AT&T MERLIN Plus User guide

AT&T

999-507-144

MERLIN

PIus

COMMUNICATIONS SYSTEM

System Manual

Welcome...

...to the magic of MERLIN. Your MERLIN® Plus Communications System is

ready when you are. Once it's installed, you can begin using it immediately. You

can use the MERLIN Plus system voice terminals the same way you use ordinary

telephones.

But sooner or later you'll want to take advantage of the system's advanced

technology and customize it to meet your business needs. This manual shows you

how to choose from the MERLIN Plus system's many options and features to

design a system that fits the way you do business. In no time you'll have at hand

the most efficient and economical telecommunications system available for your

business anywhere today...

...and it's amazingly easy to use!

The people in your business can start using their phones right away. Give each

person one of the user's cards at the back of this book for quick reference. Then

have them look through the training guide included in this package when they

have a few free minutes during the day.

If you'll have an attendant handling most of your incoming calls, give that person

Section 4, "Using the Attendant Console," to read.

Now...

...go ahead, make a call!

CALL:

TO ORDER COPIES OF THIS MANUAL

Cincinnati Contract Service Organization

Document Distribution Center on 800-252-4076.

FAX:513-352-7031

ATTMAIL: Free form to !docdist

Please include your name and telephone

number with your order information

While reasonable efforts were made to ensure that the information

in this document was complete and accurate at the time of printing,

AT&T can assume no responsibility for any errors. Changes or

corrections to the information contained in this document may be

incorporated into future reissues.

Contents

Section 1: Introduction

What's in This Manual 1-1

How to Use This Manual 1-3

The MERLIN Plus Communications System 1-5

Section 2: Planning the System

Introduction 2-1

System Configuration Form 2-3

Line Assignments Form 2-7

Call Restrictions and Allowed Lists Directory 2-13

System Speed Dial Directory 2-17

FORMS:

System Configuration Form 2-21

Line Assignments Form 2-23

Call Restrictions and Allowed Lists Directory 2-25

System Speed Dial Directory 2-27

Section 3: Administering the System

Introduction 3-1

Administration Preview 3-3

Basic Administration 3-11

Customized Line Assignments 3-13

Systemwide Options 3-17

Section 4: Using The Attendant Console

Overview 4-1

Handling Calls 4-5

Section 5: Reference

Overview 5-1

MERLIN Plus System Features 5-3

Accessory Equipment 5-85

Section 6: Quick Reference Guides

Quick Reference Guide to System Administration 6-1

Quick Reference Guide to Administration Codes 6-7

Quick Reference Guide to Voice Terminal Features 6-9

Quick Reference Guide to Programming Codes 6-12

Section 7: Troubleshooting the System

Troubleshooting Procedures 7-1

General Test 7-11

Section 8: Installation

MERLIN Plus System Installation 8-1

Index I-1

Section 1: Introduction

What's in This Manual

You'll find the information in this MERLIN® Plus Communications System

manual convenient y divided into eight sections, as described below. You'll

also find ten copies of the MERLIN Plus System User's Card in the back of this

binder. In addition to the manual, this package also includes a MERLIN Plus

System Training Manual.

SECTION 1.

INTRODUCTION This section tells you what's in the manual and how to use it. It also offers a

brief introduction to the system's control unit and the voice terminals

(telephones).

SECTION 2.

PLANNING THE

SYSTEM

Use the information in this section to make some key decisions about how you

want the system operate. This section includes planning forms to record

your decisions. If someone else will be system administrator, have that person

fill out the planning forms.

SECTION 3.

ADMINISTERING THE

SYSTEM

This section tells you how to use the information on the planning forms to

customize the system to your business needs. If someone else will be system

administrator, have that person administer the system following the steps in

this section.

SECTION 4.

USING THE ATTENDANT

CONSOLE

If our system will have an attendant to manage incoming call traffic, that

person can find some helpful information in this section on using the

aministrator/attendant telephone.

SECTION 5.

REFERENCE This section contains a detailed discussion of every component, option, and

feature in the MERLIN Plus system. The entries are organized alphabetically

to help you find the information you need quickly. As you become familiar

with the system, you'll probably go to this section first when you want to

change a system setting or a voice terminal feature, or when you simply want

to find out more about some aspect of the system.

SECTION 6.

QUICK REFERENCE

GUIDES

The guides in this section offer quick access to administration and

programming procedures. Use them when you want to find a particular

procedure fast.

SECTION 7.

TROUBLESHOOTING

THE SYSTEM

The tables in this section can help you isolate and solve most of the technical

problems that may cause your system to malfunction.

SECTION 8.

INSTALLATION This is a technical reference section. It should answer any questions an

installer or technician may have about MERLIN Plus system wiring and

installation requirements.

What's In This Manual 1-1

USER'S CARD This card is a handy reference for anyone who uses a MERLIN Plus system

voice terminal (telephone) on the job. Give one to everyone in your business

who uses a voice terminal.

MERLIN PLUS SYSTEM This guide offers self-paced instructions on using the MERLIN Plus system

TRAINING MANUAL features. Make the guide available to everyone in your business who uses a

voice terminal, and encourage them to use it.

1-2

Section 1: Introduction

How to Use This Manual

ADMINISTERING A NEW

SYSTEM?

MAKING CHANGES TO

A RUNNING SYSTEM?

MANAGING INCOMING

CALL TRAFFIC AS

SYSTEM ATTENDANT?

USING A VOICE

TERMINAL FOR THE

FIRST TIME?

HAVING TROUBLE WITH

THE SYSTEM?

How you should use this manual at any particular time depends on what you

want to do, as the following information suggests.

Use the information in Section 2, "Planning the System," to decide which

options and features you want for your system. Then follow the instructions

in Section 3, "Administering the System, " and in Section 5, "Reference," to

set up the system with the options and features you've selected.

Change the planning forms to reflect the changes you want to make. Then

see the relevant entries in Section 5, "Reference," and Section 6, "Quick

Reference Guides," to make the changes.

See Section 4, "Using the Attendant Console," for information on how to use

the attendant's telephone to handle incoming calls.

See the relevant entries in Section 5, "Reference," and the Quick Reference

Guide to Voice Terminal Features in Section 6-and keep the MERLIN Plus

System User's Card handy. Then, when you have time, follow the self-paced

instructions in the MERLIN Plus System Training Manual.

Find the symptom in Section 6, "Troubleshooting." Then follow the

suggestions for solving the problem.

How to Use This Manual 1-3

The MERLIN Plus Communications System

THE CONTROL UNIT

THE VOICE TERMINALS

5-Button

The basic MERLIN Plus system supports up to four outside telephone lines

and eight voice terminals (MERLIN system telephones). To accommodate

your growing communications needs, the system expands easily and

economically to support up to eight outside lines and 20 voice terminals. And

if your business eventually outgrows even the fully expanded MERLIN Plus

system, you can protect your investment in voice terminals, accessory

equipment, and training time by moving up to a larger MERLIN system.

The paragraphs that follow offer a brief introduction to the system's control

unit and voice terminals. The optional equipment you can add to your system

is described under the heading "Accessory Equipment" in Section 5,

"Reference."

The control unit is the system's brain. It manages all incoming, outgoing, and

intercom call traffic. It makes all of the system's decisions and controls all of

the system's responses. For an illustration of the control until with its major

components labeled, see "Administration Preview" in Section 3,

"Administering the System."

A voice terminal is a MERLIN system telephone that provides basic telephone

functions and allows you to take advantage of the special MERLIN system

features. Your MERLIN Plus system works best with the following voice

terminals:

●

5-Button Voice Terminal

10-Button Voice Terminal

10-Button Hands-Free Answer on Intercom (HFAI) Voice Terminal

34-Button Deluxe Voice Terminal

34-Button Built-In Speakerphone (BIS) Voice Terminal.

All of these voice terminals have buttons for fixed features such as

Conference, Drop, Transfer, and Hold. They differ from one another in the

number of buttons above and to the right of the dial pad that can be used for

outside lines and programmable features. Some also have additional built-in

speakerphones. The illustrations that follow should help acquaint you with

these voice terminals.

The 5-button voice terminal has an Intercom button and four additional

buttons above the dial pad that you can use for outside lines and/or

programmable features.

The MERLIN Plus Communications System

1-5

10-Button

10-Button HFAI

34-Button Deluxe

34-Button BIS

The 10-button voice terminal has an Intercom button and nine additional

buttons above the dial pad that you can use for outside lines and

programmable features.

The 10-button HFAI voice terminal has a built-in speaker that allows you to

answer and talk on intercom calls without liking the handset. It also has an

Intercom button and nine additional buttons above the dial pad for outside

lines and programmable features.

The 34-button deluxe voice terminal has two rows of five buttons located

above the dial pad and two rows of 12 buttons to the right of the dial pad.

You can use the buttons above the dial pad for lines and programmable

features. You can use the 24 buttons to the right of the dial pad for

programmable features. The system attendant usually has this model voice

terminal.

The 34-button BIS voice terminal has a built-in speakerphone that allows you

to answer and talk on both outside and intercom calls without using the

handset. Above the dial pad are an Intercom button and nine additional

buttons for outside lines and programmable features. The 24 buttons to the

right of the dial pad can be used for programmable features.

Programming a feature onto a voice terminal is easy. Just follow the simple

programming instructions in the entry for the feature in Section 5,

"Reference," on the User's Card, or in the Training Guide.

1-6

Section 1: Introduction

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