AT&T Lucent Technologies PARTNER Plus Quick start guide

Lucent Technologies

Bell Labs Innovations

PARTNER

Plus

Communications System

Release 2

Installation and Use

Lucent Technologies

formerly the communications

systems and technology

AT&T

units of AT&T

518-455-210

Issue 1

May 1991

518-455-110

Issue 1

Printed in U.S.A.

May 1991

Notice

Every effort was made to ensure that the information in this book was complete and accurate at

the time of printing. However, information is subject to change.

Federal Communications Commission (FCC) Interference Notice

This equipment has been tested and found to comply with the limits for a Class A digital device,

pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a commercial environment. This

equipment generates, uses, and can radiate radio frequency energy and, if not installed and used

in accordance with the instruction manuals, may cause harmful interference, in which case the

user will have to correct the interference at his or her own expense. For additional FCC

interference, registration, and repair information, see Appendix E of this book.

Trademarks

MLS-6, MLS-12D, MLS-34D, and SYSTIMAX are trademarks of Lucent Technologies.

Magic on Hold, MERLIN, PagePac, and PARTNER are registered trademarks of Lucent

Technologies.

Warranty

AT&T provides a limited warranty for this product. Refer to “AT&T Limited Warranty and

Limitation of Liability” in Appendix C.

Ordering Information

The ordering number for this document is 518-455-210. To order copies of this book, call 1-800-

432-6600 in the U.S. and 1-800-255-1242 in Canada. For more information on how to order this

and other system reference materials, see “Reference Materials” in “About This Guide.” For

information on ordering replacement parts, accessories, and other compatible equipment, refer to

“Product Ordering Information” in Appendix C.

Support Telephone Numbers

In the U. S., AT&T provides a toll-free customer helpline 24 hours a day. Call the AT&T Helpline

at 1-800-628-2888 if you need assistance when installing, programming, or using your system.

For assistance in Canada, contact your local AT&T authorized dealer.

Intellectual property related to this product and registered to AT&T Corporation has been

transferred to Lucent Technologies Incorporated.

Any references within this text to American Telephone and Telegraph Corporation or AT&T

should be interpreted as references to Lucent Technologies Incorporated. The exception is cross

references to books published prior to December 31, 1996, which retain their original AT&T

titles.

Lucent Technologies—formed as a result of AT&T’s planned restructuring – designs, builds, and

delivers a wide range of public and private networks, communication systems and software,

consumer and business telephone systems, and microelectronic components. The world-renowned

Bell Laboratories is the research and development arm for the company.

Contents

About This Guide

iii

Overview

1-i

■

Managing the System

1-1

■

Features and Capabilities

1-2

■

System Components

1-4

■

Auxiliary Equipment

1-7

Installing the Hardware

2-i

■

Important Safety Instructions

2-ii

■

Line and Extension Numbering

2-1

■

An Example System Setup

2-2

■

Installing the Control Unit

2-4

■

Installing Phones and Devices

2-7

■

Assembling System Phones

2-9

Programming

3-i

■ Overview

3-1

■

System Programming

3-4

■

Telephone Programming

3-19

Using Telephones

4-i

■

System Telephones–Overview

4-1

■

Standard Phones–Overview

4-7

■

Combination Extensions

4-10

■

Using Your Telephone

4-11

Using Auxiliary Equipment

5-i

■

Fax Machines

5-1

Answering Machines 5-6

Modems

5-10

Credit Card Scanners 5-12

Night Service Operation 5-13

Use with PBX or Centrex Systems

A-1

User Forms

B-1

CMaintenance and Customer Support

C-1

■

Maintenance

C-1

■

In Case of Difficulty C-2

■

Repair Information

C-8

■

AT&T Limited Warranty and Limitation of Liability

C-9

■

Product Ordering Information

C-10

Specifications

D-1

FCC Information

E-1

Index

IN-i

Programming Quick References

inside back cover

About This Guide

PARTNER Plus Communications System: Installation and Use explains what the

PARTNER™ Plus Communications System can do, provides instructions for

using the system, and shows you how to get the most out of its many features

and capabilities.

How to Use This Guide

■

Product Safety Labels

If you are a new user, read Chapters 1, 4, and 5 to familiarize yourself with

the system’s features, learn how to handle calls, and program your phone.

If you are installing the system for the first time, we suggest you read this

guide completely. Chapter 1 is an overview of the system, while the other

chapters give specific information on installing, programming, and using it.

If you are installing additional equipment, see Chapter 2, “Installing the

Hardware,” Chapter 3, “Programming,” and Chapter 5, “Using Auxiliary

Equipment.”

If you need to reprogram the system or individual extensions, see Chapter 3,

"Programming."

If you are installing fax machines, answering machines, modems, or other

data devices that can be connected to phone lines through the system, see

Chapter 5, "Using Auxiliary Equipment."

Once you are experienced with the system, use the Table of Contents or

Index to locate the information you need.

This book contains several product safety labels, identified by a

CAUTION

Indicates the presence of a hazard that will or can cause minor personal

injury of property damage if the hazard is not avoided.

WARNING

Indicates the presence of a hazard that can cause severe or fatal personal

injury if the hazard is not avoided.

Carefully read the

WARNING

label on page 2-5. Opening the system

modules or backplane will expose you to hazardous voltages, which can cause

severe personal injury or death.

Also, read “Safety Instructions” on page 2-ii before performing any installation

procedures.

About This Guide iii

Terminology

This guide refers to AT&T phones specifically designed to work with the

PARTNER Plus system as system phones. System phones include the MLS-34D,

MLS-12D, MLS-12, MLS-6, and MLC-6 model telephones. When specific models

are discussed, the model numbers are given.

You can also use industry-standard telephones with the system. This guide

refers to such telephones as "standard phones."

Reference Materials

The following materials are available to help you install, program, and use the

system (the order numbers are in parentheses):

■

System Planner (518-600-109) provides the forms needed t

plan and record

how your system and telephones are to be programmed.

Installation and Use (518-455-210) provides instructions for installing, pro-

gramming, and using the system.

Quick Reference for Use with MLS-Series Telephones (518-455-250, pack-

age of 6) contains basic instructions for using system phones.

MLC-6 Cordless Telephone: Installation and Troubleshooting (999-506-143)

explains how to install the MLC-6 cordless telephone and how to solve any

problems that might occur when using it with your system.

MLC-6 Cordless Telephone Quick Reference: Display and Controls

■

(999-506-146) explains how to use the MLC-6 cordless telephone with your

system.

To order additional reference materials, call the AT&T Customer Information

Center:

In the U.S.: 1 800 432-6600

In Canada: 1 800 255-1242

How to Comment on This Guide

A feedback form is located at the end of this guide, after the appendixes. If the

feedback form is missing, send your comments and recommendations for

changes to:

A. Sherwood

AT&T

99 Jefferson Road (Room 2A-25)

Parsippany, NJ 07054

Fax: 201 887-6898

iv About This Guide

Overview

1-i

Managing the System

This guide explains everything you need to know about using your PARTNER™

Plus Communications System. If you are responsible for managing the

system—whether you are a receptionist, an office manager, or the “resident

expert” on using it—you will find instructions and advice on the following topics:

■

Installing System Hardware.

If your company already has modular jacks

for all outside lines and extensions, you may be able to use this existing

wiring to install the system hardware and connect telephones to the system

yourself (see Chapter 2 for installation instructions). If you prefer to have an

AT&T service technician perform the installation and customize your system,

call 1 800 247-7000.

The system supports a wide variety of auxiliary equipment, including fax

machines, modems, answering machines, and credit card scanners. See

Chapter 5 for advice on setting up such industry-standard devices to work

effectively with the system.

■

Changing System Settings.

You can change your system’s settings easily

to accommodate new or expanding needs. Chapter 3 gives instructions for

making whatever system changes are needed—from adding modules to

changing the features on a single extension. It gives details on the features

that can help you manage your system (“System Programming Options”),

explains how to reprogram your system (“System Programming

Procedures”), and explains how to change the way a telephone is

programmed—either remotely from extension 10 (Centralized Telephone

Programming) or directly at the telephone itself (Extension Programming).

■

Training Co-Workers.

Chapter 4 explains how to handle calls and use

system features effectively. To help with this task, give each telephone user a

Quick Reference card and filled-in copies of the “Speed Dial” and “Extension

Programming Information” forms in Appendix B.

■

Solving Problems.

Appendix C provides information on solving problems

and ordering additional accessories and equipment. If your system or

telephones malfunction, you may be able to solve the problem by following

the steps provided in the “In Case of Difficulty’” section of the appendix. If

you still need help, call the 24-hour AT&T Helpline at 1 800 628-2888.

■

Daily Operation.

Depending on how your system is set up, you may need to

oversee some of the system’s daily operations. For example, if your system

is programmed to use the Night Service feature, you will need to turn on

Night Service at the end of each day before leaving the office. (See “Using

Night Service” in Chapter 4.)

Overview 1-1

Features and Capabilities

The following list provides an overview of the basic features of the system, along

with the additional capabilities that you can get by customizing the system:

■

Connects up to 8 outside lines and 24 extensions.

Uses interchangeable parts, making the system easy to install, maintain, and

upgrade.

Supports industry-standard touch-tone and rotary telephones.

Lets you connect fax machines, answering machines, modems, and credit

card scanners directly to your phone system. Therefore, you do not have to

buy extra lines or expensive adapters to connect these devices to the sys-

tem.

Displays prompts and messages to guide you when you program the sys-

tem, making it easy for you to change the way the system and phones are

programmed.

Includes the following flexible dialing restrictions and permissions that let you

control telephone activity and phone bills:

■

Line Access Restrictions and Outgoing Call Restrictions that restrict the

kinds of calls a user can make on outside lines.

■

Disallowed Lists that prevent users from dialing certain telephone

numbers (such as 900 numbers)

■

Allowed Lists, System Password, Marked System Speed Dial Numbers,

and Emergency Numbers for overriding dialing restrictions

Combines simplicity of use with a wide range of calling features on system

phones, including:

■

Speed Dialing

■ Conferencing

■

Last Number Redial

■ Do Not Disturb

■ Privacy

■ Hold

■ Exclusive Hold

■ Transfer

■

Loudspeaker Paging

■

Access to multiple lines

Supports the following groups of extensions for flexibility in directing and

answering calls:

■

Calling Group for ringing or paging (voice-signaling) a group of exten-

sions at once

■

Call Pickup Group for answering an outside call ringing at an extension in

the group from any other extension in the system

1-2 Overview

■

Night Service Group to prevent unauthorized use of telephones after nor-

mal business hours while allowing incoming calls to be answered

Allows you to make and answer calls during a power failure (with standard

phones), while retaining programmed settings for up to four days. (An

optional Uninterruptible Power Supply, or UPS, is also available.)

Includes a special procedure to customize system operation for Centrex/PBX

telephone service.

Supports additional applications such as auto attendants, doorphones, pag-

ing systems, hotlines, external alerts, or music-on-hold* systems.

* If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a license

from a third party such as ASCAP or BMI. Or, you can purchase a Magic on Hold® system from AT&T that does not

require you to obtain such a license.

Overview 1-3

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