Arris Touchstone TG862 User manual

Touchstone®TG862

Telephony Gateway

User’s Guide

Get ready to experience the nternet’s express lane! Whether you’re checking out

streaming media, downloading new software, checking your email, or talking with

friends on the phone, the Touchstone TG862 Telephony Gateway brings it all to you

faster and more reliably. All while providing toll quality Voice over P telephone ser -

vice and both wired and wireless connectivity. t also provides a Lithi um- on bat-

tery backup to provide continued telephone service during power outages.

The Touchstone Telephony Gateway provides four Ethernet connections for use as

the hub of your home/ofﬁce Local Area Network (LAN). The Touchstone Telephony

Gateway also provides 802.11b/g/n wireless connectivity for enhanced mobility and

versatility. n addition, the Touchstone Telephony Gateway provides for up to two

separate lines of telephone service.

nstallation is simple and your cable company will provide assistance to you for any

special requirements. The links below provide more detailed instructions.

Safety Requirements

Getting Started

Battery nstallation and Removal

nstalling and Connecting Your Telephony Gateway

Conﬁguring Your Ethernet Connection

Using the Telephony Gateway

Troubleshooting

Glossary

Export Regulations

This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration au-

thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis tration Regulation is prohib-

ited.

The information in this document is subject to change without notice. The statements, conﬁgurations, technical data, and recom mendations in

this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsi-

bility for their applications of any products speciﬁed in this document. The information in this docu ment is proprietary to ARR S.

ARR S, Touchstone, and the ARR S logo are trademarks or registered trademarks of ARR S Group. All other trademarks and reg istered trade-

marks are the property of their respective holders.

Protected under one or more of the following U.S. patents: 7,031,435; 7,100,011. Other patents pending.

ARSVD01367

Release 8 Standard 1.3 March 2012

Safety Requirements

ARR S Telephony Gateways comply with the applicable requirements for perform-

ance, construction, labeling, and information when used as outlined below:

CAUTION

Risk of shock

Mains voltages inside this unit. No user serviceable parts inside. Refer

service to qualiﬁed personnel only!

CAUTION

Potential equipment damage

Potential loss of service

Connecting the Telephony Gateway to existing telephone wiring should

only be performed by a professional installer. Physical connections to

the previous telephone provider must be removed and the wiring must

be checked; there must not be any voltages. Cancellation of telephone

service is not adequate. Failure to do so may result in loss of service

and/or permanent damage to the Telephony Gateway.

CAUTION

Risk of explosion

Replacing the battery with an incorrect type, heating a battery above

75°C, or incinerating a battery, can cause product failure and a risk of

ﬁre or battery explosion. Do not dispose of in ﬁre. Recycle or dispose

of used batteries responsibly and in accordance with local ordinances.

• The Telephony Gateway is designed to be connected directly to a telephone.

• Connecting the Telephony Gateway to the home’s existing tele phone wiring

should only be performed by a professional in staller.

• Do not use product near water (i.e. wet basement, bathtub, sink or near a

swimming pool, etc.), to avoid risk of electrocu tion.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

Touchstone TG862 Telephony Gateway User’s Guide

Safety

Getting

Started

Battery

Installation Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

• The product shall be cleaned using only a damp, lint-free, cloth. No sol-

vents or cleaning agents shall be used.

• Do not use spray cleaners or aerosols on the gateway.

• Avoid using and/or connecting the equipment during an electri cal storm, to

avoid risk of electrocution.

• Do not locate the equipment within 6 feet (1.9 m) of a ﬂame or ignition

source (i.e. heat registers, space heaters, ﬁreplaces, etc.).

• Use only power supply and power cord included with the equip ment.

• Equipment should be installed near the power outlet and should be easily

accessible.

• The shield of the coaxial cable must be connected to earth (grounded) at the

entrance to the building in accordance with applicable national electrical in-

stallation codes. n the U.S., this is required by NFPA 70 (National Electrical

Code) Article 820. n the European Union and in certain other countries,

CATV instal lation equipotential bonding requirements are speciﬁed in EC

60728-11, Cable ne works for elevision signals, sound signals and in erac-

ive services, Part 11: Safety. This equipment is in tended to be installed in

accordance with the requirements of EC 60728-11 for safe operation.

f the equipment is to be installed in an area serviced by an T power line

network, as is found in many areas of Norway, spe cial attention should be

given that the installation is in accor dance with EC 60728-11, in particular

Annex B and Figure B.4.

• n areas of high surge events or poor grounding situations and areas prone

to lightning strikes, additional surge protection may be required (i.e.

PF11VNT3 from American Power Conver sion) on the AC, RF, Ethernet and

Phone lines.

• When the Telephony Gateway is connected to a local computer through Eth-

ernet cables, the computer must be proper ly grounded to the building/res-

idence AC ground network. All plug-in cards within the computer must be

properly installed and grounded to the computer frame per the manufac-

turer’s speciﬁcations.

• Ensure proper ventillation. Position the Telephony Gateway so that air ﬂows

freely around it and the ventillation holes on the unit are not blocked.

Touchstone TG862 Telephony Gateway User’s Guide

Safety

Getting

Started

Battery

Installation Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

• Do not mount the Telephony Gateway on surfaces that are sensitive to heat

and/or which may be damaged by the heat generated by the modem, its

power supply, or other accessories.

FCC Part 15

This equipment has been tested and found to comply with the requirements for a

Class B digital device under Part 15 of the Federal Communications Commission

(FCC) rules. These requirements are intended to provide reasonable protection

against harmful interference in a residential installation. This equipment generates,

uses and can radiate radio frequency energy and, if not installed and used in ac-

cordance with the instructions, may cause harmful interference to radio communi-

cations. However, there is no guarantee that interference will not occur in a

particular installation. f this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off and on,

the user is encouraged to try to correct the interference by one or more of the fol-

lowing measures:

• Reorient or relocate the receiving antenna.

• ncrease the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Warning: Changes or modiﬁcations to this equipment not expressly approved by

the party responsible for compliance could void the user’s authority to operate the

equipment.

RF Exposure

This equipment complies with FCC radiation exposure limits set forth for an uncon-

trolled environment. This equipment should be installed and operated with mini-

mum distance of 7.9 inches (20cm) between the radiator and your body. This

transmitter must not be co-located or operating in conjunction with any other an-

tenna or transmitter.

Touchstone TG862 Telephony Gateway User’s Guide

Safety

Getting

Started

Battery

Installation Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Industry Canada Compliance

Under ndustry Canada regulations, this radio transmitter may only operate using

an antenna of a type and maximum (or lesser) gain approved for the transmitter

by ndustry Canada. To reduce potential radio interference to other users, the an-

tenna type and its gain should be so chosen that the equivalent isotropically radi-

ated power (e.i.r.p.) is not more than that necessary for successful communication.

This device complies with ndustry Canada license-exempt RSS standard(s). Oper-

ation is subject to the following two conditions: (1) this device may not cause in-

terference, and (2) this device must accept any interference, including interference

that may cause undesired operation of the device.

For Mexico

The operation of this equipment is subject to the following two conditions: (1) This

equipment or device cannot cause harmful interference and (2) this equipment or

device must accept any interference, including interference that may cause some

unwanted operation of the equipment.

Touchstone TG862 Telephony Gateway User’s Guide

Safety

Getting

Started

Battery

Installation Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

European Compliance

This product complies with the provisions of the Electromagnetic Com patibility

(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-

age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,

this product bears the CE marking in accordance with the above applicable Direc-

tive(s).

A copy of the Declaration of Conformity may be obtained from: ARR S nterna-

tional, nc., 3871 Lakeﬁeld Drive, Suite 300, Suwanee, GA 30024.

As indicated by this symbol, disposal of this prod uct or battery

is governed by Directive 2002/96/EC of the European Parliament

and of the Council on waste electrical and electronic equipment

(WEEE). WEEE could potentially prove harmful to the environ-

ment; as such, upon disposal of the Telephony Gateway the Di-

rective requires that this product must not be disposed as

unsorted munic ipal waste, but rather collected separately and

dis posed of in accordance with local WEEE ordinances.

This product complies with directive 2002/95/EC of the European

Parliament and of the Council of 27 January 2003 on the restriction

of the use of certain hazardous substances (RoHS) in electrical and

electronic equip ment.

Touchstone TG862 Telephony Gateway User’s Guide

Safety

Getting

Started

Battery

Installation Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Getting Started

About Your New Telephony Gateway

The Touchstone TG862 Telephony Gateway is DOCS S compliant with the following

features:

• Speed: much faster than dialup or SDN service; up to eight times faster

than DOCS S 2.0 cable modems.

• Convenience: supports Ethernet and 802.11b/g/n wireless connections; both

can be used simultaneously

• Flexibility: provides two independent lines of telephone service as well as

high speed data

• Compatibility:

– Data services: DOCS S 3.0 compliant and backward-compatible with

DOCS S 2.0 or 1.1; supports tiered data services (if offered by your

cable company)

– Telephony services: PacketCable™ 1.5 or 1.0 compliant

The TG862 provides:

• Wireless 802.11b/g/n connectivity

• Four Ethernet ports for connections to non-wireless devices

• Up to two lines of telephone service

• DOCS S 3.0 compliant with Li- on backup battery

• One USB host port (future support for external USB devices)

What’s in the Box?

Make sure you have the following items before proceeding. Call your cable company

for assistance if anything is missing.

• Telephony Gateway

• Power Cord

• Battery

Touchstone TG862 Telephony Gateway User’s Guide

Safety

Getting

Started

Battery

Installation Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Coax Cable

Safety

Getting

Started

Battery

Installation Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Touchstone TG862 Telephony Gateway User’s Guide

• Wall-Mounting Template and nstructions

• Quick nstallation Guide

• Ethernet Cable

• Mini CD-ROM (80mm)

Note: An adapter is required for slot-loading drives. Adapter is not included.

• End User License Agreement

What’s on the CD?

The CD provides the following items:

• Quick nstall Guide

• User’s Guide

Items You Need

f you are installing the Telephony Gateway yourself, make sure you have the fol-

low ing items on hand before continuing:

•Telephony Gateway package: see What’s in the Box? for a list of items

in the package.

•Coaxial cable (coax): as shown in the image to the left, this is a round

cable with a connector on each end. t is the same kind of wire used to con-

nect to your television for cable TV. You can buy coax from any electronics

retailer and many discount stores; make sure it has connectors on both

ends. There are two types of connectors, slip-on and screw-on; the screw-

on connectors are best for use with your Telephony Gateway. The coax

should be long enough to reach from your Telephony Gateway to the near-

est cable outlet.

•Phone Cable: as shown in the image to the left, this is a standard phone

cable with standard phone connectors (RJ11 type) on both ends. You can

buy phone cables from any electronics retailer and many discount stores.

•Splitter (optional): provides an extra cable connection by splitting a sin-

gle outlet into two. You may need a splitter if you have a TV already con-

nected to the cable outlet that you want to use. You can buy a splitter from

Phone Cable

any electronics retailer and most discount stores; you may also need a short

piece of coax cable (with connectors); use it to connect the splitter to the

cable outlet and then connect the Telephony Gateway and TV to the splitter.

Note: A splitter effectively cuts the signal in half and sends each half to its

two outputs. Using several splitters in a line may deteriorate the quality of

your television, telephone, and/or internet connection.

•Wall-mount hardware (optional): if you want to wall-mount your Tele-

phony Gateway, you need to obtain two drywall anchors or wood screws.

See the Wall-Mount Template and nstructions for more details.

•Information packet: your cable company should furnish you with a packet

containing information about your service and how to set it up. Read this in-

formation carefully and contact your cable company if you have any ques-

tions.

Getting Service

Before trying to use your new Telephony Gateway, contact your local cable company

to establish an nternet account and telephone service. When you call, have the

fol lowing information ready:

• the Telephony Gateway serial number and cable MAC addresses of the unit

(printed on a sticker on the bottom of the Telephony Gateway)

• the model number of the Telephony Gateway

f the Telephony Gateway was provided by your cable company, they already have

the required information.

n addition, you should ask your cable company the following questions:

• Do you have any special system requirements or ﬁles that need to down-

load after am connected?

• When can start using my Telephony Gateway?

• Do need a user D or password to access the nternet or my e-mail?

• Will my phone number(s) change?

• What new calling features will have and how do use them?

Touchstone TG862 Telephony Gateway User’s Guide

Safety

Getting

Started

Battery

Installation Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary

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