures are brief–a page or less.

●

Throughout the training you will see NOW YOU TRY IT sections. These sec-

tions provide you a chance to practice using a feature. Don’t hesitate to refer

back to the procedures if you need help “trying it.”

OTHER TRAINING AIDS

Your telephone System Administrator has a complete System Manual that de-

scribes the entire MERLIN Plus phone system. If you want to know more about the

feature, ask your Administrator to let you review the system manual.

One other training aid is essential. The MERLIN Plus User Card contains a brief

explanation of each feature. Once you finish the training in this manual, you’ll find

that the User Card is a quick way to review a particular feature. If you don’t have a

User Card, be sure to ask the Attendant for one.

iii

Your Merlin Plus Phone

ILLUSTRATION 1: MERLIN PLUS PHONES

Your MERLIN Plus phone looks like one of these shown in Illustration 1. Each

phone has:

●

Buttons to access telephone lines.

A dial pad for dialing numbers and programming features.

A handset with a coil cord.

A T/P (Test/Program) switch that enables you to program features.

A volume control lever.

Factory-programmed buttons for frequently used features (e.g.,

Intercom,

Hold, Transfer, Recall,

and

Speaker).

These buttons represent features that

are constant. The buttons can’t be changed.

User-programmable

buttons that enable you to store frequently dialed phone

numbers (either internal intercom numbers or outside numbers) and/or set up

special features (e.g., Account Numbers, Privacy, Do Not Disturb, etc.). A

programmable

button is one you can define and use according to your

needs.

Although there are a variety of 10- and 34-button phones, the main differences

among the different phones are:

The number of telephone lines.

The number of

programmable

buttons.

UNDERSTANDING TELEPHONE LINES

Your System Administrator should have told you which phone lines you can access

from your phone and what kind of lines they are. Each phone number that goes into

your phone (for example, 555-9999, -8888, -7777, etc.) should be written on a

button. Depending on your needs, you may have a special line type assigned to

you such as a WATS line or a personal line. The corresponding button should be

labeled to identify what kind of line it is.

If the phone you have is for internal use only, no outside phone lines should be

listed on it.

Examples of different kinds of line assignments could include those shown in

Illustration 2.

Page

Privacy

Bill

Judy

Intercom

1904

1903

1902

1901

Intercom

–

1906

Wats

No outside lines are assigned Five outside lines and a WATS line are

to this phone. assigned to this phone.

1904

1903

1902

1901

Intercom

—

Wats

1905

Five outside lines, a WATS line, and an FX

(foreign exchange) line are assigned to this

phone.

ILLUSTRATION 2: SAMPLE LINE ASSIGNMENT

Your System Administrator also should have set up which line the system automat-

ically selects first, second, third, etc., when you place a call.

You can see which line was programmed as “first choice” for your phone by picking

up the handset. The green light goes on next to the “first choice” line (or the “next

choice” line).

UNDERSTANDING INTERCOM LINES

Each phone in the system is assigned a 2-digit Intercom Number. An Intercom

Number is what you use to call someone within the company and what others use

to call you.

If you have a receptionist (or Attendant), s/he will alert you of an incoming call by

dialing your Intercom Number and then transferring the call to you.

UNDERSTANDING LINE LIGHTS

Next to each line button are two lights. The lights give you information about that

line.

ILLUSTRATION 3: LINE LIGHTS

●

The red, triangular light tells you what line you’re on,

or will get

when you lift

the handset. When you touch a line button, the red light comes on.

The green, square light tells you:

●

The line is free (the light is off).

●

The line is busy (on).

●

The line is ringing (flashing) for an incoming call.

●

The line is on hold (fast flashing).

If you have access to the same lines as others, you can tell which lines are in use

by looking at the lights.

UNDERSTANDING RINGING PATTERNS

Each type of call you receive produces a different sound:

●

An internal call (beep).

●

An outside call (a long ring).

●

A transferred call (a short then long ring).

CHANGING THE OUTSIDE CALL RING

You can make three modifications to the long ring that indicates an outside call:

●

The volume of the ringing.

●

The type of ringing.

●

The ring sound being on, off, or delayed.

The procedures to make these modifications are described on the next pages.

Changing the Volume of the Ring

You can change the volume of the ring for all calls and for the Speaker whenever

you want.

Volume

Control

Lever

ILLUSTRATION 4: VOLUME LEVER

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