Arris Touchstone DG1670 User manual

Touchstone®DG1670

Data Gateway

User’s Guide

Get ready to experience the Internet’s express lane! Whether you’re checking out

streaming media, downloading new software, or checking your email, the Touch-

stone DG1670 Data Gateway brings it all to you faster and more reliably with both

wired and wireless connectivity.

The Touchstone Data Gateway provides four Ethernet connections for use as the

hub of your home/ofﬁce Local Area Network (LAN). The Data Gateway also pro-

vides 802.11a/b/g/n wireless connectivity for enhanced mobility and versatility.

The Data Gateway also offers integrated MoCA 1.1 home networking providing In-

ternet access and transfer of multimedia content between devices over coaxial cable

in the home.

Installation is simple and your cable company will provide assistance to you for any

special requirements. The links below provide more detailed instructions.

Safety Requirements

Getting Started

Installing and Connecting Your Data Gateway

Conﬁguring Your Ethernet Connection

Using the Data Gateway

Troubleshooting

Glossary

Export Regulations

This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration au-

thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis tration Regulation is prohib-

ited.

any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”).

ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to

provide notiﬁcation of such revision or change.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of mer-

chantability and ﬁtness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any

time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without no-

tice.

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to

refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of

others.

Protected under one or more of the following U.S. patents: 7,031,435; 7,916,744. Other patents pending.

Release 16 Standard 1.0 October 2013

Safety Requirements

ARRIS Data Gateways comply with the applicable requirements for performance,

construction, labeling, and information when used as outlined below:

CAUTION

Risk of shock

Mains voltages inside this unit. No user serviceable parts inside. Refer

service to qualiﬁed personnel only!

• Do not use product near water (i.e. wet basement, bathtub, sink or near a

swimming pool, etc.), to avoid risk of electrocu tion.

• The product shall be cleaned using only a damp, lint-free, cloth. No sol-

vents or cleaning agents shall be used.

• Do not use spray cleaners or aerosols on the gateway.

• Avoid using and/or connecting the equipment during an electri cal storm, to

avoid risk of electrocution.

• Do not locate the equipment within 6 feet (1.9 m) of a ﬂame or ignition

source (i.e. heat registers, space heaters, ﬁreplaces, etc.).

• Use only power supply and power cord included with the equip ment.

• Equipment should be installed near the power outlet and should be easily

accessible.

• The shield of the coaxial cable must be connected to earth (grounded) at the

entrance to the building in accordance with applicable national electrical in-

stallation codes. In the U.S., this is required by NFPA 70 (National Electrical

Code) Article 820. In the European Union and in certain other countries,

CATV instal lation equipotential bonding requirements are speciﬁed in IEC

60728-11, Cable networks for television signals, sound signals and interac-

tive services, Part 11: Safety. This equipment is in tended to be installed in

accordance with the requirements of IEC 60728-11 for safe operation.

Touchstone DG1670 Data Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

If the equipment is to be installed in an area serviced by an IT power line

network, as is found in many areas of Norway, spe cial attention should be

given that the installation is in accor dance with IEC 60728-11, in particular

Annex B and Figure B.4.

• In areas of high surge events or poor grounding situations and areas prone

to lightning strikes, additional surge protection may be required (i.e.

PF11VNT3 from American Power Conver sion) on the AC, RF and Ethernet

lines.

• When the Data Gateway is connected to a local computer through Ethernet

cables, the computer must be proper ly grounded to the building/residence

AC ground network. All plug-in cards within the computer must be properly

installed and grounded to the computer frame per the manufacturer’s spec-

iﬁcations.

• Ensure proper ventillation. Position the Data Gateway so that air ﬂows freely

around it and the ventillation holes on the unit are not blocked.

• Do not mount the Data Gateway on surfaces that are sensitive to heat

and/or which may be damaged by the heat generated by the modem, its

power supply, or other accessories.

Touchstone DG1670 Data Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

FCC Part 15

This equipment has been tested and found to comply with the requirements for a

Class B digital device under Part 15 of the Federal Communications Commission

(FCC) rules. These requirements are intended to provide reasonable protection

against harmful interference in a residential installation. This equipment generates,

uses and can radiate radio frequency energy and, if not installed and used in ac-

cordance with the instructions, may cause harmful interference to radio communi-

cations. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off and on,

the user is encouraged to try to correct the interference by one or more of the fol-

lowing measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Warning: Changes or modiﬁcations to this equipment not expressly approved by

the party responsible for compliance could void the user’s authority to operate the

equipment.

RF Exposure

This equipment complies with FCC radiation exposure limits set forth for an uncon-

trolled environment. This equipment should be installed and operated with mini-

mum distance of 7.9 inches (20cm) between the radiator and your body. This

transmitter must not be co-located or operating in conjunction with any other an-

tenna or transmitter.

Touchstone DG1670 Data Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Industry Canada Compliance

Under Industry Canada regulations, this radio transmitter may only operate using

an antenna of a type and maximum (or lesser) gain approved for the transmitter

by Industry Canada. To reduce potential radio interference to other users, the an-

tenna type and its gain should be so chosen that the equivalent isotropically radi-

ated power (e.i.r.p.) is not more than that necessary for successful communication.

This device complies with Industry Canada license-exempt RSS standard(s). Oper-

ation is subject to the following two conditions: (1) this device may not cause in-

terference, and (2) this device must accept any interference, including interference

that may cause undesired operation of the device.

For Mexico

The operation of this equipment is subject to the following two conditions: (1) This

equipment or device cannot cause harmful interference and (2) this equipment or

device must accept any interference, including interference that may cause some

unwanted operation of the equipment.

Touchstone DG1670 Data Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

European Compliance

This product complies with the provisions of the Electromagnetic Com patibility

(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-

age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,

this product bears the CE marking in accordance with the above applicable Direc-

tive(s).

A copy of the Declaration of Conformity may be obtained from: ARRIS Interna-

tional, Inc., 3871 Lakeﬁeld Drive, Suite 300, Suwanee, GA 30024.

As indicated by this symbol, disposal of this prod uct or battery

is governed by Directive 2002/96/EC of the European Parliament

and of the Council on waste electrical and electronic equipment

(WEEE). WEEE could potentially prove harmful to the environ-

ment; as such, upon disposal of the Data Gateway the Directive

requires that this product must not be disposed as unsorted mu-

nic ipal waste, but rather collected separately and dis posed of in

accordance with local WEEE ordinances.

This product complies with directive 2002/95/EC of the European

Parliament and of the Council of 27 January 2003 on the restriction

of the use of certain hazardous substances (RoHS) in electrical and

electronic equip ment.

Touchstone DG1670 Data Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Getting Started

About Your New Data Gateway

The Touchstone DG1670 Data Gateway is DOCSIS compliant with the following fea-

tures:

• Speed: much faster than dialup or ISDN service; up to eight times faster

than DOCSIS 2.0 cable modems.

• Convenience: supports Ethernet and 802.11b/g/n wireless connections; both

can be used simultaneously

• Compatibility:

– Data services: DOCSIS 3.0 compliant and backward-compatible with

DOCSIS 2.0 or 1.1; supports tiered data services (if offered by your

cable company)

The DG1670 provides:

• Wireless 802.11b/g/n connectivity

• Four Ethernet ports for connections to non-wireless devices

• DG1670A: DOCSIS 3.0 compliant

• One USB host port (future support for external USB devices)

What’s in the Box?

Make sure you have the following items before proceeding. Call your cable company

for assistance if anything is missing.

• Data Gateway

• Power Cord

• Wireless Connection Conﬁguration Guide

• Ethernet Cable

• End User License Agreement

Touchstone DG1670 Data Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Coax Cable

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Touchstone DG1670 Data Gateway User’s Guide

Items You Need

If you are installing the Data Gateway yourself, make sure you have the follow ing

items on hand before continuing:

•Data Gateway package: see What’s in the Box? for a list of items in the

package.

•Coaxial cable (coax): as shown in the image to the left, this is a round

cable with a connector on each end. It is the same kind of wire used to con-

nect to your television for cable TV. You can buy coax from any electronics

retailer and many discount stores; make sure it has connectors on both

ends. There are two types of connectors, slip-on and screw-on; the screw-

on connectors are best for use with your Data Gateway. The coax should be

long enough to reach from your Data Gateway to the nearest cable outlet.

Note: For best performance, use high-quality RG-6 type coax cable and min-

imize or eliminate splitters between the cable jack and the Data Gateway.

•Splitter (optional): provides an extra cable connection by splitting a sin-

gle outlet into two. You may need a splitter if you have a TV already con-

nected to the cable outlet that you want to use. You can buy a splitter from

any electronics retailer and most discount stores; you may also need a short

piece of coax cable (with connectors); use it to connect the splitter to the

cable outlet and then connect the Data Gateway and TV to the splitter.

Note: A splitter effectively cuts the signal in half and sends each half to its

two outputs. Using several splitters in a line may deteriorate the quality of

your television and/or internet connection.

•Wall-mounting bracket (optional): if you want to wall-mount your Data

Gateway, you need to obtain two drywall anchors or wood screws and order

a wall-mounting bracket from your cable company.

•Information packet: your cable company should furnish you with a packet

containing information about your service and how to set it up. Read this in-

formation carefully and contact your cable company if you have any ques-

tions.

Getting Service

Before trying to use your new Data Gateway, contact your local cable company to

establish an Internet account. When you call, have the fol lowing information ready:

• the Data Gateway serial number and cable MAC addresses of the unit

(printed on a sticker on the bottom of the Data Gateway)

• the model number of the Data Gateway

If the Data Gateway was provided by your cable company, they already have the

required information.

In addition, you should ask your cable company the following questions:

• Do you have any special system requirements or ﬁles that I need to down-

load after I am connected?

• When can I start using my Data Gateway?

• Do I need a user ID or password to access the Internet or my e-mail?

Touchstone DG1670 Data Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

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